WHAT DOES A LEARNING COORDINATOR DO?

Published: Jan 26, 2026 - The Learning Coordinator oversees all training logistics, including scheduling, facilities, materials, catering, communication, instructor support, and evaluations. This position serves as a liaison for clients, learners, vendors, and LMS teams while maintaining classroom readiness, managing procurement needs, distributing communications, and resolving learner issues. The coordinator also monitors program quality, secures off-site venues, and supports continuous improvement through audits, documentation updates, and best-practice refinement.

A Review of Professional Skills and Functions for Learning Coordinator

1. Learning Coordinator Duties

  • Learning Pathways: Build pathways in Degreed and LinkedIn Learning to match business line objectives
  • SME Collaboration: Work with Subject Matter Experts (SME’s) in each line of business to ensure training is current and relevant to the needs of that department
  • Training Planning: Plan training programs based on business goals
  • Training Support: Serve as a contact for any training needs identified by a line of business
  • Training Logistics: Overall responsibility for scheduling and logistics of all training that is happening company-wide
  • LMS Management: Maintain content and upload new content in the LMS
  • Budget Tracking: Assist with tracking of quarterly and annual training budgets spending
  • Learning Analytics: Prepare and gather results of learning courses, creating appropriate metrics and dashboards to reflect learning progress across groups and bank-wide
  • Learning Innovation: Research and recommend new training methods (including e-learning courses and game-based platforms), with an understanding

2. Learning Coordinator Responsibilities

  • Training Coordination: Coordinate training events for Talent Management, Sales, and Leadership Development
  • Sales Onboarding: Assist in setting each new salesperson on the new learning roadmap.
  • Program Coordination: Coordinate Sales Onboarding and Leadership Development Program events, dates, guest speakers, and agendas.
  • Event Logistics: Manage all Sales training event logistics, including hotel bookings, food ordering, material creation, student rosters, security sign-ins, dinner reservations, meeting space reservations, etc.
  • Process Development: Develop systems and processes to assist the Talent Management team in their event logistics and calendar planning.
  • System Updates: Work with the Systems Specialist to ensure registration pages are updated.
  • Podcast Creation: Play a key role in the creation of podcasts to engage salespeople in learning
  • Registration Support: Field customer requests regarding bootcamp and event course registrations.
  • Onboarding Support: Assist Area Sales Administrators in onboarding, from equipment to IT, HR, etc.
  • Program Management: Manage training program pre-work and follow-through
  • Program Execution: Work with the Talent Management team to execute robust leadership, manager, and professional development programs to address the business's needs.
  • Content Distribution: Update or create and send out all training program pre-work and post-work for all Sales training events.
  • Virtual Events: Manage, set up, and fill all Sales pre and post-training event Webinars and Conference calls
  • Contest Management: Manage the collection and editing of all contest winners.
  • Trade Show Coordination: Coordinate logistics of Corporate Trade Show learning events, as well as support the entire Talent team with other training events
  • Calendar Coordination: Coordinate logistics and calendars for HRSLT

3. Learning Coordinator Accountabilities

  • Program Coordination: Collaborate with program leadership to plan, prepare, and conduct program sessions.
  • Content Preparation: Receive, coordinate, and/or prepare materials for platform uploads/updates for each program session
  • Participant Uploads: Upload participants and create learning pods
  • Document Management: Oversee the document management process to ensure documents are updated and maintained
  • Content Editing: Edit and post class recording and pre-work
  • Virtual Production: Serve as back-up producer for Virtual Instructor
  • Roster Preparation: Prepare program rosters, create learning pod groups, and breakout teams
  • Simulation Coordination: Confirm simulation logistics with Advantexe (provide participant roster, groups, etc.)
  • Survey Coordination: Liaise with Metrics that Matter on the submission of rosters and the receipt of survey links
  • Vendor Liaison: Liaise with LHH/Ezra on submission of rosters
  • Supply Coordination: Order and coordinate supplies and materials for programs
  • LMS Updates: Update participant completion data to the learning management system (LMS)
  • Participant Communication: Coordinate calendar invites and communications to program participants and people leaders
  • List Management: Create distribution lists for participants, people leaders, and coaches by cohort

4. Learning Coordinator Functions

  • Venue Coordination: Secure venue for learning courses (virtual and on-site).
  • Classroom Logistics: Manage classroom logistics, including room setup, technology, and catering.
  • Equipment Management: Ensure all equipment needs are addressed.
  • Enrollment Management: Manage course enrollments, notifications, participant follow-up, and course evaluations.
  • Leadership Enrollment: Manage tailored enrollment processes for Leadership Development programs (send invitations to managers and their supervisors, identify venues, coordinate internal and external facilitators, administer level 1 and level 3 evaluations)
  • Vendor Coordination: Work with outside facilitators or vendors to coordinate availability and course logistics.
  • Vendor Administration: Handle daily communications with vendors and process vendor invoices.
  • Event Support: Serve as the point of contact for questions regarding upcoming learning events.
  • Information Requests: Receive and respond to requests for information.
  • Mailbox Management: Serve as primary owner of shared L&D mailboxes (Leadershipdev, Learning Tech, etc.), responding to or forwarding items for resolution.

