Job Summary: 

• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure the security and privacy of networks and computer systems.
• Organize and schedule upgrades and maintenance with minimal interruption to work processes.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• End-to-end project life cycle management for deploying new applications and upgrades.
• Train users on applications to ensure maximum value is secured from their use.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Procure and inventory management of computer and network equipment.
• Carry out dependent and independent Research on improving business operations/processes.

Skills on Resume:

• Software Configuration (Hard Skills)
• Network Optimization (Hard Skills)
• System Security (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Project Management (Soft Skills)
• User Training (Soft Skills)
• Inventory Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Build positive and constructive partnering relationships with key internal and external stakeholders to leverage technology to meet business needs.
• Work with a managed service provider to provide business application support and administration, including troubleshooting, change management, and future releases to the organization.
• Consult with vendors and clients to integrate and update company technology.
• Work with the Director of Information Technology to ensure the technology path aligns with Helmsley’s overall strategy.
• Administer, monitor, and troubleshoot, including Office 365, cloud file storage, network, data security, virus protection, and email security.
• Administer the internal SharePoint site, leveraging consultants.
• Research application and hardware solutions and assist with the design, implementation, and support of new software and hardware features.
• Work with the IT Technician on troubleshooting and setting up A/V equipment and assist with setting up meetings.
• Work with the IT Technician to set up equipment and provide helpdesk and technical support either by phone, remote access, or site visits.
• Manage Verizon Wireless account and Mobile Device Management software.
• Ensure appropriate security controls are maintained and enforced in areas of responsibility across all business applications and aligned to Helmsley policies.
• Develop training presentations and materials and provide individual and/or group training to staff.

Skills on Resume:

• Technology Partnership (Soft Skills)
• Application Administration (Hard Skills)
• Vendor Consultation (Soft Skills)
• IT Strategy Alignment (Soft Skills)
• System Administration (Hard Skills)
• SharePoint Management (Hard Skills)
• Hardware Implementation (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Upload relational contractual documentation into the asset management and contract management repository tool.
• Link and create relationships between assets and contracts.
• Ensure accurate records exist in the asset management and contract management repository tool.
• Load procurement and purchasing transactions into the asset management and contract management repository tool.
• Enter shopping carts for technology acquisitions.
• Manage the software portfolio and track the life cycle of all Assets.
• Respond to requests from software owners, end users, managers, developers, and team members for specific ITAM information.
• Responsible for data entry.
• Responsible for document processes and procedures.
• Analyze shopping carts for Asset Management data and approvals.

Skills on Resume:

• Contract Documentation (Hard Skills)
• Asset Linking (Hard Skills)
• Record Accuracy (Hard Skills)
• Procurement Coordination (Soft Skills)
• Technology Acquisition (Hard Skills)
• Software Lifecycle (Hard Skills)
• ITAM Communication (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Help scale assigned IT Functions.
• Ensure the successful adoption of technologies at hand while also keeping an eye on improvement in both streamlining and security.
• Directly or indirectly owns portions of the Enterprise tech stack with an emphasis on more than one of the following: ITSM, VPN, AV, SSO, MDM.
• Experience supporting and administering most of the following: Office 365/Exchange, Slack, Azure AD, Zoom.
• Configure, support, and troubleshoot Apple/Mac and PC systems.
• Assist in maintaining oversight of compliance and audit requirements.
• Responsible for managing vendor relationships.
• Establish and maintain a system to track all technology assets.
• Lead development and execution of project plans, communications plans, controls, resources, budgets, etc., with a best practice mindset.

Skills on Resume:

• IT Function Scaling (Soft Skills)
• Technology Adoption (Soft Skills)
• Enterprise System Management (Hard Skills)
• System Administration (Hard Skills)
• Device Troubleshooting (Hard Skills)
• Compliance Oversight (Soft Skills)
• Vendor Management (Soft Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Respond to help desk tickets in a timely and courteous manner.
• Monitor the progress of incidents and problems while providing timely updates to customers.
• Discover, diagnose, repair and maintain all aspects of the end-user computing experience, including desktops, laptops, servers, smart phones, tablets, wired and wireless networks, etc.
• Coordinate and escalate complex issues to the escalation and leadership teams.
• Install computer hardware, software, as well as peripherals following design or installation specifications.
• Assist in network and server administration.
• Instruct users in the operation of agency equipment and processes, including but not limited to hardware, software, tablets and phones.
• Assist with asset tracking of all IT equipment and peripherals.

Skills on Resume:

• Help Desk Support (Soft Skills)
• Incident Monitoring (Soft Skills)
• System Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Hardware Installation (Hard Skills)
• Network Administration (Hard Skills)
• User Training (Soft Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
• Collaborate with other IT professionals (including remote ones) to maintain the department’s standards, functionality, and performance.
• Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
• Maintain positive relations with all employees and seek suggestions/ways of improving compliance with IT processes and systems.
• Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and ensure they are efficient and not redundant.
• Participate in project activities and ensure timely project delivery.
• Organize own work effectively and efficiently.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific.

