Job Summary: 

• Support and develop the investment strategy and contract negotiations, and ensure compliance with client agreements through regular monitoring.
• Support and lead the development of competitive account strategies and activation plans, in line with the defined channel strategies, to deliver market share increase and profitability.
• Coordinate the preparation and implementation of commercial programs and initiatives for these accounts.
• Ensure proper communication of brand cycles, new brand launches and line extensions.
• Maintain superior brand support and flawless execution of designated activities.
• Identify and capture business-building opportunities by regularly measuring and analyzing program performance and effectiveness, benchmarking against competitors' activities in the channel.
• Identify and address potential opportunities for upgrades and improvements.
• Capitalize on professional expertise in channel trends in order to ensure sustainable competitive advantage of programs and channel management tools.
• Support Key Account Managers and Head of Key Accounts in the definition of channel strategies, providing improvement suggestions to sustain current and ensure future growth.

Skills on Resume:

• Investment Strategy (Hard Skills)
• Contract Negotiation (Hard Skills)
• Account Strategy (Hard Skills)
• Program Execution (Hard Skills)
• Brand Activation (Hard Skills)
• Performance Analysis (Hard Skills)
• Opportunity Analysis (Soft Skills)
• Channel Strategy (Hard Skills)

Job Summary: 

• Help Key Account Managers (KAMs) and Client Executives (CEs) in profitable, growth-oriented management of global business relationships across all lines of business and geographies.
• Support the KAMs and CEs in leading their global cross-functional teams, i.e., steering, preparing, and coordinating meetings and other activities, managing partners and communication.
• Assist with the ongoing support and creation of Client Strategy Papers and Engagement Plans.
• Prepare high-quality marketing materials and briefing documents in coordination with the cross-functional team.
• Prepare internal and external communication, e.g., to clients, internal stakeholders, incl. executive management level.
• Analyze internal and external client data for Property and Casualty, including coordination with the Finance team and other data providers, and prepare performance reports.
• Ensure collaboration with other Global teams and other markets/functional units and sharing knowledge and best practices effectively.
• Deputize KAMs on defined tasks.
• Address ad-hoc client, industry, and market requests.
• Support the process for client surveys and other instruments, including the preparation of distribution lists, interpretation of results and development of improvement plans with the client team.

Skills on Resume:

• Account Support (Hard Skills)
• Team Coordination (Soft Skills)
• Client Strategy (Hard Skills)
• Marketing Preparation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Data Analysis (Hard Skills)
• Survey Analysis (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Provide exceptional and proactive customer service for an assigned group of wholesale accounts.
• Work with sales agencies to receive customer purchase orders on time.
• Input sales orders into the ERP, manually or via EDI, and issue order confirmations to customers.
• Allocate and drop pick tickets to the 3 PL distribution centers.
• Monitor open order reports to ensure all orders are shipping on time.
• Sell-through reports and check in with customers to see if they need to backfill stock with an AO order.
• Invoice orders after shipment occurs.
• Process returns and credit memos.

Skills on Resume:

• Customer Service (Soft Skills)
• Order Processing (Hard Skills)
• ERP Data Entry (Hard Skills)
• EDI Processing (Hard Skills)
• Inventory Allocation (Hard Skills)
• Order Monitoring (Hard Skills)
• Invoice Processing (Hard Skills)
• Returns Handling (Hard Skills)

Job Summary: 

• Analyze vendor compliance manuals, communicate VAS and customer shipping requirements to internal teams and external vendors.
• Ensure shipments are done accurately and no chargebacks are incurred.
• Assist with the onboarding of new wholesale accounts.
• Ensure price tickets/VAS instructions are properly communicated to the DC for clear and accurate execution.
• Create and send ATP and ATS reports to sales reps on a weekly basis.
• Help with the creation of sales tools-catalog audits, order forms, and price lists.
• Coordinate samples for the sales team and account photography.
• Back up Ecommerce Customer Service.
• Assist the Director of Operations and Key Accounts team members on special projects.