5. Learning Coordinator Overview

  • Learning Tracking: Track learning activities, ensure audit trail and learning history are complete and up-to-date.
  • Material Fulfillment: Coordinate the printing, shipping, and fulfillment of all training-related materials.
  • Supply Ordering: Order supplies for the training and L&D department
  • Schedule Administration: Administer and update the L&D course delivery schedule.
  • Supplier Research: Research training suppliers and materials, including details, cost comparison, and timelines.
  • L&D Reporting: Produce periodic L&D reports outlining learning needs accompanied by recommendations and implications, such as changes in operations, budget, or quality.
  • Process Improvement: Challenge administrative processes to implement more effective ways of working.
  • Project Reporting: Update and maintain the team project status report.
  • Risk Management: Develop and track project risks and issues.
  • Classroom Support: Assist the facilitator in the classroom, including observing delivery and maintaining notes, documenting issues raised, or moderating classroom activities.
  • Learning Design: Prepare presentations and assist developers in creating performance support activities, tools, and resources to reinforce and sustain learning sessions.

6. Learning Coordinator Details and Accountabilities

  • Training Requests: Work with managers to collect training or learning requests
  • Catalog Management: Manage the catalog and the needs-gathering campaigns
  • Course Deployment: Manage the deployment of training courses in the area (search for organisations, implementation, and administrative follow-up).
  • OPCO Payments: Build files for payment by the OPCO, sub-granting of payment.
  • Learning Monitoring: Monitor the employees' training and its progress
  • Provider Sourcing: Search for external service providers to diversify the training offer and offer several possible dates
  • Training Planning: Deploy the training plan in an optimized manner by grouping registrations for the same themes with the support of HR managers
  • Employee Collaboration: Collaborate with employees to propose available sessions
  • CPF Support: Support employees in their CPF applications
  • On-site Logistics: Ensure the logistical organisation of on-site training courses
  • Provider Coordination: Organize training courses with service providers
  • Reporting Assessment: Create reports and assessments
  • Budget Monitoring: Ensure that the budget is monitored
  • OPCO Registration: Register training courses with the OPCO and ensure that reimbursements are monitored
  • Expense Tracking: Monitor expenditure with the OPCO to provide regular feedback to HRMs on the progress of the budget
  • Quality Monitoring: Manage qualitative monitoring of training courses (satisfaction questionnaires)

7. Learning Coordinator Tasks

  • Program Design: Design, develop, deliver, evaluate, and refine the internship and other early career programs (i.e., Executive Development Program, Merchandise Development Program) in partnership with the Director, Operations, and People Business Partners
  • Needs Assessment: Identify development needs for the Fulfillment Center, in partnership with People Business Partners and business leaders
  • Talent Programs: Provide recommendations and build programs for early career talent based on needs assessments and market data, in partnership with Talent Acquisition
  • Training Audits: Audit Powered Industrial Equipment Training program and trainer standard work
  • Delivery Support: Provide delivery support, including strategy decks, job aids, instructor-led training, learning activities, leadership guides, and facilitator guides, etc.)
  • Performance Coaching: Deliver coaching and feedback to program participants to ensure performance requirements are being met, as well as provide coaching and feedback to participant supervisors to assist in the training and development of program participants
  • Stakeholder Engagement: Manage and lead key stakeholder engagement events (e.g., workshops, roundtables, etc.)
  • Program Evaluation: Develop and track the effectiveness of training programs and document feedback and audit results to help the learning team make improvements

8. Learning Coordinator Additional Details

  • Program Planning: Planning and implementing curricular or co-curricular programs and activities to enhance the academic and professional development of all students served by the Department.
  • Program Evaluation: Planning and overseeing the implementation of an ongoing evaluation framework for programs and initiatives to maximize positive outcomes for students.
  • Student Advising: Advising student groups on the development of clubs and societies.
  • EDI Knowledge: Keeping well-informed on theories related to equity, diversity, and inclusion.
  • Policy Interpretation: Interpreting and applying student and university policies and procedures when advising students and making independent decisions.
  • Student Marketing: Developing strategies and content for marketing or promotional materials that maximize outreach to students.
  • Event Management: Conceptualizing, organizing, and executing event activities.
  • Account Monitoring: Monitoring accounts for student projects and programs.
  • Student Supervision: Assigning, training, and checking the work of student leaders and work-study students to maintain the commitment to providing the “experience to lead”.

