• Confirm that installation requirements are being met by the Project Management Team.
• Update installation schedule based on site readiness.
• Verify sites are prepared for the installation and monitor the morning deliveries of equipment.
• Coordinate with Clients and Sales staff regarding wrapping of the locker systems.
• Coordinate with the Project Manager.
• Provide support for the Installation Project Management Department.
• Assist with communication between clients, Account Managers, and Project Managers.
• Ensure accurate reporting of all installation activities to the Installation Manager.
• Maintain a basic understanding of utility, permitting and other external lead times.
• Provide exceptional customer service through setting proper expectations and reinforcement at every touch point of the installation project.
• Log each milestone update and note in the workflow management system.
• Coordinate customer payments with members of the team.
• Assist in coordinating and maintaining meeting notes and cross-functional marketing.

Skills: Project Coordination, Schedule Management, Site Readiness, Client Relations, Workflow Tracking, Team Collaboration, Customer Service, Activity Reporting

• Coordinate with the Engineering Department in preparing drawings for mechanical and electrical installation.
• Create project schedules to include shipping, installation, commissioning, customer training and equipment handover.
• Maintain installation budgets for each project.
• Supervise installation and construction projects at the job site to ensure safety, quality and schedule.
• Issue daily progress reports.
• Monitor and track extra cost items with the customer and/or subcontractor.
• Serve as a liaison with the customer for all matters.
• Ensure proper paperwork is processed, work areas are defined, a safe environment is maintained, project scope and schedule are followed, etc.
• Report to the home office regarding new project opportunities, customer problems, or support needs, etc.

Skills: Engineering Coordination, Schedule Creation, Budget Management, Site Supervision, Progress Reporting, Cost Tracking, Customer Liaison, Project Oversight

• Call the retailer, dealer and/or homeowner to confirm the order and validate information.
• Record notes of these conversations in IFS so that helpful information can be seen by others involved in the process.
• Assign installer/servicer (in-house or sub-contractor) and determine the kit (product) to be used.
• Enter all the required information regarding the order into IFS by following the documented process.
• Coordinate via phone and email with the in-house scheduler or an outside subcontractor to schedule the job.
• Follow up with the scheduler or sub-contractor on the status of work.
• Listen to customer requests or complaints received by telephone or by email.
• Ensure the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.

Skills: Order Confirmation, Data Entry, Installer Assignment, Job Scheduling, Status Follow-up, Customer Support, Issue Resolution, System Documentation

• Follow the documented process to enter the transfer into IFS to ship equipment.
• Enter the appropriate dates for install/service and release orders in IFS.
• Update IFS with the status of the order, such as not ready, credit hold, ready to schedule, or scheduled.
• Review the dashboard daily to determine.
• Ensure all the necessary paperwork is completed correctly.
• Complete ensures dates are updated so it flows to billing in IFS to be invoiced timely.
• Develop and maintain positive relationships and communication with internal and external customers.
• Cross-trains on other roles within the installation support team and remote scheduling to backup during absences.

Skills: Order Processing, IFS Updates, Status Tracking, Dashboard Review, Paperwork Completion, Billing Coordination, Customer Relations, Cross-Training

• Generate fixture orders by reviewing fixture plans and coordinating with construction managers to confirm required equipment and fixtures.
• Distribute installation instructions to field associates (Regional Construction Managers and Fixture Contractors).
• Assist field associates with any installation issues, including instructions, damages and missing parts.
• Manage supplemental orders and coordinate delivery.
• Manage ordering, installation, and delivery of all fixtures requested by Rite Aid's Retail Facilities department to properly maintain active open stores.
• Interact with the Architectural Services department with regard to store layouts and new fixture development.
• Produce and maintain installation manuals, fixture specifications and shop drawings.
• Provide field support to Store Operations and Merchandising teams.

Skills: Fixture Ordering, Construction Coordination, Installation Support, Order Management, Fixture Delivery, Layout Collaboration, Manual Development, Field Support

• Coordinate activities of operations to ensure that goals and objectives of installations are accomplished within the prescribed time frame and budget.
• Monitor the job production schedule in SAP from the time the ship dates have been established to the handover meeting in SAP.
• Coordinate order booking and ensure all required documents are present prior to booking.
• Manage safety and site access/completion documents of site employees as requested by site managers, customer letters, and coordination of subcontracted workers.
• Coordinate the site installation tools, ensuring delivery to the site and return to the Central Tool Facility.
• Order approval process, order compliance, scheduling, purchase orders, and reporting.
• Review status reports prepared by project personnel and modify schedules or plans.
• Prepare project reports for management, the client, or others.
• Create and/or coordinate the final layout drawing package and ensure 100% conformity between all documents, including estimates, abstracts, layouts, and the contract requirements.

