• Supervises and directs functions related to Work Center facility maintenance operations
• Serves as the Facilities Maintenance Manager in his absence
• Ensures proper performance of preventive and corrective maintenance on facilities and equipment on the Technical Exhibit
• Uses a Computerized Maintenance Management System (CMMS) database to track work orders, request material and update work order statuses
• Compiles accurate and concise reports of work performed by technicians
• Performs work order follow-ups
• Ensures compliance with established Safety and Quality standards
• Customer interface and relations
• Sets the example for respect, responsibility and integrity
• Provides operational guidance to ensure compliance with the PWS while delivering desired results.
• Creates a positive environment that is fair, inclusive and ethical
• Follows up on Material Requests (MR) for facilities maintenance requests
• Performs preventive maintenance quality control checks
• Supervise section leads and technicians of multiple disciplines including Carpentry, HVAC, Plumbing and Electrical. 
• Monitor budgets and have signature authority.

Skills: Facilities Maintenance Management, CMMS Proficiency, Leadership and Supervision, Safety and Quality Compliance, Budget Management, Report Compilation and Analysis, Customer Relations and Interface, Ethical Leadership and Inclusivity

• Assess the circumstances, referring to relevant camera coverage and Security Officer input in order to take the appropriate action.
• Direct SOs and Security Managers to respond to the location of the alarm or incident for additional information or action.
• Notify and request a response from other Durst or contractor entities within the building, including but not limited to Deputy Fire Safety Directors, Engineers, TKE or Porters.
• Contact and request assistance from police and fire agencies, including PAPD, NYPD and FDNY.
• Contact and coordinate with the Senior Security Manager(s) on duty to notify and update them regarding any alarms or incidents of this nature.
• Access to the Lenel, Kratos and Endure Pelco systems and databases allows the Supervisor to monitor movement into and within the building nearly simultaneously as an event unfolds
• Use available technology to supervise Security Officers throughout the building.
• Coordinate meal breaks, and reassign or reposition Security Officers based upon his observations gleaned from surveillance cameras.
• Ensuring SOs are properly attired, on post, and attentive to duties, the Supervisor in the CC can access cameras to check all posts within minutes.
• Obtains and provides historical video coverage to Durst entiti
• Ensures requested video is properly recorded on digital media for distribution.

Skills: Security Operations Coordination, Emergency Response Management, Technology Proficiency, Surveillance and Monitoring, Resource Allocation, Attention to Detail, Incident Documentation and Reporting, Communication and Coordination

• Ensures only authorized individuals or agencies receive captured video and such distribution is documented and previously approved.
• Report malfunctioning access control devices, including badge readers, magnetic door locks, cameras and various other repair items.
• Supervises a communications check at the beginning of each shift to guarantee all issued radios are functioning properly and all SOs have the ability to communicate with the CC.
• Updates to Security and Property Management when critical events or other conditions affecting Security or building operation require dissemination.
• Provide periodic updates using the Command Center email account.
• Receives any notification from SOs regarding lateness to shift or inability to report, including illness or weather-related issues. 
• Record and disseminate this information to the affected Security Managers and Senior Security Managers.
• Assigns SOs for overtime assignments or to fill in when a vacancy results from another SOs inability to report for shift.
• Trains SOs in order to ensure staff is appropriately trained to adequately staff the CC.
• Familiarizing SOs with all of the technology in use at OWTC
• Identifies potential candidates for further training in Command Post operations as well as other areas where officers have demonstrated proficiency.
• Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization.

Skills: Security Operations Management, Communication and Coordination, Critical Incident Management, Documentation and Reporting, Staff Management and Training, Problem Solving and Troubleshooting, Training and Development, Sustainability Advocacy

• Oversees the daily operations of the center or a designated area within the center ensuring compliance and efficiency
• Builds relationships with co-workers ensuring the center operates in compliance with EU, FDA, state, local and company-specific regulations
• Acts as liaison between management and employees to effectively mitigate risks and problems
• Provides feedback on employee performance to management
• Performs hands-on tasks in areas when needed due to lack of resources, workflow stoppage or slowdown
• Participates in training and assessment of employee competency
• Oversee onboarding for each team member
• Assist in the administration and supervision of BCBAs and BTS in accordance with Proud Moments policies and in compliance with the BACB regulations
• Foster a warm, caring, and stimulating environment for the clients and employees
• Act as a liaison to communicate with parents and address any concerns alongside the Administrative Director
• Ensure safety compliance of the facility and oversee correction to safety concerns
• Respond to facilities and transportation-related difficulties
• Oversee attendance sheets for clients and staff

