CENTER MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Nov 11, 2024 - The Center Manager excels in appointment scheduling and maintains meticulous attention to detail with strong follow-up capabilities. With a vibrant personality and exceptional communication skills, this role effectively manages correspondence with urgency and engages actively in team collaborations, thriving in dynamic, fast-paced environments. Additionally, experience in educational management enables the ability to oversee student activities and conduct impactful workshops.

Essential Hard and Soft Skills for a Standout Center Manager Resume
  • Budget management
  • Scheduling
  • Strategic planning
  • Staff training and development
  • Compliance and regulatory knowledge
  • Reporting and analytics
  • Facility management
  • Crisis management
  • Technology integration
  • Process optimization
  • Leadership
  • Communication
  • Problem-solving
  • Decision-making
  • Adaptability
  • Conflict resolution
  • Empathy
  • Team building
  • Strategic thinking
  • Stress management

Summary of Center Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 4 years of Experience

  • Ability to schedule, staff hours, and patient flow for the center while executing corporate policies and procedures.
  • Ability to motivate/lead staff and set goals/priorities for staff.
  • Ability to focus on morale and culture in the center.
  • Ability to audit invoices against purchase orders, researches discrepancies and approves for payment.
  • Ability to Manage doctor relationships - both internal and external. 
  • Ability to Utilize emotional intelligence skills, the center manager should be an expert at building a trusting relationship with the center’s operating surgeon(s) and optometrists.
  • Ability to attend continuing Education events, dinners, and other business-building type of events to promote awareness of NVISION in the community.
  • Ability to Increase center profitability by managing staffing costs and additional expense management.
  • Ability to Work together with Finance and Operations departments to develop an annual business plan for the center including annual surgical volume/revenue/budget/profit projection
  • Experience in follow-up with patients regarding experience (positive and negative). 
  • Experience in providing feedback to associates.
  • Experience in looking for innovative ways to improve patient experience.

2. BA in Health Services Management with 3 years of Experience

  • Effective business and staff management experience preferably in retail, wellness, or medical operations field.
  • Working in a customer/patient-centric environment.
  • Excellent verbal and written communication skills.
  • Demonstrated success selling a service or program in a consultative sales environment.
  • Management experience including hiring, performance management, conflict resolution, coaching and training.
  • Financial acumen is required with regard to gross margin, profitability, cost effectiveness, and payroll (for payroll liaison problem resolution purposes).
  • Strong attention to detail, with the ability to multi-task and work in a fast-paced, team-oriented, dynamic retail service environment.
  • Flexibility to adapt to and implement change.
  • Engaged management style required, with ability to mentor and lead a tenured team. 
  • Leadership skills with the ability to be self-directed
  • Basic computer skills with proficiency in Microsoft Office 365 preferred, including Word, Outlook, and Excel
  • Ability to use a CRM Database/POS system.
  • Performance-based sales experience in a retail service, commission environment strongly

3. BA in Human Resources Management with 4 years of Experience

  • Extensive experience in the Workforce Innovation and Opportunity Act (WIOA), Temporary Assistance for Needy Families (TANF), and employment and training program operations.
  • Experience in an administrative or management capacity.
  • Knowledge of and sensitivity to the unique needs of the target population.
  • Knowledge of WIOA and TANF regulations and opportunities.
  • Knowledge of local, state, and national labor markets.
  • Ability to design and implement a comprehensive plan of workforce services.
  • Ability to interact effectively with a variety of stakeholders, including government officials, employers, community residents, job seekers, and others.
  • Demonstrated supervisory skills and dedication to the issues facing the workers, students, and employers.
  • Excellent oral and written communication skills.
  • Bilingual language skills preferred.
  • Must possess a valid Michigan Driver License and automobile. 
  • Must be willing to travel and work a flexible schedule.

4. BA in Operations Management with 2 years of Experience

  • Experience working in an inside sales position or an inbound/outbound call center
  • Demonstrated performance in high-volume appointment scheduling position
  • Detail-oriented with excellent follow-up skills
  • Ability to effectively communicate accurate, pertinent information with sales associates and respond to correspondence regarding scheduling change/cancellations with a sense of urgency
  • Able to work on rotating, flexible schedules to accommodate extended call center hours.
  • Hard-working and energetic
  • Persuasive and calm under pressure
  • Vibrant personality with a desire to be a team player
  • Strong written and verbal communication skills
  • Comfortable working on multiple computer screens and software systems in a fast-paced environment
  • Working experience in the Education or Training field as management.
  • Able to manage students and conduct workshops.