Skills: Operations Coordination, Schedule Monitoring, Order Booking, Site Compliance, Tool Logistics, Order Management, Status Reporting, Layout Review

• Responsible for creating new projects, forecasting and scheduling install dates with customers.
• Responsible for logistical, site visit and labour coordination of all installation jobs.
• Make the initial and next call to the customer and input this info into the follow-up Project section.
• Responsible for communicating with all installation technicians and subs on a daily basis.
• Provide PO for sub-trades and scheduling.
• Create a work order for Fabrication and a packing slip for the floor and set the schedule.
• Responsible for the administration tasks to close projects, including sending projects to invoices, material transfer, project cost analysis, door installation creation, receiving POs from sub-trade and others.
• Act as a liaison between the Sales and Production teams.
• Participate in take-off meetings and customer interfacing.
• Develop and maintain relationships with End-users in the Health Care and Retail segments as well as General Contractors, Subcontractors, Architects and Suppliers.

Skills: Project Scheduling, Logistics Coordination, Customer Follow-up, Technician Communication, Sub-trade Management, Work Order Creation, Project Administration, Client Relationship Management

• Schedule the delivery, installation and commissioning for Total Care, SCON and purchase customers.
• Complete all associated administration work with the installation process.
• Liaise with different departments throughout the business and also subcontractors external to the business.
• Manage customers' expectations and ensure they are kept fully up to date at each stage of the installation process.
• Manage customers' expectations and scheduling installer visits.
• Keep customers up to date and resolve jobs that require remedial work.
• Keep customers up to date and resolve jobs that require an installer.
• Help to ensure Direct Labour installers have full schedules.
• Ensure purchase orders are raised and processed efficiently.
• Contact for Install Team, JLA and HVAC.
• Review, action and update the business on the progress of customer works.
• Ensure work with the ROMs to continually review labour against demand.
• Review KPIs/Reporting and share this with management.
• Order of stock/parts required by engineers for completion of jobs.
• Complete any reactive jobs on the JLA system SMART, as well as ensuring work is captured on Protean.

Skills: Delivery Scheduling, Installation Coordination, Administrative Support, Customer Communication, Installer Scheduling, Issue Resolution, Order Processing, Performance Reporting

• Take full ownership of open installations of allocated case books, ensuring the installations are completed quickly and efficiently.
• Resolve customer issues that may be experienced during an installation, both proactively and reactively.
• Schedule visits with the Field Installation Managers and hand over relevant details.
• Proactively resolve any customer queries and issues through various channels of communication.
• Demonstrate empathy and a clear understanding when liaising with customers in a professional manner.
• Ensure working with a cost-effective approach, managing cost control for reaching resolutions on assigned jobs.
• Work closely with the Quality Assessor team to identify any concerns with installer workmanship or overall standard.
• Ensure all information is presented accurately when attending update meetings with key stakeholders.

Skills: Installation Management, Issue Resolution, Visit Scheduling, Customer Communication, Empathetic Service, Cost Control, Quality Coordination, Stakeholder Reporting

• Attend site visits with Sales and Installation Managers to meet clients and carry out surveys.
• Prepare working drawings in Solidworks and Visualize, send for client approval and planning applications, to manufacturers for gate and steelwork fabrication and to building contractors for groundworks.
• Contact for clients throughout the installation process, including managing design changes and keeping them up to date with progress.
• Participate in meetings, either online or in person, with customers, building contractors, or any other relevant parties.
• Liaise with suppliers to finalise quotes, place orders and book in deliveries.
• Manage the engineering team's diaries, and ensure all necessary components needed for each installation are in place prior to the  start date.
• Issue handover packs and warranty certificates on completion of each installation.
• Make introductions and maintain regular communication with customers to facilitate installation in their homes.
• Review job details to select the appropriate installation teams and schedule timelines appropriately.
• Create Job Spec (JSA) sheets and purchase orders for subcontractors.
• Track inbound product and coordinate delivery of product to jobsites.
• Communicate with customers to confirm satisfaction upon completion of installation.
• Schedule city/county inspections to facilitate permit close-out.
• Update job status and record progress notes in BuilderTrend software.

Skills: Site Surveys, Technical Drawing, Client Communication, Meeting Participation, Supplier Coordination, Schedule Management, Documentation Issuance, Job Tracking

• Excellent customer service skills with a passion for providing exceptional service.
• Experience with a product-led environment.
• Confident, persuasive, and articulate communication skills.
• Highly professional, engaging telephone manner.
• Ability to identify customers’ needs and provide solutions accordingly.
• Able to multitask and work under pressure to meet deadlines.
• Proven background in working in a busy and demanding role.
• Experience in working within an Account Management role with a large customer base.

Qualifications: BS in Mechanical Engineering with 4 years of Experience

• Good experience in a field installation capacity or related environment.
• Project coordination experience in construction or a related field.
• Excellent communication and organizational skills.
• Ability to handle pressure situations.
• Must work well within a team environment and be a team player.
• Ability to interact well with different employees and personalities.
• Possess the flexibility to work a varying schedule.
• Customer service oriented.
• Ability to effectively multitask.
• Efficient in Baan, Word, Excel, OneNote and Outlook.

