Job Summary: 

• Provide customer service to existing insurance holders
• Authorize requests for long-term services and insurance coverage
• Validate insurance claims and verify electronically
• Generate letters and reports
• Perform accurate data entry to update the company database
• Assist in gathering and assimilating insurance marketing materials in preparation for annual insurance program renewals
• Understand the company risk environment and communicate risk factors to the broker to facilitate solutions
• Gain specific knowledge of the transportation segment of the insurance market as well as insight into all lines of coverage
• Coordinate scheduling of insurance carrier loss control services and internal teams
• Assist in gathering information for year-end insurance audits
• Assist with general questions throughout the process
• Collaborate with internal teams to assist in procuring insurance coverage for specific projects and accounts 

Skills on Resume: 

• Customer Service (Soft Skills)
• Claims Validation (Hard Skills)
• Data Entry (Hard Skills)
• Report Writing (Hard Skills)
• Risk Communication (Soft Skills)
• Insurance Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Document and report claims submission issues immediately and provide feedback to Management
• Provide resolution for pended claims within allowable time frames 
• Resolve complex issues either through individual actions or by coordinating information/action of other team members, other Patient Accounts staff, or the appropriate individuals in other departments or at the payer
• Seeks assistance from Management appropriately
• Provide support to team members
• Write-off requests are completed correctly and submitted daily for Supervisor review
• Handles most complex and/or highest dollar accounts and provides appropriate follow-up based on established protocol
• Productivity and quality expectations are met weekly for assigned work lists and any supervisor-assigned special tasks
• Process all EPIC charge review edits related to billing or front-end registration errors
• Process all EPIC claims edits assigned to the billing office
• Process all aspects of global billing (transplant, administrative charity)

Skills on Resume: 

• Claims Reporting (Hard Skills)
• Issue Resolution (Soft Skills)
• Team Support (Soft Skills)
• Write-off Processing (Hard Skills)
• Account Management (Hard Skills)
• Productivity Tracking (Hard Skills)
• Billing Edits (Hard Skills)
• Global Billing (Hard Skills)

Job Summary: 

• Research in the claims submission system or EPIC for missing files or claims based on the required reconciliation procedures for the department
• Perform the duties for a physician insurance analyst I, II, or III, and be capable of providing training to new staff or deploying insurance updates to existing staff
• Responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims, while meeting the expected productivity and quality standards every week
• Complete all assigned EPIC billing/claim edits and ensure all required reports are filed timely and accurately
• Process Appeals (level 1 and 2) and check claim status via phone/payer website
• Identify trends and analyze data
• Process claims for all payer types (Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and process all types of EPIC charge review and claim edits
• Document activity in EPIC
• Assure documentation is professional, appropriate and accurately depicts actions performed and is in accordance with Departmental Quality Review Standards
• Assure appropriate and timely documentation of all account activity

Skills on Resume: 

• Claims Research (Hard Skills)
• Staff Training (Soft Skills)
• Claims Processing (Hard Skills)
• Billing Edits (Hard Skills)
• Appeals Handling (Hard Skills)
• Data Analysis (Hard Skills)
• Documentation (Hard Skills)
• Quality Assurance (Soft Skills)

Job Summary: 

• Complete all assigned EPIC billing/claim edits and ensure all required reports are filed timely and accurately
• Identify opportunities for revenue cycle performance improvements and report to the management team as it relates to assigned duties
• Identify and report trends, assist in the development and deployment of training relative to trends in conjunction with the Team Lead, Supervisor, Manager or Director
• Identify the need for and provide support and guidance to other Team members to ensure all Team members are efficient and productive
• Serve in the place of the Team Supervisor or Manager in their absence
• Effectively interpret CPT, ICD-10 and APC reimbursements to ensure a strong receivable performance
• Interpret CPT, ICD-9/10 and APC reimbursement methodologies specific to professional HCFA 1500 claims, denied claims management, revenue and usage analyses, and other assigned projects
• Identify issues with payer rejections
• Provide feedback regarding rejections to Team Management
• Take direction from the Supervisor or Manager to resolve issues
• Maintain knowledge of payer requirements, 1500 standards, and system (Hospital, clearinghouse, payer) functionality, and physician policy and procedure
• Identify opportunities for process improvements utilizing LEAN methodology and techniques
• Process Appeals (level 1 and 2) and check claim status via phone/payer website for all payer types (Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.)

