• Develop and execute a growth strategy for the office.
• Build morale through effective communication, leadership and engagement of the team.
• Ensure that team members are providing solutions and delivering exceptional service.
• Hire, train, develop and mentor staff to achieve individual and branch goals.
• Manage all requests regarding consumer lending products
• Adhere to all regulatory compliance along with the bank's policies and procedures.
• Ensure compliance with Bank Secrecy Act, AML, OFAC and US Patriot Act
• Become an active member of the community representing Cross River Bank.

Skills: Strategic Planning, Team Leadership, Effective Communication, Staff Development, Customer Service Excellence, Consumer Lending Management, Regulatory Compliance, Community Engagement

• Hire, schedule, develop, mentor, coach and assess team members. 
• Oversee disciplinary action with the assistance of Human Resources (HR).
• Maintain a cohesive, highly trained and motivated staff to meet daily department demand and long-term organizational goals.
• Drive constant improvement in both Employee Engagement Scores and Net Promoter Scores.
• Establish and maintain commitments and professional business relationships with employees, members, vendors, the community, professional organizations and Credit Union trade organizations. 
• Play a positive role in the development and growth of assigned departmental staff through excellent communication skills, both verbal and written, along with strong delegation skills, assuring a highly effective, cross-trained staff.
• Participate in outside networking and business development associations.
• Participate in community activities to increase branch awareness and enhance new and existing opportunities.
• Promote referral programs that generate referral memberships and/or accounts.
• Plan and direct branch activities to successfully meet goals and objectives.

Skills: Team Development, Performance Management, Staff Motivation, Process Improvement, Relationship Building, Communication Skills, Networking, Business Development

• Responsible for growing net new accounts and loans at the branch level.
• Responsible for reducing member churn and maintaining member retention.
• Develop new business and expand existing member relationships. 
• Evaluate conditions of the local market and work closely with the OCCU Brand and Experience team to create and develop annual branch marketing plans with specific measurable goals.
• Ensure timely and accurate financial services are provided to the membership by providing managerial leadership, direction and effective coaching of the team. 
• Lead, motivate and manage the performance of branch employees in delivering services via remote and virtual channels. 
• Schedule staffing appropriately to meet member volume demands.
• Work in cooperation with Organizational Development to develop and continually enhance a training program that supports the necessary staff skill requirements for servicing the Credit Union’s membership at the branches and promoting a “relationship development” environment at these locations. 
• Assess staff competency level and work with Organizational Development to recommend and implement solutions that result in a highly skilled team. 
• Ensure ongoing training, cross-training and career development for team members.

Skills: Account Acquisition, Member Retention, Business Development, Market Analysis, Branch Marketing, Team Leadership, Performance Management, Staff Training

• Actively lead the Credit Union’s service and sales culture. 
• Support, coach and model the delivery of a highly satisfying member experience to acquire and retain full-service member relationships. 
• Serve as a role model and coach to the team by demonstrating effective member interviewing, active listening and other sales-related skills.
• Monitor member complaints or suggestions regarding product and/or service level issues and make recommendations for improvement
• Be the key promoter of virtual systems to members, and use both internal and external software programs with a high degree of mastery.
• Represent the branch as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions and similar groups. 
• Develop relationships with other businesses in the surrounding community.
• Proactively seek and embrace new opportunities and changes involving new technologies, efficiencies, new products, new services and new procedures, resulting in optimum production.
• Monitor all branch activities to ensure they comply with established Credit Union policies and procedures, as well as other regulatory authorities. 
• Follow all BSA regulations, including completing CTR reports, reporting suspicious activity via SAR and completing annual training.

