Job Summary: 

• Take ownership and drive all aspects of installation, including scheduling, contractor management, technical assistance, and quality assurance.
• Understand project scope and organize project documents, including facility layouts/photos, structural engineering reports, electrical drawings, permits, and purchase orders.
• Establish and maintain open customer communication in conjunction with sales.
• Schedule installation dates by coordinating with subcontractors and customers based on availability and preferred timeframes.
• Work with all BAF departments to resolve any technical issues with installations.
• Manage project scope by ensuring any changes and change orders are documented and approved.
• Review completed installations for accuracy to be sure required procedures and methods were followed.
• Process and manage installer invoices and paperwork.
• Provide sales with install price quotes for jobs needing labor/material outside the normal scope of work.
• Work on special projects related to project services.

Skills on Resume:

• Project Coordination (Hard Skills)
• Contractor Management (Hard Skills)
• Technical Support (Hard Skills)
• Quality Assurance (Hard Skills)
• Scope Management (Hard Skills)
• Customer Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Detail Orientation (Soft Skills)

Job Summary: 

• Answer incoming calls and assist clients with scheduling appointments and all other inquiries.
• Assist in managing the daily installer's load.
• Responsible for ensuring customer satisfaction.
• Maintain accurate customer account information.
• Respond to customer emails and phone calls.
• Communicate with management on a regular basis to resolve questions, concerns, or issues.
• Responsible for backup dispatch.
• Ensure accurate, dependable, and consistent data entry.
• Oversee the accuracy of the database.
• Verify payment of invoices associated with accounts payable and ensure payments are charged to the appropriate accounts.
• Process installation jobs and all paperwork needed.
• Assist in managing installation project scheduling.

Skills on Resume:

• Client Support (Soft Skills)
• Installer Coordination (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Account Management (Hard Skills)
• Email Communication (Soft Skills)
• Data Accuracy (Hard Skills)
• Invoice Verification (Hard Skills)
• Project Scheduling (Hard Skills)

Job Summary: 

• Coordinate the installation of products.
• Coordinate a fleet of subcontract installers.
• Liaise with production to ensure the product is completed in line with fit dates.
• Liaise with customers in respect of installation issues and timing.
• Respond to customer concerns and issues as they arise.
• Ensure compliance with OH&S Policies and Procedures at all times.
• Proactively seeking resolutions to issues and assisting other team members.
• Proactively contributing to a positive and professional work environment.

Skills on Resume:

• Installation Coordination (Hard Skills)
• Subcontractor Management (Hard Skills)
• Production Liaison (Soft Skills)
• Customer Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Safety Compliance (Hard Skills)
• Team Support (Soft Skills)
• Workplace Positivity (Soft Skills)

Job Summary: 

• Create/Manage all installation schedules to ensure customers' requested schedule dates are met.
• Ensure that any delays to the installation schedule are communicated to customers as soon as the office is notified of any delays and the new install dates are provided immediately.
• Responsible for inputting/updating ActionFlow with all schedules and any other pertinent data.
• Manage template and installation capacity, ensure the Production team is aware of capacity challenges/constraints.
• Manage and ensure that Marble Palace is meeting customer install schedules on a daily basis.
• Address and provide timely solutions to all customer issues/concerns during the construction process.
• Support the Template Team with the resolution of challenges.
• Immediately contact the Builder Rep when Template/Install challenges exist.
• Produce a weekly reschedule report to show Marble Palace-related reschedules and the associated reasoning.
• Track weekly installation volume by crew.

Skills on Resume:

• Schedule Management (Hard Skills)
• Customer Communication (Soft Skills)
• Capacity Planning (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Entry (Hard Skills)
• Team Support (Soft Skills)
• Reporting Skills (Hard Skills)
• Stakeholder Coordination (Soft Skills)

Job Summary: 

• Keep a record of the incomplete installation percentage.
• Track builder schedule delays, as well as jobs pushed.
• Ensure that customers are taken care of properly and Marble Palace is covered as well.
• Keep a record of installer performance, rating installers to better assess installation talent.
• Manage the template/measure schedule.
• Ensure that schedules maximize efficiency.
• Review and manage post-install remake reports, ensure quick resolutions to all incomplete/delayed installs.
• Ensure there is constant and consistent communication with customers regarding any template or install schedule changes.
• Develop strong relationships with all customers, especially customers' Field Representatives (Supers).
• Track installer error/remake trends and develop strategies to reduce and/or eliminate issues associated with repairs/remakes/damage.
• Act as a back-up for the Field Operations Manager.
• Manage all installers' timecards/payroll and sign-offs.