Skills on Resume: 

• Billing Edits (Hard Skills)
• Revenue Improvement (Hard Skills)
• Trend Analysis (Hard Skills)
• Team Support (Soft Skills)
• Leadership Coverage (Soft Skills)
• Code Interpretation (Hard Skills)
• Rejection Management (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Work directly with the Insurance Operations Manager to manage
• Manage the integrity of the data that is provided internally as well as to and from Agents and Borrowers including mortgagee clauses, Lender requirements, insurable values, etc
• Assist with Lender and Internal Compliance Audits
• Manage their own portfolio
• Provide internal insurance guidance and support internally
• Partner effectively with the Asset Managers, Closers, and Escrow Managers to help maintain the integrity of the insurance coverage for the portfolio
• Promote and participate in an established team atmosphere
• Daily management of the company's various insurance programs
• Manage the surety bond program in place for all business units
• Request and issue certificates of insurance for contractual compliance
• Preparation of risk and analytical reports/presentations for senior management
• Allocate and enter invoices for payment
• Assist in the creation of the annual insurance budget

Skills on Resume: 

• Data Management (Hard Skills)
• Compliance Support (Hard Skills)
• Portfolio Management (Hard Skills)
• Insurance Guidance (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Program Management (Hard Skills)
• Risk Reporting (Hard Skills)
• Budget Assistance (Hard Skills)

Job Summary: 

• Review and analyze annual insurance documents submitted for Real Estate, Commercial, and SBA loans and others 
• Identify loans that do not meet loan requirements and communicate with insurance agents and/or borrowers accordingly
• Follow up on cancellation notices to ensure property coverage is in force
• Send monthly renewal letters
• Review insurance documents submitted for new loan originations and work with the borrower’s insurance agent 
• Ensure compliance with the loan policy and/or the applicable loan servicing agreement
• Update the customer database system with insurance information for all assigned loans
• Act as a liaison between applicants, the Sales team and the Underwriters
• Assist with special projects including audit data collection, insurance verification for loan sales, and updating mortgage clauses after loan sales

Skills on Resume: 

• Document Review (Hard Skills)
• Loan Compliance (Hard Skills)
• Coverage Monitoring (Hard Skills)
• Renewal Management (Hard Skills)
• Database Updating (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Audit Support (Hard Skills)
• Insurance Verification (Hard Skills)

Job Summary: 

• Designing a superior solution for the functional areas of the LaborForce System
• Reading, interpreting, and writing programming specifications for highly complex and technical State and Federal Law
• Testing developed code to ensure quality and compliance with all Laws and requirements
• Developing interface business requirements that automate the process and utilize the most current Federal techniques
• Developing and executing Project Management plans and schedules
• Developing and executing plans for migrating developed features into production without defects
• Managing customer accounts while ensuring that IPS meets and exceeds customer expectations
• Working with IPS UI Practice Leadership, grow sales in accounts being managed

Skills on Resume: 

• Solution Design (Hard Skills)
• Spec Interpretation (Hard Skills)
• Code Testing (Hard Skills)
• Interface Development (Hard Skills)
• Project Management (Hard Skills)
• Production Migration (Hard Skills)
• Account Management (Soft Skills)
• Sales Growth (Soft Skills)

Job Summary: 

• Deliver customer analysis that supports business decision-making and tactical delivery
• Provide business units with analytical input to support the development of customer strategy, marketing strategy and product development
• Deploy the most appropriate data analysis techniques and tool sets to deliver actionable customer intelligence in the most efficient manner
• Provide a detailed and complete understanding of the customer base
• Utilisation of statistical models that aid understanding of customer risk, value and behaviour
• Ensure effective use of model scores and flags in marketing campaigns
• Provide input to Data Tower MDM for the identification of data quality issues and data structure improvements within the Data Warehouse (DAVE)
• Work with key agencies, affinity partners and other third parties to support customers

Skills on Resume: 

• Customer Analysis (Hard Skills)
• Strategy Support (Hard Skills)
• Data Techniques (Hard Skills)
• Customer Insights (Hard Skills)
• Statistical Modeling (Hard Skills)
• Campaign Optimization (Hard Skills)
• Data Quality (Hard Skills)
• Partner Collaboration (Soft Skills)

Job Summary: 

• Supporting insurers with general policy administration services including quoting, annual premium reconciliations, and policy document drafting
• Analysis of client communications to quickly identify and respond to issues
• Accurate comprehension, analysis and recording of policy documentation
• Reconciliation, validation and cleansing of client data
• Providing feedback to managers and IT staff to improve internal systems
• Updating and improving internal procedural manuals
• Process all insurance correspondence
• Contact insurance companies and customers to verify current policy coverage
• Update all insurance renewals
• Enter all insurance renewals and cancellations into the system
• Process, sort, and distribute the insurance checks to the insurance adjuster for processing
• Notate the account with the received check number, the name of the insurance company, the amount, and the date

