Job Summary:

• Manages Contact Center projects by building and maintaining project plans by identifying issues and opportunities, forming hypotheses
• Designing and conducting analysis, synthesizing conclusions, and co-creating concrete plans to help implement change.
• Represents the user's and users’ needs throughout the lifecycle of project implementation while considering current as well as future Function and Enterprise needs, where known, in all project engagements.
• Coordinates stakeholders to ensure the realization of initiatives by working closely with IT to ensure timely implementation and roll-out of systems development projects
• Design and manage appropriate UAT (User Acceptance Testing) and ensure that all appropriate IT project activities are defined and appropriately assigned for accountability.
• Leads projects and/or oversees business processes in specific business area
• Applies deep expertise to solve complex problems, sharing ideas and recommendations supported by data
• Collaborates with others internally, externally and cross-functionally to solve business problems
• Determines and uses appropriate methodologies and processes for completing work
• Develops work plans to meet business priorities and deadlines.
• Identifies and capitalizes on opportunities to improve work plans, processes, and tools
• Coordinates and delegates resources to accomplish project goals.

Skills on Resume: 

• Project Management Expertise (Hard Skills)
• Analytical Problem Solving (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• User-Centric Design and Testing (Hard Skills)
• Leadership in Business Process Oversight (Soft Skills)
• Collaborative Teamwork (Soft Skills)
• Methodological Rigor (Hard Skills)
• Resource Management and Optimization (Soft Skills)

Job Summary:

• Drives the development and execution of the project plan by working with the project team to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives.
• Ensures adherence to AHEAD’s standards, processes and policies for all projects.
• Manages all aspects of the project execution including scope, requirements gathering, project planning, risks, change control and status reporting.
• Manages the identification, resolution and escalation of project issues and risks.
• Provides weekly project status updates via the AHEAD PSA tool
• Schedule activities with resource assignment and estimated completion dates
• Percent complete, based on resource effort, estimated vs expended
• Weekly Revenue forecasting based on project revenue and hours.
• Plans and executes project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.
• Engages customer stakeholders to ensure that expectations are managed and that the desired outcome project continues to be aligned with business needs and strategies as evolve.
• Participates in meetings to understand customer requirements, Due Diligence and Proposal presentation sessions. 
• Identifies items that are out of scope and utilizing the project change request process drafting change orders with associated costs to accommodate the requested changes or additions.

Skills on Resume: 

• Project Planning and Scheduling (Hard Skills)
• Adherence to Standards and Processes (Hard Skills)
• Project Execution Management (Hard Skills)
• Risk Management (Hard Skills)
• Status Reporting and Communication (Hard Skills)
• Resource Management (Hard Skills)
• Financial Forecasting (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Follows the Enterprise IT Project Management Methodology and where appropriate other Project Management best practices required by the I&O domain
• Determines the project approach, staffing, responsibilities, and schedule
• Provides WBS schedule in MPP format
• Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established estimating models, best practices, and experience
• Defines team member roles, expectations, action items and ensure timely feedback with regular team meetings led by the Project Manager
• Ensures that project resources receive any necessary direction and are used effectively
• Measures and monitors progress at clearly defined points in the project lifecycle to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
• Balances scope, schedule, budget, quality, resource utilization and risks and makes adjustments as necessary
• Ensures that all applicable project deliverables are created, maintained and retained in accordance with the IT Project Management methodology being followed
• Develops, implements, and maintains the Project Plan
• Ensures that all requirements, schedule information, and changes to commitment are communicated to all affected team members and to higher levels of management
• Manages relationships and coordinates work between different teams at different locations, Manages relationships with all suppliers and subcontractors, Monitors supplier progress and adherence to applicable contracts
• Ensures that the project team follows all quality assurance processes, including periodic reviews and testing

Skills on Resume: 

• Project Management Methodology Adherence (Hard Skills)
• Project Planning and Staffing (Hard Skills)
• Work Breakdown Structure (WBS) (Hard Skills)
• Estimation Skills (Hard Skills)
• Team Management and Communication (Soft Skills)
• Resource Utilization and Direction (Hard Skills)
• Progress Monitoring and Adjustment (Hard Skills)
• Quality Assurance and Deliverables Management (Hard Skills)

Job Summary:

• Provide support to the Project Director in Client interface, and to manage multi-disciplinary project teams in delivering large-sized projects, and professional assignments, in either new build or live operating business environments.
• Contributing service expertise to the delivery of solutions led by the Service Leaders.
• Advising, guiding and directing other team members on the way projects will be run.
• Work collaboratively with the team to manage related issues on multi-disciplinary projects and liaise with stakeholders on requirements.
• Lead, coach and act as mentor/coach to the team members, providing training and procedures on specific tasks required to perform the job effectively.
• Working with team members to ‘plan, do review’ project activity associated with the supply chain in regards to safety, program, quality, contractors’ performance and recommending and implementing corrective action.
• Deliver the agreed scope of works (inclusive of contract administration
• Work with client stakeholders and the operational team to deliver project solutions that support the operational model.
• Deliver projects with the framework of risk, sustainability and environmental considerations agreed at the business case/client brief stage, while maintaining focus on time, cost and quality.
• On Programmes of Work engage the Programme Office to embed common service solutions into project delivery.
• Works to identify, track and resolve issues and problems that occur during the project lifecycle
• Escalates these issues and problems to various levels of management under the guidance of the Portfolio Execution Manager

Skills on Resume: 

• Project Management (Hard Skills)
• Leadership and Team Management (Hard Skills)
• Client Relationship Management (Soft Skills)
• Problem-solving and Decision-Making (Hard Skills)
• Collaboration and Communication (Soft Skills)
• Risk Management (Hard Skills)
• Process Improvement (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Develop plans and budgets for facility growth projects to include property, site layout, electrical, mechanical, fire suppression, security and building controls.
• Responsible for researching current and new data center technologies in order to reduce operating costs.
• Update and maintain all facilities-owned site drawings.
• Provide guided tours of data centers and colocations, with the ability to address questions from potential customers.
• Coordinate with internal teams to facilitate facility planning, budgeting, and scheduling.
• Conduct RFI and RFP studies for prospective vendors.
• Monitor, document and report on all phases of planning and construction.
• Manage all parties involved in growth projects.
• Suggest, document, and implement departmental policies to gain efficiencies.
• Work with other departments to help facilitate and streamline inter-departmental procedures.
• Back up for other facilities department personnel.
• Reviews and manages all changes to the requirements, scope, costs and schedule through the defined project change process
• Represents the projects at Project review meetings
• Obtains buy-in from Senior Management for all changes to key project plans, commitments, and changes including requirements, deployment plans, budgets, schedule, and scope changes
• Ensures that the outcome of the project meets the sponsor's expectations with respect to scope, cost, schedule, performance and quality and/or other success criteria

Skills on Resume: 

• Project Management (Hard Skills)
• Facilities Planning and Budgeting (Hard Skills)
• Technical Knowledge of Data Center Technologies (Hard Skills)
• Documentation and Drawing Management (Hard Skills)
• Vendor Management and Procurement (Hard Skills)
• Communication and Presentation (Soft Skills)
• Change Management and Reporting (Hard Skills)
• Policy Development and Implementation (Hard Skills)