Skills on Resume:

• Vendor Compliance (Hard Skills)
• Shipping Coordination (Hard Skills)
• Account Onboarding (Hard Skills)
• VAS Management (Hard Skills)
• ATP Reporting (Hard Skills)
• Sales Tools (Hard Skills)
• Sample Coordination (Soft Skills)
• Operations Support (Soft Skills)

Job Summary: 

• Coordinate all client-related activities so the interaction with the customer and JELD WEN is seamless.
• Deal with calls, Salesforce mailbox on a daily/hourly basis through automated workflow, this will include quotations, orders, intercompany orders and after-sales for doors, kits and sets.
• Deliver exceptional customer service, both verbal and written, on every interaction with the customer.
• Understand the needs of the customer and deliver on these.
• Follow company policies, processes and procedures.
• Enter data into Titan/Salesforce to a high degree of quality.
• Support the sales team to maximise the size of the account.
• Ensure the customer gets a consistent JELD WEN experience.
• Make outbound calls to the customer, updating them on information.
• Maintain a positive, enthusiastic, constructive, interested, and professional attitude in all internal and external communication.
• Escalate customer dissatisfaction with product supply/quality in a professional manner.
• Work collaboratively with colleagues and support in any activity to benefit the customer.
• Represent the voice of the customer within the JELD-WEN business.

Skills on Resume:

• Customer Coordination (Soft Skills)
• CRM Management (Hard Skills)
• Order Processing (Hard Skills)
• Data Entry (Hard Skills)
• Customer Communication (Soft Skills)
• Account Support (Hard Skills)
• Process Compliance (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Contact for all queries, providing proactive communication on all order-related issues, starting with order progression and inventory control.
• Responsible for ensuring all customer orders flow from the customer to the supply chain, ensuring a continuous supply of product, or proactive communication to customer planners, in line with their expectations.
• Ensure customer-requested delivery is achieved.
• Facilitate and coordinate all required customer calls/meetings and ensure the appropriate colleagues are included and actions are documented and communicated.
• Use problem-solving skills and own initiative to respond to queries regarding invoices and delivery problems, credit note requests and returns.
• Ensure that all computer and paper records are up to date and accurate.
• Provide a monthly report giving an update on all activity within the role during the month.
• Participate in monthly team meetings, contributing with ideas and initiatives.

Skills on Resume:

• Order Management (Hard Skills)
• Supply Chain Coordination (Hard Skills)
• Delivery Scheduling (Hard Skills)
• Customer Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Records Management (Hard Skills)
• Reporting Skills (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Prepare price contracts for National and Key Accounts.
• Assist in the implementation of new National programs, including setting up in 3rd party portals for orders and invoicing.
• Assist the pricing department with contracts involving all customers.
• Identify and qualify offers/bids/tenders and communicate them to the team.
• Manage the bidding process and ensure the details and progression of each project until completion.
• Serve as the main internal contact for all Key and National accounts.
• Address the Buying Groups' concerns and feedback.
• Help produce monthly promotions for all national accounts.

Skills on Resume:

• Contract Pricing (Hard Skills)
• Program Implementation (Hard Skills)
• Bid Management (Hard Skills)
• Tender Analysis (Hard Skills)
• Account Liaison (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Promotion Management (Hard Skills)
• Pricing Support (Hard Skills)

Job Summary: 

• Assist in launching all national account programs.
• Provide general administrative support to the KAM Team with necessary daily, weekly, monthly and Ad-hoc Reports.
• Responsible for administering the Rebate Program.
• Create and submit billing statements.
• Responsible for investigating invoice rejections.
• Responsible for A/R reconciliation of Key Accounts.
• Work closely with IT for EDI setup and solutions for Key Accounts.
• Accountable for data mining and potential client research.