Skills on Resume:

• IT Operations (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Employee Relations (Soft Skills)
• Process Improvement (Soft Skills)
• Project Delivery (Soft Skills)
• Work Organization (Soft Skills)
• Data Confidentiality (Soft Skills)

Job Summary: 

• Maintain discretion and confidentiality in all areas pertaining to IT systems.
• Participate in the exchange of ideas within the department.
• Ask questions and encourage input from other team members.
• Understand and embrace the business and IT strategic direction.
• Provide regular updates to appropriate managers and confer with them on complex or unusual situations.
• Demonstrate commitment to customer service, anticipate, meet and exceed customer expectations, solve customer problems quickly and effectively, and make customer issues a priority.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company, IT and department policy, processes and procedures.
• Comply and follow all procedures within the company's security policy.

Skills on Resume:

• Data Confidentiality (Soft Skills)
• Team Communication (Soft Skills)
• Collaborative Inquiry (Soft Skills)
• Strategic Alignment (Soft Skills)
• Manager Reporting (Soft Skills)
• Customer Service (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Responsible for supporting Microsoft systems and technologies.
• Support Active Directory, Office 365, ADFS, and end-user support on Microsoft Windows and Office.
• Perform day-to-day support for Strata employees by handling incident and trouble tickets.
• Administer Strata’s Office 365 deployment.
• Own asset inventory, including hardware replacement and disposal, inventory levels, and evaluation of new models and emerging technologies.
• Assist with the onboarding and offboarding of staff.
• Manage endpoint images, configuration, and deployment for user computing platforms.
• Support compliance and audit efforts by creating scripts using PowerShell to automate policy changes.
• Package and deploy new software to endpoints.

Skills on Resume:

• Microsoft Support (Hard Skills)
• Active Directory (Hard Skills)
• Incident Handling (Soft Skills)
• Office 365 (Hard Skills)
• Asset Management (Hard Skills)
• Staff Onboarding (Soft Skills)
• Endpoint Deployment (Hard Skills)
• PowerShell Automation (Hard Skills)

Job Summary: 

• Provide routine support for end users with IT-related issues in a timely and professional manner.
• Answer, evaluate and prioritize incoming ticket requests for IT service in a professional, courteous manner.
• Follow standard help desk operating procedures to accurately log all requests using established request tracking software.
• Resolve routine hardware and software problems.
• Coordinate work escalations with the appropriate technical resource or group for more complex issues.
• Perform first-line support and customer service with internal employees and external partners to resolve problems and to maintain a high level of customer satisfaction.
• Interface with department peers, internal employees, and external partners to escalate problems, issues, and communications appropriately.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Adhere to all confidentiality rules and policies.
• Follow all company and department policies and rules.
• Ensure that all problems are logged, resolved/assigned for resolution, prioritized and tracked, and communicated appropriately.

Skills on Resume:

• End User Support (Soft Skills)
• Ticket Management (Hard Skills)
• Help Desk Operations (Hard Skills)
• Issue Resolution (Hard Skills)
• Work Escalation (Soft Skills)
• Customer Service (Soft Skills)
• Team Communication (Soft Skills)
• Technical Learning (Soft Skills)

Job Summary: 

• Contact for IT Shop Floor activities, CAQ from IBS and production planning systems.
• Responsible for executing the IT shop floor strategy and ensuring that consistency is applied to all applications.
• Support for the execution of Continuous Improvement initiatives on the shop floor, including the monitoring, reviewing, and facilitating the resolution of issues.
• Responsible for providing leadership in the use of shop floor applications across the business
• Ensure quality delivery of client support throughout the shop floor applications' life cycles.
• Responsible for implementing projects consistent with long-range IT plans and installation standards.
• Responsible for integration with all TIS strategies and initiatives.
• Act as liaison and business partner to the outsourced infrastructure provider (CSC).
• Maintain relationships with vendors and professional service organizations.

Skills on Resume:

• Shop Floor Support (Hard Skills)
• Application Management (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Leadership (Soft Skills)
• Client Support (Soft Skills)
• Project Implementation (Hard Skills)
• IT Integration (Hard Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Perform Data Center Servers and Network systems installation and configurations.
• Perform hardware diagnostics and troubleshoot all system hardware and network-related problems.
• Perform intermediate-level Linux OS troubleshooting.
• Perform intermediate-level Network configuration troubleshooting.
• Perform replacement of internal and external hardware parts of Servers and Network devices.
• Perform storage media (HDD, SSD, etc.) sanitization and destruction tasks.
• Maintain a high level of system reliability by prioritizing the resolution of trouble tickets efficiently.
• Work with multiple internal teams (DC operations, DC Engineering, Logistics, Security, Projects, etc.) and be a good team player.
• Work with external/3rd party vendors and contractors to achieve the organization's needs.