Skills on Resume:

• Performance Tracking (Hard Skills)
• Schedule Optimization (Hard Skills)
• Customer Care (Soft Skills)
• Installer Evaluation (Hard Skills)
• Issue Resolution (Soft Skills)
• Relationship Building (Soft Skills)
• Trend Analysis (Hard Skills)
• Payroll Management (Hard Skills)

Job Summary: 

• Regularly communicate with builder counterparts, including project managers, construction managers and construction administrators.
• Work and build rapport with builder counterparts to effectively meet their deadlines.
• Communicate with builder counterparts when conflicts arise.
• Maintain tech schedule with details of job status and all pertinent notes.
• Responsible for document control, including obtaining information from field technicians and ensuring all proper paperwork is received prior to closing the job.
• Update notes on the project as changes occur, directed from PM, Technicians, or clients.
• Follow up on projects on hold for updates, Construction updates, and progress.
• Assist service desk overflow, including speaking with current clients, scheduling service calls and assisting in resolving problems prior to truck roll.
• Responsible for operating from general guidelines and directions, the individual will receive a high level of supervision.
• Work with high-profile and high-demand customers.

Skills on Resume:

• Builder Communication (Soft Skills)
• Relationship Building (Soft Skills)
• Conflict Resolution (Soft Skills)
• Schedule Maintenance (Hard Skills)
• Document Control (Hard Skills)
• Project Updates (Hard Skills)
• Service Support (Soft Skills)
• Client Interaction (Soft Skills)

Job Summary: 

• Receive, prioritize, and coordinate the daily service load.
• Process project installations and coordinate project timelines with customers.
• Ensure timely delivery of service and installations.
• Assist in order processing and receiving.
• Coordinate with outside contractors and agencies.
• Assist in scheduling of annual customer system inspections.
• Document and suggest process improvements.
• Drive positive relationships with customers through exceptional communication.

Skills on Resume:

• Service Coordination (Hard Skills)
• Project Scheduling (Hard Skills)
• Timely Delivery (Hard Skills)
• Order Processing (Hard Skills)
• Contractor Coordination (Hard Skills)
• Inspection Scheduling (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Coordinate schedules for installers and technicians.
• Confirm appointments by calling the customers.
• Order equipment to ensure availability for installations.
• Provide all paperwork for jobs from Compass and get all packets/files ready.
• Provide a welcome call to the Customer within 48 hours of the job being received.
• Schedule welcome calls and pre-installation calls.
• Advise sales rep via IBT email of the start date, and the date changes IBT email to rep, providing an update.
• Daily updates to IBT and Labor Scheduler.
• Update IBT when the job is “touched” (calls, orders, follow-up, etc).
• Move jobs daily into the labor scheduler.
• Scan jobs to DM ( Compass) upon completion.
• Close out National Account Jobs and process any jobs for cancellation.
• Communicate with National Account Coordinators regarding site Readiness, scheduling, etc.
• Contact Sales reps to get additional information.
• Contact the Data team when the confirmation number for non-monitored accounts is received.

Skills on Resume:

• Schedule Coordination (Hard Skills)
• Customer Calling (Soft Skills)
• Equipment Ordering (Hard Skills)
• Job Preparation (Hard Skills)
• Welcome Calls (Soft Skills)
• Status Updates (Hard Skills)
• Document Management (Hard Skills)
• Cross-Team Communication (Soft Skills)

Job Summary: 

• Speak with customers on a daily basis to set up installation appointments for their vehicles.
• Create a schedule for 75+ installers while reducing the installation and mileage costs.
• Work one-on-one with multiple finance companies to set up installation appointments for their customers.
• Responsible for activating the devices directly through the lender or the direct customer portal.
• Communicate with finance companies directly on a daily basis to discuss customers and issues.
• Provide help to the installers daily on activating units, helping them find appointments and speaking with customers.
• Use different wiring websites to assist installers with the connection of wires for different vehicles.
• Prepare shipments of units or supplies to installers and/or dealers.
• Prepare random projects as requested by the supervisor.
• Send the daily routes for installers.
• Respond in a timely manner to any voice mails or emails.
• Help all the people in the office with calls, activations, etc.

Skills on Resume:

• Appointment Scheduling (Hard Skills)
• Route Optimization (Hard Skills)
• Client Coordination (Soft Skills)
• Device Activation (Hard Skills)
• Installer Support (Soft Skills)
• Technical Assistance (Hard Skills)
• Shipment Preparation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for routing all orders from the Default report in a timely manner.
• Daily outbound and inbound calls with Case Managers and members.
• Daily communication to Geek Squad Health Agents via HCRM and phone calls.
• Update all systems with detailed notes.
• Ensure that all work orders are completed in a timely manner, adhering to payor SLAs.
• Handle escalated installation/service concerns timely.
• Document and resolve the Geek Squad updates daily.
• Complete all assigned scheduling calls daily and consistently hit all daily and weekly goals.
• Manage the assigned region using the installation metrics.
• Responsible for covering inbound phone calls for the team.

Skills on Resume:

• Order Routing (Hard Skills)
• Call Handling (Soft Skills)
• System Updates (Hard Skills)
• SLA Compliance (Hard Skills)
• Issue Resolution (Soft Skills)
• Scheduling Calls (Hard Skills)
• Regional Management (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Provide exceptional customer service as well as coordinate and schedule installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts and logistics.
• Responsible for the regional installation of the Synchro board for the service region.
• Early detection of capacity shortages, qualification needs, and supporting the implementation process of resulting measures.
• Maintain regions KPI's of Synchro installation times, customer satisfaction rates, etc.
• Close collaboration with product centers, engineering and all different process owners in technical service.
• Help Service Managers and Supervisors evaluate field service engineers' technical and soft skills for accurate assignments.
• Coordinate daily with Service Managers, Supervisor and schedulers the location of field service installation engineers in order to dispatch and train appropriate technicians.
• Report scheduling delays of critical machines to service management.
• In charge of managing the service toolboxes assigned to the region/products.
• Responsible for tooling calibration of tools, ensuring completion at the necessary times.
• Ensure accuracy, prepare and plan for external audits for the technical tool room.

