Job Summary: 

• Support the specific functional area on assigned projects
• Work with multiple IT departments to accomplish projects
• Test software applications and business systems 
• Assist with the daily activities of the assigned function
• Perform a variety of tasks at the direction of the management team
• Research, provide analysis, and offer solutions relating to a variety of functional projects
• Perform ad hoc analysis, schedules, reporting, and administrative tasks
• Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information

Skills on Resume: 

• Project Support (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Software Testing (Hard Skills)
• Task Management (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Reporting (Hard Skills)
• Confidentiality (Soft Skills)

Job Summary: 

• Collaborate with the IT Automation team to perform business analysis on upcoming automation opportunities to determine suitability for automation and benefit opportunity evaluation
• Contribute to the development of the Development Dashboard to integrate with existing automation tools and provide enhanced planning capabilities
• Explore features of new tools and contribute to discussions on how to leverage the technology best
• Perform reviews on automation output to evaluate results
• Interpret output to propose recommendations to drive continuous model training
• Collaborate with developers and business analysts to validate solutions
• Test solutions to ensure expected results are achieved
• Identify larger patterns and solution opportunities outside of the standard model
• Develop a low complexity attended automation solution

Skills on Resume: 

• Business Analysis (Hard Skills)
• Automation Development (Hard Skills)
• Tool Exploration (Soft Skills)
• Quality Review (Hard Skills)
• Data Interpretation (Hard Skills)
• Team Collaboration (Soft Skills)
• Solution Testing (Hard Skills)
• Process Optimization (Soft Skills)

Job Summary: 

• Analyze and support the mitigation of Digital Risks and security events
• Support the program for the rollout of the Digital Risk Management methodology across the business units
• Work in small teams, usually on multiple projects running in parallel
• Produce high-quality, robust analyses using up-to-date digital approaches
• Participate in the design, development, validation, and maintenance of the analytics data models associated with business intelligence applications
• Contribute to the development of data models and ETLs used in analytical solutions
• Evaluate and provide technical solutions to design, develop, and support business units wishing to implement an information technology solution
• Learn and apply agile methods as part of the project lifecycle
• Participate and contribute to requirements gathering and product backlog refinement activities
• Analyze and evaluate data sets for use in future solutions

Skills on Resume: 

• Risk Analysis (Hard Skills)
• Security Support (Hard Skills)
• Teamwork (Soft Skills)
• Data Analytics (Hard Skills)
• Model Development (Hard Skills)
• Technical Solutions (Hard Skills)
• Agile Methods (Soft Skills)
• Data Evaluation (Hard Skills)

Job Summary: 

• Coordinate installations and manage the daily functioning of desktop and laptop computers (software and hardware), telephones, printers, and other office equipment
• Support promptly on-site users and efficiently individual users with all software, hardware and equipment
• Help with the setup and induction of any new team members
• Coordinate repairs and incidents for all company equipment including returns and warranties
• Act as a member of the IS team based in and managed from Strasbourg by participating in team meetings and GIS company projects
• Investigate and make recommendations for purchase or upgrades of equipment and services
• Track purchases and ensure the company’s inventory is kept up-to-date
• Support the team in finance projects, including design, customizing, testing and documenting, to guarantee an effective development and implementation of the chosen IT solutions
• Analyze business processes and formulate proposals for IT solutions and accompanying frameworks and work methods, to improve the efficiency and effectiveness of the business processes
• Present data-driven recommendations to the finance team

Skills on Resume: 

• Equipment Management (Hard Skills)
• User Support (Soft Skills)
• Onboarding Assistance (Soft Skills)
• Incident Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Inventory Tracking (Hard Skills)
• Process Analysis (Hard Skills)
• Data Presentation (Hard Skills)

Job Summary: 

