LEARNING CONSULTANT COVER LETTER TEMPLATE

• Updating and maintaining a high-quality eLearning curriculum to support the allocated products
• Developing and maintaining innovative and engaging lab guides and slide decks to support instructor-led training.
• Supporting Hansen employees with training 
• Offering customers training advice during the initial planning phase and liaising with project teams regarding ongoing requirements.
• Travelling to deliver training, predominantly in the APAC region but with some global engagements, generally 1 week a month.
• Collecting and reporting on training feedback.
• Gathering information from daily product stand-ups and product guides to create the training materials.
• Upskilling to developer level on the product and maintaining and upgrading the training environments for the allocated products.
• Development of training materials, including lab guides and slide decks, using Amazon Polly and Microsoft Office products.
• Creating and updating eLearning modules for the allocated products using iSpring.
• Preparing and delivering engaging, well-structured training using Microsoft Teams or Webex initially, potentially face-to-face in the future, to high-end, specialised trainees.
• Working with the other trainers to cross-train on other products.

Skills: eLearning Development, Technical Training Delivery, Curriculum Design, Lab Guide Creation, Stakeholder Collaboration, Training Environment Management, Feedback Analysis, Virtual Facilitation

• Conducts moderately complex needs assessments for individuals and teams.
• Designs and develops course curricula and related content and materials.
• Be responsible for sections of larger courses or programs.
• Be responsible for selecting or developing training methods and/or training aids.
• Evaluates and modifies necessary improvements to existing training programs or curriculum.
• Develop informational training programs.
• Delivers scripted, skill-based training programs to employees.
• Evaluates moderately complex training programs for effectiveness.

Skills: Needs Analysis, Curriculum Design, Program Ownership, Training Methods, Program Improvement, Training Development, Training Delivery, Program Evaluation

• Conducts needs analyses to assess the state of the business, identify key performance and skills/knowledge gaps, and recommends learning solutions to drive organizational results.
• Designs, develops, implements, and continuously reviews training programs, materials, and processes to ensure deliverables meet sound instructional design principles.
• Reviews course material and modifies or advises others on improvements needed based on evaluations and changing business needs.
• Engages and consults with business stakeholders to gain an understanding of business unit objectives, key initiatives, strategies, and organizational challenges.
• Manages training development projects with little guidance from others.
• Works independently to deliver work products on time and with excellence.
• Uses data to drive decision-making and recommendations for learning solutions.
• Creates concise, relevant presentations for an executive audience to summarize project milestones, status, risks, and suggested improvements.
• Builds and develops a strong relationship with team members, SMEs, vendors, trainers, and key stakeholders.

Skills: Needs Analysis, Instructional Design, Curriculum Review, Stakeholder Consulting, Project Management, Independent Execution, Data Analysis, Executive Presentation

• Leads training initiatives from concept to completion.
• Conducts needs analysis and evaluates the effectiveness of training solutions.
• Leads and drives high-profile Sales Training Programs/Courses
• Oversees and manages large and/or complex projects, segments, markets, or initiatives.
• Partners with high-caliber clients on project, scope, goals, deliverables, required resources, and timing to ensure project success.
• Becomes a Certified facilitator and coach in all internal Sales Skills Curriculum.
• Master at facilitating trainings, coaching, tracking, measuring, being strategic, shaping content, relationship building, and leading without authority.
• Conducts Course/Program analysis annually and leads enhancement implementations.
• Analyze, select, and implement training and development solutions for business performance gaps based on business needs.
• Apply human performance improvement principles and consult with business unit management and Training and Development management to improve business performance.
• Leads Training and Development initiatives involving multiple associates and matrix partners.
• Manages project scope by ensuring any changes to scope are documented and approved. 
• Tracks and reports on project milestones.
• Develop instructional or reference content to ensure timely and accurate implementation of performance solutions.
• Develops working relationships with internal and external team members.
• Understands client-specific processes and key drivers of performance.
• Provides cross-functional support in the development of business solutions.

Skills: Training Leadership, Needs Analysis, Sales Training, Project Management, Stakeholder Partnership, Facilitation Coaching, Performance Improvement, Instructional Development

• Develop and optimize organizations' learning programs
• Evaluate existing training programs, align with business objectives, and define learning opportunities for various audiences
• Identify and assess learning goals, track progress towards meeting goals, and collect and present data to evaluate the learning process
• Work with clients in the design of content for internal programs, new hire onboarding, and other learning initiatives
• Facilitate strategic planning sessions and work with clients on a long-term basis to carry out plans
• Develop and deliver comprehensive learning strategies to improve individual skills and competencies effectively and measurably
• Deliver presentations to executives and senior leadership
• Organize and conduct user surveys, interviews, and focus groups, analyzing and reporting on the collected data
• Maintain expertise on adult learning theories and trends.
• Prescribe consistent methods and metrics to measure the effectiveness of training and performance impact (i.e., strategies to measure business value)
• Articulate best practices for effective change management and user adoption to a variety of audiences, from staff-level employees to C-suite
• Participate and contribute to company-wide strategic initiatives

