• Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner.
• Monitor and respond to tickets, alerts, and general inquiries from internal and external customers.
• Work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems.
• Perform detailed documentation of reported customer issues.
• Identify and communicate customer impact and urgency.
• Escalate/Assign tickets to appropriate teams, leads and managers.
• Perform direct communications to customers for updates.
• Resolve customer inquiries by utilizing documented processes.
• Professionally manage difficult and/or emotional customer situations.

Skills: Communication Skills, Ticket Handling, Problem Solving, Issue Documentation, Stakeholder Support, Escalation Management, Process Compliance, Conflict Resolution

• Removal and installation of panels, components and interiors, as well as repair work on avionics installations.
• Stamp, bundle and install connectors on wiring.
• Removal of old wiring and installation of new wire bundles in aircraft.
• Troubleshoot and evaluate avionics systems on the aircraft.
• Aircraft movement and assistance in the hangar stack.
• Maintenance and repair of shop facility, equipment and tooling.
• Work independently on projects.
• Work within a team process.

Skills: Panel Installation, Wiring Assembly, Wire Replacement, Avionics Troubleshooting, Aircraft Handling, Equipment Maintenance, Independent Work, Team Collaboration

• Build rental truck upfits, such as installation of toolboxes, ladder racks, and truck side steps on the rental fleet of F150-F750 series vehicles.
• Safely perform connection of mechanical and electrical aftermarket components, such as fuel transfer pumps and safety strobe lighting.
• Complete installations in a timely manner, meeting rental schedule deadlines set by the Department Manager.
• Verify all installation items have been properly installed, and complete workshop orders with accuracy.
• Understand and execute all quality and safety standards regarding installation procedures and best practices, with work performed passing a final quality inspection.
• Perform electronic vehicle check-in and check-out inspections via tablet with close attention to detail.
• Perform all metal fabrication work (welding, cutting, drilling) required for the production build processes and upfit processes.
• Work together with team members and the department Manager to continuously improve installation processes.

Skills: Truck Upfitting, Component Installation, Deadline Management, Installation Verification, Quality Compliance, Vehicle Inspection, Metal Fabrication, Process Improvement

• Follow all safety and pre-install requirements, such as water and gas shut-off identification, drop cloth use, eye and knee protection, crawl space accessibility, and drilling procedures.
• Maintain the company work van in a clean and organized manner.
• Stock assigned work van with equipment and supplies.
• Maintain pre-designated inventory levels of required parts to ensure the efficiency of all installations.
• Bring all necessary tools, equipment, and supplies to a central location within the client’s building or place of residence.
• Drill and cut holes for building sensors, controls, and all other peripheral devices.
• Set up boxes of wire at each sensor, control, and peripheral device locations.
• Pull wires in the attic or crawl spaces to the main CPU, punch block, installation, splice, and tag point or interconnect location.
• Run wire under carpet, above false ceilings, fish through firebreaks, etc.
• Install conduit, flexible conduit and/or wire moldings as well as electrical boxes and fittings.
• Punch down all equipment devices and neatly dress all wires, such as zip tying.

Skills: Safety Compliance, Van Maintenance, Inventory Management, Tool Preparation, Drilling Operations, Wire Setup, Cable Routing, Conduit Installation

• Return all tools, equipment, and unused supplies to the installation van.
• Ensure the client's home/business is clean and free of any installation debris.
• Assist or perform system programming, thorough testing of the alarm system, and customer training in the use of all system functions.
• Locate sprinkler systems, Shut-offs and inspector’s valves to be noted in the alarm panel and on the system drawing.
• Lead Installers may manage installation teams on larger projects.
• Follow proper schematic wiring diagrams and hook-up procedures.
• Test the operation of the system at the signal-receiving center to properly establish service.
• Read building, electrical and sprinkler blueprints.
• Coordinate installations with police/fire departments and handle necessary records for notification of emergency calls.

Skills: Tool Management, Site Cleanup, System Programming, Valve Identification, Team Leadership, Wiring Diagrams, System Testing, Blueprint Reading

• Interface with customer personnel, developing relationships and demonstrating systems, and providing training.
• Use technical manuals and interface with the manufacturer’s technical support to troubleshoot problems.
• Examine systems to locate problems such as loose connections or broken insulation.
• Test backup batteries, keypad programming, sirens, and all security features.
• Ensure proper functioning and diagnose malfunctions.
• Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
• Install, maintain, or repair security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans.
• Feed cables through access holes, roof spaces, and cavity walls.
• Reach fixture outlets, then position and terminate cables, wires and strapping.
• Inspect installation sites and study work orders, building plans, and installation manuals.
• Determine materials requirements and installation procedures.
• Adjust the sensitivity of units based on room structures and manufacturers' recommendations, using programming keypads.
• Test and repair circuits and sensors, following wiring and system specifications.
• Drill holes for wiring in wall studs, joists, ceilings, and floors.
• Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.

