Job Summary:

• Alert Franchisees to any pending issues, problems or hindrances to meeting sales and fiscal goals on a regular basis
• Validating monthly member billings and maintain the client records to ensure all charges are included and correct.
• Post checks and ACH to member accounts to ensure accurate A/R records
• Book conference rooms for members and guests and ensure they are prepared for arrival. 
• Assist quests or members with any special requests for their meetings
• Sort and distribute mail each day
• Check HubSpot regularly throughout the day for incoming leads and respond within the hour
• Review email for any contact from leads or prospects
• Prepare materials for tours or walk-ins to keep on hand
• Prepare welcome packets for new members

Skills on Resume: 

• Communication Skills (Soft Skills)
• Attention to Detail (Hard Skills)
• Organizational Skills (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Mail Handling (Hard Skills)
• CRM Management (Hard Skills)
• Email Management (Hard Skills)
• Preparedness and Proactivity (Soft Skills)

Job Summary:

• Recruits, interviews, evaluates and selects new call center employees
• Manages departmental staffing including scheduling, discipline, promotions, and performance development activities
• Analyzes call demand patterns, absenteeism, staff productivity, and similar factors to develop employee shift schedules to ensure appropriate staffing and coverage in the call center
• Monitors departmental achievement regarding contractual performance standards (avg. hold times, call processing time, on-time performance, etc.) 
• Works with the Supervisors and Leads to organize and lead efficiency improvement efforts.
• Plans and organizes all training programs related to the call center
• Works with departmental Supervisors, Leads, and Training instructors
• Develop and improve presentations, training modules, procedural documentation, etc. in order to ensure consistent training for all staff members
• Administers effective refresher training sessions to improve or reinforce skills and practices
• Develops or reviews departmental Policy & Procedure Manuals, forms, techniques, technology
• Ensure consistent performance and improve operations.

Skills on Resume: 

• Recruitment and Selection (Hard Skills)
• Staffing Management (Hard Skills)
• Scheduling and Resource Planning (Hard Skills)
• Performance Monitoring and Management (Hard Skills)
• Efficiency Improvement (Hard Skills)
• Training and Development (Hard Skills)
• Documentation and Policy Development (Hard Skills)
• Communication and Collaboration (Soft Skills)

Job Summary:

• Ensures accurate and consistent data collection
• Reporting (monthly statistics, deliverables, Call Center Reports, etc.) to meet company and client agency reporting requirements.
• Works closely with the General Manager, management team, and employee groups/committees
• Develop & administer consistent HR, employee development, reporting, and similar "general management" processes throughout the location.
• Monitors passenger trip requests booked through the automated Trapeze software system to achieve system goals.
• Work with Payroll Supervisor to review biweekly payroll and to handle open enrollment and ongoing benefits for Call Center employees.
• Serves as the direct liaison for the call center staff union.
• Remains "on call" for issues/concerns during all hours of the call center operations.
• Maintains a professional demeanor and appearance.
• Leads in unusual or emergency situations such as service disruptions, adverse weather, special events, and similar situations in coordination with Access staff, user agencies, and the MV management team.

Skills on Resume: 

• Data Management and Reporting (Hard Skills)
• Team Collaboration and Leadership (Soft Skills)
• Process Development and Administration (Hard Skills)
• Software Monitoring (Hard Skills)
• Payroll and Benefits Administration (Hard Skills)
• Union Liaison (Soft Skills)
• On-call Responsiveness (Soft Skills)
• Crisis Management (Soft Skills)

Job Summary:

• Define, implement & develop, based on the company’s strategy, the policy & modalities of direct interaction with clients on all business lines
• Identify relevant services for customers, set performance indicators
• Implements new techniques and options for resolving customer requests
• Implement automation & modern technical solutions to increase customer satisfaction
• Identify alternatives for low-value-added services and collaborate with Product, Digital and Back Office process Managers to optimize them
• Lead & develop the customer service team by increasing the necessary skills for interacting with customers and solving different types of requests.
• Ensure the provision of quality support to customers on all lines of business, in terms of products, processes and company.
• Collect and transmit information received from customers (suggestions, dissatisfaction) for the development, modification
• Improvement of the company's processes and products.
• Coordinate and monitor the operational execution of retention campaigns 

Skills on Resume: 