Skills: Learning Strategy, Program Evaluation, Learning Analytics, Content Design, Strategic Facilitation, Executive Presentation, User Research, Change Management

• Consults and interacts with colleagues to advise on and assist in the design of internal learning programs for products and domains, drawing on knowledge of adult learning principles and development philosophies to maximize knowledge absorption and retention
• Coordinates activities, including alignment with Subject Matter Experts and other team members, to ensure project completion on time and schedule, and availability to the target audience
• Directs and assists in the design and delivery of high-quality course materials and other documents, such as quick reference guides, video content, manuals, and exercises, with varying levels of complexity
• Prepares and updates online training and certification courses
• Co-ordinates regular review of existing training materials with other team members
• Collaboratively shares L&D best practice business knowledge with all members of the wider organization
• Be responsible for the oversight of the Internal SharePoint learning portal
• Evaluates the effectiveness of training courses and materials
• Oversees the update and maintenance of existing learning collateral in terms of continuing fitness for purpose
• Represents the team at relevant meetings and product demonstrations
• Deals with administrative records and training schedules

Skills: Learning Program Consulting, SME Coordination, Course Design, eLearning Management, Content Review, LMS Administration, Training Evaluation, Training Operations

• Develops and/or coordinates training programs, which include orientation, job content, technology, and customer service for management and area personnel.
• Works with the central training area to identify training resource materials and personnel.
• Maintains training schedule for team members.
• Conducts training and/or arranges for guest lecturers/trainers covering technical issues, new products/services, individual on-the-job training, and new-hire orientation.
• Produces periodic reports outlining training needs accompanied by recommendations and implications, such as changes in operations, budget, or quality.
• Assesses the effectiveness of training programs.
• Makes recommendations for improvements.
• Establishes a project plan and conducts cost/benefit analysis for any recommendations made to area management.
• Organize multi-disciplinary project teams.
• Follows established training procedures to identify, deliver, and track training programs.
• Creates partnerships with other KP and HR departments to ensure consistency of policies and procedures.
• Maintains current knowledge of area functions, customer service, and quality improvement literature, research, and projects.

Skills: Training Program Development, Training Coordination, Schedule Management, Technical Training, Training Reporting, Program Evaluation, Project Planning, Cross-Functional Partnership

• Perform solutions design and set requirements for the future learning landscape within ASML
• Balances ASML priorities and offers solutions that incorporate sector requirements, technical feasibility, architectural principles, and privacy and security aspects
• Helps the team to determine and define clear deliverables (EPICs, user stories, acceptance criteria, and Definition of Done)
• Build scenarios, conclusions, and recommendations for decision-making on the program level
• Prepares decision-making and tollgate approvals
• Communicates clearly and transparently on the rationale of decisions to relevant stakeholders
• Documents decisions for future reference and builds audit trails
• Helps to prepare the handover to the standing organization (going concern)
• Collaborates closely with the EPIC leads to ensure timely decision-making and involvement of required stakeholders
• Prepares the team backlog for the upcoming sprint and ensures it's properly prioritized for the next iteration
• Supports the workstream lead on monitoring the performance of learning delivery
• Builds expertise and leverages expert knowledge on the full learning lifecycle (business/learning needs analysis, design, development, implementation, and evaluation)

Skills: Solution Design, Requirements Definition, Stakeholder Alignment, Decision Governance, Backlog Planning, Performance Monitoring, Agile Collaboration, Learning Expertise

• Understand and keep current on the strategic priorities of senior leaders about change and learning
• Manage and align support expectations with senior leadership through consistent communication regarding prioritization and support
• Visualize learning support key milestones in a manner that is easily understandable to executive audiences
• Develop learning strategies and plans tailored to the unique needs of each initiative
• Socialize and ensure buy-in for learning strategies and plans
• Develop and deploy learning deliverables, with support from learning designers and knowledge management resources
• Coordinate with learning designers and knowledge management resources to ensure the necessary resource capacity to support initiatives
• Plan, monitor, and evaluate learning attribution to business results through multiple levels of learning evaluation (including leader/training feedback, quiz design/results, as well as training post-implementation review and performance KPIs, including Quality results)
• Review, analyze, and share the impacts of operational and learning metrics with the learning team and business partners
• Identify data trends and make links to drive solutions that add the greatest value to business partners
• Measure continuous engagement and behaviors post learning delivery, and recommend program adjustments to close gaps
• Improve/streamline the way to work as a team and service the people and business partners

Skills: Learning Strategy, Executive Alignment, Milestone Visualization, Change Enablement, Learning Deployment, Resource Coordination, Learning Analytics, Continuous Improvement

