What Does An Installation Technician Do?

WHAT DOES AN INSTALLATION TECHNICIAN DO?

Published: Sep 15, 2025 - The Installation Technician installs, calibrates, and repairs factory automation equipment at customer sites, applying expertise in electrical, mechanical, and optical systems. This role involves extensive travel, independent troubleshooting, safe equipment operation, and accurate documentation of service activities, expenses, and reports. The technician also trains customers and team members on proper equipment use, ensures timely technical support, and maintains company property and expenses for maximum efficiency and profitability.

A Review of Professional Skills and Functions for Installation Technician

1. Installation Technician Roles

Documentation Skills: Prepare and follow the Daily Pre/Post Activity Check (PPAC) Documentation.
Record Keeping: Document daily activities against different system serial numbers.
Inventory Management: Receive the equipment and inventory receipt of said equipment, then stage it in the laydown areas.
Facility Maintenance: Responsible for cleanliness, relocation, and movement of equipment and inventory in a controlled environment.
Equipment Handling: Responsible for receiving and assisting with the receiving of equipment at the docks, which could require lifting up to 35 lbs.
Area Management: Responsible for area clean-up/management of tool area and laydown area on all levels, including barricades.
Logistics Support: Run parts/fixtures (from warehouse, office, fab-fab).
Shipping Coordination: Ship items from site to site (fixtures, parts, etc.).
Quality Control: Responsible for quality assessment checks for assembled tools.

2. Installation Technician Tasks

System Installation: Install and configure Patriot One's Multi-Sensor Gateway system.
CCTV Setup: Install and configure CCTV/Video Monitoring Systems.
Device Calibration: Terminate, and calibrate field devices and sensors.
Equipment Testing: Test equipment, connections, and signals.
Troubleshooting: Identify and correct problems.
Issue Logging: Log user issues and communicate issues with the Development team.
Inventory Management: Maintain and record inventory.
On-Call Support: Participate in the service on-call (after-hours standby and response) rotation responsibilities.
Reporting Skills: Complete job status reports, travel expense reports, safety logs, markups for as-built drawings, test reports and other documentation.

3. Installation Technician Duties

Service Installation: Install service in residential and/or small businesses.
Equipment Maintenance: Service, repair and maintain equipment.
System Upgrades: Upgrade residential and small business equipment.
Customer Service: Provide courteous and professional customer service.
Tower Climbing: Climb and maintain towers up to 250 ft.
Tool Handling: Work with hand tools and mechanical fasteners.
Inventory Management: Maintain an inventory of tools, parts and equipment assigned to vehicles.
Policy Compliance: Contribute to organizational goals and comply with company policies and procedures.
Ladder Handling: Work from heights and be able to lift a 20 ft and 28 ft ladder (75 lbs).
Problem Analysis: Analyze problems and develop solutions to meet customer needs.
Independent Work: Work independently with minimal supervision.

4. Installation Technician Details

Client Liaison: Liaise between the customer, contractors, and Durr staff.
Project Oversight: Oversee and report on the daily activity of a given project.
Manager Support: Advise department managers of site requirements regarding personnel.
Contractor Coordination: Oversee and orchestrate the activity of the contractor individuals assigned to their specific site.
Operations Supervision: Direct contractor operations and on-site activity.
Staffing Management: Ensure the site is adequately staffed and working toward a schedule.
Equipment Commissioning: Commission and document all automation equipment.
Customer Training: Provide customer training on installed equipment.

5. Installation Technician Responsibilities and Key Tasks

Build Support: Provide equipment modular build support.
Equipment Repair: Repair automation equipment if it malfunctions.
Startup Debugging: Conduct equipment start-up and debug for Dürr and non-Dürr products.
Installation Verification: Responsible for verifying the hardwired installation.
Control Debugging: Assist with the debugging of control hardware and software.
Data Recording: Record baseline data for areas of responsibility.
Drawing Updates: Mark up drawing changes.
Team Collaboration: Work as part of a team on major projects or individually on smaller projects.