Skills: Customer Training, Technical Troubleshooting, Problem Diagnosis, System Testing, Device Installation, Security Maintenance, Cable Routing, Circuit Repair

• Perform routing and emergency service calls as set forth by the branch manager.
• Troubleshoot and identify malfunctioning or inoperative equipment on alarm systems by using electronic testing equipment.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Provide documentation of service and hours worked.
• Provide documentation and complete reports of inventory and vehicle usage.
• Perform preventative and routine maintenance on existing alarm systems.
• Determine backup components to be maintained in stock.
• Train new users in the operation of alarm system equipment.
• Drive the company vehicle to perform duties.

Skills: Service Calls, Equipment Troubleshooting, Inspection Coordination, Service Documentation, Inventory Reporting, System Maintenance, Stock Management, User Training

• Perform scheduled and/or routine preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it's in satisfactory working order.
• Complete maintenance within assigned Labor Load PM hours in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
• Assist with the start-up of new equipment or system installation and adjust to ensure the system is operational.
• Plan schedules and/or lay out basic electrical equipment installation.
• Perform work assignments in a safe manner and within specified cost limits.
• Promote, build, and maintain good customer relations and assist with contract retention.
• Seek opportunities for change orders.
• Maintain company property and documentation in accordance with established policies.
• Handle proprietary information in the prescribed manner.
• Adhere to and support Stanley Convergent Security Solutions, Inc.
• Responsible for policies and procedures, including all safety requirements.
• Maintain knowledge of industry changes and new developments in products and technology.
• Attend and complete training programs.
• Present a professional appearance and maintain a clean, orderly and professional vehicle image.

Skills: Preventive Maintenance, System Calibration, Equipment Start-up, Installation Planning, Safe Work Practices, Customer Relations, Documentation Compliance, Industry Knowledge

• Assist Lead Installation Technicians with every aspect of the installation process.
• Perform installation of state-of-the-art vehicle wash equipment.
• Properly use hand and power tools.
• Follow safety rules and procedures at all times.
• Work with processes that are unique to a specific site.
• Modify or update vehicle wash equipment.
• Maintain tools and materials in a professional manner.
• Develop improved methods for fulfilling responsibilities.
• Accurately perceives information from others.

Skills: Installation Support, Equipment Installation, Tool Operation, Safety Compliance, Site Adaptation, Equipment Modification, Tool Maintenance, Process Improvement

• Interface with customers and coworkers in an appropriate manner.
• Keep job sites clean, safe and organized.
• Retain the knowledge and take notes to perform a task after being trained on that task.
• Learn more advanced tasks once familiar with the job.
• Read basic plans and interpret measurements for the installation of the equipment.
• Lift heavy objects frequently, either independently or with a team member.
• Work in all weather conditions and temperatures, both indoor and outdoor.
• Properly maintains a company-provided vehicle.

Skills: Customer Interaction, Site Safety, Task Learning, Skill Development, Plan Reading, Heavy Lifting, Weather Adaptability, Vehicle Maintenance

• Must have a safety and quality mindset.
• Excellent verbal and written communication skills.
• Ability to repetitively lift 50 lbs. (occasionally lift up to 75 lbs. independently).
• Ability to maintain a quality driving record.
• Basic understanding of plans and measurements.
• Desire to work in a fast-paced, organized, and positive environment where safety and people come first.
• Prior field service technician, repair technician, general labor, or car wash specialist experience.
• Experience installing or servicing hydraulic and pneumatic equipment.

Qualifications: BA in Construction Management with 2 years of Experience

• Experience in the residential home improvement industry.
• Proficient in the use of various hand and basic power tools.
• Ability to measure and install various home improvement products in varying weather conditions.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today, not tomorrow” mentality.
• Ability to comprehend information presented and respond thoughtfully.
• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills for communicating with internal and external parties in a manner that is both articulate and professional.

Qualifications: BA in Industrial Technology with 3 years of Experience

• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keep the co-worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Able to hold oneself responsible and be self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
• Familiarity and comfort using ladders of various heights.
• Able to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• Experience in general carpentry, decking, and/or related disciplines.
• Able to work overtime on evenings and weekends, dependent on business need.

