Job Summary:

• Performs all accountabilities of the Call Center Specialist.
• Provides information to potential new clients of the physicians' answering service.
• Creates new client accounts, and updates accounts and protocols, within specified parameters.
• Forwarding processes, office locations, directions, and key staff in offices functions as an account representative for multiple physician practices.
• Handles 2nd calls for physicians, emergency codes/alerts follow-up, and assures connections were completed and documentation is provided.
• Assures 911 Communication is functioning well.
• Completes comprehensive shift report.
• Updates physician on call calendars and is responsible for the call change line, web on-call, web paging and all documents and systems related to on-call schedules. 
• Verifies key on-call at the beginning of each shift and, night shift checks every on-call individual and accounts for the following day. 
• Provides notice when calendars are not available for follow-up with physician offices.
• Provides back-up for Call Center technical analyst
• Provides backup service for I/S Service Center with resetting passwords, taking messages and being aware of system issues.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Account Management (Hard Skills)
• Emergency Response Coordination (Hard Skills)
• 911 Communication Management (Hard Skills)
• Shift Reporting (Hard Skills)
• On-Call Schedule Management (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)
• Attention to Detail and Accountability (Soft Skills)

Job Summary:

• Provide information, answer questions and fulfill requests regarding training programs for students and instructors via in-person, phone and email.
• Register students for open enrollment programs via phone, fax, email and online.
• Process payment for registrations via credit card, check, wire transfer or electronic deposit.
• Accurate Entry of student data into Salesforce.
• Send confirmation of registration to student and main contact.
• Organize tours, lunches, classroom set up, and equipment rentals for scheduled programs.
• Oversee Training Center janitorial, coffee/snack area, displays, etc. 
• Coordinate service repairs.
• Ensures operation of equipment and gear by calling for repairs
• Maintain inventories and ordering new
• Plays a role in communication when critical systems are not available.

Skills on Resume: 

• Customer Service (Soft Skills)
• Registration Management (Hard Skills)
• Payment Processing (Hard Skills)
• Data Entry (Hard Skills)
• Communication (Soft Skills)
• Event Coordination (Hard Skills)
• Facilities Management (Hard Skills)
• Equipment Coordination and Maintenance (Hard Skills)

Job Summary:

• Support Students with requests for records, certifications, and qualifications
• Vendor Management & Scheduling of Woodland Office Cleaning, Walter Nelson
• Communications with Training Center Partners regarding events.
• Process Refunds via NetSuite and the Hub.
• Reach out to students regarding course cancellations
• Assist with NetSuite and the Hub Administration
• Assist in CCO Event Scheduling and Coordination
• Process closeout information for all training center events into NetSuite and the ITI Learning Hub.
• Communicate effectively with customers, vendors, and other team members
• Perform work activities requiring cooperation and instruction
• Maintain attention and concentration for extended periods of time
• Work with minimal supervision
• Report regularly to work and maintain established business hours to support the business

Skills on Resume: 

• Administrative Coordination and Management (Soft Skills)
• Vendor Relationship Management (Soft Skills)
• Financial Processing Skills (Hard Skills)
• Communication and Interpersonal Skills (Soft Skills)
• Technology Proficiency (Hard Skills)
• Event Planning and Coordination (Soft Skills)
• Self-motivation and Independence (Soft Skills)
• Attention to Detail and Concentration (Soft Skills)

Job Summary:

• Coordinate and lead the activities and responsibilities of the Warehouse, Customer Inspection, Packing and Shipping department for all European Consolidation orders.
• Communicate and work with the different Sales Countries and representatives to streamline information and customer requirements to the different departments in the Consolidation Center.
• Follow up with Emerson Procurement and Planning teams across all European factories for products consolidated.
• Coordinate and follow up with Consolidation Center value add suppliers like special packaging, marking, and labeling.
• Optimize inventory levels in the consolidation center by actively managing the different dates in the backlog
• Follow up on quality-related issues with the related factories and suppliers.
• Overseeing the Belton Senior Center site to ensure program responsibilities are being met while coordinating daily operations
• Keep accurate records of required documentation including, but not limited to, center activities, deliveries, meal service, volunteers, Oats Bus transit, and calendars
• Respond to senior center and senior services questions and inquiries
• Obtain a valid Food Handler Card within 30 days of hire

Skills on Resume: 

• Logistics and Supply Chain Management (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Project Coordination (Soft Skills)
• Quality Control Oversight (Hard Skills)
• Operational Management (Soft Skills)
• Record Keeping (Hard Skills)
• Customer Service (Soft Skills)
• Health and Safety Compliance (Hard Skills)

Job Summary:

• Lead Weekly Maintenance Planning Meeting
• Review maintenance requests
• Coordinate all maintenance jobs and requests
• Ensure Backlog is available for each individual involved
• Equipment Availability Leader
• Report equipment availability
• Improvement of equipment availability
• Work with reliability engineer to develop and implement reliability improvements
• Establish equipment availability metrics
• Ensure equipment is ready for maintenance work
• Supervise department maintenance & contractor work
• Develop, verify the accuracy, train operators

Skills on Resume: 

• Strategic Planning and Coordination (Hard Skills)
• Maintenance Management (Hard Skills)
• Equipment Availability Management (Hard Skills)
• Metrics and Performance Measurement (Hard Skills)
• Collaboration and Team Leadership (Soft Skills)
• Operational Readiness (Hard Skills)
• Supervisory Skills (Soft Skills)
• Training and Development (Soft Skills)

