Job Summary: 

• Processing re-instatement valuations
• Claims processing and invoicing
• Dealing with general enquiries via telephone and email
• Support the Customer Service team with all administrative tasks
• Responding to emails and letters
• Answering inbound phone calls 
• Dealing with overflow calls during busy periods
• Following up on new opportunities
• Requesting and collating documents for underwriting
• Managing customer relationships
• Booking appointments for Consultants
• Providing a high standard/quality of work in a quick and timely manner
• Communicating with external and internal clients
• Assisting fellow team members and management 

Skills on Resume: 

• Processing Claims (Hard Skills)
• Invoicing Accuracy (Hard Skills)
• Document Management (Hard Skills)
• Customer Service (Soft Skills)
• Phone Handling (Soft Skills)
• Email Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Understand and create contractual documents
• Manage Client Invoices and monitor payments
• Support Finance in invoice reconciliation
• Support Compliance in Regulatory reporting
• Keep close contact with Clients
• Analyse portfolio data to improve portfolio understanding and monitoring
• Create and deliver reports and portfolio analyses
• Contribute to the creation and definition of processes within a relatively new organization and help set up and improve the department
• Create a use case to help improve system functionalities
• Test execution in case of new development to be certified
• Support colleagues in the department

Skills on Resume: 

• Contract Drafting (Hard Skills)
• Invoice Management (Hard Skills)
• Regulatory Reporting (Hard Skills)
• Portfolio Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• System Testing (Hard Skills)
• Client Relations (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Supports client-facing brokers in all aspects of administration and technical support
• Ensures timely and accurate production/processing of relevant documents/information (includes report preparation)
• Understanding revenue recognition principles and accrual accounting
• Updates spreadsheets and reports
• Contributes to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and performance standards
• Updates reports based on predefined templates regularly to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Provide administrative support to Brokers
• Processing of renewal submissions and claim documents
• Obtain quotes for clients' policies (new and existing)
• Preparing documents for client service meetings
• General client queries and requests (via email and phone)
• Manage the office and reception desk

Skills on Resume: 

• Document Processing (Hard Skills)
• Report Preparation (Hard Skills)
• Accounting Knowledge (Hard Skills)
• Spreadsheet Management (Hard Skills)
• Client Service (Soft Skills)
• Policy Quoting (Hard Skills)
• Administrative Support (Soft Skills)
• Office Management (Soft Skills)

Job Summary: 

• Negotiating renewals with insurers
• Ascertaining further opportunities whereby Aon may satisfy the client's insurance needs
• Retaining an agreed proportion of clients
• Responding promptly and efficiently to client instructions, requests and enquiries at all times
• Acting with honesty and integrity, building trust and understanding
• Builds relationships with dental offices via phone regarding patient balances and the status of insurance claims
• Communicates with insurance companies regarding how a dental claim was paid to determine the most appropriate application of the payment to a patient’s account
• Prints, scans and tracks EOB insurance claims
• Sends primary EOB to secondary insurance companies
• Copies, scans and shreds appropriate documents
• Verifies batches that are scanned
• Administers insurance website maintenance

Skills on Resume: 

• Renewal Negotiation (Hard Skills)
• Opportunity Identification (Soft Skills)
• Client Retention (Soft Skills)
• Client Communication (Soft Skills)
• Trust Building (Soft Skills)
• Claims Processing (Hard Skills)
• Document Handling (Hard Skills)
• Website Maintenance (Hard Skills)

Job Summary: 

• Respond to incoming calls, taking full messages and action
• Providing new insurance quotations as well as generating renewals and mid-term adjustments using system-provided quoting platforms
• Writing to clients, including the generation of debits and credits
• Checking of client documentation to ensure all is in order
• Deal with incoming and outgoing post and emails
• Provide general administration services to clients
• Data entry of insurance information into in-house systems, to agreed, defined standards of accuracy and timelines
• Accurate scanning and filing of documentation into the document management system
• Daily logging of work received for the underwriting support team into an in-house database
• Daily liaison with finance, claims and underwriting team
• Manage daily reporting for various areas of the business

Skills on Resume: 

• Call Handling (Soft Skills)
• Quotation Generation (Hard Skills)
• Document Checking (Hard Skills)
• Email Management (Soft Skills)
• Data Entry (Hard Skills)
• Record Keeping (Hard Skills)
• Team Liaison (Soft Skills)
• Report Management (Hard Skills)

Job Summary: 

• Review and analyse data, including insurance claims, premiums, and reserves
• Keeping track and managing project action points 
• Communicating with Third Party Administrators to request evidence of documentation to support closure of action points
• Back office administration support in an accurate, compliant and timely manner
• Dealing with telephone queries
• Processing all incoming internal and external mail and email
• Identify complaints and follow the correct procedure
• Issuing documentation and processing amendments to policies
• Assisting with the inputting of accurate data onto bespoke systems and Microsoft Office systems
• Updating records in line with business service level agreements
• Carrying out general administration business support 