• Assist Data and Analytics teams in the ingestion of new data sources to the cloud platform
• Provide data analysis through mining, cleaning and exploration of new data
• Analyze relationships between new data sources and existing
• Develop data pipelines through engineering data to meet business use cases
• Assist Data and Analytics teams in data science and machine learning projects through feature engineering, modeling and analysis
• Develop, update, or maintain system/technical documentation for projects performed
• Follow up with internal IT team members to provide feedback and see problems through to resolution
• Handling initial telephone, e-mail or online inquiries and troubleshooting and managing hardware, software or network problems that can be resolved in a defined timeframe, including password reset and basic advice on the use of standard applications
• Recognizing and escalating incidents and requests to the resolver groups
• Ensuring all helpdesk tickets are responded to, resolved, and closed according to approved service levels

Skills on Resume: 

• Data Ingestion (Hard Skills)
• Data Analysis (Hard Skills)
• Pipeline Development (Hard Skills)
• Machine Learning Support (Hard Skills)
• Documentation (Hard Skills)
• Issue Resolution (Soft Skills)
• Technical Support (Soft Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Participate in projects related to IT equipment replacement, automating processes and developing online forms
• Document business workflows for automation, user guides, and updates to the intranet web pages
• Attend meetings and complete assigned tasks by the MicroVention IT Operations or IT Applications team
• Perform other duties and responsibilities as assigned by IT Management
• Answering customer support calls to the IT Service Desk
• Provide direct customer support and IT product deployments
• Assist with application and printer installations
• Assist with conference room automation and video conference setup
• Assist with backup procedures, including job monitoring and administration
• Assist with the maintenance of the Company website content

Skills on Resume: 

• Process Automation (Hard Skills)
• Workflow Documentation (Hard Skills)
• Task Management (Soft Skills)
• Customer Support (Soft Skills)
• IT Deployment (Hard Skills)
• System Maintenance (Hard Skills)
• Backup Administration (Hard Skills)
• Web Content Management (Hard Skills)

Job Summary: 

• Complex and integrated project management covering several business areas and countries
• Business analysis, re-design, implementation and deployment phases
• Support end users to face challenging projects through organization reviews, communication processes, training, etc
• Build and optimize an end-user-level knowledge article by following the engineer’s guide
• Support different types of documentation work including language translation, new site data collection, user survey, project month-end reporting, project workbook, and meeting notes
• Support infrastructure hardware asset management, including stockroom, shipments, etc.
• Support IT ServiceNow data true-up
• Provide end-user support for hardware and software 
• Set up of technology equipment for end users
• Build and deploy laptops to end users
• Build and deploy mobile devices to end users
• Help document the IT Help Desk team processes and standards

Skills on Resume: 

• Project Management (Soft Skills)
• Business Analysis (Hard Skills)
• End-User Support (Soft Skills)
• Documentation (Hard Skills)
• Asset Management (Hard Skills)
• Data Management (Hard Skills)
• Equipment Deployment (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Work closely with Senior Talent Acquisition Specialists
• Understanding and interpreting Technical IT Job Specifications
• Researching skills in the market and matching them to the vacancies available 
• Coming up with innovative ways to find scarce skills and resources
• Ensures all reported application problems and helpdesk tickets are tracked and resolved promptly
• Troubleshooting and fault fixing to maintain end-user systems and applications
• Ensure daily backups are completed successfully
• Installing, upgrading and configuring IT software
• Ensure compliance with the Company’s security policies and standards
• Key administrative tasks within the department

Skills on Resume: 

• Talent Support (Soft Skills)
• Job Analysis (Hard Skills)
• Market Research (Hard Skills)
• Creative Sourcing (Soft Skills)
• Issue Resolution (Soft Skills)
• System Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Write simple to moderate software code
• Apply bug fixes and enhancements to existing applications
• Engage in testing and peer review of code for technical accuracy, standards, and functional compliance to design
• Use and develop written and verbal communication skills, good visual design sense, an understanding of usability principles, and the willingness to learn and understand user experience and workflow
• Work in tandem with other development team members with various skills and backgrounds
• Perform software development tasks and assist in the design and architecture of software applications, individually or as a team member
• Review, analyze, and modify programming systems to include coding, testing, debugging, installing, and documenting to support the organization's software applications
• Software user interface design and usability
• Translate detailed design into computer software
• Prepare required software documentation, including both program- and user-level documentation
• Implement and test software using industry standard techniques and methodologies and perform application testing and database development or web development
• Learn new technologies and skills that benefit the student, team, product, and company