6. Residential Installation Technician Duties and Roles

System Installation: Install and program Burglar Alarms, CCTV (IP and Analog), DVRs, and Access Control Systems for residential customers.
Device Setup: Install window breaks, door units, and smoke detectors.
Signal Troubleshooting: Troubleshoot signal issues to ensure the alarm functions properly.
Field Interaction: Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Signal Testing: Test and verify signals for equipment.
Customer Training: Train customers on the use of the equipment and how to connect to the devices and answer all questions, including ensuring that they have no additional needs (equipment, etc.).
Documentation: Complete necessary customer paperwork for each job.
Inventory Management: Maintain accurate truck inventory.
Customer Service: Provide top-quality customer service.
Performance Achievement: Achieve 90% Goal Attainment for completed installations and zero “go-backs.”

7. Installation Technician Commercial Roles and Responsibilities

Equipment Installation: Deliver and install ice equipment, and deliver ice.
Documentation: Document installation actions by completing forms, reports, logs, and records.
Equipment Preparation: Clean and wrap equipment for installs.
Cross-Training: Cross-train with service technicians to assist with quick fixes.
Ice Handling: Assist in ice deliveries and bagging.
Shop Maintenance: Help to maintain the cleanliness, organization, and safety of the shop.
Vehicle Cleanliness: Maintain the cleanliness of the vehicle, ensuring all ice and trash are removed at the end of the shift.
Vehicle Maintenance: Check vehicle fluids, wipers and tires to help maintain a long service life.
Brand Representation: Project a positive Automatic Icemakers brand image.
Team Contribution: Contribute to team effort by performing other duties.

8. Installation Technician Roles and Details

Installation Service: Perform installations, service calls, and troubleshooting at customer premises for a variety of wireless equipment.
Site Surveying: Work with dispatch to conduct site surveys and determine the best positioning of equipment for the strongest signal reception.
Hardware Mounting: Ensure the secure mounting of hardware and cabling in an aesthetically pleasing or customer acceptable manner (e.g., brackets, mounting arms, cabling, and wireless equipment).
Customer Education: Educate customers on the basics of their service.
Signal Verification: Ensure connectivity and signal strength are within thresholds and set proper service expectations prior to departure.
Technical Training: Partake in appropriate training to perform installation duties and remain skilled with ever-changing technologies.
Team Collaboration: Establish and maintain a strong working relationship between the Sales Operations and Network Operations teams.
Order Review: Review work order with customers.
Reporting: Provide documentation, updates, and results to the corporate office after each appointment.

9. Installation and Repair Technician Key Accountabilities

Service Operations: Perform work operations in connection with providing communications service.
Computer Proficiency: Operate a computer or tablet to receive work assignments and to access applications like email and software such as documents and spreadsheets.
Request Analysis: Review, interpret and analyze service requests, work orders, and circuit diagrams in order to complete required work.
Administrative Tasks: Complete all related administrative tasks, time and material reporting, inspection reports, and inventory reports.
Line Maintenance: Install, repair, maintain, and test access lines for all types of service.
Customer Requirements: Evaluate, identify and meet customer requirements on provisioning and/or repair requests.
Customer Contact: Work in various surroundings while maintaining customer contact.
Climbing Skills: Works aloft, handles and climbs ladders and poles.
Site Access: Enter tunnels, buildings, trenches, controlled environment vaults (CEVs), crawl spaces, attics, roofs, and confined spaces to accomplish job tasks.
Weather Adaptability: Work indoors and outdoors in all weather conditions.
Equipment Operation: Operate and maintain vehicles, tools and equipment needed to perform work operations in a safe manner.