Skills: Sales Leadership, Member Experience, Coaching and Mentoring, Complaint Resolution, Technology Proficiency, Community Relations, Change Management, Regulatory Compliance

• Design, implement and manage the procurement Strategy for the product in the country with the respective teams below him to drive and deliver volumes as per the overall business plan.
• Optimize utilization of processing and quality resources in the country to derive maximum capacity utilization and efficiencies, and to eliminate controllable losses and minimize the impact of non-controllable losses
• Support in the implementation of the required infrastructure to deliver volumes as per the business plan.
• Ensure strict adherence to all the laid-down systems and procedures without exception
• Ensure that all the direct and indirect costs for the business are within budget
• Ensure high motivational levels in the team and get the team aligned with the overall product strategy that we follow in the country
• Support the business head in trading and positional decisions by providing adequate and timely market information
• Interface with appropriate regulatory bodies for obtaining permissions, approvals, etc
• Build amongst local staff 

Skills: Procurement Strategy, Resource Optimization, Infrastructure Implementation, Process Compliance, Budget Management, Team Alignment, Market Analysis, Regulatory Liaison

• Experience in financial services and experience managing people/leading a team
• Hold a mutual fund license (IFIC)
• Proven success in growing the business and establishing community and Member (client) relationships
• Experience in advisory roles in personal banking, including experience with retail credit and investments, and experience in business banking
• Proven success with sales and relationship management
• Passion for providing excellent Member service and helping Members to achieve their goals
• Outstanding people management and leadership skills, including the ability to coach, lead, motivate, and manage a team through change
• Strong relationship-management skills with problem-solving ability
• Strong written and verbal communication skills
• Excellent business acumen and financial industry knowledge
• Strong attention to detail and time management skills
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint

Qualifications: BA in Finance with 5 years of Experience

• Experience working in a similar management position
• A strong, prestige-less, hands-on leader with advanced leadership skills
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
• KPI oriented, well-organized
• Able to interpret and work with P&L, collaborate with management to analyze strategies, and optimize report results
• Prior personal customer service and warehouse experience
• Proficiency with Microsoft Office applications
• Must be able to effectively use Excel, Word, and Outlook for daily responsibilities and tasks

Qualifications: BA in Accounting with 2 years of Experience

• Related experience in recruitment andor account management, preferably in the healthcare staffing industry
• Management or supervisory level experience
• Strong computer skills, including knowledge of MS Office products and the ability to learn new systems
• Excellent people skills to manage customer service issues
• Good time management and organization skills, to keep tasks organized and meet deadlines
• Must possess the ability to motivate and encourage staff for optimal work performance and productivity
• Excellent communication skills, preferably bilingual
• Familiarity with community resources and the ability to work under pressure
• Experience with to consumer service industry (preferably in the healthcare industry)
• Strong staffing acumen and sense of urgency
• Must be able to work a flexible schedule, including weekend hours, and/or travel
• Must have effective phone presentation, excellent problem-solving abilities, negotiation skills, and customer service
• Ability to collaborate with all aspects of the selling cycle to achieve all goals

Qualifications: BA in Economics with 6 years of Experience

• Working knowledge of word processors, spreadsheets, other PC applications, or mainframe applications to produce non-standard, creative products.
• Ability to read and interpret documents, write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and interpret data.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent customer and public relations skills
• Ability to handle monetary instruments and make transactions accurately.

Qualifications: BA in Entrepreneurship with 1 year of Experience

• Leadership experience, including coaching, training, or mentoring
• Experience assessing and meeting the needs of customers and/or helping with issue resolution
• Experience following policies and procedures
• Management experience including hiring, coaching, and developing direct reports
• Experience building and maintaining effective relationships with customers and internal partners
• Extensive experience in asking questions and identifying complex financial needs to provide recommendations on products and services to customers
• Excellent verbal, written, and interpersonal communication skills
• Self-motivated with a high level of initiative and accountability
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to interact with integrity and professionalism with customers and team members
• Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
• Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of laws and regulations about the banking industry
• Knowledge and understanding of compliance controls, risk management, and loss prevention

Qualifications: BA in International Business with 9 years of Experience