• Work independently, perform complex tasks around core processing and administrative functions of the business unit.
• Exercise judgment and product understanding.
• Determine appropriate handling of complex issues around core business functions of the unit and resolve customer questions and escalations.
• Act as a subject matter expert to both team members and internal customers.
• Review financial impacted transactions for accuracy to eliminate risk.
• Perform high-value financial transactions in a consistently accurate and timely fashion.
• Maintain high standards of accuracy and data integrity.
• Utilize experience, initiative and judgment.
• Analyze and resolve discrepancies and issues, and resolve internal and external customer escalations that impact the unit on a high-priority basis.
• Establish and maintain a positive and professional relationship with internal and external clients, customers and business partners.
• Respond to external and internal requests for information, including audits and Call Center requests.
• Review and approve transactions processed by other team members when assigned approval responsibility.
• Serve as a point of contact for clients, third-party administrators and/or external customers.
• Execute special projects assigned by management within the allotted time frame.
• Propose, evaluate and implement process improvements to increase efficiency and effectiveness.

Skills: Independent Judgment, Issue Resolution, Financial Accuracy, Risk Management, Data Integrity, Stakeholder Communication, Process Improvement, Subject Expertise

• Inbound or outbound sales aggregation based on leads and campaigns.
• Initiate the customer relationship and meet various KPIs.
• Connect with the customer, conduct needs analysis and offer the customer solutions.
• Demonstrate solid knowledge of products, their characteristics and benefits, the market, and a strong focus on revenue growth of the Hippo brand.
• Identify potential customers by obtaining information and recommendations from multi-media call to action and affiliate campaigns, as well as inbound functionality.
• Explore cross-sell and referral opportunities.
• Set clear objectives for each sales call.
• Use standard materials to make a presentation to the customer.
• Ask relevant questions to assist in decision-making and to identify and respond to areas requiring further information or explanation.
• Identify the products or services that best meet the customer's needs, and use personal expertise.
• Propose quantities within standard operating systems, policies and procedures.
• Explain the selection to the customer, and influence the customer to make a brand selection with the best benefits to meet customer needs.

Skills: Lead-Based Sales, Customer Needs Analysis, Product Knowledge, Revenue Growth, Cross-Selling, Sales Presentation, Objection Handling, Brand Influence

• Make calls (by telephone or in person) and maintain inbound responsiveness.
• Develop new customer relationships and maintain existing ones.
• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer.
• Create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness.
• Use performance management systems to improve personal performance to meet KPI's.
• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant.
• Own working, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Develop own capabilities by participating in assessment and development planning activities, as well as formal and informal training and coaching.
• Develop and maintain an understanding of products, relevant technology, external regulation, and industry best practices through ongoing education.
• Build effective working relationships within the internal client organisation, delivering high-quality professional services with guidance from senior colleagues.

Skills: Outbound Calling, Customer Relationship Management, CRM Documentation, Call Planning, Workflow Prioritization, KPI Performance, Regulatory Compliance, Professional Development

• Perform installation, configuration, administration, and tuning of software applications.
• Direct technical work of individuals within the team.
• Plan and implement changes, upgrades and new services.
• Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.
• Participate in the execution of testing as part of the Quality Assurance process.
• Document processes and procedures.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
• Participate and make recommendations on the technical and functional direction of their domain.

Skills: Application Administration, System Configuration, Technical Leadership, Change Management, Disaster Recovery, Quality Assurance, Process Documentation, Technology Evaluation

• Develop an understanding of the range of SWCA's business lines, services, and capabilities, and recognize how the organization helps clients achieve desired outcomes.
• Provide leadership to permanent and temporary administrative staff, ensuring effective scheduling, training, support, and task delegation and completion.
• Manage part-time/temporary employees to assist with reception or other administrative duties.
• Maintain office services and efficiencies by planning and implementing office procedures, layout, and equipment procurement and storage.
• Serve as Office Safety Representative, promote a safe work environment, and coordinate responses.
• Report safety incidents, and coordinate safety trainings and compliance.
• Serve as the primary point of contact with building management.
• Coordinate project logistics in collaboration with Project Managers, Program Directors, and Field Coordinators.

Skills: Business Operations Knowledge, Administrative Leadership, Staff Scheduling, Office Management, Workplace Safety, Compliance Coordination, Vendor Liaison, Project Logistics

• Support project managers, including budget tracking and reporting in Deltek Vision, project initiation, and records maintenance.
• Track, manage, and oversee maintenance of materials and supplies, including a suite of SWCA-owned, rental, and long-term lease vehicles.
• Manage multiple vendors and coordinate invoicing and expense reports.
• Maintain resource allocation tools and project-specific pages within SharePoint.
• Carry out other delegated activities to support the delivery of a service or project in an ethical manner.
• Lead and coordinate the orientation and onboarding of new hires.
• Schedule meetings and coordinate travel arrangements and expense reporting.
• Prepare and/or integrate information to compose both routine and non-routine reports, documents, and presentations.