• Strategic Vision and Policy Development (Hard Skills)
• Service Identification and Performance Management (Hard Skills)
• Innovation and Automation (Hard Skills)
• Process Optimization (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Quality Support Assurance (Hard Skills)
• Feedback Collection and Utilization (Hard Skills)
• Campaign Coordination and Monitoring (Hard Skills)

Job Summary:

• Ensure that the reports are released within the defined TAT in coordination with all the technical sections.
• Responsible for the maintenance of Legal and Statutory requirements
• Provide an update on the pending, sample status to HOD end of the day. 
• Prepare Daily TAT report of respective center.
• Ensure timely lab reports dispatched in time.
• Schedule test parameters, duty roster and leave sanctions of the technicians in all the sections in coordination with HOD and consultants.
• Prepare monthly duty rosters of Technical and admin staff.
• Ensure inventory management of reagents/consumables and chemicals and address related problems of supply chain in respective sections.Random verification of stock in respective Departments.
• Equipment management including commissioning, installation, and initial validation.Maintain instrument AMC,CMC and forward to Purchase head for approval.
• Manages employee performance by consistently providing constructive feedback, taking a collaborative approach to employee development, and administering necessary training including evaluations and performance improvement plans. 
• Holds team accountable to Company’s personal conduct and performance standards.
• Ensures that employee performance is documented in Elements as part of ongoing management duties
• Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.

Skills on Resume: 

• Report Coordination (Hard Skills)
• Legal and Statutory Compliance (Hard Skills)
• Status Updates (Hard Skills)
• TAT Reporting (Hard Skills)
• Timely Dispatch (Hard Skills)
• Schedule Management (Hard Skills)
• Roster Preparation (Hard Skills)
• Inventory and Supply Chain Management (Hard Skills)

Job Summary:

• Coordinate authorized service providers/manufacturers and sections for preventive maintenance and breakdown maintenance.
• Help resolve complaints related to laboratory and Radiology operations in coordination with respective HODs
• Coordinate with audit and finance departments to clear the payments related to reagent invoices providing associate documents.
• Involve in distilled water plant issues related to conductivity and low out put.
• Coordinate with marketing team to resolve the doctors queries and take the inputs of marketing team,
• Take the interviews of technicians and supporting staff
• Attend phone calls from call center and all the branch phone calls to address the lab related issues and handle the calls with respect, try to resolve the issue smoothly and timely.
• Verify the sample logistics in coordination logistics Manager related to sample batch pick ups, delay in pick-ups, sample tracking and B2B,B2C sample reports dispatching.
• Attend monthly training programs and any other external training programs organized by the Head office.
• Maintenance of petty cash and daily cash transactions and deposit activities. 
• Gives employees recognition for contributions on a regular basis
• Reviews performance trends in Elements and takes any needed corrective action timely.
• Responsible for upholding Company policies including Non-Discrimination, time-tracking, meal and rest periods, attendance, and safety.
• Keeps team members informed of changes or updates to Company policies or procedures, and trains accordingly.

Skills on Resume: 

• Service Coordination and Maintenance Management (Hard Skills)
• Operational Problem Solving (Hard Skills)
• Financial Coordination (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Recruitment and Team Building (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Logistics and Sample Management (Hard Skills)
• Financial Management and Policy Enforcement (Hard Skills)

Job Summary:

• Manage all customer support activities
• Responsible for the resolution of complex customer issues
• Coordinate customer resolution, system development, product enhancement, and client engagements with other areas as appropriate
• Review and evaluate support methods and procedures
• Implement changes to increase staff efficiency and/or customer satisfaction
• Develop, monitor, and manage departmental service-level goals
• Prepare reports and analyze call center data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction
• Monitor key performance indicators for the business line and implement tangible plans to improve results
• Promote strong customer alliances and weigh customer needs against corporate strategies
• Contribute to corporate Change Management System
• Cultivate an efficient, high-caliber customer service team
• Provide leadership and guidance
• Evaluate employee performance
• Participate in divisional management activities
• Promote a positive customer service experience for all COCC clients with a consultative approach
• Participate in conversion and upgrade activities as necessary by providing assistance throughout the transition and supervising customer interactions.