5. BA in Public Administration with 3 years of Experience

  • Must be proficient with Windows-based computer operating systems and Microsoft Office package. 
  • Experience with VoIP telephony, remote agent management, and similar skills are preferred.
  • Significant recent experience using the Trapeze PASS software in an ADA paratransit operation is strongly preferred.
  • Previous management or supervisory experience in a call center or paratransit environment is preferred. 
  • Should have a strong working knowledge of, and demonstrated accomplishments in, both call intake and customer service functions.
  • Must have exceptional communication and negotiation skills, with the ability to promote teamwork and cooperation.
  • Must have good time management skills & the ability to multi-task and to produce results.
  • Strong knowledge of the service area is preferred.
  • Ability to read, write and speak the English language clearly. 
  • Fluency or basic knowledge of Spanish is preferable.
  • Ability to adapt and remain flexible in a dynamic environment

6. BS in Hospitality Management with 3 years of Experience

  • Excellent communication and presentation skills both written and verbal
  • A good awareness of the issues and challenges facing managers of small businesses
  • Experience in forecasting, delivering budgets and performance reporting
  • Experience in ensuring compliance with company H & S procedures specifically building-related risk assessments including activities by staff or contractors and fire safety management records
  • Experience in managing a small team of Centre staff on a day-to-day basis, both full-time and part-time staff covering Reception and Administration duties or similar
  • Excellent negotiation skills  Agreeing terms with both suppliers and customers
  • Computer literate with strong MS Office skills
  • Knowledge of managing telephone systems and structured cabling
  • Prepared and able to be flexible to cover holiday periods, emergencies etc. across all our Centres
  • Ability to resolve day-to-day practical issues involved in running of a large busy Centre.,

7. BA in Psychology with 1 year of Experience

  • Current and Valid Real Estate Certificate
  • Working knowledge of building services and the real estate market
  • Excellent attention to detail
  • Excellent organisational and time management skills
  • Ability to communicate to all levels of the organisation as well as clients and customers
  • Proactive and self-motivated
  • Excellent financial literacy and IT skills
  • Experience using MRI would be highly desirable
  • Ability to build trusted relationships with all stakeholders
  • Enthusiastic and well-motivated individual to join our team

8. BS in Information Systems Management with 3 years of Experience

  • Certificate IV in Home and Community Care or equivalent.
  • Operations management skills.
  • Effective communication, both verbal and written, including report writing.
  • Ability to develop and maintain professional relationships with a broad range of internal and external stakeholders.
  • Sound understanding of budget management and effective use of resources.
  • High-level problem solving, investigative and analytical skills.
  • Ability to communicate with diverse cultural groups.
  • Ability to identify workforce development needs and support individual and team performance.
  • Experience in rostering and care coordination and a demonstrated ability to provide excellent customer.
  • Strong IT skills, including the Microsoft Office suite.
  • Full current Victorian Drivers license and preparedness to drive, or learn to drive, a 10-seater bus.

9. BS in Marketing with 2 years of Experience

  • Knowledge of construction scheme rules including CPCS; NPORS; CITB, and Lantra.
  • Ability to develop and implement new administrative processes.
  • Ability to lead a team.
  • Knowledge of health and safety and facility management.
  • Excellent communicator with the ability to build and maintain key stakeholder relationships
  • Experience in sales and marketing in a training environment
  • Intermediate-level Excel and PowerPoint
  • Excellent customer service and administrative skills, a good telephone manner, Word processing skills, 
  • Experience in the use of Microsoft Office/Word/Excel packages and a good standard of English
  • Knowledge and understanding of the aged/disability sector.

10. BA in Finance with 3 years of Experience

  • Excellent written and spoken English language skills
  • Proven experience leading a team.
  • Advanced analytical skills, data-driven, and mathematical acumen.
  • Excellent knowledge of MS Office and Internet programs, especially MS Excel.
  • Ability to monitor performance, provide feedback and take appropriate action.
  • Understanding of services such as content moderation, customer support and filter management
  • Ability to communicate at all levels across internal and external stakeholders and proven relationship-building skills.
  • Understanding of strategic direction and organization priorities.
  • Problem-solving attitude through creativity and challenging the status quo.
  • Able to work on his/her initiative and without supervision.
  • Flexibility to work different shift hours or days, if needed (inc. Weekends and Public Holidays).
Relevant Information
Center Coordinator Skills, Experience, and Job Requirements