Skills on Resume: 

• Data Analysis (Hard Skills)
• Project Management (Soft Skills)
• Evidence Requesting (Soft Skills)
• Administrative Support (Hard Skills)
• Query Handling (Soft Skills)
• Complaint Management (Soft Skills)
• Policy Processing (Hard Skills)
• Record Updating (Hard Skills)

Job Summary: 

• Be the contact point for member claim enquiries
• Liaise with members, brokers, insurers and other stakeholders to resolve claims issues
• Ensure all documentation is obtained for claims, verify the quality of files and maintain data integrity
• Provide updates on the progress of claims
• Process claims and payments
• Generating reporting and analysis from the claims database
• Work with managers on collecting community property and risk exposure information, determining insurance needs, reviewing policies, and facilitating insurance claim paperwork
• Maintain relationships with surety companies and brokers
• Prepare insurance request for proposal to include obtaining applications, financial reports, and loss runs
• Secure quotes that provide premium savings and prepare an insurance matrix for managers' reference

Skills on Resume: 

• Claims Handling (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Document Verification (Hard Skills)
• Data Integrity (Hard Skills)
• Report Analysis (Hard Skills)
• Policy Review (Hard Skills)
• Relationship Management (Soft Skills)
• Quote Negotiation (Hard Skills)

Job Summary: 

• Creating Risk records within the client's broking system
• Calculating and entering Premium details for each Policy and ensuring entries are processed to the ledger in an accurate manner
• Processing tasks accurately in an efficient manner by the month-end deadlines
• Investigating any discrepancies between calculated Premiums and instructions received from the client
• Escalating to the client or a senior colleague
• Handle and resolve client, broker and cedant queries
• Submit cash and delinked LPans to Xchanging
• Processing amendments to policies, liaising with brokers, and supporting the underwriting team with referrals and adjustments,
• Assisting with the inputting of accurate data onto bespoke systems and Microsoft Office systems
• Updating records in line with business service level agreements,
• Issuing documentation, dealing with daily post and diary management,
• Dealing with complex telephone queries, transferring these to the relevant departments,
• Carrying out general administration business support 

Skills on Resume: 

• Risk Recording (Hard Skills)
• Premium Calculation (Hard Skills)
• Discrepancy Investigation (Hard Skills)
• Client Queries (Soft Skills)
• Policy Processing (Hard Skills)
• Data Entry (Hard Skills)
• Telephone Handling (Soft Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Creates and maintains Word documents to support the School Office Administration staff
• Maintains Word documentation instructions in support of School Office Administration including PowerPoint Training Sessions for risk processes
• Maintains SharePoint (cloud-based) systems in support of School Office Administration and Risk Management processes and procedures
• Works with Risk Manager and Broker to maintain Excel spreadsheets to capture Certificates of Insurance, requirements, and contacts
• Distributes and requests Certificates of Insurance
• Assist with Vehicle Management (new vehicle insurance requests, requests for MVRs, insurance renewal card distribution)
• Uses an internet-based program to maintain and track school-based student incidents
• Oversees certain vendor Certificates of Insurance, including transportation
• Maintains NFIP policies and renewals as well as new policies
• Provide accurate, professional, quality Customer Service to client groups
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationships and service
• Actively contribute to a high-performing and engaged Group Benefits team in a respectful team environment
• Handling written and verbal client inquiries regarding Group Insurance coverage and policies
• Communicating benefits and providing information on eligibility and coverage options
• Processing transactions and monthly reconciliation for the insured
• Liaising with Clients, Providers and Insurance Carriers, ensuring inquiries/complaints are handled accordingly

Skills on Resume: 

• Document Management (Hard Skills)
• SharePoint Maintenance (Hard Skills)
• Excel Tracking (Hard Skills)
• Vehicle Insurance (Hard Skills)
• Customer Service (Soft Skills)
• Client Relations (Soft Skills)
• Policy Processing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Updating and maintaining monitoring spreadsheets
• Inputting accurate data and dealing with client enquiries
• Comply with internal and external regulatory requirements
• Triaging and processing all new information and correspondence
• Working closely with brokers and third parties to obtain accurate information
• Undertake ad-hoc project work and other relevant duties 
• Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
• Respond to enquiries from clients and insureds received by phone, letter, e-mail, or fax (where possible) courteously and helpfully and ensure that all information is obtained and communicated correctly
• Validate policy details and set up new legal expenses insurance claims on the Claims Management System
• Type letters/memos/emails/ and deal with correspondence 
• Greet visitors, arrange for refreshments for visitors and deal with deliveries

Skills on Resume: 

• Spreadsheet Management (Hard Skills)
• Data Entry (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Information Processing (Hard Skills)
• Broker Liaison (Soft Skills)
• Client Communication (Soft Skills)
• Claims Setup (Hard Skills)
• Visitor Management (Soft Skills)