• Lead design and implementation of learning experiences and programs at the group level
• Use the network and experience to propose and select providers and creative solutions
• Propose new learning initiatives that answer business needs for the Group
• Design and facilitate workshops and discussions on soft skills requests
• Support the development of strategic communication and marketing campaigns to generate internal and external awareness and utilization of the learning programs
• Create with the Learning Factory to design the content of the program and leverage internal learning expertise
• Monitor program governance practices to ensure budget, resource allocations, content, and delivery standardization
• Keep up-to-date state-of-the-art L&D practices by benchmarking, getting inspiration from outside the organization, and understanding new trends

Skills: Learning Program Leadership, Provider Selection, Initiative Development, Workshop Facilitation, Learning Marketing, Content Co-Creation, Program Governance, L&D Benchmarking

• Working with the whole team to administer and manage logistics for all business-specific learning experiences/programs end-to-end, including scheduling and liaising with internal and external facilitators
• Applying the understanding and experience of project/program management approaches and tools to lead logistics and implementation of learning programs within and across the businesses 
• Working in conjunction with the Learning Leads (Business or Learning) and projects to implement strategies and projects
• Coordinating the Graduate Foundations Program and the Vacationer Program, including liaising with the Campus recruitment team, communicating and engaging with graduates before start, and coordinating and scheduling facilitators/consultants who support the program.
• Contributing to significant L&D projects and FA-wide learning programs such as the Career Lab, Professional Skills Curriculum, and others
• Acting as the main liaison to the central Learning Operating Team to set up all Learning experiences/programs in the Learning Management System (LMS) via ServiceNow, ensuring speedy resolution for internal stakeholders
• Developing and maintaining stakeholder relationships with managers and staff across the business and PwC Learning Operations function to provide a high level of service and advice 
• Being the main point of contact for all participant enquiries, including reminders about where to find information about learning opportunities, learning dates, rescheduling of sessions, and general enquiries
• Managing the L&D reporting requirements to ensure timely and accurate analysis of information, including collating feedback from learning events and running scheduled reports
• Designing and updating the FA Learning intranet pages
• Managing the monthly budget review process
• Updating Learning Reporting dashboards using workflows and PowerBI dashboards

Skills: Learning Design, Program Implementation, Vendor Management, Workshop Facilitation, Learning Marketing, Program Governance, Logistics Management, L&D Benchmarking

• Facilitates, delivers, coordinates, and supports internal/external learning with the support of the training admin team
• Partner with business sectors and HR functions to ensure consistency of training policies and alignment with the business priorities, procedures, and delivery of needs.
• Engages in vendor relationships and internal communication on learning events
• Coordinated Learning offers, participants, Purchase orders, and invoices
• Investigate available training methods and procedures to determine the most effective manner by which to meet specific learning needs
• Produce periodic L&D reports outlining learning needs accompanied by recommendations and implications, such as changes in operations, budget, or quality
• Collaborate to establish a project plan and conduct a cost/benefit analysis for any learning recommendations made to business units
• Provide a good level of relationship management
• Resolve conflicts and enable discussions amongst stakeholders, management, and team members
• Manage projects that involve members from multiple countries and with various technical abilities.
• Gather and analyze training data for the Learning Dashboard.

Skills: Learning Facilitation, Stakeholder Partnership, Vendor Management, Training Coordination, Learning Analysis, Project Planning, Relationship Management, Learning Analytics

• Acts as a trusted advisor to the assigned business/group.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and the best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Provides input into the planning and implementation of operational programs.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to the assigned business/group on the implementation of solutions.
• Includes assessing performance gaps and recommending solutions to assigned business/group leaders on principles and programs, and the highest value learning deliverables/methods for the lowest cost.
• Supports the design, development, and management of effective learning and performance-focused solutions, including assessing client needs, developing the learning strategy, designing the program, and identifying delivery methods, including the identification of innovative learning methodology.
• Collaborates with internal and external stakeholders to provide business context in the design, development, and implementation of relevant learning programs and solutions delivered through various channels.
• Identifies internal and/or external emerging issues, trends, and needs to inform business strategies and decisions.

Skills: Strategic Advising, Business Partnering, Stakeholder Alignment, Strategic Planning, Needs Analysis, Performance Consulting, Solution Design, Influence Negotiation

• Gather and identify competitive insights and best practices.
• Builds effective relationships with internal/external stakeholders.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds change management plans of varying scope and type
• Leads or participates in a variety of change management activities, including readiness assessments, planning, execution, evaluation, and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour
• Develops tailored messaging and identifies appropriate distribution channels.
• Breaks down strategic problems and analyses data and information to provide learning and development insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports and dashboards.
• Focus is primarily on the business/group within BMO
• Provides specialized consulting, analytical, and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.