Skills on Resume: 

• Software Development (Hard Skills)
• Bug Fixing (Hard Skills)
• Code Testing (Hard Skills)
• Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• System Analysis (Hard Skills)
• UI Design (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Assists with IT deployments, re-provisioning, inventory maintenance, and installations
• Reviews all inventory adjustments in Service-Now
• Assist with internal IT demands and service requests
• Assists with employee outreach and communications needed to clarify service requests
• Assists with software administration of SharePoint, 3CX VOIP, Service Now, and Azure AD
• Assist in resolving hardware/ software issues
• Assist in software setup and upgrade
• Assist in workstation setup and equipment installation
• Ensure timely and accurate entry of inventory records in systems

Skills on Resume: 

• IT Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• Service Requests (Soft Skills)
• User Communication (Soft Skills)
• Software Administration (Hard Skills)
• Issue Resolution (Soft Skills)
• System Setup (Hard Skills)
• Record Accuracy (Hard Skills)

Job Summary: 

• Supporting and resolving issues related to laptops, iPhones, iPads and Unified Voice technologies (Cisco phone /Jabber, etc.)
• Successfully troubleshoot issues both independently and in collaboration with all available resources
• Providing a high level of customer service while supporting end users
• Overseeing and troubleshooting video conference and telecommunications systems in coordination with regional technical resources
• Maintaining configurations of all notebook and desktop computer systems according to established standards
• Running analysis and reporting, auditing and inventory control 
• Focusing on excellent customer service and the needs of the user community
• Working under pressure and handling stressful situations

Skills on Resume: 

• Technical Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• System Maintenance (Hard Skills)
• Video Conferencing (Hard Skills)
• Inventory Control (Hard Skills)
• User Focus (Soft Skills)
• Stress Management (Soft Skills)

Job Summary: 

• Gain valuable knowledge and real-world experience alongside other employees while assisting with company technology requests and displaying excellent customer service skills
• Contribute to evolution and growth by sharing key knowledge with the internal team
• Provide daily support on incoming tickets and phone calls with a smile
• Deploy workstations to team members
• Innovate, create, make decisions and problem-solve daily to push company growth and better support the growth
• Participate in Full-Stack application design and development
• Work in an Agile Scrum team to develop software using technologies like Java, Angular, C#, .NET, JPA, Hibernate, REST and SQL
• Collaborate using GIT to track source code changes
• Troubleshoot and resolve software-related issues
• Maintain code quality through unit testing
• Work with business analysts to gather requirements
• Support the IT team in the maintenance of hardware, software and other systems
• Assist in maintaining the CMDB up to date

Skills on Resume: 

• Customer Support (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Workstation Deployment (Hard Skills)
• Problem Solving (Soft Skills)
• Full-Stack Development (Hard Skills)
• Agile Collaboration (Soft Skills)
• Code Management (Hard Skills)
• Unit Testing (Hard Skills)

Job Summary: 

• Installs, configures, and maintains hardware, software, and peripherals, including drivers, patches, and updates
• Provides support for end-user software applications and operating systems
• Assists users with hardware problems related to desktops, laptops, tablets, mobile devices, printers, telephones, and peripherals
• Provides organization and maintenance of equipment inventory and storage
• Troubleshot and maintained engineering and design software packages
• Performs computer and phone moves, additions, and changes as they are submitted by Managers
• Some system administration, such as setting up and managing enterprise software that is used to update, configure, or manage end-user systems
• Assists in the design and maintenance of documentation
• Assists in conducting end-user training
• Notifies IT management of emergencies
• Possesses a developing understanding of his/her capabilities and work commitments and can provide estimates/schedules for work deliverables
• Contributes to the continuous improvement of the department and its staff by maintaining an awareness of and promoting state-of-the-art designs, methods, standards, systems, and development techniques
• Coordinates outside service for IT purposes