Qualifications: BS in Electrical Engineering with 4 years of Experience

• Must have a basic understanding of mechanical, transport refrigeration, and/or electrical systems.
• Experience may include Diesel engines, Heavy equipment repair, or Light duty mechanics.
• Must supply own tools.
• Must be able to work overtime.
• Ability to effectively communicate with customers and team members.
• Ability to work in a fast-paced environment.
• Must have attention to detail.
• Ability to regularly require standing, walking, climbing, stooping, kneeling, crouching, reaching with hands and arms, and use hands to finger, handle, or free objects.
• Ability to use computers for web-based training and a work order system.
• Must dependable and reliable.
• Ability to safely operate a forklift.
• Ability to retain knowledge of standard operating procedures and follow verbal and written instructions.

Qualifications: BS in Mechanical Engineering with 3 years of Experience

• Relevant (electro/mechanical engineering) Level 4 qualification or relevant experience.
• Experience working in an installation/service role, ideally employing similar technologies in the healthcare/pharmacy automation sector.
• Able to perform engineering product troubleshooting and have problem knowledge of typically used electromechanical assemblies, subassemblies, mechanical tolerances and machine building methodologies and materials.
• In-depth -solving skills and ability to work in a customer-facing environment under pressure.
• Able to understand and work from complex mechanical and electrical schematics, including ACAD 2D/3D and EPLAN.
• Experienced in configuration of inverters, motors/servo drives, HMI, Digital IOs and in-depth understanding of IT networking topologies.
• Experience ideally S7, Beckhoff TC2/3 and Schneider somachine, VB scripting.
• Experience in the installation and commissioning of complex downstream transport systems.
• Effective communication skills and fluent English are a requirement.
• Able to work with hospital project teams and external client-side contractors.

Qualifications: BS in Electronics Technology with 7 years of Experience

• Related experience and/or training, or equivalent combination of education and experience.
• Must have a Power Limited Technician License.
• Must have CTS or CTS-I.
• Able to work well both independently and on a team of skilled co-workers.
• Basic knowledge of construction techniques.
• General knowledge of Microsoft Office tools.
• Ability to create simple reports and general documentation using Excel and Word.
• Good typing skills with the ability to type 30 wpm.

Qualifications: BA in Applied Technology with 3 years of Experience

• Professional experience in a technical role with strong international exposure.
• Good working knowledge of pipes, electricity (relay connections), and mechanical engineering.
• Able to work autonomously and solve problems.
• Great organizational skills and capacity.
• Must be fluent in English.
• Able to learn the CSC application for data capturing.
• Able to learn value-added configuration services.
• Ability to switch tasks based on shifting priorities.

Qualifications: BS in Computer Engineering with 4 years of Experience

• Experience in Welding and knows how to put steel together and weld.
• Must have Stick Weld Test 3g/4g.
• Must have installation experience and knowledge.
• Must have 3G/4G SMAW certification.
• Ability to express oneself clearly and professionally in written and oral communication.
• Good listening skills with the ability to receive information completely and understand what is being said.
• Detail-oriented with an item-by-item focus, meticulous attention to detail, and the ability to proofread for accuracy.
• Ability to work as a team member.

Qualifications: BA in Facilities Management with 2 years of Experience

• Experience in construction, fabrication, welding, electrical, or ideally a combination of some/all.
• Willingness to work at heights over 30ft.
• Able to communicate well internally with other team members.
• Willingness to work overtime/weekends.
• Electrical or welding experience.
• Lift/Digging/Moving equipment experience.
• Must have signage experience.
• Able to uphold the company's core values.
• Good attendance and punctuality.
• Concern for quality and attention to detail.
• Able to perform all work in a 100% safe manner following appropriate regulations, policies, and procedures.

Qualifications: BS in Mechatronics Engineering with 3 years of Experience

• Ability to work outdoors in all seasons and weather conditions.
• Desire to build long-term relationships.
• Good communication skills when working with fellow employees.
• Ability to tolerate the physical demands of the position.
• Ability to complete tasks according to the planned schedule.
• Willingness to help out, able to problem-solve.
• Able to demonstrate mechanical aptitude, self-motivated.
• Good hand-eye coordination.
• Prior experience in the construction industry or electrical field.
• Prior experience servicing automated doors, glazing, installing glass, installing door frames, building door frames, reading blueprints, and having AAADM Certification.

Qualifications: BA in Engineering Technology with 4 years of Experience