10. Installation and Repair Technician General Responsibilities

Regulatory Compliance: Adhere to Federal, State and local laws regarding work area protection and permits.
Safety Practices: Wear appropriate safety equipment and follow established safety practices and procedures.
Frame Rearrangement: Perform temporary rearrangements on the Central Office frame.
Independent Work: Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.
Travel Flexibility: Work out of town for various lengths of time.
Physical Endurance: Stand or sit for long periods of time.
Customer Communication: Communicate effectively and professionally with customers.
Basic Skills: Write legibly and perform basic math calculations accurately.
Performance Objectives: Responsible for meeting annual performance objectives.
Additional Duties: Perform additional duties and tasks as required by the Company.

11. Installation Technician Role Purpose

Standard Installation: Install according to the standards in the WEBCO installation handbook.
Wiring Retrofit: Retrofit low-voltage wiring into an existing home.
Vacuum Systems: Responsible for Central Vacuum systems in new construction (PVC piping, wiring and pressure checking).
Audio Systems: Responsible for home theater and multiroom audio systems in new construction and existing homes.
Security Systems: Responsible for security systems – residential and business.
Work Reporting: Responsible for paperwork reporting on all work performed, including time, notes, changes/additions.
Customer Relationships: Responsible for customer relationships.
Pre-Install Walkthrough: Walk through with customers prior to installs.
Customer Training: Train customers on the use of alarm and audio systems.
Sales Upselling: Upsell customers when an opportunity is seen (sales are eligible for commission bonuses).
Vehicle Maintenance: Maintain company-owned vehicles.
Vehicle Upkeep: Ensure regular oil changes, tire rotation, and report any issues to vehicle management.

12. Installation Technician Essential Functions

Cable Installation: Pull CAT 5E, CAT 6, CAT6a, and Fiber in a commercial or hospital environment.
Pathway Setup: Install support structures and pathway (ladder rack, racks, j-hooks).
System Installation: Responsible for Card Access Systems, IP Camera installation, and WAP installation.
Troubleshooting: Troubleshoot and terminate data and phone jacks and RJ-45 modular plugs.
Rack Termination: Dress and terminate IDF/MDF racks.
Cable Certification: Test and certify system cables (Fluke DSX).
Rack Assembly: Rack and stack work, MDF/IDF closet work, putting together server racks, and patch panels.
Color Code Knowledge: Understand color codes for both fiber and copper cabling.

13. Installation Technician Additional Details

System Checks: Perform system functional checks, identify problem areas, and affect minor calibration adjustments.
Advanced Support: Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Installation Quality: Responsible for the quality of the installation and compliance with integration and documentation procedures and standards.
Project Coordination: Interact daily with Project Management and/or functional peer groups regarding the progress of the installation project.
Corrective Action: Recommend and initiate preventative and corrective action with regard to product nonconformance and quality system activities.
Network Setup: Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.
System Configuration: Configure routing and switching equipment, hosted IP voice services and firewalls.
Remote Support: Provide remote support to on-site installation technicians and end users/customers during installation.
Technical Training: Provide technical training on new and existing Stryker equipment.

14. Installation Technician Responsibilities

Team Collaboration: Work in a fast-paced environment, partnering with sales and healthcare professionals.
Technology Delivery: Deliver industry-leading technologies to advance everyday workflow in the OR.
System Programming: Program and test all video integration sources to sales and customers' specifications.
Installation Consistency: Understand and implement identical installation practices from room to room.
Quality Standards: Maintain standards and consistency throughout the project.
Cabling Installation: Responsible for the installation of video and network cabling, as part of a team or autonomously.
Compliance: Install in agreement with national and international standards.
Analytical Skills: Provide a high level of analytical and critical thinking skills.
Troubleshooting: Troubleshoot and determine the root cause of any failing installation equipment to pass all functional and quality checks prior to project handoff.
Diagram Interpretation: Interpret, understand, and execute upon complex wire diagrams and CAD drawings.
Site Readiness: Perform site readiness checks and thorough product inventory while communicating any issues to the internal project team.