Skills on Resume:

• Program Launch Support (Hard Skills)
• Administrative Reporting (Hard Skills)
• Rebate Administration (Hard Skills)
• Billing Statements (Hard Skills)
• Invoice Resolution (Hard Skills)
• AR Reconciliation (Hard Skills)
• EDI Coordination (Hard Skills)
• Data Research (Hard Skills)

Job Summary: 

• Responsible for order management.
• Review all Purchase Order (PO) details and acknowledge (via email or EDI) PBK's ability to fulfill.
• Input or import (if EDI) PO requirements into the company's sales software.
• Enter Factory Sales Confirmation into the company's sales software.
• Maintain proactive and ongoing communication with the Factory about order requirements.
• Create and/or purchase price tickets and carton labels and ensure they are sent to the proper location (Factory or Warehouse) based on customer requirements.
• Communicate and process all customer orders through the warehouse in a timely manner so that PO ship dates can be met.
• Complete the Keys Order Cover Sheet and Pick Ticket, noting pick locations and retail prices.
• Submit routing request, schedule pick-ups and communicate transportation instructions to the Warehouse.
• Track container ship schedules and progress for DI (direct import) or POE (point of entry) shipments.
• Accountable for sending ASN (advance ship notice).

Skills on Resume:

• Order Management (Hard Skills)
• PO Review (Hard Skills)
• EDI Processing (Hard Skills)
• Sales Confirmation (Hard Skills)
• Factory Communication (Soft Skills)
• Label Management (Hard Skills)
• Warehouse Coordination (Hard Skills)
• Shipment Tracking (Hard Skills)

Job Summary: 

• Notify sales and customers of any delays and secure extensions, including all delivery locations (FOB Lancaster, POE, or DI).
• Work with the purchasing team to place custom orders with factories.
• Responsible for customer management.
• Review, understand and store up-to-date vendor guide for each customer.
• Maintain coverage instructions for each customer.
• Provide item attributes and/or photos per the customer guidelines.
• Arrange for sample shipments as requested by the customer, Sales, or PO.
• Review all chargebacks.
• Process RAs for those that are legitimate and work with the Compliance Coordinator on those needing further investigation or dispute.
• Monitor all work in progress to ensure deadlines are met.

Skills on Resume:

• Delay Management (Soft Skills)
• Custom Ordering (Hard Skills)
• Customer Management (Soft Skills)
• Vendor Compliance (Hard Skills)
• Coverage Management (Hard Skills)
• Item Documentation (Hard Skills)
• Chargeback Processing (Hard Skills)
• Deadline Monitoring (Hard Skills)

Job Summary: 

• Responsible for fully understanding and complying with all reporting requirements for 1-2 large Industrial or National customers and providing end-to-end customer back office support.
• Act as the point of contact for all rental coordinators related to projections and PO requirements.
• Ensure all rental POs are accurate and comply with contractual obligations.
• Work with the branch and billing/credit team with a common goal.
• Support the reduction of rejected invoices and delays to additional POs through forecasting, monitoring and reconciliation.
• Prepare accurate monthly project cost projection reports.
• Act as a liaison between the customer, branch, and credit/billing offices to ensure that the issues and disputes are resolved to the satisfaction of the customer.
• Prepare a detailed tracking system to track purchase order values, invoiced amounts and remaining available values.
• Work with multiple contacts, including purchasing, accounts payable and on-site contractors.
• Keep current in understanding customer policies and procedures with respect to PO management.
• Meet established goals and objectives as determined by department management.
• Assist in internal and external audit requests.

Skills on Resume:

• Back Office Support (Hard Skills)
• PO Management (Hard Skills)
• Contract Compliance (Hard Skills)
• Customer Liaison (Soft Skills)
• Invoice Reconciliation (Hard Skills)
• Cost Forecasting (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Access, understand and update the customer's database.
• Responsible for processing orders, manual, web-based and electronic.
• Provide accurate information to Sales Management to assist in the decision-making of customer allocation.
• Understand the customer's routing requirements.
• Manage ship dates and inventory availability, follow up with Shipping to ensure complete and on-time delivery.
• Obtain freight quotes and confirm they are correct for the order.
• Own key operational KPIs (i.e., OTD, ppm, etc.) for nominated key accounts.
• Provide weekly/monthly reporting in line with the requirements of the key account.
• Support the VP global key account management and team on operational topics in meetings and other related projects and topics, such as HSE.

Skills on Resume:

• Database Management (Hard Skills)
• Order Processing (Hard Skills)
• Sales Support (Hard Skills)
• Routing Compliance (Hard Skills)
• Delivery Coordination (Hard Skills)
• Freight Quoting (Hard Skills)
• KPI Management (Hard Skills)
• Operational Support (Soft Skills)