WHAT DOES AN IT INTERN DO?
Published: Oct 31, 2025 - The Information Technology (IT) Intern involves managing IT assets, maintaining accurate records, and ensuring compliance with corporate policies and procedures. This role supports equipment allocation, disposal, and security in alignment with organizational standards. The intern also focuses on continuous learning, collaboration, and delivering customer-focused technical support across departments.
A Review of Professional Skills and Functions for IT Intern
1. IT Intern Duties
- Technical Support: Collaborate with experienced managers and deliver real results for the organization
- Issue Resolution: Troubleshoot and resolve issues with IT software and hardware such as laptops, printers, networking equipment, A/V and phone equipment, in a corporate office setting
- Account Management: Perform user account management activities such as onboarding and offboarding
- Technology Testing: Assist with testing and configuration of new technologies
- Device Configuration: Image and configure laptops
- Workstation Setup: Prepare laptops for shipment and set up workstations
- Product Research: Assist with research of unusual issues and new products
- Process Improvement: Process improvement contributor
- Business Analysis: Provide Business Analysis for the new functional evolution of the Dragonfly Platform
- DevOps Reporting: Provide support and reporting for Dragonfly Platform dev ops reporting
- Agile Learning: Learn advanced Agile methodology and Martech analytics technologies
2. IT Intern Details
- IT Documentation: Review and create an IT Manual for Noetic
- Hardware Installation: Design, select and install shared file hardware for the Administrative offices
- Technical Support: Fix any computer issues for computers, telephones, and printers
- Hardware Upgrade: Research and present a plan to upgrade hardware and to put all employees on the same software
- Employee Training: Educate Administrative Employees on best practices for web usage and password software usage
- Policy Writing: Write practices for the handbook
- Implementation Planning: Create and present a financial and physical implementation plan for the company's hardware, software, and IT functions
- Telecom Management: Support Asia Telecom Expense Management including Asia fixed inventory true-up (broadband circuit, voice circuit, Toll Free number, etc.)
- Knowledge Article: Build and optimize an end-user level knowledge article by following the engineer’s guide
- Documentation Support: Support different types of documentation work including language translation, new site data collection, user survey, project month-end reporting, project workbook, and meeting notes
- ServiceNow Support: Support IT ServiceNow data true-up
3. IT Intern Responsibilities
- Learning Development: Actively seek opportunities for learning and contribution within the assigned area of responsibility
- Value Commitment: Embrace Zimmer Biomet values and lead by example in all tasks
- Asset Management: Update and manage the corporate IT asset management database
- Equipment Allocation: Ensure IT capital equipment charges are allocated according to policy
- Knowledge Acquisition: Observe and gain input from coworkers to acquire knowledge of methods, procedures, and standards required for the performance of departmental duties
- Process Compliance: Understand and execute corporate IT-defined processes and standards
- Equipment Disposal: Follow proper procedures to ensure Zimmer Biomet equipment is properly recycled or disposed of
- Technical Support: Work effectively across organizational levels, providing customer-first technical support for key IT assets
- Security Enforcement: Proactively enforce local and worldwide security policies, ensuring IT assets are protected
4. IT Intern Job Summary
- Cloud Backup: Monitor and execute regularly scheduled backups to define Storage as a Service cloud-based storage
- Cloud Migration: Transition selected areas of the company to Infrastructure as a Service or Software as a Service cloud-based infrastructure and computing
- Implementation Planning: Identify means and develop procedures for the implementation of cloud-based infrastructure
- Cloud Training: Lead training sessions for selected areas of the company using cloud-based infrastructure and computing
- System Support: Technically set up and support information systems within the organization and interface with off-site vendors
- Hardware Maintenance: Maintain all software and hardware currently used within the company and possess
- Software Adaptation: Quickly assimilate and understand other software
- Inventory Management: Maintain an orderly and accessible inventory of cloud-based infrastructure and software
- License Tracking: Track licenses and renewal updates
- Connectivity Troubleshooting: Diagnose and repair cloud-based connectivity and access issues
- Security Compliance: Develop and follow protocols for the purchase of hardware and software to maintain rigorous compliance with security requirements
- Training Coordination: Participate in training sessions and lead training sessions to acquaint others with new and/or current software and hardware
- IT Planning: Coordinate with IT and IT/Information Security Coordinators to plan for the future IT needs of the company, including technologies, systems, policies and procedures
- Documentation Accuracy: Ensure accuracy and follow documentation procedures for all work
- Activity Reporting: Maintain a notebook of daily activities and provide a weekly report of work
5. IT Intern Accountabilities
- Technical Assessment: Provide technical knowledge in assessing new IT software projects and initiatives to support and enhance existing systems
- Product Testing: Conduct product feature testing, review, and procedure manual write-up
- System Learning: Learn ticketing systems, networking basics, and Active Directory Management
- Cloud Management: Work with various cloud platforms (Google, Dropbox, Office3665)
- Solution Support: Maintain and support solutions within the Sales and Marketing team
- Software Development: Designing, creating and managing programs in .NET, Java, DB2, SQL
- Code Implementation: Consistently write, translate, and code software programs and applications according to specifications
- Task Ownership: Work independently and assume ownership of all assigned deliverables
- Team Collaboration: Perform assigned project tasks in a highly interactive team environment
- Workplace Productivity: Maintaining a productive and positive atmosphere