LEARNING COORDINATOR COVER LETTER TEMPLATE

• Handles all scheduling, logistics, and coordination throughout the Learning and Development program lifecycle, including process documentation and communication.
• Consistently demonstrates executional excellence for various tasks and programs in partnership with other program leads.
• Accurately compiles, analyzes, and shares data-driven insights through surveys, assessments, and other reporting, with attention to data efficacy.
• Work cross-functionally to facilitate a smooth onboarding and offboarding process for the entire L&D organization.
• Effectively partners with internal and external colleagues to facilitate projects, expenditures, record-keeping, and other administrative tasks promptly.
• Identify opportunities for automation or process improvement of training deployment.
• Schedule training events, assist in the communication of program announcements, details, and learning material procurement.
• Handle administration tasks for enrollment, completion records, and content in the Learning Management Systems (LMS).
• Provide training logistics to include calendar coordination, travel, room reservations, food ordering, etc., for live classroom events.

Skills: Scheduling Coordination, Training Logistics, Cross-Functional Support, Data Reporting, Process Documentation, LMS Administration, Program Operations, Process Improvement

• Create learning objectives and curricula.  
• Coordination of training activities
• Support and execution of Global Learning processes to drive employee development
• Create and Maintain Global Learning SharePoint and Microsoft Teams site
• Create Training Schedules for global courses
• Create Training communication to regions
• Train plant and regional admins
• Use critical and analytical thinking skills to find the best solutions through CSOD for training and record-keeping needs
• Manage reporting to evaluate completion numbers and maintain event attendance
• Edit and maintain the Global Course Catalog and course deep links
• Handle troubleshooting escalations from regions
• Apply quick problem-solving skills when changes or issues arise with virtual or live events

Skills: Learning Design, Training Coordination, Global Learning Support, SharePoint Management, Training Scheduling, Training Communications, LMS Administration, Problem Solving

• Update training documents by following defined guidelines and processes, researching various sources of information, and interacting with subject matter experts.
• Edit documents for grammar, language, and compliance.
• Administer training courses and learning events, including preparing course resources, managing class lists, and tracking student attendance and grades.
• Administer the Degreed learning portal, establishing and maintaining user groups, supporting user access, and providing end-user support.
• Assist with researching and identifying new training content, and aligning the learning pathways within the portal.
• Prepare training materials and other digital resources for workshops, online, and on-the-job training.
• Produce reports on all training activity including user progress, evaluations, certifications, and compliance.
• Distribute training evaluation surveys, summarize, and analyze the results.
• Organize the logistical aspects of the training programs across Canada.

Skills: Training Documentation, Content Editing, Training Administration, Learning Portal Management, Learning Content Research, Training Material Development, Training Reporting, Training Logistics

• Support Instructor-led classroom course delivery and logistics
• Support the Inclusion and Diversity learning curriculum and activities
• Coordinate course enrollment and scheduling on a long-term and short-term basis
• Manage relationships with client managers at partner course providers, and escalate issues
• Ensure seamless course delivery onsite, including coordination with Facilities and Catering
• Prepare course materials, manage materials inventory
• Collect and analyze evaluations, set up and clean up classrooms
• Serve as onsite and virtual contact and support for facilitators
• Provide support to other North American and worldwide locations
• Support vendor partnerships, manage work orders, and schedule with those partners
• Manage requests in the Learning and Development and Inclusion and Diversity Inboxes
• Support Inclusion and Diversity courses, including managing the enrollment and logistics for e-learning, anti-racism courses, allyship, psychological safety, and unconscious bias.
• Serve as a Learning Management System (LMS) administrator
• Ensure Learning and Development (L&D) and I&D course schedules and descriptions are up-to-date and accurate
• Assign training modules, maintain training completions, test eLearning, and automate notifications
• Support Advancing Black Leadership programming logistics

Skills: Instructor-Led Training Support, Diversity Learning Support, Course Scheduling, Vendor Management, Training Logistics, LMS Administration, Training Reporting, Global Learning Support