Skills: Project Coordination, Budget Tracking, Vendor Management, Resource Allocation, Ethical Operations, Employee Onboarding, Travel Coordination, Report Preparation

• Attend meetings, capture notes, and outline follow-up action items.
• Plan and coordinate office events and celebrations.
• Develop and design improved administrative procedures to promote the timely processing and submission of administrative deliverables.
• Solve problems independently by applying standard approaches and methods or developing new ones.
• Escalate issues that need additional guidance or support.
• Estimate own work effort and provide input to project estimation and resource planning.
• Complete tasks within set hours to ensure budget requirements are met.
• Build strong working relationships with project-level client staff​.
• Build strong relationships throughout the company to support and facilitate a collaborative work environment.

Skills: Meeting Documentation, Event Coordination, Administrative Improvement, Independent Problem Solving, Issue Escalation, Resource Planning, Budget Awareness, Stakeholder Collaboration

• Proactively establish and maintain the spiritual, ethical, and moral tone of the school through implementing key projects and personal leadership.
• Work closely with the Board of Trustees, campus Principals, and faculty and staff.
• Oversee the development, implementation, and fulfillment of annual and multi-year strategic plans, goals, and mission of the school.
• Support and attend Board of Trustees committees, directly or indirectly, including Finance, Marketing, Investment, and Building and Grounds.
• Assess and manage the financial stability of the school by steering the budgetary process, preparing financial forecasts, managing audits, administering purchasing and collection efforts, and documenting the same.
• Monitor the implementation of the school's curriculum, enforcement of academic standards, and integration of Biblical principles.
• Provide collaborative leadership and direction for the school’s administrative departments by managing day-to-day workflow, processes, and priorities.
• Foster a strong and united staff by actively collaborating with, mentoring, and training faculty and staff and setting well-defined human resource policies that consistently assess performance against defined and measurable goals.
• Ensure the school’s compliance with all federal, state, and local regulatory requirements related to staffing, policy development and enforcement, zoning, health and safety, security, and licensure.
• Create opportunities for revenue generation in order to improve fundraising and the endowment fund.
• Effectively manage the advancement and development of the school through fostering relationships with benefactors, educational specialists, community leaders, and local pastors and churches, while communicating the value of Christian education.

Skills: Strategic Leadership, Financial Oversight, Educational Governance, Curriculum Oversight, Staff Development, Regulatory Compliance, Fundraising Strategy, Community Relations

• Process Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
• Responsible for course administration support to directing staff.
• Process the on and offboarding tasks for students.
• Liaise with external military and civilian institutions to gain relevant data.
• Update and maintain internal records in line with GDP.
• Responsible for assisting other areas as workloads require.
• Undertake a range of relevant administrative tasks personally, with a clear system in place for the two administrators to have a full and productive workload of appropriate tasks.
• Provide focused and consistent line management, pastoral and career development support to the two administrator roles.
• Work under direction and in close collaboration with the EA and Office Manager, playing a key role within the wider Administrative Team to deliver excellent administrative support to the department.

Skills: Student Administration, Onboarding Coordination, Record Management, External Liaison, Data Compliance, Administrative Support, Team Supervision, Collaborative Working

• Receive/Route calls into sales queue.
• Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale.
• Track prospects/leads that come into the Sales queue via the IQD (Google doc) in order to evenly distribute Leads among MSRs.
• Backup to lead sales administrator.
• Process and create new Lead records in Salesforce and as the Leads are provided to OpenEdge by Partners.
• Lead and organise the work of members of a small team of administrators.
• Deliver excellent administrative support.
• Use initiative to identify and resolve problems.
• Assist line managers with HR processes.
• Liaise with internal and external contacts in order to deliver office needs.

Skills: Call Routing, Lead Management, Salesforce Administration, Team Coordination, Administrative Support, Problem Solving, HR Assistance, Stakeholder Liaison

• Able to demonstrate extensive experience in administrative support and customer service.
• Experience of working in a team.
• Excellent organisational skills and is proactive with the ability to prioritise workload in order to meet competing deadlines.
• Good IT literacy, is a competent user of Office 365 and is familiar with video conferencing software, including Zoom and Teams.
• Able to demonstrate excellent verbal and written communication skills, including accurate minute-taking, with an eye for detail.
• Ability to tailor communications for differing audiences.
• Good knowledge of the breeding, racing and bloodstock sales industry.
• Able to collaborate with workers and be willing to be flexible to meet the demands of the organisation.

Qualifications: BA in Organizational Leadership with 4 years of Experience

• Kafka or related messaging infrastructure experience.
• In-depth knowledge of Kafka functionality and features.
• Experience troubleshooting issues related to Kafka.
• Experience working collaboratively with application development teams to implement solutions.
• Experience working in a high-volume transaction environment.
• Experience administering Kafka clusters in a private cloud environment.
• Experience automating administrative tasks via CI/CD pipeline.
• Ability to present complex analysis with clarity.
• Knowledge of Oracle/Excel.
• Good change management skills.