Skills on Resume: 

• Policy Administration (Hard Skills)
• Issue Analysis (Hard Skills)
• Document Management (Hard Skills)
• Data Reconciliation (Hard Skills)
• System Feedback (Soft Skills)
• Procedure Updating (Hard Skills)
• Coverage Verification (Hard Skills)
• Renewal Processing (Hard Skills)

Job Summary: 

• Proactively monitor the retention KPIs, highlighting key trends and providing early warning of issues to the retention trading process to inform trading forecasts and input into tactical actions
• Deliver and improve the weekly and monthly suite of MI on the overall retention KPIs to support the retention trading process
• Create understanding on the underlying retention performance and the associated drivers and levers
• Identifying opportunities to uplift the overall retention performance
• Undertake ad-hoc analysis on key retention activities
• Allowing for trends and modelling future scenarios, and ensuring the statistical validity of the output
• Work with the pricing team to design and implement new retention KPIs and implement them into regular retention KPI reporting
• Become the Retention Team’s Analytics Expert
• Become the subject matter expert on key retention KPIs and their nuances
• Become the go-to person on retention analysis for the wider retention team and wider Broker team, providing analytical support 
• Deputise for the Retention Manager in all things retention analysis
• Ensuring high quality of all analysis, with efficient data extraction and cleansing, timely reporting and appropriate explanation and commentary

Skills on Resume: 

• KPI Monitoring (Hard Skills)
• MI Reporting (Hard Skills)
• Performance Analysis (Hard Skills)
• Trend Modeling (Hard Skills)
• Opportunity Identification (Soft Skills)
• Pricing Collaboration (Soft Skills)
• Data Quality (Hard Skills)
• Retention Expertise (Hard Skills)

Job Summary: 

• Research and resolution of complex inquiries, requiring detailed analysis and communication of findings
• Escalate to senior management when exceptions arise
• Respond to escalated customer inquiries and communicate with senior management
• Complete various reporting functions to ensure compliance with applicable procedures and regulations
• Provide superior customer service skills
• Assist and train team members on the daily workflow
• Communicate clearly with management to advise of any workflow or process issues, identify and recommend improvements
• Proficient in documenting processes and writing procedures
• Maintain compliance with all company policies and procedures

Skills on Resume: 

• Inquiry Resolution (Hard Skills)
• Issue Escalation (Soft Skills)
• Compliance Reporting (Hard Skills)
• Customer Service (Soft Skills)
• Team Training (Soft Skills)
• Process Communication (Soft Skills)
• Procedure Writing (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Coordinating all aspects of the annual program renewal process
• Handling logistics related to insurance program renewal meetings
• Compiling insurance exposure information into the final form or applications
• Tracking deliverables and ensuring timely, complete, and accurate submissions
• Preparing underwriter submissions in support of the overall policy renewal process
• Ensuring premium payments are made to insurers promptly to avoid a lapse in coverage
• Tracking and reporting on costs associated with each of the insurance program packages
• Facilitating claim filing, tracking, documentation, communication, and timely resolution
• Collaborating with insurance brokers and internal departments to manage claim resolution
• Coordinating with departments to administer certificate of insurance requests by third parties

Skills on Resume: 

• Program Renewal (Hard Skills)
• Meeting Logistics (Soft Skills)
• Data Compilation (Hard Skills)
• Submission Tracking (Hard Skills)
• Underwriter Support (Hard Skills)
• Payment Processing (Hard Skills)
• Claim Management (Hard Skills)
• Broker Collaboration (Soft Skills)

Job Summary: 

• Assists in identifying, analyzing and monitoring institutional risks
• Assists in the development of project plans and implementation of key risk strategies
• Assists in gathering data and formulating reports on the progress of ASU risk initiatives through formal presentations
• Develops procedures, guidelines, and training on Risk Management business processes for stakeholders around the university
• Responsible for creating metrics for monitoring risk assessment activities to evaluate effectiveness
• Assists in the management of the risk management website and associated tools
• Responsible for providing data analysis and preparing MS Excel reports and dashboards
• Assists stakeholders with respect to insurance requirements for a variety of contracts
• Assists in suggesting and creating improved efficiencies in departmental processes and procedures
• Coordinates the issuance of Certificates of Insurance, drone review and volunteer forms
• Maintains shared file folders/ risk management document repository

Skills on Resume: 