Skills on Resume: 

• Customer Coordination (Soft Skills)
• Installation Scheduling (Hard Skills)
• Capacity Planning (Hard Skills)
• KPI Monitoring (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Engineer Evaluation (Soft Skills)
• Dispatch Management (Hard Skills)
• Tool Calibration (Hard Skills)

Job Summary: 

• Understand and actively support individual markets' specific strategies, ensuring seamless customer service and service level standards are exceeded.
• Act as the internal and external customers' point of contact for the designated portfolio of clientele.
• Handle inquiries on product selection, order status, pricing, customer complaints and issues, delivery schedules and other follow-up.
• Efficiently manage order entry workflow, including timely and accurate order entry into the company system.
• Response to requests for pricing, scheduling of deliveries and installation and other customer follow-up.
• Enter order, tracks and manages the process of service and warranty from initial call to install/billing.
• Report monthly on claims processed, types of claims and sales/costs for the market.
• Proactively identifying customer, product, or delivery issues, surfacing issues and problem-solving with sales and operations teams.
• Identify and coordinate with the installation department the scheduling and coordination of the jobs with the technicians.
• Partner with Sales and Credit teams to ensure accurate A/R, including prompt resolution of customer credits, return processed in a timely manner and customer notification of payment status.
• Open communication with all levels regarding market challenges, solutions and business impacts.

Skills on Resume:

• Customer Service (Soft Skills)
• Client Communication (Soft Skills)
• Order Management (Hard Skills)
• Delivery Coordination (Hard Skills)
• Issue Resolution (Soft Skills)
• Claims Reporting (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• AR Coordination (Hard Skills)

Job Summary: 

• Travel to client sites and manage incoming shipments and distribution of parts at the installation site.
• Check off items on the project shipping manifest as physically received on site.
• Identify and audit assemblies and kits of individual parts.
• Submit the missing parts request directly to Oracle (Information Management System).
• Assist in organizing materials on-site according to build schedules.
• Act as liaison between installation site, Project Manager, Kitting, Superintendents, Shipping and on-site contractors.
• Submit daily reports on the project dashboard to communicate progress and/or challenges that occur on-site.
• Responsible for scheduling all travel arrangements (i.e., Airfare, hotel, rental cars).
• Safely operate various lift equipment.
• Diligently manage travel expenses and corporate card purchases.
• Follow the attendance policy of the Department.
• Promote and participate in continuous improvement efforts.
• Maintain and enforce a safe work environment by following all safety procedures and policies.

Skills on Resume:

• Site Logistics (Hard Skills)
• Inventory Auditing (Hard Skills)
• Parts Tracking (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Progress Reporting (Hard Skills)
• Travel Coordination (Hard Skills)
• Equipment Operation (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Responsible for providing communication to the customer relating to installation progress and timelines, and confirming job close-out tasks are completed by the installation teams.
• Responsible for scheduling installations, confirming between customers and the installation teams.
• Data entry, update accurate date fields and project information relating to installations in the CRM.
• Ensure installations are completed and submit proper paperwork to the account department.
• Submit AS-BUILT to the proper departments if changes occur on site at the time of install.
• Upload relevant documents into the CRM.
• Manage the phone line, incoming and outgoing phone calls.
• Follow up with contractors, customers and internal staff.
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.

Skills on Resume:

• Customer Communication (Soft Skills)
• Installation Scheduling (Hard Skills)
• CRM Management (Hard Skills)
• Document Submission (Hard Skills)
• Change Tracking (Hard Skills)
• Phone Handling (Soft Skills)
• Project Coordination (Hard Skills)
• Multitasking Skills (Soft Skills)

Job Summary: 

• Hands-on assistance with the construction of displays and installations.
• Supervise 3rd party contractors during installations.
• Assist with sourcing props for temporary and permanent use.
• Assist with event design and organization.
• Manage and update long-term storage fixture inventory.
• Ensure the LA store and office are organized, clean and safe.
• Serve in an “on call” capacity in case of after-hours emergencies.
• Conduct physical inspections of the facility, grounds, and premises.

Skills on Resume:

• Installation Support (Hard Skills)
• Contractor Supervision (Soft Skills)
• Prop Sourcing (Hard Skills)
• Event Coordination (Soft Skills)
• Inventory Management (Hard Skills)
• Facility Maintenance (Hard Skills)
• Emergency Response (Soft Skills)
• Site Inspection (Hard Skills)

Job Summary: 

• Execute maintenance, both corrective and preventative.
• Maintain all facilities contracts and maintenance schedules, including but not limited to HVAC, electrical, plumbing, cleaning, and pest control.
• Maintain the highest safety standards in compliance with local laws, OSHA and best practices across the company.
• Ensure the fire alarm system is maintained in accordance with the Fire Department Code and OSHA.
• Monitor cleaning staff to ensure proper cleanliness and upkeep are met.
• Ensure the Bay Alarm security system is functioning without interruption and schedule maintenance.
• Work closely with Loss Prevention to ensure security needs are met and to arrange for coverage on a basis.
• Assist with additional onsite tasks.