15. Installation Technician Job Summary

Project Coordination: Partner with project management to facilitate and coordinate expectations with customers and contractors (electricians, plumbers, GCs, etc.).
Interpersonal Skills: Display a high level of interpersonal skills.
Professional Representation: Represent Stryker in a positive manner while on site, working with OR directors, hospital staff, and other outside trades or contractors.
Communication: Provide clear and concise daily communication to project team members, which includes issues identified, scope change requests, and critical milestones that impact project completion.
Regulatory Compliance: Comply with integration and FDA documentation procedures and standards during installation.
Professional Conduct: Exercise a professional appearance and acumen while interacting with all customers.
Travel Coordination: Coordinate travel arrangements for self, based on job location, while considering the most cost-effective measures for travel.
Ongoing Training: Responsible for staying current on all assigned compliance and job-related trainings.
Knowledge Sharing: Clearly communicate lessons learned and provide feedback to cross-functional business associates.
Process Improvement: Provide day-to-day solutions to areas of opportunity that improve processes and/or products.
Quality Assurance: Independent and authority to perform required tasks to ensure all provisions of the quality system are met.
Application Proficiency: Utilize the following equipment/Applications, including Salesforce, Agile, Workday, SLMS, and Compliance Wire.

16. Installation Technician Accountabilities

Customer Support: Assist Installers and Installation Specialists in creating a positive Customer experience during all phases of the installation process.
Professional Conduct: Maintain a courteous and professional demeanor when working with Customers, contractors, management, and fellow employees.
Equipment Verification: Install, verify rough-in dimensions and utilities are adequate to meet equipment specifications.
Site Assessment: Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to the installation site.
Order Accuracy: Verify that the equipment delivered to the customer matches the order, with timely communication regarding variance and issues with leadership.
Product Installation: Perform/assist in installation of STERIS products, including, but not limited to, uncrating, assembling, setting or lifting product into place, leveling, connecting utilities, and testing unit.
Service Documentation: Complete/support teams in service documentation electronically, including Service Requests, Installation Start Up Checklists, Photos, Expense Reports, Daily Installation Progress Reports and email communication.
Testing Procedures: Appropriate supervision, test the unit with live utilities and initiate a basic cycle to verify the integrity of the installation work performed.
Project Updates: Provide daily email updates to keep all parties informed and ensure timely in-service, hand off to local technicians, and customer satisfaction.
Post-Installation: Ensure Customer satisfaction through post-installation activities, including the disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
Safety Compliance: Utilize customer protocols reentering/exiting facilities and abide by all STERIS and Customer Health and Safety protocols and procedures.
Inventory Management: Maintain tools and installation materials inventory (consumable products) in line with scheduled installation activity.

17. Installation Technician Job Description

Project Delivery: Deliver RDS machine installation and upgrade projects onsite to successful completion while implementing adherence to Omnicell Installation, commissioning, quality and local EHS procedures and ensuring that these are followed.
Scheduling: Work closely with the local projects team and installation manager to accurately schedule project delivery and deliver customer expectations.
Escalation Management: Coordinate with the installation manager in resolving any onsite escalation to ensure project timelines remain intact.
Onsite Troubleshooting: Troubleshooting and problem-solving onsite during the installation, coordinating additional parts deliveries with the plant.
Field Modification: Modify solutions in the field.
Cost Tracking: Responsible for tracking hours and costs during installations and reporting these to the installation Manager.
ISO Documentation: Ensure all supporting ISO documentation is complete and sent to the installation manager.
Overtime Work: Work overtime as and to ensure on-time project delivery.
Flexible Hours: Work unsociable hours and/or weekends.
Customer Satisfaction: Delight the customer and motivate the onsite team.

18. Installation Technician Details and Accountabilities

NID Installation: Install the Network Interface Device (NID) and rearrange the inside wire.
CPE Handling: Place and replace Customer Premise Equipment (CPE).
Cross-Connects: Place cross-connects between the SAC point and the 7330 or its equivalent.
Service Verification: Verify all services are working and demonstrate, sell and bill telephone service while engaging with customers.
CPE Maintenance: Perform the maintenance of the CPE equipment, wiring and jacks inside the customer’s premises up to and including the NID.
Testing: Use simple meters to perform Go/NO-Go type testing.
Physical Tasks: Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
Order Processing: Use a company PC to retrieve and complete orders.
Outdoor Work: Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
Vehicle Operation: Drive a company vehicle and/or report directly to the work location.