• Risk Monitoring (Hard Skills)
• Project Support (Soft Skills)
• Report Preparation (Hard Skills)
• Procedure Development (Hard Skills)
• Metrics Creation (Hard Skills)
• Data Analysis (Hard Skills)
• Insurance Assistance (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Compile and analyze data to prepare reports filed with various state and provincial agencies for all BBSI companies and client companies
• Integrate information from multiple sources
• Prepare statistical reports filed with insurance brokers, insurance companies, regulatory bodies, surety bonding, internal and external departments, and Third-Party Claims Administrators
• Process timely payment of self-insured assessments, state fund and provincial workers’ compensation premiums
• Research new assessments and regulations to determine financial responsibility
• Prepare final reports and act as a coordinator for audits by state agencies and insurance companies
• Reconcile the auditor’s final reports and billings
• Coordinate requests from clients, the field, vendors, or landlords regarding insurance needs
• Coordinate and communicate with the insurance broker to process the necessary insurance documentation
• Assists with the development, implementation, and maintenance of Insurance Programs which align with the vision and purpose behind the Company’s risk management culture

Skills on Resume: 

• Data Compilation (Hard Skills)
• Report Preparation (Hard Skills)
• Statistical Reporting (Hard Skills)
• Payment Processing (Hard Skills)
• Regulation Research (Hard Skills)
• Audit Coordination (Hard Skills)
• Broker Communication (Soft Skills)
• Program Support (Soft Skills)

Job Summary: 

• Acting as the main point of contact on insurance questions, coverage requirements and investor guidelines
• Reviewing Investor insurance guidelines and loan documents to establish baseline requirements
• Reviewing Loan Documents, Appraisals, Engineering, Seismic, and Phase I Environmental Reports to determine loan-specific insurance requirements
• Performing annual review of insurance certificates, policies, statements of values and invoices to determine compliance with Investor guidelines
• Processing Insurance waivers/Exceptions with supporting documentation for non-compliant insurance issues
• Maintaining insurance data in the Enterprise servicing system and Salesforce 
• Preparing and submitting Lender reports from time to time
• Working with and assisting the Servicing Insurance Front-End division 
• Performing general insurance tasks, which include processing invoices and reimbursements to borrowers
• Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders

Skills on Resume: 

• Insurance Guidance (Soft Skills)
• Requirement Review (Hard Skills)
• Document Analysis (Hard Skills)
• Compliance Review (Hard Skills)
• Waiver Processing (Hard Skills)
• Data Management (Hard Skills)
• Report Preparation (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Issue Documentation accurately and in accordance with Service Level Agreements
• Actively contribute to the growth and retention targets of the department
• Develop and maintain excellent relationships with both internal and external parties
• Maintain an excellent working knowledge of the products and procedures
• Responding to queries in a timely and professional manner in such a way as to enhance the reputation with its customers
• Follow up with clients on the quotations sent for new and renewal clients
• Process claims, renewals and customer queries for key clients
• Keeping the information on Salesforce up to date
• Following up on outstanding payments and keeping the records updated

Skills on Resume: 

• Issue Documentation (Hard Skills)
• Target Contribution (Soft Skills)
• Relationship Building (Soft Skills)
• Product Knowledge (Hard Skills)
• Query Response (Soft Skills)
• Client Follow-up (Soft Skills)
• Claims Processing (Hard Skills)
• Payment Tracking (Hard Skills)

Job Summary: 

• Prepares applications for insurance policy renewals
• Obtains all supporting documentation, schedules and spreadsheets and verifies the accuracy of the same
• Assists with the submission of renewal documents to the insurance brokers
• Assists in the collection, analysis and data input of exposure and policy data for all lines of insurance carried by the Company
• Maintains and updates the schedule of insurance for all insurance policies carried by the Company
• Responsible for verifying inventory of all insurance policies, reviewing policies for accuracy, and maintaining policies in the document management system
• Follows up with insurance brokers and carriers to obtain any outstanding policies
• Routine insurance request processing, including certificates, insurance premium audit letters, workers’ compensation filings with monopolistic states, policy inquiries and other related inquiries
• Interacts with internal colleagues and external vendors to identify and resolve outstanding issues
• Review and process all insurance premiums and other department invoices
• Review loss notification reports and distribute details to adjusters, insurance broker contacts, the accounting department and other interested parties
• Assists with the resolution of auto, property, marine cargo, and general liability claims by communicating with adjusters, tracking claim progress, and closing internal files upon claim resolution

Skills on Resume: 

