Job Summary: 

• Maintain user roles and system access
• Test and deploy IVR changes and enhancements
• Assist with escalation of support tickets and agent troubleshooting
• Maintain jobs and integrations between services
• Keep and maintain a systems changelog
• Perform basic administrative functions and manage Salesforce data feeds and integration
• Enhance user experience in Salesforce with the CTI adapter
• Provides analytical support for special projects
• Drive growth, manage, and maintain key initiatives
• Develop new, and improve existing reporting dashboards, and prepare reporting and presentations for executive-level updates

Skills on Resume:

• System Access Management (Hard Skills)
• IVR Deployment (Hard Skills)
• Integration Maintenance (Hard Skills)
• Salesforce Administration (Hard Skills)
• Troubleshooting Support (Soft Skills)
• User Experience Enhancement (Soft Skills)
• Analytical Support (Soft Skills)
• Dashboard Development (Soft Skills)

• Provide high level administrative support to the Director, Senior Management Team and NICA team members 
• Lead, develop, implement and refine new administrative systems and processes. 
• Proactively review and update existing processes, and lead the introduction and adoption of new administrative ways of working across the team
• Manage and manipulate complex data, presenting information in a clear manner. 
• Collate and present data for Senior Management for decision making, and for internal and external stakeholders and reporting bodies. 
• Highlight and prioritize issues for resolution
• Support project delivery activities within NICA including compilation of draft reports and presentations for customers
• Act as first point of contact for internal and external partners
• Responding and resolving enquiries and problems
• Judging when to pass complex queries on to or involve others

• Administrative System Development (Hard Skills)
• Data Management (Hard Skills)
• Process Optimization (Hard Skills)
• Report Compilation (Hard Skills)
• Strategic Communication (Soft Skills)
• Issue Prioritization (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Providing an effective service and clear advice to colleagues and customers
• Maintain the diaries of the NICA Director and Senior Management Team using judgement
• Screen requests, prioritise appointments and taking autonomous decisions on re-arranging appointments and sending apologies  
• Be responsible for coordinating and supporting designated meetings and committees, including the International Advisory Group, to which provide a Secretarial role. 
• Drafting agendas, preparing and circulating minutes and pro-actively managing actions
• Represent the National Innovation Centre and its Directors in communications internally and externally 
• Provide and obtain information from stakeholders, and researching information from other sources 
• Ensure that the Director and Senior Management Team are always up to date with current issues.
• Lead on the planning and delivery of large meetings and events 
• Working closely with colleagues, external partners and contracted third parties to deliver events on time and to budget. 

Skills on Resume:

• Diary Management (Hard Skills)
• Meeting Coordination (Hard Skills)
• Agenda Drafting (Hard Skills)
• Event Planning (Hard Skills)
• Advisory Communication (Soft Skills)
• Stakeholder Interaction (Soft Skills)
• Information Research (Soft Skills)
• Decision Making (Soft Skills)

Job Summary: 

• Project manage the events from concept to delivery and communicate effectively with stakeholders to keep everyone informed of progress and next steps
• Manage correspondence to and from the Directors, drafting materials on behalf, sending responses, resolving issues/queries independently, and providing advice on routine matters. 
• Recommend alternative sources/courses of action if unable to assist
• Provide administrative support for the team, including arranging travel the and overseas
• Maintenance of office equipment and ordering of supplies to aid the smooth running of the Centre
• Provide purchasing, procurement and contract support, managing the teams tender processes
• Liaising with University Procurement colleagues for complex or high-value services
• Assist the Implementation Manager on building-related issues, liaising with Estates colleagues and the third party building management company.
•  In collaboration with the building management company, provide support for commercial partners that move into the, ensuring that are welcomed into the innovation eco-system
• To lead, manage and develop a team of administrative staff ensuring the Centre runs as effectively and efficiently as possible. 

Skills on Resume:

• Event Project Management (Hard Skills)
• Correspondence Management (Hard Skills)
• Travel Arrangement (Hard Skills)
• Procurement and Contract Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Team Leadership (Soft Skills)
• Operational Efficiency (Soft Skills)

• Support the Center’s leadership (Center Directors, Co-PIs, and Assistant/Associate Director) with duties 
• Support a broad range of key activities for the center's operation such as hiring, organizing events, etc
• Manage the daily operations of the center, including budgeting and reporting
• Manage the Center's administrative tasks
• Provide high level administrative support to the Center Director, Co-PIs and Assistant Director in the areas of short and long range planning
• Implementing and managing day to day procedures
• Coordinating, planning and overseeing Center operations including: scheduling, general activities
• Maintain and manage Center financial activities and updates on finance policy
• Preparation of expense reimbursements, payments to vendors and individuals, ePro data entry and PO follow up and budget tracking
• Maintain and manage Center internal and external communications and announcements

• Event Coordination (Hard Skills)
• Budget Management (Hard Skills)
• Administrative Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Strategic Support (Soft Skills)
• Operational Coordination (Soft Skills)
• Communication Management (Soft Skills)
• Procedural Implementation (Soft Skills)

Job Summary: 

• Assist the center director and members in day-to-day administrative needs
• Work with the center Director to develop the business plan and ensure pursuing its goals in line with the overall objective and strategy
• Take care of the marketing and communication needs of the WRC such as managing the center website and writing regular newsletters, brochures, or flyers
• Ensure the WRC website is up-to-date and accurate
• Liaise with the media unit at the University to promote the WRC activities
• Gather information for and prepare PowerPoint presentations and business proposals.
• Assist the center director in following up the execution of research projects and draft research proposals
• Support the development of new and existing partnerships and key external stakeholders to support the strategic objectives of the WRC
• Track ongoing projects and coordinate, design and assist the Director to prepare professional project reports to funding bodies and the Center’s annual reports for the University
• Ensure that the activities of the Center comply with relevant legislation, statutes, regulations and policy and where applicable with requirements of contracts, funding bodies and/or trust funds

Skills on Resume:

• Project Management (Hard Skills)
• Digital Marketing (Hard Skills)
• Business Proposal Writing (Hard Skills)
• Legislative Compliance (Hard Skills)
• Strategic Planning (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Communication (Soft Skills)
• Detail-Oriented (Soft Skills)

Job Summary: 

• Maintaining facilities to provide a positive environment.
• Ensuring team members comply with established procedures.
• Ensuring each team member receives the training and resources to be successful in their role.
• Ensuring that every team member knows role and responsibilities and is accountable to themselves and others for performance
• Oversee the annual operating budget of the center, including budget forecast and annual planning report
• Provide support to the Director on matters relating to contracts, grants, consultancies, and intellectual property management system
• Work with the Director on the annual report and supervise the student fellows.
• Plan and execute the annual meetings of the Center’s Advisory Council. 
• Develop and update communication materials associated with Center initiatives, including the Center website, newsletters, and social media
• Maintain communications with internal and external stakeholders, including students, faculty, staff and other centers 

Skills on Resume:

• Facility Maintenance (Hard Skills)
• Compliance Enforcement (Hard Skills)
• Training Program Development (Hard Skills)
• Performance Accountability (Soft Skills)
• Budget Forecasting (Hard Skills)
• Contract Management (Hard Skills)
• Communication Strategy Development (Hard Skills)
• Stakeholder Engagement (Soft Skills)