19. Installation Technician Overview

Work Order Execution: Execute work orders while determining the best product and methods for installations.
Equipment Installation: Install general recreational vehicle equipment in accordance with work orders.
Parts Tracking: Track all parts and materials used in installation activities.
Project Planning: Plan the sequence of functions necessary for installation projects.
Performance Standards: Perform duties at company-established performance levels.
Progress Reporting: Keep the supervisor apprised of work progress.
Quality Assurance: Ensure that the final work product meets quality standards and is inspected by a supervisor or QC designee.
Workplace Safety: Maintain a safe and clean work area for customers and coworkers.

20. Installation Technician Additional Details

Infrastructure Installation: Install green infrastructure on site according to design and to the highest standard.
Site Safety: Ensure the safety of the site team at all times, including the rest of the client’s team as well as temporary labour and others on site.
Time Management: Ensure that jobs are completed in the time allocated, identifying issues which prevent on-time delivery, making proposals to rectify and escalate.
Material Management: Ensure no shortfalls in materials.
Efficiency: Ensure no return visits to the site by the team are required.
Quality Standards: Ensure installations meet requirements and are delivered to the highest standard.
Technical Guidance: Provide technical guidance and advice to the team.
Training: Ensure standards are met with regard to installations and provide training.
Client Relations: Build strong working relationships with clients.

21. HVAC Installation Technician General Responsibilities

HVAC Installation: Install heating, air conditioning, and ventilation equipment, as well as accessories, in accordance with company standards/requirements and manufacturer specifications.
Ductwork Fabrication: Design, fabricate, and install various ducts and duct fittings.
Diagnostics: Responsible for performing limited diagnostics.
Worksite Cleanliness: Maintain a clean work area and safeguard client floors by laying drop cloths while performing installations.
Home Walkthrough: Perform a before-and-after walkthrough of the entire home, identify any damages and discuss with the customer.
Documentation: Complete installation forms that reflect tasks performed for reporting accuracy and future comparison.
Customer Communication: Effectively communicates with the customer about the scope of the job, answers any questions for the customer, addresses any concerns, and addresses any problems.
System Startups: Perform start-ups on heating, cooling systems, and other components.
Safety Compliance: Maintain safe working conditions for the installation crew.
Ethical Standards: Abide by ALL One Hour standards of performance and code of ethics.

22. Installation Technician Role Purpose

Machine Calibration: Use hand tools, meters, gauges, schematics, and jigs to adjust and maintain proper machine calibration and performance.
Independent Work: Work independently with little supervision.
Technical Aptitude: Diagnostic and technical aptitude, including knowledge of AC and DC electrical, mechanical, and optical systems.
Equipment Installation: Carry out technical assignments to install, modify, and repair factory automation equipment at customer sites, with 95% travel weekly.
Workplace Safety: Maintain a safe work environment and report any issues that arise.
Machine Operation: Operate and program machines, understanding all technical aspects and machine parameter functions.
Documentation: Prepare standard equipment documentation and reports to include service reports, expense reports, and others.
Customer Support: Provide customers with timely and accurate technical information in a positive and straightforward manner.
Customer Training: Provide equipment operation and maintenance training to customers, employees and fellow installation technicians.
Invoicing: Prepare and submit documentation for efficient invoicing.
Property Maintenance: Maintain company property for safe operation and maximum life.
Expense Management: Efficiently manage business expenses to maximize profitability.