Skills: Competitive Insights, Stakeholder Engagement, Change Management, Strategic Communication, Data Analysis, Performance Tracking, Reporting Dashboards, Business Consulting

• Manage the implementation and maintenance of an LXP/LMS across VGW, including hands-on design, configuration, and customisation of LXP/LMS platforms
• Scope, design, and develop all online learning courses and modules using specialist e-learning software
• Collaborate with internal subject matter experts to design learning content and innovatively create e-learning solutions
• Maintain curriculum design and content
• Review data and produce weekly and monthly analytics to demonstrate compliance
• Collate and analyse feedback to continuously improve digital learning programs
• Consult and conduct a learning consultation (TNA) that meets the needs identified
• Implement development plans and mentor staff.
• Provide telephone monitoring to meet or exceed departmental goals.
• Provide a point of resolution for customer complaints and serve as an arbitrator for complaints and issues.

Skills: LMS Management, eLearning Development, Content Design, Curriculum Management, Learning Analytics, Needs Analysis, Coaching Mentoring, Issue Resolution

• Plan, create, implement, and improve learning solutions that support business unit goals and strategic objectives through systems, frameworks, processes, and tools
• Be responsible for the product and systems learning/development programs for clients, implementation, and service associates
• Build and cultivate relationships with key stakeholders and business partners
• Understand clients' and associates' performance goals, needs, and consults
• Learning tools/processes to efficiently and effectively use systems to perform their roles and achieve business unit goals
• Consult with business leaders on existing or anticipated learning and performance gaps for key products and systems
• Ensure identified learning needs are fulfilled, and the desired impact is achieved, or transition this responsibility to appropriate groups
• Developing business cases and championing initiatives (managing projects) from design
• Execution through understanding and communicating (quantitative/qualitative) results
• Design, update and promote learning catalogs and curriculum to drive adoption and impact
• Work with HR to align the curriculum to the Global Job Architecture approach
• Analyze publishes and reports the progress of metrics against the plan and actions taken to demonstrate the impact of learning programs regularly
• Consult with instructional designers on curriculum effectiveness and make recommendations on changes
• Coordinate learning content development and delivery projects using different channels and methodologies (face-to-face, online, virtual, blended learning, collaborative tools...)

Skills: Learning Solutions, Stakeholder Partnership, Performance Consulting, Curriculum Design, Learning Systems, Business Case, Learning Analytics, Program Coordination

• Work with the partners in PBB Product teams, PBB Product Learning and Development Committee, HR, Talent Development, Subject-Matter experts, among others, to achieve an understanding of the perceived needs and gaps
• Create detailed learning design plans.
• Define measurable and achievable learning objectives. 
• Help SMEs develop content and create presentations, assignments, and measures of success
• Proactively identify anything that will take the learning program off schedule and find solutions to correct the problem. 
• Monitor milestones and ensure they’re completed according to timelines and budgets. 
• Execute a project plan that is customized for the PBB Product Learning and Development Program Operating team’s mix of quality, time, and cost.
• Monitor and evaluate quality assurance and metrics reports, and identify required actions necessary to achieve service level and quality targets.
• Serve as a liaison between the business unit and the Workforce Management team to identify and recommend process changes.

Skills: Needs Analysis, Learning Design, Objective Setting, Content Development, Risk Management, Project Execution, Quality Assurance, Business Liaison

• Manage the design, development, and continuous improvement of a diverse set of learning programs and initiatives sponsored
• Leverage effective needs analysis, project management, course development, and evaluation skills to provide curriculum design and development consulting
• Build long-term business relationships with various groups within the organization
• Support the development of content, including measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
• Maintain learning resources related to Centene University learning and development programs
• Conduct reviews of learning program objectives, assessing the need for modifications to content and structure
• Research current industry trends, recommend, and incorporate related updates into the Centene University curriculum
• Provide subject matter expertise on course offerings
• Monitor the launch timings of new courses and their audience objectives
• Support budget development and provision of status on consumption

Skills: Program Management, Needs Analysis, Curriculum Consulting, Relationship Building, Content Development, Resource Management, Learning Evaluation, Trend Research

• Onboarding new hires and cross-skilling existing staff on new work types
• Communicating training schedules with the leadership team and participants
• Managing training logistics, conducting level 1 and 2 evaluations
• Updating and enhancing learning materials using design tools
• Performing Training Needs Analysis and supporting new needs
• Participating in project meetings representing the training work stream
• Understanding training development-related requirements shared by the client.
• Creating training storyboards and content using input material.
• Coordinating with the client and SMEs
• Development of WBT/eLearning using rapid authoring tools, such as Articulate Rise, Storyline 360, Adobe Captivate, Vyond, etc.