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Complex Problem Resolution (Hard Skills)
• Strategic Process Improvement (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Service-Level Management (Hard Skills)
• Change Management (Soft Skills)
• Project Management and Support (Hard Skills)

Job Summary:

• Provide day-to-day leadership for the center team, focused on maintaining steady workflow and productivity and executing operational excellence.
• Effectively lead and communicate with team to ensure that are knowledgeable of goals, expectations, priorities and center key performance indicators.
• Promote patient-focused management including consultations and education of patients about vision correction solutions.
• Ensure that patient experience creates a standard of care that builds upon excellent clinical outcomes and improves patient satisfaction.
• Ensure business decisions are financially responsible while overseeing budgetary controls and P&L.
• Oversee cash management, inventory, and loss prevention processes and procedures and ensure compliance measures are taken.
• Manage and ensure timely reporting of all center key performance metrics
• Conduct talent assessments and develop effective job coaching plans by assessing strengths and weaknesses of team.
• Successfully partner with support center functions and act as liaison between Clinical staff.
• Ensure new hire onboarding and training is effective in delivering the best in class experience.
• Foster a strong culture of engagement through effective employee management.
• Identify current and future staffing needs to develop strategies to build strong talent resources.
• Monitor the progress of post-op procedures

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Communication (Soft Skills)
• Patient Care and Customer Focus (Hard Skills)
• Financial Management (Hard Skills)
• Operational Oversight (Hard Skills)
• Performance Metrics and Reporting (Hard Skills)
• Employee Development and Coaching (Soft Skills)
• Collaboration and Liaison (Soft Skills)

Job Summary:

• Works collaboratively with Administrative Directors, Medical Leadership and Practice Management teams on development, assessment and maintenance of the call center, scheduling, and referral management systems. 
• Provides feedback regarding improvements and changes for standard effective systems and services.
• Manages Patient Service Representatives, Care Coordinators, and Insurance Referral Staff. 
• Assesses staffing needs and ensures that staff are providing the highest quality of customer service while effectively and efficiently meeting work standards. 
• Reviews patient recorded calls for quality assurance and training purposes. 
• Develops detailed training manuals to onboard new staff.
• Works collaboratively with Administrative Directors, Medical Leadership, Practice Management teams and the Ambulatory Systems team to develop schedule templates to maximize provider capacity and enables schedulers to successfully find optimal appointments for patients.
• Develops written, standardized protocols for intake and triage of patient care that maximizes administrative staff performance and minimizes the need for clinical review/ triage. 
• Understands typical demand and optimal panel size to assess adjustment needs.
• Collects, analyzes, and reports appointment access data. 
• Manages provider capacity, vacation and leave to ensure capacity is maximized. 
• Develops metrics for proactive management of provider availability. 
• Prepares special non-recurring reports by combining confidential data from several sources to better understand variance in metrics.
• Hiring, termination, corrective action and performance reviews.
• Planning, monitoring and managing department budget.

Skills on Resume: 

• Leadership and Team Management (Hard Skills)
• Process Improvement (Hard Skills)
• Quality Assurance and Training (Hard Skills)
• Collaboration and Stakeholder Engagement (Soft Skills)
• Protocol Development and Optimization (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Financial Management (Hard Skills)
• HR Management (Hard Skills)

Job Summary:

• Drive the key metrics of CSAT (Customer Satisfaction), DSAT (Customer Dissatisfaction), AHT (Average Handle Time) and Quality
• Provide strategic direction across contact centers and partner with and gain consensus from relevant stakeholders on key success factors and metrics
• Communicate a vision focused on quality, delivery, sustainability, and customer satisfaction
• Develop and monitor work activities, manage forecasts and budgets and ensure accuracy of work
• Drive awareness of customer experience as it relates to best practices and client satisfaction
• Monitor results for customer, agent and financial improvements
• Identify process change needs as business needs change to ensure sustainable results
• Deliver client feedback to ensure end to end awareness among cross-functional teams
• Collaborate with internal and external partners to identify resolution opportunities
• Responsible for the supervision, guidance, and mentoring of Global Command Center Agents and Supervisor
• Oversee day-to-day operations of the team, analyzing workflow, establishing priorities, developing standards

Skills on Resume: 

• Performance Metrics Management (Hard Skills)
• Strategic Leadership (Soft Skills)
• Operational Oversight (Hard Skills)
• Forecasting and Budget Management (Hard Skills)
• Customer Experience Advocacy (Soft Skills)
• Continuous Improvement (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Team Supervision and Development (Soft Skills)

Job Summary:

• Ensure all shifts are appropriately staffed 24 hours per day, 7 days a week, and all authorized positions are filled as soon as possible
• Provide guidance to the team in handling difficult or complex problems and in resolving escalated complaints or disputes
• Partners with management in supervising team activities to ensure alignment of departmental goals and service levels
• Assists in developing the growth strategy for the command center including staffing, technology and system needs
• Promote positive morale through team-building efforts
• Proactively identify training needs and coordinates programs to help agents improve job skills
• Review application/service issues, service outages, procedural problems, and operational metrics with management
• Communicate corporate and departmental policies, procedures, and service standards in conjunction with management
• Review, analyze, and develop effective performance metrics for the team
• Maintain knowledge of the operations center’s standard operating procedures, post orders, policies, and protocols
• Conduct daily shift checklists and handover reports
• Collect operational data, analyze and take appropriate corrective actions
• Ensure all forms of communication, such as emails, phone conversations, and client interactions are all conducted in a confidential, courteous, and professional manner and documented appropriately

Skills on Resume: 

• Leadership (Soft Skills)
• Team Management and Alignment (Hard Skills)
• Strategic Planning and Development (Hard Skills)
• Employee Morale and Team Building (Soft Skills)
• Training and Development (Hard Skills)
• Performance Management and Metrics (Hard Skills)
• Operational Knowledge and Compliance (Hard Skills)
• Communication and Documentation (Soft Skills)

Job Summary:

• Lead the Academic Faculty to ensure programs are delivered to the highest standards.
• Develop systems and processes to deliver a consistent and exceptional learning experience for students.
• Work in collaboration with the Learning Design and Marketing teams to facilitate new course rollouts.
• Drive and monitor student and course enrolment to ensure forecasted goals are met.
• Develop Sales Enablement Kits to empower front-line staff to respond effectively to parents seeking course information.
• Work in close collaboration with the Marketing team to identify and develop outreach and go-to-market initiatives.
• Develop reporting frameworks to track performance and ensure timely reporting.
• Create excitement around, its courses, programs, and initiatives.
• Develop structures and systems to ensure smooth day-to-day operation and positive students' and parents' experience.
• Actively manage staff utilization arrangements, class scheduling, reporting, customer service, inventory management, etc.
• Communicate with parents to seek feedback and discuss students’ progress.
• Train and develop Campus staff to uphold customer service levels and upkeep branding and image.
• Support the Central HQ leadership in developing and communicating a consistent vision and focus on Campus.
• Actively build team - hiring, training, and developing team members.

Skills on Resume: 

• Educational Leadership (Hard Skills)
• Process Development (Hard Skills)
• Course Rollout Facilitation (Hard Skills)
• Enrollment Management (Hard Skills)
• Sales Enablement (Hard Skills)
• Marketing Strategy (Hard Skills)
• Reporting and Analytics (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary:

• Greet members and guests, identify customer needs, provide solutions and assist with membership sales and welcome new members
• Retain current members and always being aware of future openings to maintain pipeline of waiting list members.
• Growing the community with strong networking and social programs to engage all members
• Possess a business/sales acumen with ability to learn, embrace, and explain new business solutions
• Resourceful and confident - with the ability to quickly adapt to changing processes and technologies
• Assist Leadership in Sales and Marketing – planning, executing and reporting
• Content development/Posting of social media posts to all social media platforms on a regular basis and monitor the platforms for feedback and success
• Engage with members to develop programs and events that encourage collaboration, networking and a sense of community within the Business Center
• Ensure the Center is always clean, stocked with supplies and show ready’ at all times
• Administrative duties and light maintenance (ie. prepping offices for move-in/out)
• Prepare and attend weekly/monthly team meetings to give updates on all aspects of the Business Center (A/R, Renewals, upcoming events, billing problems, etc.) 
• Help in planning future successful strategies and member enhancements.

Skills on Resume: 

• Customer Service and Relationship Building (Soft Skills)
• Sales and Membership Growth (Hard Skills)
• Adaptability and Resourcefulness (Soft Skills)
• Marketing and Social Media Management (Hard Skills)
• Event and Program Development (Hard Skills)
• Administrative Skills (Hard Skills)
• Team Collaboration and Leadership Support (Soft Skills)
• Organizational and Planning Abilities (Hard Skills)

Job Summary:

• Facilitate morning team meeting assuring decision making based on PACE principles
• Collaborates with IDT and other Department Leaders to establish and maintain consistent care delivery for participants.
• Assures the mission, vision and core values for Senior Care Partners PACE are adhered to, in accordance with organizational strategic plan and assists in guiding long-range objectives.
• Assists with development of budgets and identifies staffing to meet participant needs.
• Participates in all-new participant care plans and other care plans as deemed appropriate to assure a high quality of care.
• Participates in development and revision of policy/procedure/protocols as appropriate.
• Participates in setting and achieving organizational benchmarks and performance goals.
• Leads and promotes a high level of customer service to participants, visitors, and internally between departments and staff members.
• Ensure compliance with all Center for Medicare and Medicaid Services (CMS) and Michigan Department of Health and Human Services (MDHHS) guidelines and regulations.
• Monitors resources closely and implements initiatives to ensure operational efficiency, staff productivity, and cost effectiveness of services.
• Participates in applicable community initiatives and work groups as an expert in PACE.

Skills on Resume: 

• Leadership and Team Facilitation (Soft Skills)
• Interdisciplinary Team Collaboration (Soft Skills)
• Strategic Planning and Vision (Hard Skills)
• Budget Development and Staffing (Hard Skills)
• Care Plan Participation (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Performance Management (Hard Skills)
• Customer Service Excellence (Soft Skills)

Job Summary:

• Promotes/assists in the development of new programming for the benefit of participants and that correlates with the organization’s strategic plan, vision, and values.
• Participates in the participant grievance process.
• Participates in the appeals process.
• Ensures accurate and appropriate documentation in the medical record and participant changes are communicated to the IDT in an efficient manner.
• Works with Quality Improvement to coordinate and implement QA initiatives.
• Responsible for assisting Human Resources (HR) with new hires to include employee selection, pay determination, roles and responsibilities, and FTE management.
• Utilize the Entrepreneurial Operating System business model to drive focus, discipline and accountability for team.
• Prepares periodic reports to review staff performance as related to planning, caseload allocation, and quality of work, procedures, and patient care outcomes.
• Empower employees and teammates by sharing responsibility, setting and communicating attainable expectations, objectives, and goals for others, and supporting a spirit of commitment, ownership and teamwork.
• Conducts performance evaluations and disciplinary action for direct reporting staff.
• Coordinating necessary in-services and educational opportunities for direct reporting staff/departments and newly hired staff.

Skills on Resume: 

• Program Development (Hard Skills)
• Grievance and Appeals Handling (Hard Skills)
• Documentation Management (Hard Skills)
• Quality Improvement Coordination (Hard Skills)
• Human Resources Support (Hard Skills)
• Business Model Implementation (Hard Skills)
• Performance Management (Hard Skills)
• Employee Development (Soft Skills)

Job Summary:

• Provide input in the Implementation of a leasing philosophy, risk management and the management of the tenant mix.
• Reporting regularly to the owner with information about the performance, issues and recommendations on the property Property maintenance
• Manage relationships with service providers, manage the day-to-day issues
• Provide input in preparing short-term and long-term maintenance and improvement strategy.
• Minimize vacancies within the property through the delivery of excellent service to the tenants.
• Exercise innovative ideas in order to fulfill the client’s requirements and maximize owners returns.
• Ensure strong tenant relationships based on service delivery.
• Analyze expenses and prepare maintenance and other budgets for the short, medium and long term.
• Assist with financial reporting and maintain property records.
• Marketing available space, setting rental levels, soliciting prospects, negotiating and executing leases along with leasing officer and legal department.
• Management of leases, prompt rental collection and maintenance of good tenant relationships.
• Management of physical risks that can influence the property and the people using it.
• Inform the owner about the condition of the property, occupancy, rentals, collection problems, operating expenses, and overall performance of the property.

Skills on Resume: 

• Property Management (Hard Skills)
• Financial Management (Hard Skills)
• Lease Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Tenant Relationship Management (Soft Skills)
• Risk Management (Hard Skills)
• Marketing and Leasing (Hard Skills)
• Communication and Reporting (Soft Skills)

Job Summary:

• Ensure services are inclusive, accessible and responsive for diverse clients
• Establish program-specific systems and processes for service delivery and review them regularly
• Build, maintain and evaluate collaborative relationships with external and internal partners
• Manage services in accordance with funding body or contractual requirements and guidelines and service standards
• Implement client complaints process, including oversight of incidents, complaints & feedback, and management of complex or referred issues/incidents
• Ensure staffing and rostering schedules enable effective and efficient service delivery
• Identify and respond to service gaps or trends identified through data and evaluation
• Advocate and dedicate to YMCA’s value and spirit of stewardship to serve the underprivileged and enhance people’s quality of life through youth empowerment and volunteerism
• Manage and maintain smooth day-to-day operations of the centre
• Lead a professional team to manage portfolio of community and family / youth outreach programmes and services
• Collaborate with partners in community, government and corporate sector to raise fund for various needy causes

Skills on Resume: 

• Inclusive Service Management (Soft Skills)
• Systems and Process Development (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Regulatory Compliance and Standards Adherence (Hard Skills)
• Complaints and Incident Management (Hard Skills)
• Staff Management and Scheduling (Hard Skills)
• Data-Driven Service Improvement (Hard Skills)
• Community Advocacy and Fundraising (Soft Skills)

Job Summary:

• Deliver a professional and high-quality service experience in a customer-facing role.
• Adept to and acquire a strong working knowledge of the offered programmes, services and processes.
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction.
• Develop professional rapport with the customers and build positive brand loyalty.
• Organize and conduct sales activities and events for the generation of more leads and student enrolments.
• Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
• Take ownership of growing an assigned centre, while adhering to and manage the approved budget.
• Analyse sales statistics and compile accurate reports to the Divisional Manager.
• Oversee and manage operations of the Centre, including project accounts, agreements, office equipment and supplies, and website.
• Maintain the Centre’s overall budget, and proper financial and administrative records of Centre activities, conferences, projects and initiatives, including grant administration, procurement, project claims, financial records, and annual reports.
• Manage the administrative process of all Centre appointments. 
• Handling appointment advertisements, facilitating candidate selection and facilitating the initial settling-in of new appointees.
• Provide administrative support to organise conferences, workshops, seminars, training programmes, and other activities of the Centre.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Program Knowledge (Hard Skills)
• Needs Identification (Soft Skills)
• Relationship Building (Soft Skills)
• Sales and Lead Generation (Hard Skills)
• Issue Resolution (Soft Skills)
• Budget Management (Hard Skills)
• Reporting and Administration (Hard Skills)

Job Summary:

• Overseeing the presentation, maintenance of the asset, ensuring a high standard of presentation at all times.
• Devise and implement annual business plans and budget pertaining to each asset.
• Monitor and control financial transactions relative to contractual obligations and ensuring proper procedures are followed for authorising payments, debt control and detailed reporting.
• Prepare monthly reports, including operational, financial analysis, reports and any others as requested.
• Implement and maintain orderly and accurate lease administration and financial management procedures.
• Developing and maintaining relationships with all stakeholders including owners, tenants, service providers, local authorities, and operational personnel to ensure service excellence is delivered.
• Support the implementation of the business’ and the division’s strategic plans
• Organise programmes and events for degree programme participants in Fontainebleau including the startup bootcamp, INSEAD Venture Competition, INSEAD Entrepreneurship Forum and Networking Events, and Entrepreneurs in Residence, among others.
• Manage registration, marketing, communications and logistics for these programmes, often working in coordination with colleagues on the Asia Campus and Executive Director.
• Prepare and host visits from INSEAD alumni, advisors and speakers.
• Assist with maintaining website and other marketing materials.
• Build relationships with student leadership team from INSEAD Entrepreneurship Club to coordinate joint events.
• Provide overall support for requests received by INSEAD Centre for Entrepreneurship and collaborate with partner programmes or new initiatives on ad-hoc basis.

Skills on Resume: 

• Presentation Oversight (Hard Skills)
• Business Planning and Budgeting (Hard Skills)
• Financial Management (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Lease Administration (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Strategic Support (Hard Skills)
• Event Management (Hard Skills)

Job Summary:

• Plan, prepare and maintain business plans, monitor the goals defined in the business plan and adjust plans as necessary.
• Delivery - management of the factory for the manufacture of tires. 
• Establish, develop and maintain relationships with associate dealers and potential and new end users.
• Manage labor / employee relations. 
• Respect and apply respective collective agreements or company policies and procedures.
• Define and maintain appropriate levels of staffing necessary for the continued operation of the plant. 
• Provide solutions to day-to-day staffing issues, such as associate presence, personal issues, associate performance, etc.
• Manage raw material costs through appropriate inventory levels, monthly inventory checks and forecasting
• Analyze maintenance and / or mechanical problems, gather information on the problem and define a maintenance schedule
• Comply with all applicable laws, government regulations and ISO standards.
• Promote health and safety in the factory 