Job Summary: 

• Identify clients from the renewal list and open claims list to contact for permission to transfer client money
• Contact clients using various written and verbal mechanisms to obtain the necessary written permissions following pre-agreed procedures
• Keep records of requests for permission and written consents to evidence the performance of the project
• Perform comparisons between the written consents and the client money held by the client to calculate the value and volume of written consents versus the total client money held
• Produce reporting to show progress that can be used to update working groups, Steerco, the Board, the FCA and internal and external auditors
• Work with the relevant Project Manager to ensure that any reporting provided is satisfactory to satisfy the various oversight committees
• Work with the Business Units to obtain assistance in obtaining written responses where the standard contact procedures have been unsuccessful
• Refer questions raised by clients to the relevant internal Ardonagh Specialty departments
• Ensure the questions are answered and the response is provided to the client to close the query
• Build and manage relationships with key internal and external stakeholders to ensure the success of the project
• Ensure compliance with appropriate group policies and procedures
• Work with the Ardonagh Specialty Client Money and BE Manager to ensure compliance with the FCA CASS 5 Client Money Rules
• Ensure the successful completion of training and assessment exercises from the Compliance and Training Departments

Skills on Resume: 

• Client Contact (Soft Skills)
• Record Keeping (Hard Skills)
• Data Comparison (Hard Skills)
• Report Production (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Query Resolution (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Training Completion (Soft Skills)

Job Summary: 

• Support to the administration team on products and membership
• Customer file checks to ensure information is correctly input on the company's web portal by customers
• Take ownership of tasks assigned to support the customer service and sales team
• Processing cancellation letters
• Managing simple customer queries received by email
• Handling any customer requests for postal documentation
• Participate and embrace staff training and coaching
• Provide quotes for new cars, renewal/non-franchise, commercial vehicles and motorcycles
• Issue renewals and cover notes for registration/delivery of vehicles
• Updating of Sales for transactions and follow-up on No Claim Discount (NCD) issues
• Perform daily tallying of credit card transactions
• Follow up on payment failures
• Handle enquiries from customers

Skills on Resume: 

• File Checking (Hard Skills)
• Task Ownership (Soft Skills)
• Cancellation Processing (Hard Skills)
• Email Handling (Soft Skills)
• Quote Preparation (Hard Skills)
• Renewal Issuing (Hard Skills)
• Payment Tracking (Hard Skills)
• Customer Enquiries (Soft Skills)

Job Summary: 

• Complete new business set-ups, maintain new business logs and reports and follow up on cases 
• Liaising with the sales teams to ensure compliant payment of new business set-ups where agents are unable to take payments over the phone
• Monitoring all policies where documentation is outstanding, issuing reminder letters and sending for cancellation, documentation is not received within the agreed timelines
• Acting as a support function for the My Cornmarket app via different communication channels such as email, inbound/ outbound calls and webchat
• Calling customers to follow up on documentation queries, new business set up queries, app queries and for ad hoc queries
• Completion of daily printing for certificates, renewals, new business, mid-term alterations and renewal documentation
• Maintaining the printing log
• Issuing supporting documents for new business, renewals and existing business
• Maintaining travel upload and processing business
• Completion of purchase orders for the department
• Managing the unpaid direct debit process and escalating issues as they arise
• Processing client and insurance company requests received in the daily post
• Assisting customers who call into the office with queries surrounding their motor or home insurance policies
• Managing team inboxes, ensuring all requests are processed, responded and issued efficiently
• Completion of ad-hoc tasks within the PI Admin department
• Complying with risk control and regulatory requirements that are relevant to this role and the Personal Insurance department as a whole
• Maintaining commercial awareness of administration processes 

Skills on Resume: 

• Business Setup (Hard Skills)
• Policy Monitoring (Hard Skills)
• Client Communication (Soft Skills)
• Document Issuing (Hard Skills)
• Query Handling (Soft Skills)
• Payment Management (Hard Skills)
• Inbox Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Providing administrative support to the SME team
• Speaking to customers on the phone
• Replying to emails and sending out any documentation
• Updating the system with updated information
• Chasing Insurance Providers and Solicitors to obtain updates for clients
• Emailing and calling clients to update them on the status of their application
• Using an online system to log all notes and complete tasks on cases
• Generate a quotation from insurers and underwriters
• Handle general administrative and operational duties
• Perform policy processing duties for new insurance polices, renewals, amendments, cancellations, claims, etc.
• Following up with existing clients with Renewals
• Attend to Insurance-related inquiries via calls, email, and text messages
• Process and ensure proper documentation, records and filing

Skills on Resume: 

• Administrative Support (Soft Skills)
• Client Communication (Soft Skills)
• System Updating (Hard Skills)
• Provider Liaison (Soft Skills)
• Quotation Generation (Hard Skills)
• Policy Processing (Hard Skills)
• Renewal Follow-up (Hard Skills)
• Record Management (Hard Skills)