Skills: Onboarding Training, Training Logistics, Learning Evaluation, Content Design, Needs Analysis, Client Coordination, Storyboarding, eLearning Development

• Analyze learning needs at all relevant levels, to create learning paths with strategic relevance and alignment to business requirements
• Design and deliver initiatives to further integrate the Leadership in framework into all leadership development offerings
• Facilitate relevant learning and development opportunities for all employees, from top management to new hires
• Take an active role in facilitating change initiatives
• Deliver standards, frameworks, tools, and methodologies related to Leadership and People Development
• Build and maintain trusted relationships, whilst being tasked with growing year-on-year. 
• Understand client requirements and the business context, applying the previous learning knowledge and experience, conducting learning needs analysis, and recommending appropriate solutions.
• Implementation of design and or delivery and then evaluation of those solutions. 
• Collaborate with other areas of the supplier and the business
• Participate in group-related activities on the regional requirements of global learning solutions.
• Write a complete mission order that includes all the points (context, objectives, format, skills to be acquired, etc.)
• Analyse the bids selected by providers and presenting its analysis to the Learning and Development team
• Write feedback on the 3 offers and present his thoughts succinctly and completely to the L&D team during a debriefing
• Update the training content with the selected supplier
• Provide the main point of contact to client stakeholders for planning the delivery of learning for multiple audiences/courses

Skills: Learning Pathways, Leadership Development, Learning Facilitation, Change Facilitation, People Development, Needs Analysis, Solution Evaluation, Stakeholder Management

• Strong knowledge of the GRS Operations business (products, processes, systems)
• Knowledge of learning styles and adult learning principles
• Committed to excellent customer service and helping others succeed
• Excellent written and oral communication skills
• Strong presentation/facilitation skills
• Ability to manage multiple tasks and prioritize effectively
• Advanced skill with Microsoft Office (Word, Excel, PowerPoint)
• Strong analytical, problem-solving, and research skills
• Ability to build and strengthen relationships at all levels of the organization
• Self-starter, able to work independently and as part of a team
• Comfortable delivering training in a classroom, virtually, and one-on-one settings
• Ability to work well under pre-determined timelines
• Previous training or facilitation experience
• Bilingual written and oral communication skills (French and English)
• Experience with accelerated learning principles

Qualifications: BA in Education with 5 years of Experience

• Ability to continuously raise the bar in learning by challenging based on understanding the needs against the strategic direction.
• Ability to perform the learning intake to meet customer needs while managing all projects within the targets of scope, time, and budget.
• Effectively identify key stakeholders and manage them as might be expected from a true learning expert and a business partner.
• Strong verbal and written skills, and recognized as an effective communicator.
• Ability to collaborate effectively in a global environment.
• Demonstrates knowledge of current best practices and thought leadership around the field of learning, and especially in the design of learning
• Ability to design learning solutions using knowledge of the functionality and options available in industry-standard Learning Management Systems and other learning technology platforms
• Uses knowledge of data gathering and reporting tools to inform reporting requirements of various types of learning interventions
• Experience of (partly) owning/leading learning projects from idea through implementation, with evidence of business impact
• Ability to create solutions in alignment with Delivery and Learning Administration

Qualifications: BS in Instructional Design with 7 years of Experience

• Previous experience in consulting with and providing guidance to business stakeholders on the most appropriate learning solutions.
• Excellent communication skills with the ability to build relationships, influence, and negotiate with peers and business partners.
• Well-rounded business experience resulting in business and financial acumen.
• Strong analytical and data reporting skills.
• Strong administration skills with working knowledge of Microsoft Office and, particularly, MS Project.
• Working knowledge of organisational development interventions.
• Understanding of organisational dynamics.
• Previous experience in project management methodologies such as critical path, critical chain, and agile management.
• Experience in the design of informal and formal blended learning solutions to include e-learning, VILT, ILT, and Modern Learner.
• Excellent written and spoken English and pitching skills

Qualifications: BA in Psychology with 8 years of Experience

• Ability to establish effective working relationships with a wide variety of stakeholders using diplomacy, courtesy, and tact
• Ability to guide in accordance with best practices and in a manner that enhances the customer’s perception of Professional Services and Skillsoft overall
• Ability to communicate clearly and effectively both verbally and in writing.
• Understands foundational principles of adult learning and development and the effective application thereof
• Understands and can advise customers on industry best practices
• Ability to create and maintain an environment that guides a project to its successful completion.
• Great presentation skills, confidently deliver an engaging message to a group of people, which achieves the meeting’s objectives.
• Ability to use persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, subordinates, and other parties to achieve a desired course of action consistent with the project's strategic goals and objectives.
• Ability to derive meaningful information from data via data analysis and apply those insights in a way that benefits the organization or the client.
• Ability to engage participants in a virtual session
• Mastery of WebEx and/or other virtual delivery tools.
• Experienced practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy
• Strong experience with virtual and collaboration web tools.
• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with the ability to learn new technologies and applications quickly, as new application skills for the position.
• Experience or familiarity with the computer-based training market
• Familiarity with LMS or LCMS platforms and the integration of learning content with LMS platforms.
• Excellent customer service experience
• Project management, time management, and organizational skills
• Ability to conduct business in a virtual environment, working with multiple virtual teams