Skills: Operations Management, Regulatory Compliance, Employee Relations, Risk Management, Performance Feedback, Hands-On Operations, Training and Development, Safety Oversight

• Supervise existing three center managers and support future center growth
• Responsible for ensuring all centers are hitting company KPIs and budgets
• Oversee client and team member scheduling for all centers
• Support Center Managers and Center Leadership teams (BCBAs, Lead RBTs, etc.) with day-to-day operations and troubleshooting
• Track and coach performance as it relates to center(s) growth
• Hold weekly center leadership meetings to discuss each centers performance
• Perform opening and closing procedures one in, last one out
• Oversee day-to-day center facilities maintenance and upkeep. 
• Ensuring centers are best in class, clean, and ready for operations. 
• Approve and manage all supply orders across center locations
• Ensure proper training and development procedures are in place for all new centers. 

Skills: Leadership and Supervision, Performance Management, Operations Management, Facilities Management, Meeting Facilitation, Supply Chain Management, Procedural Compliance, Training and Development

• Pharmacy Technician Certification and valid License to practice
• Experience in call center setting, analyzing and solving customer problem
• Experience as a supervisor/team lead/manager
• Intermediate Microsoft Office Suite skills: Microsoft Excel (ability to sort, sum, insert bar graphs and use formulas), 
• Intermediate Microsoft Office Suite skills: Microsoft Word (ability to create documents and complete mail merging), 
• Experience in Microsoft Outlook (ability to manage email, calendar, and task lists)
• Experience in Microsoft PowerPoint (ability to create presentations with images, words, charts/graphs, and merging data from Microsoft Excel)
• Strong Bilingual Spanish/English.
• Experience with workforce management

Qualifications: BA in Business Administration with 2 years of Experience

• Experience in a leadership role directly supporting Medicaid / Medicare
• Experience directly and indirectly coaching, mentoring and developing associates for continued success and goal achievements
• Experience within a contact center handling day-to-day operations/requirements, metrics and goals
• Proficiency in all Microsoft Office programs including Word, PowerPoint, Excel, Teams
• Demonstrated ability to monitor and recommend improvements to increase team productivity
• Demonstrated ability to provide expert advice, guidance, solutions, and assistance to associates as needed to enhance the customer experience
• High-speed DSL or cable modem for a home office
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Experience in a supervisor or manager role within an inbound/outbound call center environment
• Experience in leadership escalated calls or team lead experience within a call center for a managed care payor and/or health plan organization

Qualifications: BA in Psychology with 3 years of Experience

• Experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment (internal/external candidates).
• Effective communication and interpersonal skills.
• Ability to provide work direction and motivate others.
• Proven sales record; demonstrated strong interest in sales.
• Known to be reliable, dependable and responsible.\
• Experience as a BSR, Teller and/or Sales Associate I & II
• Experience as a supervisor in a retail or customer service environment (external candidates).
• Strong organizational and problem-solving skills
• Desire to advance in a retail banking career

Qualifications: BA in Human Resource Management with 2 years of Experience

• Experience providing coaching and feedback to team members.
• Experience consultative sales  – direct, indirect or suggestive.
• Strong knowledge of the senior living industry.
• Must be able to work as part of a team.
• Excellent verbal and written communication skills.
• Ability to maintain a sense of order while handling multiple tasks with different properties
• Demonstrated flexible and efficient time management skills as well as strong organization skills and ability to prioritize workload.
• Works well under pressure
• Quantitative and analytical skills, and attention to detail

Qualifications: BA in Sociology with 1 year of Experience

• Experience supervising employees and/or projects.
• Ability to interface with all PAR departments and customers at all levels.
• Ability to deliver progressive discipline and coaching.
• Ability to consistently and continually communicate cooperate objectives.
• Ability to create employee goals that align with corporate objectives.
• Fluency in multiple languages is a plus, preferably Spanish and English
• Experience leading remote or virtual customer service teams
• Proficiency with Microsoft Power BI
• High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner

Qualifications: BA in Educational Leadership with 2 years of Experience