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Software Support (Hard Skills)
• User Assistance (Soft Skills)
• Inventory Management (Hard Skills)
• System Administration (Hard Skills)
• Documentation (Hard Skills)
• User Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Assist new hires in accessing their assets via Remote onboarding
• Make sure that all new hires have initial licenses ready (GlobalProtect, Office 365, etc.)
• Helps employees with their technical concerns
• Coordinate with the suppliers regarding the warranty of the devices
• Checking all meeting rooms before the end of the shift
• Helps the IT Team with the setup and configuration of laptops/phones
• Define, scope, outline and deliver on technical solutions to enhance customer/stakeholders’ experience with Bayer
• Work with senior members of the team to deliver on support and change-management tasks of low to medium complexity
• Partner with IT members to gain a direct view of what is involved in supporting IT backbone activities focused on Commercial (Sales and Marketing) Digital Transformation areas
• Define, scope, build a roadmap, and deliver on technical solutions to enhance internal processes and retailer support capabilities
• Work with senior members of the team to manage and drive projects and tasks to completion

Skills on Resume: 

• Onboarding Support (Soft Skills)
• License Management (Hard Skills)
• Technical Assistance (Soft Skills)
• Vendor Coordination (Soft Skills)
• Equipment Setup (Hard Skills)
• Technical Solutions (Hard Skills)
• Change Management (Soft Skills)
• Project Execution (Soft Skills)

Job Summary: 

• Applies theory to everyday problems and utilizes statistics and numerical methods
• Builds, analyzes, and administers network, server, and security-related infrastructure
• Designs, develops, tests, implements, and maintains software solutions that directly impact a growing customer base
• Model ethical behavior and execute job responsibilities in accordance with Citizens’ core values, ethics and information protection policies
• Develop modern business, technical and professional skills sought after by top employers
• Deliver on a variety of tasks in support of web development and testing of modern applications
• Utilize Lean Agile practices and principles to deliver value to the organization
• Analyze data and results to assist in recommendations for business process improvement and other project work
• Participate in key technology transformation projects including O365 messaging and collaboration tools migration and associate onboarding optimization
• Work within specialized groups in the Aptos Technology organization to build solutions for business partners and drive value
• Contribute individually and/or as a team member to support a designated technology area
• Work with key stakeholders to accomplish goals and objectives to support the Technology project/program portfolio
• Conduct data and process analysis to support the development of key solutions

Skills on Resume: 

• Statistical Analysis (Hard Skills)
• Network Administration (Hard Skills)
• Software Development (Hard Skills)
• Ethical Conduct (Soft Skills)
• Agile Practices (Soft Skills)
• Data Analysis (Hard Skills)
• Project Collaboration (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Perform basic troubleshooting for desktops, PCs and various IT equipment
• Installing and configuring computer hardware, software, and systems
• Perform basic daily IT operations duties
• Perform technical documentation work
• Perform Microsoft Windows Server Administrator Work
• Maintain the Company Network, knowledge of routers, Switches, VPN, Anti-Virus and Firewall
• Internal PC User Desk help, knowledge of Windows OS, MS Office, Printer and POS system
• Prepare technical documents, user manual/guide and meeting minutes
• Advise and solve user problems on using the software and operation of the installed hardware, to ensure that users have the necessary support to enable them to use the installed software they need
• Ensure that users have the necessary support to enable them to use the installed hardware
• Install hardware and software to ensure that users have the equipment and systems required in the shortest possible time and cost

Skills on Resume: 

• Troubleshooting (Hard Skills)
• System Installation (Hard Skills)
• IT Operations (Hard Skills)
• Documentation (Hard Skills)
• Server Administration (Hard Skills)
• Network Maintenance (Hard Skills)
• User Support (Soft Skills)
• Hardware Setup (Hard Skills)

Job Summary: 

