IT INTERN SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Published: Oct 31, 2025 - The Information Technology (IT) Intern involves technical proficiency in various operating systems, mobile devices, and basic networking and repair tasks. This role requires strong analytical abilities, attention to detail, and effective written and verbal communication skills. The intern also excels in managing multiple responsibilities collaboratively within a fast-paced and dynamic environment.

Essential Hard and Soft Skills for an IT Intern Resume
  • Software Testing
  • Data Analysis
  • Reporting
  • Business Analysis
  • Automation Development
  • Quality Review
  • Risk Analysis
  • Data Analytics
  • Equipment Management
  • Incident Management
  • Project Support
  • Team Collaboration
  • Problem Solving
  • Task Management
  • Process Optimization
  • Customer Support
  • Communication
  • User Support
  • Issue Resolution
  • Process Improvement

Summary of IT Intern Knowledge and Qualifications on Resume

1. BS in Information Technology

  • Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, Adobe Suite, and network printers
  • Experience with Windows 7 and 10 desktops, along with a basic knowledge of Windows 2012 server operating systems
  • Working technical knowledge of basic computer hardware
  • Specific knowledge of Dell laptops and desktops 
  • Working knowledge of a range of remote control tools 
  • Familiar with remote access applications such as Citrix or Windows Terminal Server 
  • Familiar with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base 
  • Familiar with the CCH accounting product line
  • Able to assist with training the end-user community on new systems
  • Able to answer technical questions about equipment and software applications

2. BS in Computer Science

  • Previous working experience in an Internship 
  • Able to provide on-site support and remote support to end users for all IT-related issues and change requests
  • Able to support the configuration and building of PC’s and refreshing applications
  • Able to provide exceptional customer service to all customers
  • Able to perform all other related tasks and projects required throughout the duration of the internship
  • Basic knowledge of PC hardware and software
  • Knowledge of Microsoft desktop Operating systems and the Office suite
  • Working experience in Windows 10 Professional

3. BS in Cybersecurity

  • Ability to learn quickly, self-start, and work in a high-paced environment with little supervision
  • Successful completion of a Criminal Background Check
  • Exceptionally demonstrated verbal and written communication ability
  • Proven ability to multitask and stay organized in a fast-paced environment
  • Strong demonstrated problem-solving ability
  • Enjoy working with computers, technology, gadgets, and people
  • Must be proficient in Microsoft Office/Office 365 platforms
  • Experience with desktop hardware, OS and applications
  • Able to manage time and attention based on assigned job roles and objectives

4. BA in Management Information System

  • Passionate about developing innovative and disruptive solutions
  • Minimum of a 3.0 GPA or higher
  • Knowledge of computer hardware, operating systems and basic networking
  • Experience in establishing and sustaining excellent relationships with the extended team
  • Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
  • Must have strong documentation skills
  • Ability to conduct research into a wide range of computing issues 
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed

5. BS in Computer Engineering

  • Able to pay keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a highly dynamic, fast-changing, and fluid work environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Knowledge of basic computer hardware
  • Experience with Windows 10 and MacOS
  • Basic knowledge of office productivity applications (MS Office/Office 365, Google G Suite, Acrobat, etc.)
  • Basic knowledge of TCP/IP and general networking

6. BA in Computer Information Systems

  • Experience with Windows Operating Systems, especially Windows 7
  • Experience with Microsoft Office 2010
  • Experience with MacOS
  • Experience with mobile devices such as BlackBerry, Android, and iPhone
  • Basic networking knowledge
  • Basic computer repair skills
  • Strong attention to detail and solid analytical skills
  • Ability to manage multiple tasks in a flexible, fast-paced environment
  • Ability to communicate effectively, both written and verbal
  • Ability to solve problems
  • Ability to work in a team environment
  • Ability to work in a fast-paced, demanding environment

7. BS in Database Administration

  • Strong analytical reasoning
  • Excellent communication and interpersonal skills
  • Demonstrated leadership ability and team-building skills
  • Flexibility to adapt to new situations
  • Experience working with Excel and other MS Office programs
  • Basic technical knowledge relating to macOS and networking and good inventory and asset management skills
  • Excellent customer service skills
  • Ability to work independently in a result-oriented way
  • Must have ITIL certification or Apple Certified Support Professional certification
  • Basic MDM (mobile device manager) and/or SSO (single sign-on) knowledge
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