Qualifications: BS in Construction Management with 5 years of Experience

• Basic skills with MS Office tools and applications.
• Must have knowledge of SAP.
• Excellent written, oral and verbal communication skills.
• Able to have a customer and service mindset.
• Ability to effectively present business information and respond to questions from all levels of employees, customers, and the general public.
• Ability to effectively prioritize and handle multiple tasks simultaneously.
• Highly organized with a strong attention to detail.
• Experience in inter-office and customer communications.

Qualifications: BA in Project Management with 5 years of Experience

• Experience in coordinating installation projects within the technology services industry.
• Must have security industry experience.
• Experience in Video, Card Access, and Burglar Alarm systems.
• Ability with the principles and practices of project management.
• Ability to provide detailed and accurate reporting and cost analysis for various projects.
• Ability to manage multiple projects with competing priorities and schedules.
• Demonstrated proficiency in Microsoft Office, Visio, Excel, and PowerPoint.
• Excellent interpersonal and verbal/written communication skills and client relationship skills.
• Strong attention to detail.
• Able to organize, reliable, and highly dedicated.
• Ability to work in a fast-paced and constantly changing environment.
• Ability and willingness to work occasionally outside of regular business hours.

Qualifications: BA in Business Administration with 6 years of Experience

• Able to manage time effectively and can work independently.
• Adaptable to changes with a sense of urgency and works well with a team.
• Able to communicate ideas concisely and work with key team members.
• Able to manage conflict and is adaptable to changes.
• Able to detail, focused, and well-organized.
• Able to handle multiple projects at hand.
• Able to analyze and report data and figures, initiate process Improvement.
• Willingness to work non-standard business hours as required by projects.
• Knowledge of Microsoft Office/PC literacy and keyboard proficiency.
• Excellent written and verbal communication skills.
• Must have BPO experience.

Qualifications: BS in Industrial Technology with 3 years of Experience

• Experience in a construction or engineering company.
• Must be confident and comfortable with heavy phone interaction with customers.
• Excellent verbal and written communication skills.
• Able to pay attention to detail and problem-solving skills.
• Must be proficient in MS Office (MS Word, Excel) and CRM software.
• Must have Salesforce experience.
• Knowledge in file management, transcription, and other administrative procedures.
• Basic finance knowledge (companies, plans, etc.).
• Knowledge of licensing/insurance requirements (in the current state/territory).
• Work experience in project coordination.
• Must be a motivated team player with a positive attitude.
• Excellent organizational and time management skills.
• Strong work ethic and grit.

Qualifications: BA in Communications with 4 years of Experience

• Experience in construction or similar industries.
• Project management experience with installation-type activities.
• Highly organized with careful attention to detail.
• Experience in reading and interpreting schematic drawings and electrical risers.
• Experience using CRM and MRP database systems.
• Ability and willingness to learn new software systems.
• Able to communicate clearly and confidently with customers, colleagues, and other partners to make sure that installations are completed in a timely and professional manner.
• Proficiency in Microsoft Office programs, especially Excel, Word, Project, and Outlook.

Qualifications: BS in Electrical Engineering with 6 years of Experience

• Exceptional customer service skills.
• Experience in interior/exterior project sales and management.
• Proven sales performance in previous roles, ideally in environments where financing is offered and guarantees are part of the offer.
• Passion for design and home improvement.
• Solid computer skills in recognized specialized design software (2020) and Microsoft Office suite.
• Must have superior product expertise.
• Advanced project management knowledge.
• Strong analytical skills to resolve problems and determine a resolution.
• Strong ability to work independently as a team member.
• Strong attention to detail.
• Excellent written and verbal communication skills.

Qualifications: BA in Logistics and Supply Chain Management with 5 years of Experience

• Must have call volume experience and prior scheduling knowledge.
• Strong aptitude or knowledge of sophisticated technical machine tools.
• Must have excellent follow-up skills.
• Experience or equivalent in customer service/technical concentration.
• Able to communicate with empathy and compassion.
• Must have above-average knowledge of the Microsoft Office suite.
• Strong collaborator as NewGround functions in a team environment.
• General knowledge of signage, graphics, materials, fabrication process, and digital systems.
• Proficient in Microsoft Office and Outlook.

Qualifications:  BS in Civil Engineering with 4 years of Experience

• Understanding of production, i.e., large format printers, cutters, sign making and vinyl application to substrates.
• Experience in site surveying in a varying range of projects from small graphic installations to 7-figure projects.
• Able to plan workflow, request drawings and prepare RAMS.
• Able to plan installation for projects, including organising and managing subcontracting teams.
• Must have basic electrical knowledge.
• Able to communicate with people of all levels.
• Must have impeccable timekeeping and be highly organised.
• Strong customer service and problem-solving skills.
• Ability to handle multiple tasks while working productively in a fast-paced, changing environment.
• Strong attention to detail, fast and accurate data entry skills.
• Must be able to lift/carry boxes of equipment (up to 30 lbs).

Qualifications: BA in Operations Management with 6 years of Experience