LEAD ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jan 09, 2026 - The Lead Administrator has strong experience in site administration, bookkeeping, petty cash management, vendor handling, and is proficient in SAP, MS Office, and digital tools. This role requires the ability to analyze data, collaborate effectively across all levels, support change initiatives, work remotely with minimal supervision, and manage tasks related to accounts, purchasing, and administrative coordination. The administrator also demonstrates strong attention to detail, clear communication in English and local languages, effective follow-up skills, and a commitment to cost awareness and operational efficiency.

Essential Hard and Soft Skills for a Standout Lead Administrator Resume
  • Database Management
  • Oracle Administration
  • Capacity Planning
  • Change Management
  • Report Preparation
  • Financial Administration
  • Budget Management
  • Contract Compliance
  • Project Coordination
  • Process Improvement
  • Team Leadership
  • Stakeholder Communication
  • Relationship Management
  • Problem Solving
  • Priority Management
  • Customer Service
  • Professional Judgment
  • Collaboration
  • Adaptability
  • Confidentiality

Summary of Lead Administrator Knowledge and Qualifications on Resume

1. BS in Management Information Systems with 3 years of Experience

  • Able to use a variety of communication methods (spoken, written, behavioural).
  • Able to work in a team environment or individually.
  • Able to manage departmental workload.
  • Must be methodical, have proven organisational skills and be able to work under pressure.
  • Must have problem-solving skills.
  • Excellent customer service skills.
  • Must be PC literate.
  • Good level of experience in MS Office, including Outlook, Word, Excel, and PowerPoint.
  • Must have the ability to demonstrate manipulation of data and electronic calendar management.
  • Experience in coaching and mentoring.

2. BA in Business Administration with 7 years of Experience

  • Strong understanding of Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives.
  • Knowledge of Jira REST API or other REST-based web services.
  • Knowledge of third-party customization add-ons (ScriptRunner, Automation for Jira, JMWE).
  • Must have skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes.
  • Extensive knowledge of Atlassian architecture, focusing on JIRA, Jira Service Desk and Confluence.
  • Deep understanding of modularized workflows, permission schemes, notification schemes, and screen schemes.
  • Ability to work independently across functions and work with all levels of users and management.
  • Strong analytical and interpersonal skills.
  • Ability to adapt to a dynamic project environment and handle multiple projects simultaneously.

3. BS in Organizational Leadership with 6 years of Experience

  • Strong verbal and written communication skills.
  • Experience administering enterprise-level Atlassian applications (Server and/or Data Center).
  • Proficient in at least two of the scripting languages (Python, Groovy, Go, and Java).
  • Must have Atlassian certifications and ITIL frameworks.
  • Experience in working with indexable datastores (BigQuery).
  • Experience in working with CI/CD tools (Jenkins).
  • Understanding Linux server command line troubleshooting utilities.
  • Experience in working with relational databases (MySQL, PostgreSQL).
  • Experience with building and maintaining services on GCP or AWS.
  • Basic understanding of system administration principles (monitoring, storage, scripting).

4. BA in Human Resources Management with 8 years of Experience

  • Expert Knowledge in RoboHelp/Madcap Flare, Jira, Confluence, and SharePoint.
  • Knowledge of managing and designing websites.
  • Expert in knowledge management and information sharing across platforms.
  • Must be able to demonstrate data validation programming to eliminate manual validation.
  • Able to partner with stakeholders to support and prioritize critical projects that align with the Technical Roadmap.
  • Must be available and on call to support Release cycle activities.
  • Must have applicable soft skills and be responsive to requests.
  • Must be able to look at a problem from initiation, to identification, to resolution.
  • Must be able to identify risks and report concerns promptly.
  • Must be able to meet on-demand requests from stakeholders.

5. BS in Project Management with 7 years of Experience

  • Must have a competent back-up with familiarity and experience to support the Lead Software Engineer.
  • Knowledge of RoboHelp 2017 and 2020, Madcap Flare, Jira, Confluence and SharePoint.
  • Must have programming skills using Java, .NET, CSS, and HTML5, XML documentation, O365 Word, and PDF.
  • Knowledge of Java Runtime Environment (JRE).
  • Knowledge of Microsoft Visual Studio/Team Explorer 2015 or later (Azure DevOps connections).
  • Knowledge of Git for Windows/Mac (Git connections) and GIT for future integration to RoboHelp 2020.
  • Knowledge of  Adobe FrameMaker 2019 Update 2 or later, Microsoft SharePoint on-prem and Online.
  • Knowledge of Microsoft Teams, Adobe Captivate, Apache Tomcat, Windows OS and Mac OS.
  • Able to maintain sites.
  • Able to identify and correct bugs.
  • Knowledge of Jira, Visual Basic, C/C++ and Java for custom dialog boxes used with outputs.

6. BS in Organizational Leadership with 5 years of Experience

  • Experience in Site administration.
  • Hands-on experience in SAP and MS Office.
  • Solid experience in Site Administration, Petty Cash Management, Bookkeeping, and handling local vendors.
  • Good computer operation skills, familiarity with internet-based program navigation.
  • Ability to generate and interpret computer data.
  • Able to effectively collaborate with employees at all professional levels, perform as a supporter for change management initiatives, and ability to respectfully follow supervision.
  • Ability to read, comprehend and write English as well as the regional language.
  • Ability to effectively participate in all training courses.
  • Comfortable working remotely with limited supervisory interaction.
  • Understanding the requirement pattern of site administration, Accounts and purchase and meeting arrangements, etc.
  • Ability to collect data and apply analytical tools, to identify patterns, trends, problem areas and come up with recommendations for solutions.
  • Must have awareness of the costs concerned with the area of operation and implications of costs, striving to reduce cost/wastage in all possible ways.
  • Understanding requirements, identifying gaps, setting priorities, and scheduling activities accordingly to fulfill requirements.
  • Effective follow-up and attention to detail.
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