• Renewal Preparation (Hard Skills)
• Document Verification (Hard Skills)
• Data Analysis (Hard Skills)
• Schedule Maintenance (Hard Skills)
• Policy Management (Hard Skills)
• Request Processing (Hard Skills)
• Invoice Processing (Hard Skills)
• Claim Support (Soft Skills)

Job Summary: 

• Assist with personal lines group program and small business renewals
• Review and file endorsements, appraisals, policies and certificates of insurance
• Coordinate annual reviews and property inspections
• Assist with workers' compensation and small business program audits
• Provide support on the commercial bond program
• Policy review and tracking
• Auto ID card disbursement
• Data analytics across all RM/HSE
• ERM and process development assistance
• Day-to-day assistance with operational units and insurance vendors

Skills on Resume: 

• Renewal Support (Hard Skills)
• Document Review (Hard Skills)
• Inspection Coordination (Soft Skills)
• Audit Assistance (Hard Skills)
• Bond Program Support (Hard Skills)
• Policy Tracking (Hard Skills)
• Data Analytics (Hard Skills)
• Process Development (Soft Skills)

Job Summary: 

• Assembles and organizes underwriting data requests, completes insurance applications and creates underwriting submissions for all major corporate insurance renewals
• Performs research and prepares correspondence for review and approval of insurance language and indemnification provisions in contracts, leases and agreements
• Ensures compliance with contractual requirements
• Assists with the internal management of (Captive) operating and compliance activities
• Provides analysis for underwriting, claims, budgeting and investment decision making
• Facilitates annual board of directors/shareholders meetings and completes annual license renewals
• Coordinates engineering efforts with property insurers and internal generating plant property engineers
• Reports monthly developments to the Generation executive leadership and develops plans and strategies for achieving lower operational risk
• Research current market risk initiatives
• Stays well-versed in insurance industry standards, policies, changes and news
• Assess the need for various instruments (bonding, letter of credit) to satisfy indemnification requirements for contracts
• Creates and executes indemnification instruments and manages the renewal process

Skills on Resume: 

• Underwriting Support (Hard Skills)
• Contract Review (Hard Skills)
• Compliance Assurance (Hard Skills)
• Captive Management (Hard Skills)
• Risk Analysis (Hard Skills)
• Meeting Coordination (Soft Skills)
• Market Research (Hard Skills)
• Indemnification Management (Hard Skills)

Job Summary: 

• Review workers' compensation insurance applications for accuracy
• Gather additional information to analyze and determine eligibility, the proper classification, and appropriate pricing
• Learn workers' compensation industry terminology, rules and how to explain these rules to customers
• Apply regulatory rules and regulations to issue binders
• Use online tools, systems and resources effectively to be successful in the role
• Interact professionally with customers, such as agents, carriers or employers, online, via e-mail and over the phone
• Work closely with the advisor team to customize life insurance estate planning solutions based on specific client needs
• Continuously develop creative methods to outline life insurance solutions to clients
• Build customized financial models incorporating life insurance strategies
• Analyze the status of in-force insurance portfolios and prepare the advisor team for client meetings
• Assist in the development and management of marketing initiatives

Skills on Resume: 

• Application Review (Hard Skills)
• Eligibility Analysis (Hard Skills)
• Regulation Application (Hard Skills)
• System Utilization (Hard Skills)
• Customer Interaction (Soft Skills)
• Solution Customization (Soft Skills)
• Financial Modeling (Hard Skills)
• Marketing Support (Soft Skills)

Job Summary: 

• Update renewal information request sheets
• Coordinate the gathering of information from the various locations
• Compile the information, ensuring completeness and accuracy for final review
• Check the invoices for the proposals including the tax calculations
• Prepare the allocation of insurance for review
• Distribute the allocation post review, including providing invoicing support with the invoice (binders, etc)
• Track and follow up with the business unit on the payment of invoices
• Track and ensure all policies are received
• Maintain and update the policy inventory sheet
• Maintain the insurance cost tracker
• Update and prepare the insurance manual for the various business units
• Add/ Delete properties as they are purchased or sold and follow up on semi-annual billing or credit
• Follow up on claim documentation and maintain a claim file
• Follow up on claims through to settlement and resolution, including tracking payments from insurers

Skills on Resume: 

• Renewal Coordination (Hard Skills)
• Invoice Verification (Hard Skills)
• Insurance Allocation (Hard Skills)
• Payment Tracking (Hard Skills)
• Policy Management (Hard Skills)
• Cost Tracking (Hard Skills)
• Claim Management (Hard Skills)
• Property Updates (Hard Skills)