Job Summary:

• Maintain/Create ESLP/LOTO sheets
• Determine Operating limits and process requirements
• Ensure newly commissioned equipment has all required spare parts and SOP’s for the startup or shutdown of the equipment.
• Ensure/assist ESLPs are developed or modified per MOC/PSSRs
• Department leader for shutdown activities
• Participate in shut down meetings
• Understand the work scope for jobs
• Ensure schedule, parts, & labor are established for shutdown activities
• Participate in investigations
• Provide resolution to corrective maintenance action items.
• Coordinate with outside vendors, securing and ordering parts.
• Complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

Skills on Resume: 

• Technical Proficiency in Equipment Operations (Hard Skills)
• Project Management Skills (Hard Skills)
• Spare Parts and Supply Chain Management (Hard Skills)
• Leadership and Team Coordination (Soft Skills)
• Risk Assessment and Safety Compliance (Hard Skills)
• Problem Solving and Investigative Skills (Hard Skills)
• Communication and Interpersonal Skills (Soft Skills)
• Understanding of Employee Benefits (Soft Skills)

Job Summary:

• Develop and maintain a schedule to ensure that all critical customer service activities are performed daily and in accordance with established procedures.
• Coordinates development/maintenance of the training schedule for new staff
• Provides training as necessary to maximize the competency of the customer service team.
• Serves as point-person for investigating and/or escalating complex issues relating to post-analytical activities within assigned area of responsibility.
• Gathers/analyzes data and identifies performance improvement opportunities
• Communicates recommendations to appropriate staff to determine next steps towards implementation of approved changes.
• Performs a variety of daily lab activities in accordance with established procedures and regulatory requirements.
• Collaborates with management and /or Outreach Lab marketing representative to troubleshoot issues and provide rapid response/resolution or to forward issues to appropriate CHI-FH staff members for resolution.
• Serve as a resource during staffing shortages and perform a wide variety of pre-analytic and/or post-analytic tasks such as order entry, processing samples,
• Resolving issues relating to referral testing, billing and reporting.

Skills on Resume: 

• Scheduling and Planning (Hard Skills)
• Training and Development (Soft Skills)
• Issue Resolution and Escalation (Soft Skills)
• Data Analysis and Performance Improvement (Hard Skills)
• Communication and Implementation (Soft Skills)
• Regulatory Compliance and Lab Operations (Hard Skills)
• Collaboration and Troubleshooting (Soft Skills)
• Flexibility and Versatility (Soft Skills)

Job Summary:

• Receive and dispatch customers’ requests (via email, phone & portal), assign technicians to tickets and properly document issues following the establish ticket management process.
• Monitor customers’ systems in real-time (servers, networks, phone systems & security) via alerts and established monitoring systems.
• Perform daily system health checks across customer systems, dispatch technicians if necessary and complete daily system health reports.
• Coordinate the deployment of field technicians and keep customers inform of tickets status and progress at all times.
• Assign & track bi-weekly, monthly, quarterly, semi-annual and annual proactive maintenance plans & tickets.
• Perform monthly, quarterly, semi-annual and annual desktop related maintenance tasks (software upgrades, operating system upgrades, security audits, etc.). 
• Make recommendations to improve system stability and system performance.
• Keep an excellent and effective communication channel between customers and technicians/engineer.
• Track Service Level Agreement across all open tickets to guarantee SLA compliance. 
• Follow up with technicians/engineers when tickets are about to expired or have already expired.
• Prepare daily, weekly and monthly NOC Reports for the executive team.
• Keep an eye on potential operating risk, document and report them to the management team.
• Track and document critical issues and customer feedback. 
• Update tracking tools and generate customer service reports.

Skills on Resume: 

• Technical Proficiency in System Monitoring (Hard Skills)
• Ticket Management Expertise (Hard Skills)
• Proactive Maintenance Planning (Hard Skills)
• Communication and Coordination (Soft Skills)
• Deployment Coordination (Soft Skills)
• SLA Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Risk Management and Feedback Loop (Soft Skills)

Job Summary:

• Review all teacher's documentation to ensure it is up-to-date and reflective of the centers goals.
• Conducts 2 home visits and 2 parent-teacher conferences annual for each child in care and documents the results of these visits in childs file.
• Maintains the operation of the center in strict compliance with licensing and reports all compliance issues immediately to the Child Development Specialist and Program Manager.
• Ensures all files have plan documentation to ensure continuity of care.
• Completes plans using monthly goals and objectives, the agency community assessment and parent input and goals
• Meet children's individual needs with consideration for interest, abilities, disabilities, and individual style and pace of learning.
• Maintains records of all parental volunteer hours in the classroom and submits copies of these reports to the Administrative Assistant monthly.
• Manage the relationships with internal/external stakeholders which includes a diverse team
• Prepares and completes action plans
• Responsible for proper project documentation and preparation of comprehensive report documentation
• Managing project risk by analyzing and designing a risk mitigation plan
• Keep knowledge and information flowing seamlessly within the project team 

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Documentation Proficiency (Hard Skills)
• Goal-Oriented Planning (Hard Skills)
• Effective Communication (Soft Skills)
• Individualized Care and Education (Soft Skills)
• Record Keeping (Hard Skills)
• Risk Management (Hard Skills)
• Team Coordination and Information Flow (Soft Skills)