• Design, develop, and implement a project, utilizing multiple technology tools
• Utilize automation tools to help create efficiencies
• Develop a basic understanding of desktop support, Linux/Windows administration, network administration, database administration, customer service, patching, and printer/copier support
• Participate in weekly IT Support department meetings and be able to communicate effectively
• Administer user management and access control setup and support (Active Directory and SSO)
• Conduct laptop/desktop deployments and break/fix (Windows, Mac, Linux)
• Perform hardware/software installs and upgrades
• Perform preventive maintenance
• User support for Windows, Exchange, End User Applications, Office 365, and the ticketing system
• Support the VoIP telephone system

Skills on Resume: 

• Project Development (Hard Skills)
• Automation (Hard Skills)
• System Administration (Hard Skills)
• Communication (Soft Skills)
• Access Management (Hard Skills)
• Device Deployment (Hard Skills)
• Software Upgrades (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Help install, maintain, and upgrade IT infrastructure including wireless access points, network switches, firewalls, and printers
• Help enforce Finoa staff compliance with IT security policies
• Prioritize and triage unexpected help requests, and manage these along with longer-term projects and goals
• Independently troubleshoot and research solutions for novel IT problems
• Assist in developing and maintaining documentation of IT procedures
• Monitors ServiceNow Assignment Group incidents and support requests
• Provides weekly and monthly reporting of ServiceNow Incidents by Assignment Group and priority
• Assist with the rollout and documentation of the Service Catalog module within ServiceNow
• Provides end-user support to various levels of technical and non-technical staff
• Develops, prepares and reviews documentation to identify and improve technology solutions
• Supports PC hardware components, desktop operating system software, and application software
• Participates as a team member on various IT&T-oriented projects
• Provides excellent customer service to end users

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Security Compliance (Hard Skills)
• Task Prioritization (Soft Skills)
• Problem Solving (Soft Skills)
• Documentation (Hard Skills)
• ServiceNow Management (Hard Skills)
• End-User Support (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Answering basic Help Desk calls such as password resets and PC troubleshooting, PC moves, basic writing, administering upgrades, repairs, and enhancements to the various computers, devices, and software
• Assist the technical applications and help desk team with troubleshooting issues about local workstations, printers, mobile devices (smartphones), and file shares
• Engage 3rd-party vendors for equipment repairs
• Install and configure applications for end-users
• Educate end-users about various applications and platforms
• Lifting and transporting PC's and accessories
• Providing helpdesk support to internal employees
• Assist with licensing and software compliance
• Monitoring the network and identifying any issues that may cause performance problems
• Assist with upgrades, installations on PC’s and servers including Hyper V
• Active directory monitoring and clean up
• Document all systems where documentation is needed

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Troubleshooting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Application Installation (Hard Skills)
• User Training (Soft Skills)
• Network Monitoring (Hard Skills)
• Software Compliance (Hard Skills)
• System Documentation (Hard Skills)

Job Summary: 

• Learn on the job experience on the various IBM i / Manufacturing applications used, their capabilities and their use, through the means of self-paced tutorials and everyday real-world experiences
• First-level general Helpdesk support for End-Users, focusing on proper operation of IBM i computer hardware and software, and others
• Provide user hardware support for workstation, printer, and Barcode Scanner issues
• Assist with IBM i system user accounts and desktop management tools
• Assist with backup and archive operations using BRMS
• Continued development into a strong and effective team player while working with a geographically distributed Manufacturing support team
• Ensure documentation standards are created and adhered to
• Participate in projects and testing 
• Research, troubleshoot, and resolve issues reported via Helpdesk
• Track and close tickets in the Helpdesk queue

Skills on Resume: 

• Helpdesk Support (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Account Management (Hard Skills)
• Backup Operations (Hard Skills)
• Team Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Issue Resolution (Soft Skills)
• System Testing (Hard Skills)

Job Summary: 

• Assist with providing technical support to end-users with any IT problems, while documenting all of the issues to create a database of the processes
• Help maintain the computer system to ensure that operations run smoothly
• Help in restructuring the HR workflow and processes on the Cloud Active Directory
• Provide basic support for all Milhaus internal and external users
• Assist and follow up with end users through the problem-solving process
• Identify and escalate issues requiring urgent attention or a higher level of knowledge
• Assist with other projects and duties as assigned by the IT Manager
• Assist with the ticket queue and escalate
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Test and deploy new software and technologies
• Responsible for inventory management
• Keep documentation on policies and procedures up to date
• Collaborate with team members to address IT challenges as they arise