9. Learning Coordinator Essential Functions

  • Volunteer Management: Recruit, train, and manage more than 100 volunteer student Learning Peers per academic semester to work with students looking for academic support
  • Coaching Support: Provide coaching support for Learning Peers and the students they work with
  • Training Facilitation: Schedule, organize, facilitate, and assess training for Learning Peers
  • Performance Assessment: Assess Learning Peers performance to provide both formative and summative feedback
  • Community Building: Work to actively build community and award participant efforts
  • Program Promotion: Communicate with staff and students to promote the Peer Learning Program
  • Content Writing: Write newsletters, Instagram posts, and communicate with large groups
  • Email Management: Monitor, organize, and respond to a high volume of email daily
  • Data Tracking: Ensure that statistics for the Peer Learning Program are accurately recorded
  • Data Maintenance: Maintain data records, ensuring accuracy, and troubleshooting spreadsheets
  • Priority Management: Multi-task frequently, shifting priorities and managing tight deadlines in a fast-paced environment, while providing ongoing service to students and staff
  • Problem Solving: Act independently to figure out and prioritize assignments using exceptional problem-solving and organization skills

10. Learning Coordinator Role Purpose

  • Program Partnership: Partner with Client BCMA Learning Advisors to ensure the successful execution of Client's core global and regional learning programs for Associates, Analysts, and VP-level talent
  • Program Delivery: Support the planning, coordination, and delivery of the BCMA New VP Development and 2022 Associate Promote programs
  • Project Coordination: Assist the team with the management of content, project plan, and logistical coordination
  • Course Management: Be responsible for managing assigned course components, including pre-work, internal or vendor-led learning experiences, content updates, and evaluation or assessment of the program.
  • Enrollment Liaison: Liaise with Program Manager and HR Advisors on learner nominations and enrollments for programs, tracking and communication, and programmatic changes.
  • Program Communication: Develop and manage training program communications for participants and internal stakeholders, including drafting communications and creating overviews and metrics for Business and HR leaders
  • Vendor Management: Manage and collaborate with vendors to ensure effective course delivery
  • LMS Architecture: Work closely with the Client's global LMS Administrator to help build and automate the Client's global BCMA learning architecture
  • Process Innovation: Assist the broader team with process innovation, learner-centric strategy, and learning metric standards
  • Budget Management: Be responsible for the preparation and reconciliation of program budgets and invoices in partnership with the L&D Director to ensure accurate budget management

11. Learning Coordinator General Responsibilities

  • Work Placement: Arrange paid work experiences for program participants and training graduates
  • Employer Agreements: Execute work experience agreements and support employers hosting work-based learning participants
  • Payroll Processing: Process accurate timesheets and assist in onboarding with a third-party payrolling service
  • Program Collaboration: Collaborate with an interdisciplinary leadership team to ensure the integration of all program components
  • Employer Engagement: Develop and facilitate employer engagement
  • Partner Relations: Build and maintain relationships with local employers and industry partners
  • Record Management: Maintain and report records of customer enrollment, completion, and placement, and collect and track required documentation from participating businesses
  • Program Evaluation: Conduct periodic evaluations of programs to ensure program objectives are met
  • Professional Participation: Attend all relevant meetings, trainings, workshops, outside events, and agency-wide activities

12. Learning Coordinator Key Accountabilities

  • Training Scheduling: Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations
  • Stakeholder Communication: Communicate with client program managers, learners, and the GP management team
  • Vendor Coordination: Support or coordinate vendor communications, including instructor packets and onsite instructor access and support
  • Facility Monitoring: Monitor the status and condition of classroom facilities and equipment
  • Program Execution: Execute all tasks and duties associated with implementing assigned courses and programs
  • Quality Reporting: Report on the quality of program deliveries on an ongoing basis and per client schedule
  • Site Research: Research and locate off-site training locations (hotels, conference centers, etc.)
  • LMS Coordination: Interface with LMS administrators concerning enrollments, rosters, and scheduling
  • LMS Support: Interface with the LMS Administration team for course and session supporting activities
  • Procurement Coordination: Coordinate creation of vendor SOWs, purchase requisitions, and purchase orders
  • Process Auditing: Assist with internal process auditing and innovation of best practices
  • Material Distribution: Distribute marketing and communication materials
  • Problem Resolution: Identify problems and root causes, taking a consultative approach to assist the client with resolution.
  • Process Updates: Assist with updates and revisions to training program-related processes, procedures, and supporting documentation
  • Help Desk Support: Support resolution of learner-related Help Desk tickets