Skills on Resume:

• Maintenance Execution (Hard Skills)
• Contract Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Fire System Oversight (Hard Skills)
• Cleaning Supervision (Soft Skills)
• Security Monitoring (Hard Skills)
• Loss Prevention Support (Soft Skills)
• Onsite Assistance (Soft Skills)

Job Summary: 

• Work with Engineering Teams on project costs, resource and scheduling efforts.
• Provide technical oversight to a variety of vendors performing telecom work.
• Install structured cabling, fiber splicing, communications tower work and general civil work performed at Telecom locations.
• Provide some on-site leadership and technical support for the construction teams that install the various Telecommunications equipment.
• Manage personal self-development and maintain current knowledge of the industry to leverage more effective or emerging technologies.
• Develop plans and prepare engineering job packages consisting of detailed parts/equipment lists, logical installation instructions and appropriate documentation (drawings, wiring diagrams, layouts, etc.) to support an efficient installation and maintenance process.
• Prepare and submit cost estimates, economic studies and accounting requests for planned projects.
• Work effectively with other team members to successfully implement transport projects.
• Monitor installation work to ensure compliance with applicable regulations, guidelines, standards and procedures.
• Maintain familiarity with current telecommunications technology and available facilities.
• Resolve complex technical problems and provide technical assistance to installation and maintenance personnel.
• Responsible for Telecom Change Management related to project work.

Skills on Resume:

• Project Coordination (Hard Skills)
• Vendor Oversight (Soft Skills)
• Technical Installation (Hard Skills)
• Onsite Leadership (Soft Skills)
• Industry Research (Hard Skills)
• Engineering Documentation (Hard Skills)
• Cost Estimation (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Work with the production team to determine the installation requirements for each project.
• Notify the field service team of upcoming installations and provide a detailed description of installation requirements.
• Communicate with customers to schedule installations and provide updates on manufacturing progress.
• Coordinate installation schedules with field service technicians.
• Provide technicians with key project details, including customer contact information, product drawings, and job site conditions.
• Work with shipping, service, and manufacturing teams.
• Make sure that all products and other necessary equipment are delivered to the job site in advance of the installation date.
• Negotiate the rental of cranes, man-lifts, and other hoisting equipment.
• Coordinate with other on-site trades such as electricians, masons, roofers, and carpenters.
• Develop a keen understanding of Verdin’s products so as to understand the requirements for a successful installation.

Skills on Resume:

• Installation Planning (Hard Skills)
• Team Coordination (Soft Skills)
• Customer Scheduling (Soft Skills)
• Field Communication (Soft Skills)
• Logistics Management (Hard Skills)
• Equipment Delivery (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Manage installation projects from scheduling through building permit signoff.
• Manage the construction schedule to fill it for maximum utilization.
• Effectively communicates with Branch staff and stakeholders through Sunrun’s scheduling tools.
• Ensure project management tools, such as Workflow Management, stay accurate and up to date.
• Coordinate and schedule other trades and utilities, in conjunction with the solar installation.
• Provide quick response to the customers, and seek project documentation to complete projects.
• Discuss customer feedback, ensure open issues are addressed on every project (with the Branch Manager) and solicit NPS feedback for both installation (ESO) and New Customer (PTO) surveys.
• Responsible for Branch Operations Support.
• Responsible for document support on installation projects (HOA, customer details, third-party financing agreements and more).
• Provide support on Permit coordination through package preparation and project folder maintenance.

Skills on Resume:

• Project Management (Hard Skills)
• Schedule Optimization (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Tool Maintenance (Hard Skills)
• Trade Coordination (Hard Skills)
• Customer Support (Soft Skills)
• Operations Support (Hard Skills)
• Permit Coordination (Hard Skills)

Job Summary: 

• Assist with change order processing, foreman performance reports, accounting system project update forms, etc, on a real-time basis.
• Help with estimating duties by walking jobs and collecting data pertinent to the submission of bids.
• Provide support by communicating on a daily basis with the Field Technicians on the job schedules and weekly verifying the workers' time cards.
• Provide purchasing support to the Foreman for materials, parts and equipment (lifts, cranes, storage containers) required daily by the foreman and the take-offs, as projects require, ensuring job sites have the needed supplies in a timely and cost-effective manner.
• Provide purchasing support to the team by following up with vendors on delivery dates to ensure a timely and quality completion of projects.
• Provide construction support by coordinating deliveries and pick-up for all materials, parts, and equipment to ensure job requirements are met.
• Provide construction support by ordering and pulling permits and submittals and, scheduling start-ups and inspections, communicating with project managers, and service managers.
• Process all paperwork necessary for business operations, maintaining schedules and construction databases and files.
• Provide administrative support to the Project Manager.
• Assist in the coordination and production of the training materials.