Skills on Resume: 

• Server Installation (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Linux Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Hardware Replacement (Hard Skills)
• Data Sanitization (Hard Skills)
• Issue Prioritization (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Adhere to DC operations, Logistics, Security and safety-related processes and guidelines.
• Practice and enforce Amazon's Security and Safety best practices.
• Share ideas and contribute to projects to improve the DC work environment and to improve DC operational efficiencies.
• Participate, lead and deliver small to mid-scale projects, including Data Center rollout.
• Understands operational metrics and drives actions to achieve the targets.
• Work with local and/or global Data center teams.
• Work with Site-stationed DCO, DCEO, Logistics and Security team.
• Support small and large-scale projects and support activities like DC Audits (Rack, Server, parts, etc), cycle counts, etc.
• Work on Software development projects for Singapore Infrastructure teams.

Skills on Resume:

• Server Installation (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Linux Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Hardware Replacement (Hard Skills)
• Data Sanitization (Hard Skills)
• Issue Prioritization (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Solicit regular feedback from the field to ensure there are no gaps in communication between IT and the business.
• Respond to help desk tickets, telephone calls, emails and personnel requests for technical support.
• Document, track and monitor all help desk interactions.
• Ensure a timely resolution and maintain thorough communication with the user until the help desk request can be closed.
• Demonstrate strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
• Use strong analytical skills to diagnose problems (hardware, software, network, sysadmin, etc.) and determine appropriate solutions.
• Research questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals and stay current with system information, changes and updates.
• Maintain accurate hardware and software inventory.

Skills on Resume:

• Feedback Management (Soft Skills)
• Technical Support (Hard Skills)
• Ticket Tracking (Hard Skills)
• Issue Resolution (Soft Skills)
• Problem Analysis (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide support to end users, plan for and conduct OS release testing, including vetting of new versions.
• Manage Apple MacOS, Chrome OS, and iOS device support, including but not limited to MacBook, iPad, iPhone and MiFi devices.
• Interact with the end users to generate OS and hardware solutions for business needs.
• Architect OS/hardware deployment procedures, patch management, administration of security systems, Jamf/Casper server administration, and the operating system configuration of all client platforms.
• Research new hardware and software technologies, analyze business and market trends, and apply best practices and standards to procedures.
• Create and manage the OS and hardware framework for Security and Corporate Policies.
• Work extensively with the IT Security Department, Management and other groups to plan, test and develop strategies to stay in legal and corporate compliance in client environments.
• Maintain documentation of images, procedures and policies.
• Test, build, and document the necessary steps for deploying hardware and software, resolving escalated issues, and utilizing support tools.
• Responsible for escalating issues and problem ticket resolution tracking, including root cause analysis.
• Serve as an escalation point for Incidents.

Skills on Resume:

• End User Support (Soft Skills)
• Device Management (Hard Skills)
• User Interaction (Soft Skills)
• System Architecture (Hard Skills)
• Technology Research (Soft Skills)
• Security Compliance (Hard Skills)
• Documentation Management (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Ensure that all administration within IT and around IT activities is managed properly and in a timely manner.
• Responsible for the server maintenance, including backups, monitoring, and contingency planning/testing.
• Ensure that the IT environment of uniQure is compliant with relevant quality standards.
• Provide help desk support to the colleagues in the Lexington-based facility.
• Respond and resolve IT requests and queries logged via the IT Support Help Desk in accordance with the priorities set.
• Responsible for the company’s internet policy, monitors internet, intranet, and email to prevent misbehavior and unethical usage.
• Participates and provides artifacts and evidence per internal and external audits.
• Responsible for system security, software updates, and change control.
• Involved in license management, purchase negotiations, and crisis communications.
• Responsible for asset and knowledge inventory management.
• Communicate with vendors, support companies, and third parties.

Skills on Resume:

• IT Administration (Soft Skills)
• Server Maintenance (Hard Skills)
• Quality Compliance (Hard Skills)
• Help Desk Support (Soft Skills)
• Issue Resolution (Soft Skills)
• System Security (Hard Skills)
• License Management (Hard Skills)
• Vendor Communication (Soft Skills)

Job Summary: 

• Contact external Clients to arrange and carry out test and live video conference calls.
• Assist and connect all internal/external video conference calls, including Vidyo gateway and separate audio conference bridges.
• Assist with the optimization, setup and connection of Vidyo desktop calls.
• Escort/supervise service technicians while at the office.
• Ensure that IT stock levels are adequate and keep the storage areas tidy and organized.
• Issue IT hardware/consumables to Users and record in the CA system.
• Replace faulty/lost mobile devices and arrange replacements and SIM card changes.
• Assist with setting up and restoring mobile devices and device re-enrollment into the BCG environment.
• Assist in preparing and deploying laptops for Staff.
• Assist with the moving and setup of the IT desk equipment.
• Arrange service and maintenance visits and may need to escort/supervise printer service technicians while at the office.

