WHAT DOES A LEARNING CONSULTANT DO?
Published: Jan 23, 2026 - The Learning Consultant conducts complex needs assessments, designs advanced curricula, and evaluates training programs to ensure alignment with organizational goals. This role oversees and improves learning programs created by other consultants, leads instructional design projects, and researches emerging learning methods. The consultant also delivers professional training and provides coaching, mentorship, and leadership across all levels of the organization.
A Review of Professional Skills and Functions for Learning Consultant
1. Learning Consultant Duties
- Needs Analysis: Scope learning needs and recommend workable solutions for prioritised initiatives
- Stakeholder Engagement: Effectively work with Strategic Business Partnering, key projects, and business stakeholders to recommend available learning products and channels to meet specific needs
- Change Influence: Utilise insights gained through stakeholders and business engagement to influence the adoption and updating of the best learning solutions to meet business needs
- Data Insights: Use research and data-based insights to inform and improve learning products
- Vendor Collaboration: Work with external providers and/or the Learning Solutions Design Team and Specialists, Learning on the design and delivery of learning solutions
- Pipeline Management: Manage the product pipeline to reflect current and emerging business needs through research and development, design and build, implementation, and measurement and evaluation
- Project Leadership: Lead a virtual project team/working group on the scope, design, build, implementation, and measurement deliverables to meet the agreed and documented Quality, Quantity, and Timeline standards
- Portfolio Integration: Ensure product offerings are integrated within and across the pipeline and work collectively to meet the needs of the IAG-wide People Development plan and related plans, and align to endorsed IAG-wide frameworks
- Performance Governance: Hold to account all teams involved in the Learning solution design, build, and implementation, to strict standards around time, cost, and quality.
- Framework Alignment: Integrate into the right systems of work, and align with the IAG people frameworks
- Measurement Reporting: Drive the measurement, reporting, tracking, and communication plan to launch and embed solutions
2. Learning Consultant Details
- Course Management: Management of existing training courses/materials
- Course Development: Creation of new training courses/materials in all delivery methods (eLearning, facilitator-led webinars, in-person, etc.)
- Training Facilitation: Facilitation of leadership and professional development training (onboarding, soft skills training, leadership development)
- LMS Administration: Engagement with the Learning Management System to document course schedules and completion
- Training Communications: Communications regarding training opportunities
- Resource Curation: Secure and communicate helpful resources (articles, websites, etc.)
- SME Partnership: Develop strong relationships with subject matter experts
- Assessment Design: Create and implement assessments
3. Learning Consultant Responsibilities
- Training Delivery: Deliver training (classroom/virtual) and on-demand programs using recognized training techniques and tools
- Learning Facilitation: Facilitate learning through a variety of delivery methods
- Assessment Design: Design and apply assessment tools to measure training effectiveness
- Outcome Reporting: Track and report on training outcomes
- Training Logistics: Handle logistics for training activities, including venues and equipment
- Needs Assessment: Assist/support the training needs assessment process for new and existing employees
- Stakeholder Partnership: Partner with internal stakeholders regarding employee training needs
- Program Development: Organize, develop, or source training programs to meet specific training needs
- Training Materials: Develop training aids such as presentation materials, handouts, and workbooks
- Budget Management: Manage and stay organized within existing training budgets
- Facility Management: Manage and maintain in-house training facilities and equipment
- Methodology Awareness: Stay current on training design and methodologies
4. Learning Consultant Accountabilities
- Training Facilitation: Facilitates New-Hire and Pre-New-Hire, cross-skill, and upskill classes
- Performance Coaching: Provides coaching and feedback to trainers/trainees on performance-related opportunities
- Program Design: Designs training programs and develops or oversees the production of training handouts, instructional materials, assessments, and manuals
- Design Collaboration: Interact with other Learning Consultants and Subject Matter Experts to collaborate on design initiatives
- Effectiveness Evaluation: Assesses training effectiveness and efficiency to ensure the incorporation of taught skills and techniques into employees' work behavior
- Needs Analysis: Administers Training Needs Analysis (TNA) to identify performance gaps and formulate training solutions to address the needs of the account/LOB
- Content Development: Works with the stakeholders and conducts the necessary research to draft instructor and participant training material
- Team Coordination: Manages the facilitation team and assigns training load to SMEs and Team Leaders
- Team Management: Manages the entire training team
- Report Preparation: Prepares and submits training reports on time
5. Learning Consultant Functions
- Stakeholder Engagement: Working with senior stakeholders to identify training needs for each service tower,
- Training Strategy: Developing strategies and solutions to support the required training needs for both onshore and offshore locations.
- Continuous Improvement: Seeking continuous improvement in the service offerings and solutions
- Needs Analysis: Performing training needs analysis, be accountable for training logistics and training facilitation to delegates through a range of methods.
- Workshop Facilitation: Planning, facilitating, and delivering stakeholder workshops, face-to-face and virtual/hybrid environments.
- Relationship Building: Developing robust and trusting relationships within the Operate business, across all lines of service.
- Stakeholder Management: Performing stakeholder management analysis, mobilisation, and maintenance of learning development and delivery plans.
- Solution Standardisation: Driving standardisation in the solutions to support high-quality, efficient outcomes.
6. Learning Consultant Overview
- Needs Assessment: Conducts complex needs assessments for individuals and teams and may provide ongoing analysis of learning programs across a broad spectrum of positions.
- Curriculum Design: Designs and develops complex course curricula and related content and materials.
- Curriculum Oversight: Oversee the development of curricula or programs by other learning consultants in support of an assigned functional area.
- Program Evaluation: Evaluate and identify necessary improvements to existing Training programs or curricula by other learning consultants.
- Program Delivery: Delivers and facilitates professional-level programs for employees and management.
- Effectiveness Evaluation: Evaluates complex training programs for effectiveness and desired outcomes and utilizes feedback to initiate changes, refinements, and improvements.
- Learning Strategy: Determines and prioritizes key short and long-range learning goals and objectives in alignment with company/regional strategic goals and direction.
- Trend Research: Research emerging trends in learning Methods.
- Coaching Mentorship: Coaches, mentors, supports, and serves as a consultant to all levels of management and teams to ensure success.
- Team Leadership: Provides leadership and support to associate and intermediate-level training consultants.
- Project Leadership: Be responsible for the leadership of learning/instructional design projects.
7. Learning Consultant Details and Accountabilities
- Training Coordination: Assist in developing, planning, coordinating, implementing, and improving company-wide training programs to ensure business line needs are addressed
- OD Consulting: Serve as an internal organizational development consultant for various divisions within the company
- Performance Consulting: Consult services include formal needs assessments, establishing objective performance outcome goals and measures, providing tailored education, training, or development solutions toward desired performance outcomes, and partnering with management to ensure performance has been improved and sustained
- Performance Analysis: Partners with management in applying a systematic approach to analyzing, improving, and managing performance through the application of appropriate and varied interventions
- Organizational Performance: Improves organizational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals.
- Gap Analysis: Determine performance gaps and identify performance needs, assessing the effectiveness of work environments and processes.
- Improvement Strategy: Design and coordinate or implement strategies for performance improvement, and determine and apply measurement methods for assessing the effectiveness of performance improvement strategies
- Program Facilitation: Researches, develops, and facilitates training programs in leadership and professional curricula for employees and managers at all levels of the company