Skills on Resume: 

• Business Planning and Monitoring (Hard Skills)
• Factory Management (Hard Skills)
• Relationship Management (Soft Skills)
• Labor and Employee Relations (Soft Skills)
• Staffing and Resource Management (Hard Skills)
• Inventory Management and Cost Control (Hard Skills)
• Maintenance Management (Hard Skills)
• Compliance and Safety (Hard Skills)

Job Summary:

• Co-ordination and submission of payroll documentation for all centres.
• Petty cash control and approval of centre
• Ordering and reconciling of stock, stationery, and groceries according to approved budget for all centres.
• Purchasing function (raise purchase orders and obtain quotes)
• Ensuring that stock taking is done on a regular basis and that inventories are maintained.
• Overseeing and signing off billing transaction analysis and ensuring that all information processed on system correctly.
• Ensuring that staff comply with admin processes and procedures
• Ensuring that all IT issues are addressed and reported on time.
• Walk in process implemented and adhered to.
• Develop good relationships with tenants both at a store and area manager level and monitor performance
• Liaise with key stakeholders within local community and develop strong relationships
• Manage, market and operate the centre to the very highest of professional standards

Skills on Resume: 

• Payroll Coordination and Documentation (Hard Skills)
• Financial Management (Petty Cash Control) (Hard Skills)
• Inventory Management (Hard Skills)
• Purchasing and Procurement (Hard Skills)
• Inventory Control and Stock Taking (Hard Skills)
• Billing and Financial Analysis (Hard Skills)
• Administrative Processes Compliance (Hard Skills)
• IT Issue Management (Hard Skills)

Job Summary:

• Maximise centre opportunity through efficient land and resource management (e.g. training rooms, practical facilities, trainer provision, OH provision).
• Maintain centre accreditations ensuring all scheme rules are adhered to (e.g. CPCS, CITB Pearson Vue, NPORS).
• Establishing and developing relationships with supporting/relevant stakeholders
• Manage the Compliance Plus booking process ensuring candidates are registered in advance and all pre-requisites are checked.
• Liaise with testers and trainers to schedule training and testing.
• Liaise with customers and operators to schedule training and testing.
• Develop relationships with key training partners across the region to maximise delivery opportunities and funding opportunities (e.g. private training providers and colleges).
• Ensure all booking correspondence and invoicing is sent out in a timely manner.
• Ensure all appeals are appropriately managed and escalated through the appeals procedure.
• Produce reports as requested by the Training Manager including centre utilization, achievement rates, work placement succession, trainer utilization, profit and loss.
• Ensure candidates experience a high-quality service through the centre, including registration, room allocation, checking ID’s, capturing passport photos, ensuring dietary requirements, issuing PPE.
• Manage centre stock allocation including PPE, training publications, stationary supplies etc.

Skills on Resume: 

• Resource Management (Hard Skills)
• Accreditation Management (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Booking Process Management (Hard Skills)
• Scheduling Coordination (Hard Skills)
• Partnership Development (Soft Skills)
• Administrative Efficiency (Hard Skills)
• Reporting and Analysis (Hard Skills)

Job Summary:

• Form trusted relationships with tenants, staff, providers and key stakeholders
• Take an active approach to understand tenants’ business KPI’s
• Advise recommendations across all lease renewals, rent relief recommendations,re tenancy mix strategies in accordance with the asset management KPI’sand business strategy
• Work closely with the Administration Manager to ensure that all rentals, outgoings, turnover rental, promotions levy and tenant’s recoverables are meeting requirements
• Develop strategies for arrears management
• Prepare income and expenditure budgets/reports and monthly reports
• Manage property legal, operations and risk management, ensuring that practices, processes and procedures are in operating at a high level
• Keep abreast of industry and market conditions including competitor’s tenancy mix, trends and property requirements
• Managing a single retail asset or portfolio of neighbourhood centres
• Management of on-site team and ensure high levels of customer service are provided at all times by the dedicated centre team
• Responsibility for all in house and third-party event and promotion agencies carrying out consumer events and marketing promotions on site. 
• Ensure Event Safety Plans are fully completed and all supporting documents are provided and RAMS approved
• Implement all operational systems and procedures in accordance with the Standard Savills

Skills on Resume: 