Qualifications: BS in Operations Management with 5 years of Experience

• Must have a Certified NetSuite Administrator.
• Relevant professional experience with dynamically increasing responsibility.
• Experience working in the tech/software (SaaS) industry, with a main focus on supporting the Accounting and Finance functions.
• Experience in configuring NetSuite to support SOX compliance and deep knowledge of segregation of duties.
• Experience building processes using NetSuite workflows, custom records, SuiteScript, and API integrations.
• Able to eager to learn new technologies and solve problems.
• Experience with integrations with Adaptive, Expensify, and Salesforce.
• Proven interpersonal skills and ability to work both independently and cross-functionally, lead multiple projects, and prioritize workload to meet deadlines.
• Superb communication skills.
• Ability to communicate effectively with all organizational levels and team members in multiple locations and time zones.

Qualifications: BS in Human Resource Management with 7 years of Experience

• Experience in an administrative environment, or a combination of education and experience.
• Experience with functioning in a high-paced environment.
• Experience in planning meetings, coordinating travel and formatting presentations.
• Ability to make sound decisions.
• Experience supporting a Director or Executive-level manager.
• Excellent written and verbal communication skills.
• Able to communicate effectively with a diverse population, including high-level managers and clients.
• Able to maintain autonomous oversight of various processes and procedures.

Qualifications: BS in Information Systems Management with 5 years of Experience

• Extensive working knowledge of departmental and company policies, procedures and practices.
• Able to provide process improvements.
• Demonstrated ability to multitask, prioritize and organize work under tight deadlines and changing priorities.
• Able to assist and/or lead Administrative meetings.
• Able to provide suggestions for Directorate or Group practices and policies.
• Experience and good judgment to take initiative in facilitating programs, policies and procedures.
• Able to act as a liaison for his or her manager in the coordination of business activities.
• Able to deal professionally with sensitive and confidential matters and materials.

Qualifications: BS in Management with 6 years of Experience

• Able to manage day-to-day administrative processes associated with office and team coordination with little to no supervisory input.
• Able to recommend process improvements and innovations for the Directorate or Group.
• Experience base should clearly demonstrate highly developed skills in the areas of office management, advanced technical skills, organization, attention to detail, work prioritization, judgment, discretion, conflict resolution, hosting executive-level visitors, and taking independent action and follow-through.
• Ability to perform tasks independently within the framework of established PNNL policies and procedures and within designated deadline requirements.
• Proficient use of MS Office Suite, including Outlook, PowerPoint, Word, and Excel.
• Strong ability to prepare, proofread and edit written correspondence and documents.
• Able to process a high volume of standard forms, including awards, purchase requisitions, expense reimbursement, and personnel requisitions.
• Proficient in coordinating complex travel for employees and visitors.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience in account management in the contingent workforce industry.
• Ability to demonstrate an understanding of information technology concepts and tools.
• Strong understanding of emerging IT concepts and tools.
• Must be able to converse with IT professionals (at all levels) regarding IT skill requirements.
• Advanced knowledge of the software development lifecycle.
• Ability to screen IT candidate resumes for technical and functional skills.
• Strong understanding of both the consulting industry and the contract resource procurement process (i.e., knowledge of contracts and contractual language, knowledge of US human resource laws, policies and practices, general knowledge of visa processing).
• Strong prioritization skills, including the ability to balance multiple, high-priority tasks and re-prioritize during the course of a workday.
• Strong organizational skills and careful attention to detail.
• Ability to work successfully in a team environment and make a significant contribution toward achieving team goals and objectives.
• Excellent written and verbal communication skills.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Qualifications: BA in Office Administration with 6 years of Experience

• Proficient in identifying opportunities for process improvement and creating innovative solutions to challenging strategic and operational issues.
• Able to work with a high-performance, results-oriented, best practices-focused team.
• Ability to consult, improve business processes, and create reports using business intelligence/analytic tools, e.g., SQL, Cognos, Tableau, Toad, etc.
• Must have attributes and skills, including integrity.
• Excellent oral and written communication skills and imaginative problem-solving abilities.
• Ability and willingness to be solution-oriented.
• Strong focus on the end-user experience and value a non-hierarchical, team-based approach to serving faculty, researchers and administrators.
• Able to research and sponsor programs in a similarly complex environment.
• Hands-on expertise in a wide range of research, administrative and systems support functions.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Ability to communicate clearly and professionally with customers over the phone.
• Excellent logic, reasoning and decision-making skills.
• Outstanding customer service and teamwork skills.
• Ability to quickly learn and adapt to changing technology and priorities.
• Ability to work under pressure, in a team environment.
• Strong attention to detail and ability to focus.
• Customer service experience in a technical environment.
• Strong IT skills, including Microsoft Office.
• Experience in delivering administrative support.

Qualifications: BS in Operations Management with 2 years of Experience

• Self-starter with the ability to work individually and as part of a team.
• Ability to maintain accurate records using computer-based systems.
• Good understanding of and/or previous experience in financial administration.
• Experience in the use of MS Office applications, particularly Microsoft Excel.
• Experience of working with financial applications, in particular SAP.
• Experience with financial accounting processes.
• Experience in contract administration.
• Good oral and written communication.
• Good analytical skills.

Qualifications: BA in Administrative Studies with 3 years of Experience