• Provide an office service to tenants including photocopying, laminating and meeting room facilities.
• Manage a meeting room booking system for the on-site management team, tenants and third parties
• Collate and prepare the various reports as directed by the Centre Manager
• Administer the Centre's website in conjunction with the Marketing Agency.
• Comply with all Health & Safety and statutory requirements.
• Maintain and update reservation and POS platforms 
• Maintain an ongoing relationship with concierges and neighboring hotels
• Take responsibility for the day to day running of the service charge.
• Provide administrative support to the center management team.
• Manage the meeting room and oversee the IT maintenance.
• Prepare the center newsletter and arrange circulation.

Skills: Facility Management, Meeting Room Scheduling, Report Preparation, Website Administration, Compliance Management, Relationship Management, Financial Oversight, Newsletter Production.

• Maintain the service charges on a day to day basis and provide the management team with a monthly overview.
• Take the lead in the reconciliation and end of year processes for the service charges.
• Take the lead in collating the new year service charges and preparing the relevant documents.
• Provide administrative support to the center management team in respect of starters and leavers, holiday and absence records.
• Answering the telephone professionally and dealing with all queries and complaints.
• Arrange meetings for and on behalf of the Centre Manager and keep all relevant diaries updated.
• Provide a customer-facing approach to all enquiries at the center management office often as the first point of contact for visitors.
• Take notes and produce minutes of meetings and archiving of center records.
• Maintain office systems including general filing, electronic filing, data storage, and post.
• Monitor and order office supplies to sufficient levels to maintain a full office function.

Skills: Financial Reconciliation, Document Preparation, Administrative Support, Professional Communication, Meeting Coordination, Customer Service, Records Management, Inventory Management.

• Meets operational standards by contributing to and implementing strategic plans
• Meets financial standards by providing annual budget information
• Organize office operations and procedures to optimize operational efficiency
• Assesses customer satisfaction with services and resolves complaints
• Improves quality results by studying, evaluating, and re-designing processes
• Recommends programs, services, and maintenance requirements
• Manage center operations and handle general administration work
• Perform high-quality customer services and handle customers’ inquiries complaints
• Promote company’s services products to prospective customers
• Provide support for Center Manager teachers
• Manage the operations of the Center, including budget, fiscal reporting, and payments the Center office and files, mailing lists, and other records. 

Skills: Strategic Planning, Financial Reporting, Operational Efficiency, Customer Service Excellence, Process Improvement, Program Development, Administrative Management, Marketing and Promotion.

• Provide an overview to the General Manager on a weekly/monthly/quarterly basis regarding ongoing operational and ticket revenue performance and variances to the budget.
• Recruits, trains, supervises and motivates tour guides with, the guidance of the General Manager, to ensure that everyone 
• Oversees smooth operation and coordination of daily scheduled events, group tours and transient visitors
• Ensuring consistency and quality of experience at every customer touchpoint.
• Responsible for ongoing quality assessment and improvement in all customer-facing areas
• Work with Manager to review service standards and maintain facilities.
• Prepare and distribute schedules for all tour guides
• Work with the management team to develop, implement, and maintain robust Standard Operating for visitor center.
• Develops and updates tour path and program to ensure tour message is consistent with the brand
• Run changes by the General Manager and Brand Team for final approval.

Skills: Operational Reporting, Recruitment and Training, Event Coordination, Quality Control, Facilities Management, Scheduling, Standard Operating Procedures Development, Brand Consistency Management.

• Center emails with external and internal colleagues
• Write meeting minutes and actions items and follow up accordingly
• Assist in the development of the Center’s website, social media and media outreach and its ongoing management, as well as the development of the Center’s network
• Assist as required with complex project management and develop and implement new processes and procedures
• Procure supplies, manage room reservations and welcome Center guests
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
• Induction, training, performance management and Performance Development Review (PDR), the allocation and prioritisation of duties
• Support on transactional people services processes including recruitment, induction, monitoring and recording the completion of PDRs
• Recording of leave and renewal/termination of contracts of employment
• Collaborate with the Director to plan, develop, promote and execute Center programs and events

Skills: Effective Communication, Minute Taking and Follow-Up, Website and Social Media Management, Project Management, Supply Procurement and Logistics, Performance and Training Management, Human Resources Administration, Event Planning and Promotion.

• Experience in a Primary Care setting
• Experience in a management capacity and leadership experience
• Healthcare industry experience within managed care and/or medical group operations environment
• Excellent interpersonal verbal and written communication skills
• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous, and effective manner with excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to multi-task, possess proven organizational and time management skills
• Possess high job accuracy, efficiency, and dependability
• Strong organizational skills and must have a high level of flexibility
• Demonstrated ability to complete workload within the designated time and high level of accuracy with supervision.

Qualifications: BA in Business Administration with 3 years of Experience.

• Comprehensive knowledge of surgery center business operations
• Working knowledge of standard accounting principles, financial statement review, and budget development
• Strong organizational and interpersonal skills
• Must be able to work well with others. 
• Strong verbal and written communication skills 
• Proficient in Microsoft Office (Word Excel)
• Service-oriented and strong leadership skills 
• Experience in an ASC and healthcare management experience 
• Experience in ambulatory Surgery Center and GI endoscopy 
• Able to handle multiple tasks effectively and efficiently while maintaining a professional, courteous manner. 

Qualifications: BA in Human Resources Management with 4 years of Experience.

• Working experience in sales and customer service/education 
• Must be detail oriented and organized. 
• Fluent in English and Cantonese is a must
• Experience in working with Excel, Word, and PowerPoint
• High integrity, including maintenance of confidential information. 
• Ability to work independently and make decisions at a moment’s notice.
• Experience in managing a large staff
• Highly organized is capable of meeting multiple deadlines and juggling multiple projects.
• Strong written and oral communications skills
• Must be able to exercise good judgment and to positively influence and lead others, including handling confrontations with poise and effectiveness. 

Qualifications: BA in Communication with 2 years of Experience.

• Experience in medical office or administrative 
• Prior supervisory experience and good attention to detail
• Experience in MS Office program 
• Detail-minded and multi-tasking skills
• Knowledge of computer hardware and software
• Strong customer service skills and experience
• Excellent English language verbal and written communication skills
• Knowledge of the Ministry of Education ECE regulations is preferable
• Good general knowledge of accounts processes and customer account query resolution
• Demonstrated ability for self-direction and initiative

Qualifications: BA in Business Administration with 3 years of Experience.

• Experience implementing omnichannel strategies for outbound contact to include IVR, SMS, Email and Chatbot.
• Experience in Contact Center Studio, Salesforce, MAXagent script development, deployment, and troubleshooting.
• Experience in a contact center environment
• Experience in mortgage collections and customer service 
• Previous experience in a dialer administration/ analyst/ development role
• Experience with Microsoft SQL Server and the ability to write basic SQL statements
• Demonstrated knowledge and understanding of call center KPI metrics
• Knowledge and understanding of call center compliance and controls around FDCPA, TCPA, state and federal regulatory guidelines
• Excellent time management and organizational skills
• Strong problem solving and analytical skills with attention to detail
• Proficiency with Microsoft Office software, specifically Excel
• A solid work ethic, high integrity, a positive attitude, and strong attention to detail
• Experience with Ring Central Contact Center platform and some working knowledge of cloud-based platforms

Qualifications: BA in Health Administration with 5 years of Experience.