• Building Trusting Relationships (Soft Skills)
• Understanding Business KPIs (Hard Skills)
• Strategic Advisory (Hard Skills)
• Financial Management (Hard Skills)
• Arrears Management (Hard Skills)
• Legal and Risk Management (Hard Skills)
• Market Awareness (Hard Skills)
• Operations Management (Hard Skills)

Job Summary:

• Responsible for the operational delivery of the Arden student environment ensuring a professional, welcoming, friendly environment at all times.
• Working closely with the local teams, ensure the Arden student experience is delivered to the required standard, including reporting on day-to-day facility/maintenance issues/Health and Safety requirements
• Monitor capacity and timetabling planning in the centre and support colleagues in the student pipeline meetings per intake, ensuring space allocations align to student number forecasts.
• Working with locally based colleagues, assist in enhancement and improvement activities within the centre, working with external contractors
• Working closely with wider stakeholders organise and deliver centre services and functions, including onboarding and induction, study services and support and other student-centric activity opportunities identified.
• Collate and analyse various data sets (capacity planning, timetabling etc) using a range of techniques
• Identifying trends, testing solutions, sourcing additional related information where appropriate, and reporting on progress through briefings or formal reports.
• Apply initiative to devise varied solutions, approaching problems from different perspectives and “thinking outside the box.
• Provide and disseminate specialist advice on issues relating to the service, interpreting or assessing customer needs and exercising judgement to make decisions when solutions are not obvious.
• Interpret policy, legislation, regulations and national codes of practice (e.g Health and Safety requirements), advising on the implications of non-compliance, responding to and applying any necessary changes in the area of work.
• Identify additional service/system requirements or shortfalls and co-ordinate and/or design the delivery of innovative solutions to maximise service quality, efficiency and continuity.
• Ensure professional and quality service standards are always maintained and applied effectively within the Centre.

Skills on Resume: 

• Facilities Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Hard Skills)
• Compliance Management (Hard Skills)
• Project Coordination (Hard Skills)
• Stakeholder Management (Soft Skills)
• Communication and Reporting (Soft Skills)

Job Summary:

• Design and deliver a series of training sessions/workshops to centre staff/students re operational updates
• Lead assigned departmental projects to improve service provision.
• Develop and determine appropriate team and individual priorities and scheduling in order to meet targets/deadlines.
• Oversee resources and make recommendations about the allocation and use of resources within the defined work area.
• Monitor a delegated budget under the direction of more senior role holders.
• Contribute to the department and make recommendations about future resource requirements.
• Oversee a team of colleagues recruiting, monitoring and supporting the development of team members to ensure that individual contributions are maximised.
• Ensure the work of the team is carried out and performed to the required standard, taking necessary follow-up measures
• Oversee common staff welfare issues (e.g. disciplinary or other performance issues) that are covered by documented procedures, recognising when the matter should be referred to someone else or advice on how to respond obtained.
• Give formal and particular attention to the well-being of others in terms of, for example, signposting to alternative services available or undertaking risk assessments. 
• Advise and gain the support of others (e.g. staff, contractors, external agents) in order to ensure the delivery of services/project objectives, where there is no line management responsibility.

Skills on Resume: 

• Training and Workshop Facilitation (Hard Skills)
• Project Management (Hard Skills)
• Resource Management (Hard Skills)
• Budget Monitoring (Hard Skills)
• Team Leadership and Development (Hard Skills)
• Performance Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Manage a portfolio of five Neighbourhood centers.
• Deliver efficient and cost-effective management of the allocated portfolio.
• Directly liaise with owner, occupiers and operational personnel.
• Manage policies and procedures in line with owner objectives, investment strategies and occupier requirements.
• Prepare cash flow budgets, including analysis and forecasting of retail performance.
• Monitor financial transactions relative to lease and contractual obligations.
• Manage lease compliance by all tenants and owners.
• Responses to emergencies and incubate Social Enterprise projects to contribute to sustainable livelihood of the needed groups
• Liaise with community volunteer net-work and maintain a pool of volunteers in house.
• Reporting officer to 3 administrative staff.

Skills on Resume: 

• Portfolio Management (Hard Skills)
• Financial Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Policy and Procedure Management (Hard Skills)
• Lease Management (Hard Skills)
• Emergency Response (Hard Skills)
• Community Engagement (Soft Skills)
• Team Leadership and Reporting (Soft Skills)