23. Solar Installation Technician Roles and Responsibilities

Safety Compliance: Maintain a safe work environment, and follow Solar Impact and OSHA-required safety protocols at all times.
Solar Assembly: Work within a team assembling all components related to a solar installation, including job prep, roof layout, racking and attachment installation, wiring and conduit assembly, and system monitoring installation.
Tool Organization: Organize tools and parts on the installation vehicle and at the shop.
Training Participation: Participate in online and in-person training related to safety and solar installation.
Attendance: Show up on time and ready to work each day.
Team Communication: Communicate regularly with team members to ensure projects are moving along safely, quickly, and efficiently.
Post-Install Review: Review projects post-install to determine areas for efficiency improvement.
Apprentice Program: Participate in the Santa Fe College electrical apprentice program.
Schedule Flexibility: Night and weekend availability is occasionally required to meet project needs.
Travel: Multi-day and overnight travel to local and regional job sites may be required.
Reliability: Meet attendance requirements.
Professional Conduct: Interact with teammates and customers in a professional manner.

24. Installation Technician Duties

Wave Services: Responsible for building and provisioning wave services across the DWDM network.
Issue Resolution: Responsible for identifying, troubleshooting, isolating issues, and providing problem resolution on the network during circuit testing.
Circuit Testing: Work with field techs running RFC2544 test prior to handing circuits over to customers.
Customer Support: Assist customers with circuit activations, troubleshooting and technical support.
Cross-Functional Work: Work with multiple internal functional groups, including Service Delivery, Outside Plant (OSP), Inside Plant (ISP), Design, Field Operations and NOC.
Technical Support: Provide remote or on-site technical support for customers.
Customer Focus: Exceed customer expectations by appreciating and anticipating current and potential needs.
Failure Prevention: Troubleshoot potential equipment failures and proactively take measures to offset/prevent and inform internal partners.
Logistics Coordination: Coordinate logistics of resources and spare parts for all site Service jobs.
Process Improvement: Suggest product and process improvements within the business to enhance operations and customer service.

25. Installation Technician Details

Accessory Installation: Install automotive accessories, such as bedliners, bug shields, window guards, winches, toolboxes, bed rails, step bars, lift kits, lowering kits, interior accessories, etc.
Assembly Work: Drill and tap holes, assemble, and fit accessories to the automobile, and tighten bolts and clamps.
Battery and Tire Testing: Test batteries and tires.
Oil Changes: Perform oil and filter changes.
Wheel Alignment: Align wheels, axles, frames, torsion bars, and steering.
Brake Inspection: Responsible for checking brake systems.
Vehicle Maintenance: Responsible for inspecting, maintaining, and making repairs.
Customer Service: Provide top-quality customer service and strong communication skills.
Technical Experience: Install, Electro-mechanical, HVAC, low-volt, and/or field tech experience within construction does very well in these roles.
Blueprint Reading: Read and understand blueprints, electrical components, and electrical schematics.
Troubleshooting: Troubleshoot problems, follow all safety procedures while on the job site or service calls.

26. Installation Technician Functions

Safety Compliance: Adhere to security and safety best practices in the data center.
Cabling Installation: Install and test copper and Fiber Optic cabling.
Network Troubleshooting: Build and troubleshooting of network devices.
Process Adherence: Adhere to defined escalation processes and standard operating procedures.
Time Management: Deliver within designated time frames.
Environmental Adaptability: Work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
Product Installation: Install the company's product.
Goods Handling: Load and unload goods from the lorry.
Production Support: Assist in production works.

27. Installation Technician Tasks

Service Installation: Perform installation and service work from the customer’s equipment up to and including the tap and tone block.
Map Reading: Read and understand system maps of the coax plant and fiber identifications.
Technical Assistance: Assist personnel with any technical problems that may arise.
On-Call Support: Perform stand-by duties and serve in an on-call capacity.
Property Care: Follow all policies and procedures for the care and securing of company property, vehicles and equipment.
Controller Installation: Deliver and install GT irrigation controller assemblies.
Pump Installation: Deliver and install GT irrigation pump assemblies with HDPE intakes on centrifugal pump stations.
Customer Training: Provide customer training on irrigation pump and irrigation controller equipment integral to assemblies.
Product Demonstrations: Participate with sales personnel in product demonstrations.
Production Support: Support pump assembly production in the Sanford production facility.