Skills on Resume:

• Change Order Support (Hard Skills)
• Job Estimation (Hard Skills)
• Field Communication (Soft Skills)
• Purchasing Coordination (Hard Skills)
• Vendor Follow-Up (Soft Skills)
• Construction Logistics (Hard Skills)
• Permit Processing (Hard Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Liaise with retailers and external service partners.
• Coordinate new installations of ATM's in retail locations across Canada and the United States.
• Develop accurate and feasible installation schedules for all new ATM locations based on inventory and service partner availability.
• Lead planning initiatives with third-party service providers by scheduling jobs on the portal, following up on completed jobs and overseeing the working relationship.
• Create, manage and update service tickets for all stages of the installation process for new ATMs to ensure installations close on time.
• Proactively follow up with both retail and service partners via phone and email.
• Ensure a constant line of communication with all relevant parties, as changes or updates may occur.
• Act as the point of contact for all inquiries from internal and external partners regarding the installation process and provide guidance and support.
• Collaborate with internal departments such as Sales and Logistics.
• Ensure all relevant partner information is received and up to date.
• Assist in the improvement, development and maintenance of the installation process.

Skills on Resume:

• Partner Liaison (Soft Skills)
• ATM Installation (Hard Skills)
• Schedule Development (Hard Skills)
• Service Coordination (Hard Skills)
• Ticket Management (Hard Skills)
• Follow-Up Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Cross-Department Collaboration (Soft Skills)

Job Summary: 

• Communicate with the customer to confirm delivery, installation and training dates, and review preparation details with the customer.
• Ensure they are informed of their responsibilities through a signed “pre-install checklist” to facilitate a successful installation.
• Communicate details of the installation with the Field Service Representative prior to installation, maintain contact during installation, document progress and issues, and provide support.
• Coordinate delivery and ancillary equipment needs for machines sold without installation, ensuring customer satisfaction.
• Communicate with the salesman upon receipt of the order to determine any undocumented issues, understand customer expectations and commitments made to the customer.
• Communicate with accounting/finance regarding credit status, and traffic regarding delivery specifics.
• Verify install and warranty terms and allocations.
• Understand the correct technical specifications and options of the machine.
• Coordinate the delivery of all components and parts orders to coincide with machine installation.
• Handle the coordination of dust and other ancillary equipment that may be necessary for the installation.

Skills on Resume:

• Customer Communication (Soft Skills)
• Pre-Install Coordination (Hard Skills)
• Field Support (Soft Skills)
• Delivery Planning (Hard Skills)
• Sales Collaboration (Soft Skills)
• Finance Liaison (Soft Skills)
• Warranty Verification (Hard Skills)
• Equipment Coordination (Hard Skills)

Job Summary: 

• Perform pre-install meetings and/or follow-up meetings with Service Scheduling Coordinators, Product Groups, Sales and/or customers.
• Coordinate run-off needs with Product Group, understanding the reasons for the run-off and the outcome of the run-off.
• Maintain good relationships with customers by creating plans to get issues resolved by proper tracking, documentation, problem resolution and follow-up with customers.
• Receive and file documentation relating to installation, machine backups, and installation photos.
• Follow up with FSR if not received in a timely manner.
• Prepare and distribute installation reports.
• Assist with the installation and de-installation of machines in showrooms.
• Coordinate machinery trade-ins, including de-installation, packing and coordination with other internal groups.
• Hand off to Regional Service and notify the sales channel after the install is complete.

Skills on Resume:

• Meeting Coordination (Soft Skills)
• Run-Off Planning (Hard Skills)
• Customer Relations (Soft Skills)
• Documentation Management (Hard Skills)
• Follow-Up Communication (Soft Skills)
• Report Preparation (Hard Skills)
• Showroom Support (Hard Skills)
• Trade-In Coordination (Hard Skills)

Job Summary: 

• Manage multiple (both large and small) projects.
• Coordinate work through appropriate vendors, subcontractors and branch staff.
• Establish project plans by determining time frame, funding and staffing, and approving project schedules.
• Attend (physically or virtually) pre-construction and post-construction jobsite meetings.
• Provide project management and coordination assistance for National Accounts.
• Ensure customer training is completed.
• Provide product and warranty package to the end-user upon completion or commissioning.
• Provide strategic, expert advice and consultation on the design and implementation of effective administrative and project processes.

Skills on Resume:

• Project Management (Hard Skills)
• Vendor Coordination (Hard Skills)
• Schedule Planning (Hard Skills)
• Meeting Participation (Soft Skills)
• Account Support (Soft Skills)
• Customer Training (Soft Skills)
• Warranty Handover (Hard Skills)
• Process Consulting (Hard Skills)

Job Summary: 

• Plan and track shipboard installation of computer networks, providing deliverables such as Plans of Action and Milestones (POAMs) via Microsoft Project files to the customer.
• Directly interface with MSC employees to track and report ship schedule changes and shipboard requirements relevant to installations.
• Attend weekly meetings with MSC staff and other third-party support contractors for tasks that require collaborative efforts during shipboard network installations.
• Coordinate and/or provide status updates to internal StratasCorp Department Management and Incident Managers.
• Capture additional work to be completed during scheduled visits and provide paths forward for unresolved issues.
• Report issues pertaining to scheduled tasks that may impact the shipboard installation scope and timeline to StratasCorp management.
• Review Daily Status Reports, Tech Locators, and other trackable reports for quality control checks relevant to scheduled tasks.
• Assist with the tracking of shipment and travel requests related to scheduled ship visits.