• Support the design of the talent mapping and succession planning framework
• Co-create a scalable talent and succession toolkit for global roll-out, working in collaboration with the HR information systems team to maximise the use of available technology
• Coordinate the annual talent calendar, ensuring all parties are fully equipped to undertake the talent and succession activities within the required timeframes
• Create compelling PowerPoint presentations to support framework/toolkit roll-out and Board presentations
• Coordinate and monitor talent pools, tracking movement from one cycle to the next
• Maintain up-to-date senior leadership organisational charts and track and report on joiners/movers/leavers
• Support third-party partnership arrangements that aid the talent management process, e.g., feedback and assessment models (360/psychometrics)
• Support with the coordination of the development of existing and emerging leaders and key talent, creating growth opportunities and development interventions
• Partner with internal L&D resources to support the delivery of key initiatives
• Support third-party partnership arrangements
• Create and maintain the leadership engagement index and present quarterly analysis
• Provide data points that evaluate the results of the talent management process in terms of business outputs, succession pools, staff turnover, and productivity
• Share talent metrics with key stakeholders to inform their strategic approaches, to include Talent Acquisition/HR/L&D/Reward/Engagement/D&I/Global Mobility
• Create and maintain the leadership engagement index and present quarterly analysis

Skills: Talent Management, Succession Planning, Talent Analytics, Stakeholder Collaboration, Leadership Development, Program Coordination, HR Data Reporting, Executive Presentations

• Experience with virtual platforms such as Zoom, Teams, etc.
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational, and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps/prioritize items to complete
• Experience in managing conference logistics, program deployment, or project management
• Proficiency in Excel (filters, vlookups, pivot tables, or Power Query), Outlook, Word, and PowerPoint

Qualifications: BS in Education with 4 years of Experience

• Great facilitation/presentation skills
• Ability to work in a fast-paced distribution environment
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
• Excellent verbal and written communication skills
• Ability to prioritize, manage, and complete projects with tight deadlines
• Ability to stand for an extended period of time
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, Excel, and Outlook)
• Be able to work flexible schedules/shifts
• Successful training experience and demonstrated proficiency in delivering and creating training
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Proven skills for planning daily/weekly tasks and adapting to competing demands

Qualifications: BS in Human Resource Development with 5 years of Experience

• Financial industry, corporate or investment banking knowledge and experience
• Strong organizational and project management skills
• Ability to multitask and manage multiple project deliverables
• Ability to communicate and collaborate with various constituents, including senior management, vendors, internal partners, and learners
• Learning technology and Management Systems experience
• Ability to work independently
• Excellent written and verbal communication skills
• Strong PowerPoint and Excel skills
• Financial and/or accounting and budgeting skills
• Experience in a similar role, ideally in a multinational company.
• Successful experience in managing short and long term projects in terms of coordination/administration/management skills.
• Experience in handling several projects in parallel.
• Ability to work autonomously, make things happen, take ownership, and initiative.

Qualifications: BS in Business Administration with 6 years of Experience

• Experience within the Hospitality/Culinary industry in the GTA
• Experience in employment preparation (i.e., supporting the identification of career/employment goals, resume preparation, interview preparation, etc.)
• Sales, marketing, public relations, or outreach/networking experience to identify and develop WIL opportunities
• Highly organized and able to prioritize events, students, industry partners, and faculty
• Demonstrated ability to manage a large case load while balancing other duties with deadlines and conflicting priorities
• Strong written and verbal communication skills
• Experience, knowledge, and understanding of working effectively in a diverse environment, with the ability to be empathetic and patient towards the student population
• Strong stakeholder management, problem-solving, and communication skills
• Excellent interpersonal and team-building skills
• High level of flexibility and adaptability
• Self-motivated with a result-oriented approach to daily tasks and responsibilities
• Strong interest in the technical aspects of the learning management system

Qualifications: BS in Organizational Psychology with 4 years of Experience

• Keen interest and/or experience in the learning and development industry
• Ability to work both independently and collaboratively in a team environment
• Ability to build relationships with and manage multiple stakeholders
• Excellent organizational and administrative skills
• Outstanding process management skills with a hands-on, action-oriented style
• Highly self-driven and motivated, proactive with a strong entrepreneurial mindset
• Professional behavior that consistently supports the mission, values, and guiding principles
• Excellent communication and interpersonal skills (in English), including the ability to communicate complex ideas effectively
• Working experience in a sizable global organization
• Fluency in Business English (Spoken and Written)
• Experience in learning administration or co-ordination or related areas
• Learning Management System (LMS) administration or Learning Experience Platform administration experience

Qualifications: BS in Communication Studies with 3 years of Experience