Skills on Resume:

• Client Coordination (Soft Skills)
• Video Conferencing (Hard Skills)
• System Optimization (Hard Skills)
• Technician Supervision (Soft Skills)
• Inventory Management (Hard Skills)
• Hardware Issuance (Hard Skills)
• Device Setup (Hard Skills)
• Equipment Deployment (Hard Skills)

Job Summary: 

• Provide prompt response to members' problems and requests while managing and maintaining the closing of tickets within Jira Service Desk.
• Act as the primary interface for the Corporate IT Team, providing a positive experience for Company team members through tailored IT solutions.
• Responsible for team members' computer and account management, provisioning and de-provisioning, as well as inventory management of equipment.
• Handle the installation, configuration, and support of network resources, including printers and other peripheral devices, among many other tasks.
• Work all aspects of problem resolution for team members, including but not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors.
• Build a sense of Company website this role, the IT Associate will interface with all employees.
• Look for an emotionally intelligent and empathetic individual to join the Company website expertise, as a team member helps.
• Identify opportunities for continuous process improvements and partner with other Company technology teams to design, plan and implement a resolution.

Skills on Resume:

• Ticket Management (Hard Skills)
• User Support (Soft Skills)
• Account Provisioning (Hard Skills)
• Network Administration (Hard Skills)
• Problem Resolution (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Manage all corporate cloud applications.
• Code, test, document and implement new features and/or applications, following planned dates to avoid delivery delays.
• Serve as the primary IT help desk support function in the business.
• Responsible for user access management (creation, changes and termination), general user support for IT-related issues, and hardware management (inventory control, support).
• Monitor and manage patches and OS updates.
• Interact with internal departments, developing internal processes and solutions to meet organizational objectives.
• Develop system integrations and maintain existing ones, using the Dell Boomi SaaS platform.
• Support new-employee onboarding from an IT perspective.
• Maintain confidentiality regarding employee, company and customer information.
• Stay abreast of system technology best practices and changing technologies for business technology enhancements.

Skills on Resume:

• Cloud Management (Hard Skills)
• Feature Development (Hard Skills)
• Help Desk Support (Soft Skills)
• User Access (Hard Skills)
• Patch Management (Hard Skills)
• Process Development (Soft Skills)
• System Integration (Hard Skills)
• Employee Onboarding (Soft Skills)

Job Summary: 

• Understand support problems, analyze problem data and determine appropriate solutions.
• Provide first-level support to customer service requests in a timely and accurate manner.
• Escalate complex support requests to relevant IT staff for resolutions.
• Ensure standard operating procedures are followed and meet service level agreements.
• Assist in the development and enhancement of IT systems, analyze system issues and provide resolutions.
• Assess potential risks and technical challenges and prepare appropriate mitigation plans.
• Demonstrate a wide range of technical skills and problem-solving ability to clients.
• Work independently or with team members to solve complex IT issues and design creative solutions.
• Provide dedicated client service to ensure an excellent customer experience.

Skills on Resume:

• Problem Analysis (Hard Skills)
• Customer Support (Soft Skills)
• Issue Escalation (Soft Skills)
• SOP Compliance (Hard Skills)
• System Enhancement (Hard Skills)
• Risk Mitigation (Soft Skills)
• Technical Expertise (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for mid-level administration of core services, including G Suite, Okta, Slack, Jamf Pro, Intune, and others.
• Keep the IT ship afloat if the manager is unavailable.
• Respond expediently to ticketed support requests from employees and always provide personable, excellent assistance.
• Maintain outstanding documentation of interactions and internal processes that will help create and maintain.
• Understand that good documentation can flatten the curve of support requests.
• Grow into an IT Admin role with the potential to experiment and train in TechOps, DevOps, and other related fields.
• Assist users via phone and face-to-face with questions regarding software applications and operating systems.
• Troubleshoot and assist via remote.
• Assist with hardware issues such as printers, workstations, cell phones, etc.
• Maintain the system for tracking all network documentation and hardware issues.
• Responsible for on-call support after work hours.

Skills on Resume:

• System Administration (Hard Skills)
• IT Support (Soft Skills)
• Ticket Response (Soft Skills)
• Documentation Management (Hard Skills)
• User Assistance (Soft Skills)
• Remote Troubleshooting (Hard Skills)
• Hardware Support (Hard Skills)
• On-Call Support (Soft Skills)