Qualifications: BS in Human Resource Development with 10 years of Experience

• Confident and comfortable speaking to audiences of all sizes
• Adept at conveying complex information in a way that is easy to understand and engaging
• Be able to garner and foster trust and credibility
• Be able to effectively manage a variety of ongoing and overlapping training programs with minimal supervision
• Be able to create and facilitate engaging and cutting-edge training programs for the adult learner
• Excellent written and verbal communication skills
• Be able to be flexible and adapt quickly to change and competing priorities
• Self-starter who is committed to making a positive impact on the organization
• Be able to travel between offices nationwide
• Experience in a strategic benefits consulting role
• Experience in instructional design, material development, instruction, or facilitating training programs
• Experience speaking to audiences of all sizes
• Knowledge of client processes, solutions, tools, and systems

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Experience in learning, organizational development, human performance, leadership development, project management, and/or human resources.
• Experience assessing both business and learning needs, designing curriculum, developing solutions, deploying large-scale initiatives, and/or project managing learning programs.
• Intermediate to advanced, including MS Office, Word, Excel, and PowerPoint.
• Decision making, problem identification, solution generation, and commitment to action are skills.
• Ability to navigate a large-scale matrixed organization.
• Ability to apply instructional strategies and adult learning principles to design and develop training.
• Ability to manage multiple projects independently and collaborate with multiple stakeholders.
• Strong written and verbal communication skills.
• Strong editing and proofreading skills
• Project management experience

Qualifications: BS in Training and Development with 6 years of Experience

• Ability to tailor training to a customer’s business and processes
• Ability to engage marketing and sales audiences and help them build skills
• Ability to match the instruction to the audience’s level of understanding
• Good eye contact, clear diction, engaging facial expressions, and evident enthusiasm for the topic
• Video recording and editing skills
• Basic understanding of eLearning instructional design principles
• Ability to explain concepts clearly and succinctly, in an order that is logical to the learner
• Ability to devise new approaches to explaining a concept
• Ability to write using good grammar
• Ability and desire to collect and incorporate feedback in content development
• Ability to evaluate and provide suggestions to improve content developed by others
• Strong understanding of the technology and the industry
• Ability and desire to dive into technical complexity
• Experience in B2B platforms
• Understanding of marketing automation, CRM, and analytics
• Understanding of B2B marketing and sales processes
• Ability to set/adjust priorities and manage time efficiently
• Ability to keep the long view in mind while delivering mid-range projects and quick wins

Qualifications: BA in Communication Studies with 5 years of Experience

• Experience with NortonLifeLock products in a support or sales environment
• Facilitation experience in a classroom learning environment
• Proven experience providing guidance to leaders and building collaborative relationships with partners and SMEs
• Demonstrated experience applying adult learning theory and performance improvement techniques
• Demonstrated project management skills and the ability to juggle multiple projects at one time
• Previous experience conducting needs assessments and figuring out appropriate learning interventions
• Demonstrated skills in course facilitation, as well as individual mentorship and feedback
• Ability to handle internal/external customer relations and expectations
• Excellent social, verbal, and written communication skills
• Strong functional/technical skills, including proficiency in Microsoft Office, LMS, and course authoring software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, and commissions.

Qualifications: BS in Business Administration with 6 years of Experience

• Ability to apply adult learning principles in training design, presentation, teaching, and evaluation methods
• Strong live facilitation and public speaking skills
• Ability to apply effective interpersonal, verbal, and written communication skills
• Ability to thrive in a fast-paced, constantly changing environment
• Strong ability to multi-task and deliver on deadline
• Be able to maintain up-to-date knowledge in the area of practice
• Strong organization skills and ability to prioritize and manage multiple tasks
• Ability to work with a diverse population base
• Ability to analyze and solve problems
• Proficient in the use of common professional skills, software programs such as Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to work autonomously with initiative
• Experience in learning and development that demonstrates the ability to perform
• Experience in Learning and Development with a focus on IT Cloud Management, consulting, and/or marketing with an IT Professional background
• Experience esigning and architecting Enterprise Learning Solutions

Qualifications: BA in Sociology with 8 years of Experience

• Experience delivering instructional design in a corporate environment.
• Solid understanding of and demonstrated skills related to all phases of the instructional systems design model.
• Expert in MS Office Suite.
• Working knowledge of Articulate Storyline, Vyond, AfterEffects, and other content authoring tools.
• Excellent visualization skills.
• Experience with Learning solutions that take advantage of conventional and alternative learning strategies to meet the needs of the learner population and the business
• Excellent written and oral communication skills.
• Strong collaboration and problem-solving skills.
• Excellent project management skills
• Ability to prioritize, schedule, and meet deadlines.
• Comfortable working in a fast-paced, rapidly changing environment.