28. Installation Technician Role Purpose

Generator Installation: Responsible for generator installations.
Warehouse Support: Assist with warehouse organization, parts deliveries, etc.
Generator Service: Service and repair on all types of generators.
Billing: Responsible for invoicing, collecting payment and billing customers for service work.
Equipment Loading: Responsible for loading equipment.
Pipe Work: Cut and thread the gas pipe.
Preventive Maintenance: Perform routine preventive maintenance.
Lifting Requirements: Lift up to 49 lbs and participate in team lifts of 50+ lbs.
Confined Space Work: Work in cramped spaces or elevated locations.
On-Call Duties: Carry a pager/cell phone for communication, information, emergencies, and on-call situations.
Cabling Work: Responsible for fiber optic and copper cabling installation/testing/troubleshooting.
System Administration: Responsible for Linux/Unix Administration.

29. Installation Technician Responsibilities and Key Tasks

Equipment Installation: Install of automated waste oil equipment.
Equipment Repair: Repair/rebuild automated waste oil equipment.
Shop Maintenance: Maintain the shop floor for cleanliness, inventory tools/equipment, and clean/wash the work area.
Professional Conduct: Interact with others in a professional and ethical manner.
Procedure Compliance: Follow department and company procedures.
Attendance: Keep up regular attendance and punctuality, regular attendance and punctuality for the smooth operation of this company.
Machine Installation: Perform installations, removals and relocations of water and ice vending machines at predetermined locations.
Equipment Testing: Test newly installed equipment and ensure that it is safe and available for customer use before leaving the location.
Water Line Setup: Identify points of installation for water lines for access to water vending machines.
Plumbing Service: Perform machine service functions that may require plumbing replacements.
Vehicle Operation: Drive a company-provided vehicle (24 ft. Truck) in a safe manner and in accordance with company standard operating procedures as well as DOT regulations.
On-Call Availability: Remote routes, where there are limited staff resources due to the geographical location, the Technician may be required to be in "Call-In" mode or available to cover service calls on weekends and on Company-observed holidays.

30. Installation Technician Roles and Responsibilities

Countertop Installation: Install up to 60 sq ft. countertop slabs according to required procedures.
Stone Fabrication: Responsible for safely operating power equipment to cut, grind, and polish stone.
Truck Operation: Drive small to medium-sized trucks.
Customer Instruction: Communicate operating and care instructions to customers.
Service Calls: Answer service calls to provide maintenance work for customers.
Schedule Management: Manage an organized daily schedule.
Customer Satisfaction: Maintain customer satisfaction by delivering excellence in products and service.
Customer Service: Provide superior customer service by working out solutions in the best interest of the customer.
Vehicle Maintenance: Maintain vehicle inventory and appearance.

31. Installation Technician Functions

Safety Compliance: Strictly adheres to Uniper's PPE safety practices to safeguard both themselves and members.
Job Preparation: Review the job schedule and prepare for the day, ensuring you have the necessary materials.
Device Installation: Install the Uniper device in a member's residence and connect them to either the home Wi-Fi or a hotspot.
Material Evaluation: Evaluate the necessary supplies furnished for the job, delivered materials, and the best way to install.
Issue Reporting: Promptly reports defective material or equipment, inaccuracies, or omissions in job information that may result in an inability to complete the installation.
Device Retrieval: Responsible for the retrieval or uninstallation of the Uniper device.
Equipment Handling: Work on-site to set up, program, dismantle and reconstruct equipment.
Customer Scheduling: Contact customers prior to the installation date to verify the schedule.
Team Guidance: Provide guidance and coaching to installers as it relates to work assignments, including specific work steps, proper use of tools, machinery and overall job performance.

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