Skills on Resume: 

• Technical Support (Soft Skills)
• System Maintenance (Hard Skills)
• Workflow Optimization (Hard Skills)
• Issue Escalation (Soft Skills)
• Onboarding Management (Hard Skills)
• Software Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Set up new laptops and employee accounts
• Update passwords and unlock users
• Switch out faulty electronic equipment
• Manage threat/spam emails as they arise
• Resolve minor audio/visual errors
• Assist in inventory management
• Purchase and install cybersecurity software
• Upgrade laptops from Microsoft Home to Pro
• Assist with other tasks and projects as they arise

Skills on Resume: 

• Device Setup (Hard Skills)
• Account Management (Hard Skills)
• Equipment Replacement (Hard Skills)
• Email Security (Hard Skills)
• AV Troubleshooting (Hard Skills)
• Inventory Management (Hard Skills)
• Cybersecurity Installation (Hard Skills)
• System Upgrades (Hard Skills)

Job Summary: 

• Deploy and support Windows 10 and distribute software for production and office environments
• Support and deploy Zebra laser printers, handheld scanners and other peripherals
• Support and install network cabling infrastructure for office and manufacturing IT environment including copper cable terminations
• Tag and capture IT assets in the plant and update records
• Address Client Health issues including McAfee Antivirus, CMI, and Ivanti
• Troubleshoot technical issues related to client systems, applications, peripherals, and connectivity
• Maintain spreadsheets of IT asset management records
• Help users to fill out IT online forms for software or and other requests
• Day-to-day operations, responding to support requests and technical issues as they arise

Skills on Resume: 

• System Deployment (Hard Skills)
• Peripheral Support (Hard Skills)
• Network Cabling (Hard Skills)
• Asset Management (Hard Skills)
• Security Maintenance (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Record Keeping (Hard Skills)
• User Assistance (Soft Skills)

Job Summary: 

• Responsible for imaging and setting up computers for new hires
• Responsible for delivering and setting up hardware, as well as installing software
• Assists with creating documentation
• Performs other necessary duties, including project work, as directed by the team lead or manager
• Adheres to internal procedures and performs tasks promptly to contribute to the success of the team
• Participates on teams to research and resolve issues that impact end users or the IT team
• Performing as a part of the global team within the environment of functioning IT processes
• Evaluation, testing and implementation of new solutions (SW or HW)
• Working in an Agile way in an Agile organization
• ServiceNow Incident and Problem Management
• Administer, maintain and support the existing solutions and projects
• Reports on progress, issues and problems to the supervisor
• Providing lessons learned and giving suggestions to optimize the work processes

Skills on Resume: 

• Computer Setup (Hard Skills)
• Hardware Installation (Hard Skills)
• Documentation (Hard Skills)
• Team Collaboration (Soft Skills)
• Issue Resolution (Soft Skills)
• Solution Testing (Hard Skills)
• Agile Practices (Soft Skills)
• ServiceNow Management (Hard Skills)

Job Summary: 

• Perform all data review and validation
• Categorize data based on the assignment
• Reporting findings to the team lead so that actions can be taken to clean up, update, and sanitize personnel information in repositories
• Use internal technical tools to review account usage, legitimacy and appropriately identify users across multiple systems and directories
• Accurately update report data that will be used in correcting and updating information in downstream systems
• Review alerts to determine impact on systems and employees and perform response tasks
• Perform analysis of a variety of data sets to investigate potentially malicious activity
• Review threat material to determine impact and actions
• Work closely with the IT staff to work on active incidents through to closure
• Review daily reports of phishing emails/locked accounts/potentially malicious activity

Skills on Resume: 