Qualifications: BS in Information Technology with 6 years of Experience

• Demonstrated experience providing customer-driven solutions, support, or service.
• Strong communication and presentation skills.
• Solid knowledge of education methodologies.
• Solid knowledge and understanding of the insurance industry process, practices, and procedures.
• Demonstrated experience presenting information to a wide array of audiences.
• Demonstrated experience in successfully working in a customer service-oriented environment.
• Demonstrated experience with adult learning principles or demonstrated experience within the specific training disciplines.
• Solid knowledge and understanding of learning project management and full-cycle learning and development.
• Skilled at creating blended learning experiences as well as resources (e.g., videos, summaries of complex topics, etc.) for a diverse group of managers
• Experience in management consulting, leadership development, talent development, or talent management
• Experience partnering with senior-level executives
• Skilled at using a consultative, inquiry-based approach
• Expertise in leadership development and related fields

Qualifications: BA in Liberal Studies with 10 years of Experience

• Experience in respective business operation or other learning and development-related experience.
• Experience in adult or workplace learning techniques and practices.
• Design and Development background.
• Working knowledge of Articulate Storyline, Rise, and Captivate.
• Professional and Business acumen experience.
• Property/Casualty (PI Operations) experience.
• Professional learning and development credentials (Kirkpatrick, ADDIE, SAM, etc.)
• Experience with all aspects of learning solution development.
• Experience with eLearning tools and/or other learning technology.
• Project management experience.
• Coaching/mentoring experience.
• Excellent PC skills, including Word, Outlook, Excel, and PowerPoint.
• Strong communication and presentation skills.
• Ability to accomplish work in a matrix environment.
• Strong attention to detail.
• Ability to work independently.
• Ability to influence and build support for ideas.
• Ability to handle multiple priorities.
• Solid understanding of design, development, and delivery principles.
• Solid understanding of Evaluation/Impact Assessment techniques.
• Good project management skills.

Qualifications: BS in Industrial-Organizational Psychology with 7 years of Experience

• Demonstrated experience working for consulting companies, specializing in custom content development, change management, marketing, or graphic design/media production.
• Expertise in designing, developing, and delivering results-oriented solutions aligned with business goals and objectives.
• Strong influencing and consulting skills.
• Agility and flexibility in relationships, project timelines, and client needs.
• Excellent organizational and project management skills and ability to manage and execute tasks in a high-pressure environment.
• Proven ability at gaining credibility, trust, and collaborating with key clients to build partnerships to understand and support the organizational vision, key objectives, and strategic direction.
• Effectively identifies and analyzes problems and takes personal accountability and initiative.
• Proven leader with demonstrated expertise in developing and implementing streamlined processes, systems, and organizations that work efficiently, reliably, and repeatedly.
• Proven ability to maintain a high level of confidentiality, tact, professionalism, and integrity.
• Advanced degree in Instructional Design, Computer Science, Change Management, or Communications.
• Demonstrate working knowledge of tools such as Storyline 360, Captivate, Lectora, and the Adobe Creative Suite.
• Experience working with supply chain management tools, such as RapidResponse, Llamasoft, and Anaplan.
• Experience with project planning and costing.
• Experience working with enterprise resource planning systems, like SAP or JD Edwards.
• Certified Professional in Supply Chain Management (CSCP).
• Certified Professional in Talent Development (CPTD) or Technical Training (CTT+).
• Outstanding drive, excellent interpersonal skills, and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
• Ability to prioritize and perform well in a fast-paced environment, while maintaining a high level of client focus
• Strong work ethic and close attention to detail, with a desire to learn

Qualifications: BA in Human Services with 12 years of Experience

• Experience in technical writing and/or content development for technical content.
• Experience working in SharePoint.
• Experience with sales or sales operations teams as a learning audience.
• Be able to work as a W2 employee of Genesis10 (no Corp-to-Corp).
• Experience building content for SharePoint and other Microsoft 365 applications.
• Experience in a role with a training function.
• Experience leveraging one or multiple software tools for developing learning products (Articulate, Captivate, Adobe CC, GoAnimate, Photoshop, Camtasia, Zoom, Go-to-Meeting, etc.).
• Experience in a similar corporate role, training IT engineering teams, software developers, solutions architects, QA engineers, and similar.
• Ability to deliver and compile needs assessments, gap analysis, and post-course evaluations.
• Strong knowledge of adult learning methodologies in the Outcomes Based Educational domain
• Knowledge of IT and software programming to the technical competencies for the development and delivery of the training materials.
• Experience in configuring the AWS lab training environment according to the requirements of the lab guide.