13. Learning Coordinator Roles and Details

  • Digital Access: Establish methods and channels accessible for all Field associates that allow digital access to the key information needed for their role
  • Learning Content: Create engaging and simple material that supports induction, events, new brands and skills, optimises the use of FSL, enhances the Retail Ops Manual, all critical processes within the field, DNA and behavioural skills, e.g., customer training, Brand awareness and knowledge, new season launches, roadshows.
  • Learning Technology: Develop the technology and methods with which share knowledge and learning eg e learning, video meetings, etc
  • Learning Engagement: Develops methods to encourage group communications and interaction, as well as self learning
  • Event Logistics: Manages the logistics of key learning events and launches, managing the full completion of training across the Field population
  • Cross Collaboration: Work closely with Store Ops, Merchandising, People Team, and Comms to create material that captures new skill requirements
  • Content Management: Manages digital and partners withthe comms coordinator to fulfil the content roadshow calendar
  • Onboarding Support: Support the global onboarding initiative and schedule weekly sessions for new hires in coordination with the Talent Acquisition team.
  • Webinar Coordination: Support, schedule, and coordinate webinars globally
  • Speaker Liaison: Liaise with guest speakers and schedule them accordingly

14. Learning Coordinator Responsibilities and Key Tasks

  • Training Development: Developing methods and materials for training organizational staff
  • Curriculum Design: Preparing curriculum for lectures, group discussions, demonstrations, and workshops.
  • Learning Evaluation: Evaluating learning course delivery, measuring learning results, and recommending learning program changes.
  • Instructional Expertise: Providing subject matter expertise or assistance in the development of instructional media design packages, training program structure documents, and other necessary training items
  • Method Research: Researching new training methods and determining relevance to company employees.
  • Client Support: Supporting the Clients in booking training and other learning and development activities
  • Solution Sourcing: Sourcing suitable solutions to meet the Client’s requirements via the network of approved suppliers
  • Operations Support: Working closely with the UK operations to support the delivery of complex training programmes
  • Client Advisory: Providing advice and guidance to the Clients

15. Learning Coordinator Duties and Roles

  • Webex Coordination: Coordinate Webex license schedules and work with trainers to provide Webex support
  • Content Curation: Curation of the training content repository to ensure training files are current, meet presentation standards, and are organized
  • Program Assessment: Work with Learning Consultants, participating in training program assessments, and providing recommendations for improvements
  • Survey Administration: Administer and support training survey activities for new initiatives and existing programs
  • Training Administration: Assist with the coordination and administration of contact centre-wide training programs
  • Program Logistics: Use established procedures to execute program management and logistics, communications, delivery, materials, on-site coordination, follow-up, and budget tracking
  • Stakeholder Management: Manage client, stakeholder, and extended team member relationships and expectations, providing regular status updates and timely responses to inquiries or requests
  • Project Management: Manage timelines and project plans in support of programs.
  • Requirements Analysis: Work with trainers and instructional designers to identify requirements
  • Feedback Analysis: Gather, report, and analyze user feedback to facilitate continuous program improvement
  • LMS Support: Support the Learning Management System (LMS), including user accounts, customizing the platform for the needs, and being the point of contact for technical support
  • Metrics Reporting: Report on completion metrics in the learning management system and exceptions to help drive accountability and transparency
  • Culture Development: Work with the training department, help drive a culture of continuous professional development.
  • Process Training: Conduct training on all process paths for newly hired Team Members
  • Trainer Partnership: Partner with on-the-floor trainers to maintain consistency of process training
  • Trainer Development: Conduct train-the-trainer sessions and remediation training
  • Learning Facilitation: Facilitate courses or learning sessions with all process job roles and with Leadership
  • Material Management: Print and organize learning materials, tracking training sign-offs
  • Operational Awareness: Maintain visibility on the operations floor to maintain process knowledge and see gaps in the training process

Editorial Process and Content Quality

This content is part of Lamwork's career intelligence platform and is developed using structured analysis of real-world job data, including publicly available job descriptions, skill requirements, and hiring patterns.

Lam Nguyen, Founder & Editorial Lead, defines the research framework behind Lamwork's career intelligence platform, including job role analysis, skills taxonomy, and structured career insights.

All content is reviewed by Thanh Huyen, Managing Editor, who oversees editorial quality, content consistency, and alignment with real-world role expectations and Lamwork's editorial standards.

Content is developed through a structured process that includes data analysis, role and skill mapping, standardized content formatting, editorial review, and periodic updates.

Content is reviewed and updated periodically to reflect changes in skills, role requirements, and labor market trends.

Learn more about our editorial standards.

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