• Data Validation (Hard Skills)
• Data Categorization (Hard Skills)
• Reporting (Hard Skills)
• Account Analysis (Hard Skills)
• Data Updating (Hard Skills)
• Threat Monitoring (Hard Skills)
• Incident Response (Hard Skills)
• Cybersecurity Analysis (Hard Skills)

Job Summary: 

• Handle IT-related documentation
• Assist in gathering user requirements and developing appropriate reports for IT and business professionals
• Provide support in setting up end-user training activities
• Identify data quality control and document the same
• Assist in fulfilling user support requests 
• Troubleshooting and resolving business operations Help Desk calls/emails promptly
• Providing FirstEnergy Stadium game day technical assistance for fan-impacting technology
• Providing FirstEnergy Stadium and CrossCountry Mortgage Campus A/V support
• Assists the support services manager with the setup and teardown of event-related functions 
• Providing mobile device support with iOS, Android, and Microsoft products
• Provisioning desk phones and providing telecom support for the new hire workspace
• Assisting with the support of hardware and software issues as they arise

Skills on Resume: 

• IT Documentation (Hard Skills)
• Requirements Gathering (Hard Skills)
• User Training (Soft Skills)
• Data Quality Control (Hard Skills)
• Helpdesk Support (Soft Skills)
• AV Support (Hard Skills)
• Mobile Device Support (Hard Skills)
• Telecom Provisioning (Hard Skills)

Job Summary: 

• Installing computer equipment, including desktops, laptops, monitors, storage devices, telephones and network devices
• Setting up, cleaning up and moving computer equipment in offices and other KONG facilities
• Monitoring the IT support ticketing system and following up on tickets 
• Support customers in all KONG locations with computers and other technology equipment, including mobile phones
• Responds to customer requests in a timely and effective manner
• Testing of new technology components, including hardware, software, peripherals and business processes
• Identifying technology problems and notifying the senior IT team of those issues
• Maintains the reputation of the KONG Information Technology team by managing all responsibilities with professionalism, respect and courtesy

Skills on Resume: 

• Equipment Installation (Hard Skills)
• System Setup (Hard Skills)
• Ticket Monitoring (Hard Skills)
• Customer Support (Soft Skills)
• Technical Testing (Hard Skills)
• Issue Identification (Hard Skills)
• Team Communication (Soft Skills)
• Professionalism (Soft Skills)

Job Summary: 

• Assisting in 1st line support
• Liaising with 3rd party developers on new and existing projects
• Support on PC hardware components, operating system and application software
• Maintaining inventory records and documentation
• Resolving internet and network access issues
• Providing network printer support
• Meeting with staff to provide one-on-one technical assistance 
• Providing technical support to the IT team in installing/maintaining/troubleshooting hardware, software, and other systems
• Assisting with backups, replications, and disaster recovery plans of the Foundation's mission-critical servers
• Participating in IT/AV inventory management processes to organize and maintain IT resources
• Providing first-level technical support to end-user helpdesk tickets
• Assisting with research/data analysis to recommend improvements to existing systems or processes
• Providing IT Support in cybersecurity-related tasks/processes

Skills on Resume: 

• First-Line Support (Soft Skills)
• Vendor Coordination (Soft Skills)
• Hardware Support (Hard Skills)
• Inventory Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Printer Support (Hard Skills)
• Technical Assistance (Soft Skills)
• Cybersecurity Support (Hard Skills)

Job Summary: 

• Deploy, repair, and replace IT client hardware and software following department standards
• Utilize IT Service Management software for documenting, tracking, and completing service tickets
• Ensure timely escalations or resolutions and complete communication to customers
• Troubleshoot computer hardware and peripherals
• Recommend and schedule repairs
• Perform preventative maintenance on the workstation and peripheral equipment
• Keep inventory spaces highly organized
• Report all cybersecurity events to IT Administrators
• Immediately inform IT Management of critical issues affecting productivity or causing production downtime
• Responsible for delivering high-quality customer service
• Ensure accident prevention and safety, work with other staff and closely follow established safety guidelines

Skills on Resume: 