Qualifications: BS in Educational Technology with 6 years of Experience

• Excellent oral and written communication skills
• Ability to design and develop training content for systems implementations
• Ability to quickly grasp new technology and business processes
• Ability to communicate complex technical processes in lay terms
• Ability to work effectively in a team environment and/or independently
• Ability to work effectively with all levels of management
• Experience working in a project team environment
• Strong working knowledge of Excel, PowerPoint, Word, and/or training development tools (Captivate, Story Line, etc.)
• Previous experience working in a similar post in a busy HR team
• High level of oral and written English, liaising with a variety of stakeholders across different levels within the council
• Experience in using the Microsoft Office 365 suite of applications
• Experience in using e-learning authoring tools such as Articulate

Qualifications: BA in English with 4 years of Experience

• Ability to work effectively in diverse teams with an inclusive team culture where people are recognised for their contribution.
• Demonstrate effective communication and relationship-building skills.
• Understanding of Deloitte's purpose and values, explore opportunities for impact.
• Understand expectations and demonstrate personal accountability for keeping performance on track.
• Understand how the daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development, and act as a brand ambassador.
• Experience in leading strategies at an enterprise level, working globally, within a fast-paced, highly matrixed, multi-functional environment.
• Experience of using learning technology and virtual tools (webinar platforms) to enhance the employee experience.
• Expert facilitation skills, hosting and leading ‘superuser/master’ workshops for Train the Trainer events.
• Experience in Learning Program design, delivery, and implementation at scale
• Ability to think strategically, influence decision-making, and be able to build and maintain trusting relationships in and outside the area of responsibility

Qualifications: BS in Management with 12 years of Experience

• Familiarity with the Dayforce product line and/or experience working with HCM/T&A/Payroll or ERP applications.
• Previous experience using or implementing Payroll solutions
• Strong presentation and communication skills, previous training experience.
• Experience using MS Office and web collaboration tools.
• Ability to quickly learn and communicate new concepts effectively.
• Previous experience delivering virtual or face-to-face training.
• Understanding of clients’ business environments/needs and how to capture/relay information.
• Ability to work in a fast-paced environment
• Well presented, confident, and good command of English business language
• Strong proficiency in Excel and PowerPoint
• Strong oral and written communications
• Strong organizational and project management
• Strong ability to collaborate with personnel at various organizational levels
• Ability to manage multiple assignments and progress them simultaneously

Qualifications: BA in Workforce Education and Development with 5 years of Experience

• Ability to excel in a fast-paced environment with work ranging from vision to execution
• Deep technical understanding of core enterprise technologies (Microsoft Cloud Stack, Microsoft Office 365 Productivity, Google Cloud Platform, G-Suite, SAP, Oracle, Citrix, VMware, AWS, Enterprise Mobility Management, etc.)
• Understanding of the entire technology product/service lifecycle (sales to deploy to support), including relevant audiences, goals, processes
• Experience in a practical Agile transformation and/or L&D role applying a range of effective, internal and external solutions aligned to strategic business and people plan needs.
• Ability to work collaboratively and engage with all levels of an organisation, with excellent communication skills to make the complex, simple.
• Ability to navigate complex stakeholder environments with a drive to make change happen quickly
• Training experience/background with a similar industry and internal training experience
• Advanced knowledge of training models and measurements (e.g., ADDIE, Kirkpatrick)
• Ability to work independently and be self-motivated
• Ability to follow specific instructions and prioritize work to meet the objectives
• Highly flexible to the training requirements, systems, and schedules
• Self-reliant and can also reach out to the right resources for help
• Possess Strong written and verbal communication and interpersonal skills

Qualifications: BS in Organizational Psychology with 8 years of Experience

• Good understanding of Business and technology landscape.
• Strong Relationship management skills.
• Cross-cultural adaptability and learn ability
• Understanding of Competency mapping and need analysis skills.
• Learning/training and development experience, including instructional design/delivery experience.
• Instructional design/delivery/consultation experience in a healthcare setting 
• Demonstrated ability to use authoring software 
• Contemporary knowledge of behavior change principles and practice. 
• Experience delivering training on HCM software or other software systems.
• Experience using MS Office and web collaboration tools, including WebEx, Zoom, and/or LMS platforms.
• Ability to quickly learn and communicate new concepts effectively.
• Be able to meet stringent timelines by coordinating efforts with global stakeholders.

Qualifications: BA in Adult and Continuing Education with 6 years of Experience

• Progressive experience in learning, instructional design, instructional delivery, instructional technology, or e-learning applications.
• Demonstrated extensive knowledge of business operations, management practices and principles, and human resources management trends and practices.
• Thorough knowledge of policies, practices, and systems.
• Complete understanding and application of principles, concepts, practices, and standards.
• Proficient in the use of word processing, spreadsheets, and scheduling software.
• Must be able to work in a Labor/Management Partnership environment.
• Progressive experience in learning, instructional design, instructional delivery, instructional technology, or e-learning applications.
• Must be able to handle stress well and work efficiently under pressure.
• Good command of MS Office and Google tools.
• Excellent command of English and Spanish, both spoken and written.
• Excellent oral communication and customer service skills over the phone.
• Working knowledge of the Learning Management System
• Knowledge of customer management systems and data aggregators

Qualifications: BS in Learning and Development with 10 years of Experience