Skills on Resume:

• Installation Planning (Hard Skills)
• Schedule Tracking (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Meeting Coordination (Soft Skills)
• Issue Reporting (Hard Skills)
• Work Documentation (Hard Skills)
• Quality Control (Hard Skills)
• Logistics Tracking (Hard Skills)

Job Summary: 

• Liaise with customers and engineers to agree on suitable appointments.
• Schedule all work onto the Engineers' devices/Commissioning of Devices.
• Monitor the active dashboard and schedule at all times.
• Proactively dealing with any engineer lateness.
• Raise POs and Invoices for jobs.
• Log and follow up on any failed jobs or re-visits.
• Reschedule any failed appointments or incomplete work.
• Responsible for requesting stock dispatches.
• Update system with relevant notes.
• Monitor large rollouts to ensure completion within the specified target.
• Deal with all telephone installation enquiries.

Skills on Resume:

• Customer Liaison (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Dashboard Monitoring (Hard Skills)
• Issue Resolution (Soft Skills)
• Invoice Processing (Hard Skills)
• Job Rescheduling (Hard Skills)
• Stock Requests (Hard Skills)
• Inquiry Handling (Soft Skills)

Job Summary: 

• Responsible for supporting the Stock Team.
• Responsible for supporting engineers.
• Manage BigChange’s personal data and confidential information responsibly, and maintain its quality, confidentiality, integrity and availability at all times.
• Report personal data and security near-misses and incidents promptly, and cooperate in their resolution.
• Comply with the BigChange Health and Safety Policy and related legislation.
• Report Health and Safety near-misses and accidents promptly and collaborate to document and resolve.
• Ensure data processing equipment is assigned by BigChange, and any personal equipment is used.
• Process BigChange data or access BigChange systems, is kept secure and used in accordance with the Acceptable Usage Policy.
• Manage Installations/bookings in a timely manner, ensuring deadlines/SLA’s are met.
• Ensure Customer Service is adhered to at all levels.

Skills on Resume:

• Team Support (Soft Skills)
• Engineer Assistance (Soft Skills)
• Data Confidentiality (Hard Skills)
• Incident Reporting (Hard Skills)
• Safety Compliance (Hard Skills)
• System Security (Hard Skills)
• Booking Management (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Maintain a backlog of install jobs.
• Collaborate with the installation manager on installation billing.
• Track materials and issues for install.
• Schedule and track material flow through the warehouse to meet installation deadlines.
• Carry out time studies for pre-install labor metrics.
• Work to ensure the pre-install area is and remains organized.
• Assist the installation manager with Installation/service-related tasks.
• Liaise between the install and the office regarding all issues and resolutions.
• Assist in pre-install operations, packing, receiving, or materials movement to ensure that they meet the project completion dates.
• Collaborate with the Install team members to evaluate/implement processes and procedures.

Skills on Resume:

• Job Tracking (Hard Skills)
• Billing Support (Hard Skills)
• Material Monitoring (Hard Skills)
• Warehouse Scheduling (Hard Skills)
• Time Studies (Hard Skills)
• Area Organization (Soft Skills)
• Issue Liaison (Soft Skills)
• Process Evaluation (Hard Skills)

Job Summary: 

• Assist with monitoring the progress in the design of assembly lines and liaise with the design source.
• Ensure that customer specifications and standards are adhered to during the design and build phase.
• Release designs to the appropriate departments and maintain the tool design release form.
• Maintain a concise, open issue list at every stage of the program.
• Follow up on any design-build concerns/interpretation experienced during the build phase, and record any corrective actions taken.
• Ensure that revisions are made to designs to maintain an "as built" level of design.
• Assist with the launch of programs and follow-up installation of equipment at the customer's site.
• Ensure that all documents are prepared for buyoff and are stored correctly.
• Ensure all the customer requirements for the final buy-off are met.

Skills on Resume:

• Design Monitoring (Hard Skills)
• Standards Compliance (Hard Skills)
• Design Release (Hard Skills)
• Issue Tracking (Hard Skills)
• Build Support (Hard Skills)
• Design Revision (Hard Skills)
• Program Launch (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Obtain mechanical and electrical permits from the local municipalities.
• Compile job packets with installation details to be utilized by the installation crews.
• Upload all pertinent job information into the installation management software.
• Work with local utility companies to schedule power outages and meter upgrades.
• Coordinate installation schedules with both the customer and installation crews.
• Engage with customers on a daily basis to provide installation timelines and job status updates.
• Obtain final inspections with the local AHJ.
• Schedule completion walkthrough and system startup with the customer and service department.
• Compile weekly reporting to the manager to ensure effective resource allocation and proper workflows.