• Hardware Deployment (Hard Skills)
• Ticket Management (Hard Skills)
• Customer Communication (Soft Skills)
• Troubleshooting (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Inventory Organization (Hard Skills)
• Cybersecurity Reporting (Hard Skills)
• Safety Compliance (Soft Skills)

Job Summary: 

• Providing end-user support and responding to applications and connectivity issues for desktop computers, laptops, printers, and other technology devices
• Assist and support role in projects and their execution
• Support the IT team in the maintenance of hardware, software and other systems
• Troubleshoot issues with equipment like printers, computers and servers when needed
• Involved in projects as determined by the supervisor
• Assist in needs analysis for projects in research for solutions to needs
• Gain hands-on practical experience with the full gamut of HelpDesk roles and responsibilities
• Ensure the company's IT policies and procedures adhere to the company's policy
• Troubleshoot and provide support for the issues with the hardware in the organization
• Know and carry out the helpdesk roles and responsibilities independently
• Contribute to the different ongoing projects and initiatives

Skills on Resume: 

• End-User Support (Soft Skills)
• Project Assistance (Soft Skills)
• System Maintenance (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Needs Analysis (Hard Skills)
• Helpdesk Operations (Hard Skills)
• Policy Compliance (Soft Skills)
• Project Contribution (Soft Skills)

Job Summary: 

• Works with the infrastructure team to understand the technological impact of the business
• Remote Help desk support over the phone/via remote management software
• Learn about developing and deploying appropriate Information Technology solutions
• Understand how modifications of basic IT systems improve and simplify business systems and reduce operating costs
• Learn and comply with procedures for proper utilization of IT technology
• Configuring PCs with Microsoft-based Windows operating systems
• Troubleshooting and fixing PCs
• Manage VoIP services and phone equipment
• Creating and managing accounts for IT-related services and vendors
• Packaging and shipping equipment to branch offices

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Remote Assistance (Soft Skills)
• IT Solutions Development (Hard Skills)
• System Optimization (Hard Skills)
• PC Configuration (Hard Skills)
• Troubleshooting (Hard Skills)
• VoIP Management (Hard Skills)
• Account Administration (Hard Skills)

Job Summary: 

• Assist with escalations on incidents/repeat issues, engaging the Service Desk for support or when potential process gaps are identified
• Provide a coordination function for the local business on local IT issues and escalations 
• Provide local support to the central IT team for areas that cannot be handled remotely, e.g., testing on-site infrastructure, checking physical hardware, supporting UAT, allowing access onsite, and supporting testing for users
• Configure and deploy workstations for end-users
• Maintain internal inventory of IT equipment, including peripherals and computers
• Assist with troubleshooting issues and outages on production systems
• Create and maintain an internal wiki with technical documentation, manuals, and IT procedures
• Participate in requirements gathering, analysis and design, documentation, writing test scripts and other specific duties required for each project
• Gather project requirements by working directly with the Business for new projects
• Assist staff with testing and quality efforts by assisting with testing, test case writing and testing documentation
• Participate in small projects and workshops geared towards educational and career development

Skills on Resume: 

• Incident Management (Hard Skills)
• Local Coordination (Soft Skills)
• Onsite Support (Soft Skills)
• Workstation Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Technical Documentation (Hard Skills)
• Requirements Gathering (Hard Skills)

Job Summary: 

• Maintain data center needs, which includes verifying server and equipment health status
• Support servers running both Linux and Windows operating systems
• Organize and maintain the IT document repository
• Maintain open communication and positive working relationships with all staff
• Participates in researching other Global Business Service organizations
• Investigate the current conditions within UPS and through their analysis
• Creates recommendations on work that should be incorporated into Global Business Services (GBS) with an emphasis on the IT work 
• Works on project presentations
• Identifies IT work to be integrated into GBS (improving process, reducing cost and improving service)

Skills on Resume: 

• Server Maintenance (Hard Skills)
• System Support (Hard Skills)
• Documentation Management (Hard Skills)
• Team Communication (Soft Skills)
• Research Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Project Presentation (Soft Skills)
• Service Optimization (Hard Skills)