Skills on Resume:

• Permit Acquisition (Hard Skills)
• Job Packet Preparation (Hard Skills)
• Data Uploading (Hard Skills)
• Utility Coordination (Hard Skills)
• Schedule Management (Hard Skills)
• Customer Updates (Soft Skills)
• Inspection Scheduling (Hard Skills)
• Weekly Reporting (Hard Skills)

Job Summary: 

• Schedule training, installation, and live coverage for each new customer.
• Set the proper expectations with each customer of how the installation process works.
• Collect and organize all necessary data from each customer for their installation, including VAR sheets, menus, etc.
• Work with Logistics and Accounting to coordinate staging and payment confirmation.
• Manage labor resources through the CRM database.
• Maintain a detailed log of communications through the CRM database.
• Manage installation timelines with customers and Project Managers.
• Resolve any time conflicts with proper management in a timely manner.

Skills on Resume:

• Training Scheduling (Hard Skills)
• Customer Onboarding (Soft Skills)
• Data Collection (Hard Skills)
• Logistics Coordination (Hard Skills)
• Resource Management (Hard Skills)
• CRM Documentation (Hard Skills)
• Timeline Management (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Update schedules and milestones to SAP.
• Prepare documentation for final installation.
• Register handovers to the customer and maintenance.
• Responsible for ensuring important communications are sent to customers and suppliers when requested by Supervisors who may not have access to either relevant information or communication link due to being occupied by site activities.
• Ensure supervisors are aware of the timely reporting requirements, schedules and meetings set by the Installation manager.
• Collate end-of-project documentation for submission to Customer, Maintenance.
• Proactively manage an order bank of installation jobs, accurately recording information at all stages of the process.
• Provide all Wren customers with an exceptional and inspirational experience.

Skills on Resume:

• Schedule Updates (Hard Skills)
• Install Documentation (Hard Skills)
• Customer Handover (Hard Skills)
• Communication Support (Soft Skills)
• Supervisor Coordination (Soft Skills)
• Project Closeout (Hard Skills)
• Order Management (Hard Skills)
• Customer Experience (Soft Skills)

Job Summary: 

• Process of high-volume purchase orders.
• Schedule jobs for future bookings and ensure daily targets are achieved for pre-booked work.
• Record of Engineers' work and downtime in labor availability.
• Accurate recording of data against customer records.
• Generate picking notes for stock/parts from the Warehouse.
• Contact customers for schedules and/or reschedules.
• Coordinate with the installation crews regarding reschedules or additional work.
• Data entry of the installation schedules and corresponding information and processing paperwork for the day’s work.
• File, fax, copy, and perform other responsibilities and tasks as assigned by the Installation Manager.

Skills on Resume:

• Purchase Order Processing (Hard Skills)
• Job Scheduling (Hard Skills)
• Labor Tracking (Hard Skills)
• Data Recording (Hard Skills)
• Stock Coordination (Hard Skills)
• Customer Contact (Soft Skills)
• Crew Communication (Soft Skills)
• Administrative Support (Soft Skills)

Job Summary: 

• Manage the efficient daily planning of installation work across the UK.
• Liaise with field-based engineers to ensure work is being carried out on time and according to plan.
• Ensure the completion of necessary paperwork.
• Update of CRM and database.
• Liaise with client/engineer/supplier/3rd parties.
• Handle inbound and outbound calls in relation to installation work.
• Liaise with production regarding the completion of products.
• Schedule installation dates in line with production dates and customer needs.
• Work in partnership with customers, installers and internal personnel for any order-related matters by providing support and resolving issues as they arise.
• Prepare documentation for installations.
• Cross-checking of installer invoices.

Skills on Resume:

• Installation Planning (Hard Skills)
• Engineer Liaison (Soft Skills)
• Paperwork Completion (Hard Skills)
• CRM Updating (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Call Handling (Soft Skills)
• Order Support (Soft Skills)
• Invoice Verification (Hard Skills)

Job Summary: 

• Check and sign for deliveries, ensuring everything is accounted for, documenting and reporting any damaged or missing goods.
• Attend site progress meetings and update schedule documents.
• Ensure programmes being put together are going to plan and running on time, etc.
• Liaise with Project Managers, Lead Fitter and Principal Contractor.
• Oversee timesheets, jobsheets and attendance records.
• Work and communicate between sHQ, multiple sites, warehouse and supply.
• Proactively resolving customer queries and issues.
• Take ownership of each customer contact to provide the best resolution.
• Assist stores with any related queries or concerns relating to the systems or processes.
• Identify and report on any processes that could result in a poor customer experience.

Skills on Resume:

• Delivery Verification (Hard Skills)
• Schedule Updates (Hard Skills)
• Progress Monitoring (Hard Skills)
• Team Liaison (Soft Skills)
• Record Oversight (Hard Skills)
• Cross-Site Communication (Soft Skills)
• Customer Resolution (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Ensure that all installations deliver a quality product in an efficient, cost-effective and timely manner that provides first-class customer satisfaction.
• Review contracts and issue work to internal and external surveyors and contractors and assist them with any technical challenges to ensure all deadlines are met.
• Schedule work for fitting teams, surveyors and contractors.
• Provide an end-to-end service in ensuring that all building work runs smoothly.
• Contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers.
• Make outgoing calls and receive incoming calls to schedule installation appointments with customers.
• Review the project with the customer to ensure all details are discussed.
• Communicate with customers to ensure that they are aware of their installation time frames and make adjustments.
• Assist other schedulers and work as a team to complete all daily tasks.

Skills on Resume:

• Quality Assurance (Hard Skills)
• Contract Review (Hard Skills)
• Work Scheduling (Hard Skills)
• Project Oversight (Hard Skills)
• Trade Coordination (Soft Skills)
• Customer Scheduling (Soft Skills)
• Detail Review (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Perform data entry and verification of large volumes of campaign information.
• Support the two lead roles within the team.
• Communicate and coordinate with the operations team and contractors.
• Review and approve photos of the advertising installations.
• Report on the status of campaigns.
• Proactively troubleshoot, solve and notify relevant people of issues and challenges.
• Rise of survey and installation jobs within a specific area or route to market.
• Deal with referrals from technicians and keep customers up to date with any changes.
• Work to agreed timescales to ensure work is completed by the expected date.

Skills on Resume:

• Data Entry (Hard Skills)
• Team Support (Soft Skills)
• Operations Coordination (Soft Skills)
• Photo Approval (Hard Skills)
• Campaign Reporting (Hard Skills)
• Issue Resolution (Soft Skills)
• Job Scheduling (Hard Skills)
• Customer Updates (Soft Skills)

Job Summary: 

• Liaise with the wider Direct delivery team and supply chain.
• Ensure adequate notice and detail are provided to domestic customers as to their journey, survey and installation appointments.
• Provide administrative support in formal instruction of work to the supply chain, and collation and creation of reports advising on performance of KPI/SLA’s, timelines, Quality, and SHE.
• Promote the benefits of low-carbon retrofit to residents, local authority representatives and supply chain partners.
• Support the Energy Company Obligation submission team.
• Keep up to date with technical and administrative developments relating to the installation of low-carbon retrofit measures, including PAS2030 and MCS.
• Work and communicate with all company personnel, including Management, Sales, Accounting, Field, and Office staff.
• Organize and schedule installations, inspections, etc.
• Update project management database with appropriate status.
• Manage any exceptions to the process.
• Ensure timely achievement of permission to operate.

Skills on Resume:

• Supply Chain Liaison (Soft Skills)
• Customer Notification (Soft Skills)
• Administrative Support (Hard Skills)
• KPI Reporting (Hard Skills)
• Retrofit Promotion (Soft Skills)
• Compliance Tracking (Hard Skills)
• Installation Scheduling (Hard Skills)
• Database Updating (Hard Skills)

Job Summary: 

• Deal with new and existing customers, receiving, and evaluating enquiries and purchase orders, generating order acknowledgements, work orders and post-sales administration.
• Liaise with customers and a team of installation engineers to coordinate the installation of products at customer sites across the UK.
• Engage a team of engineers to provide a best-in-class experience for customers.
• Manage key accounts and the administration responsibilities.
• Liaise with internal departments to ensure a smooth process flow.
• Constantly help improve customer service.
• Examine project plans and blueprints to determine the amount of materials or products needed based on measurements provided by the measure agents.
• Make necessary calls to the supplier or purchasing to ensure materials and/or product delivery meet the project deadline.
• Work with customers and installers on installation issues that come up when the installer is still in a customer's home.
• Make technical decisions about installation, gather info, inspect defective material and determine.
• Ensure all claims are signed and given to the contractor for follow-up with the service claim rep.

Skills on Resume:

• Order Processing (Hard Skills)
• Installation Coordination (Hard Skills)
• Customer Engagement (Soft Skills)
• Account Management (Hard Skills)
• Internal Liaison (Soft Skills)
• Service Improvement (Soft Skills)
• Material Estimation (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Communicate/Coordinate with supervisors, Installation Management, and project managers regarding labor requirements, materials, site conditions, equipment rentals and overall project status.
• Select appropriate processes from clearly documented rules, past practices, or instructions.
• Seek advice and guidance on non-routine or problem areas from the manager.
• Assist CSMU Installation Management with Daily, Weekly and Monthly data processing for labor hours.
• Maintain records and filing systems, type and/or enter data into computer systems, including word processing, spreadsheet, presentation, database, or specialized software packages.
• Perform the administration for programs, projects, and/or processes specific to the CSMU Installation Group.
• Perform simple, routine work within the area of specialization.
• Responsible for the assignment and coordination of personnel and materials necessary for the prompt and efficient installation of new or supplementary systems and/or reconstruction work.
• Provide support and training assistance for the sales and installation departments.

Skills on Resume:

• Project Coordination (Hard Skills)
• Process Selection (Hard Skills)
• Manager Liaison (Soft Skills)
• Data Processing (Hard Skills)
• Record Maintenance (Hard Skills)
• Program Administration (Hard Skills)
• Resource Assignment (Hard Skills)
• Department Support (Soft Skills)