WHAT DOES AN INSTALLATION PROJECT MANAGER DO?

Published: Sep 17, 2025 - The Installation Project Manager oversees project delivery from scoping and planning through execution, ensuring accurate costing, scheduling, and resource allocation. This role involves coordinating internal teams, subcontractors, and vendors while maintaining strong communication with clients and stakeholders to meet deadlines and project requirements. The manager also ensures compliance with safety regulations, manages project changes, prepares client quotations, and completes reporting and closure processes.

A Review of Professional Skills and Functions for Installation Project Manager

1. Installation Project Manager Additional Details

  • Customer Experience: Deliver a great customer experience with Novar offerings.
  • Resource Management: Manage internal and external resources and ensure the project team has the necessary skill sets to complete the project.
  • Timeline Planning: Establish the project’s overall critical path and ensure that all project phases adhere to the agreed-upon timeline.
  • Issue Resolution: Assist the project team in troubleshooting and finding solutions to unforeseen issues.
  • Budget Oversight: Develop and monitor all phases of the project budget.
  • Expectation Management: Manage customer expectations and proactively close expectation gaps.
  • Change Control: Take ownership of, manage and obtain approvals for all change requests, particularly regarding scope and budget.
  • Stakeholder Communication: Communicate with stakeholders, team members and other project managers on project status, including progress, risk and issues that may have an impact on project delivery.

2. Installation Project Manager Job Description

  • Standards Compliance: Ensure that the project team is adhering to all standards and processes as defined by the clients.
  • Issue Prioritization: Prioritize issues for resolution, hold, or escalation.
  • Performance Assurance: Ensure that system installation and system performance meet the customer’s expectations.
  • Pre-Sales Support: Participate in pre-sales estimate reviews to ensure necessary control products and labor are specified to meet contract requirements and the sequence of operation.
  • Estimate Preparation: Complete job estimates and base proposals.
  • Documentation Oversight: Oversee preparation of point-to-point wiring diagrams, scope of work definition, written sequences of operation, and applications programming and development.
  • Material Approval: Responsible for approving Bills of Material.
  • Document Review: Review construction documents to determine project installation requirements.

3. Installation Project Manager Duties

  • Package Review: Review and accept the project booking package from Sales.
  • Timeline Management: Create and maintain project timelines and milestones.
  • Project Communication: Routinely communicates with all project-related parties.
  • Delivery Scheduling: Schedule Novar's finished goods and purchased product deliveries.
  • Subcontractor Scheduling: Schedule subcontractors on turnkey installations and site visits.
  • System Coordination: Coordinate on-site system checkout and commissioning with the Novar Programmer and the on-site subcontractor.
  • Training Oversight: Oversee that on-site training is conducted promptly and thoroughly.
  • Closeout Management: Oversee that all project closeout documents and software are completed and delivered promptly.
  • Milestone Approval: Measure and approve all project financial milestones.

4. Installation Project Manager Responsibilities

  • Process Compliance: Together with the regional executors, make sure every project follows the steps of the Installation Process and ensures all steps are done.
  • Project Planning: Set and maintain the installation plan per project, including status updates.
  • Stakeholder Interaction: Interact with all involved parties in the installation.
  • Customer Alignment: Create a clear understanding of expectations with customers (Start with the end in sight).
  • Configuration Management: Responsible for config checks and aligning these with needed resources.
  • TDA Management: Responsible for TDA’s Management, the installation of the Margin P&L.
  • Cost Control: Secure the service installation margin by controlling costs per project.
  • Margin Escalation: Escalate projects on Margin loss.
  • Quarterly Management: Responsible for management per Quarter.
  • Forecast Planning: Set a forecast and manage to achieve this.
  • Technical Support: Support escalation on technical issues.
  • Commercial Escalation: Escalate commercial mismatches to Sales and BUs in a timely manner.
  • KPI Control: Control the installation of KPI’s in a region.
  • Root Cause Analysis: Escalate and drive root cause analysis for projects/KPI's that went out of control and drive the improvements.
  • Technical Feedback: Feedback to Technical Support teams on needed improvements.

5. Installation Project Manager General Responsibilities

  • Customer Communication: Work with the Account Executive and FEs, inform the customer that he/she is the sole point of contact throughout the pre-install phase and physical installation phase.
  • Meeting Coordination: Set up calls and attend customer meetings to ensure an effortless experience for the customer.
  • Site Planning Review: Review site-planning information with the customer.
  • Information Validation: Ensure information has been provided and approved by the customer.
  • Technical Collaboration: Work closely with FE to obtain accurate information to prepare for the installation.
  • Status Notification: Notify Sales (Account Executives) and the Service Manager that plans are complete, and coordinate a thorough review with FE and the customer.
  • Onsite Preparation: Walk through with FE and the customer onsite to prep for site planning.
  • Application Confirmation: Responsible for confirming customer applications for all product lines.
  • Scheduling Management: Maintain the applications scheduling system for clarity and accuracy.

6. Installation Project Manager Roles and Responsibilities

  • Scheduling Solutions: Analyze options and offer alternative scheduling solutions with customers to not only benefit and accommodate the customer’s needs but also the company’s best interests as well.
  • IT Coordination: Contact IT/Connectivity and coordinate a meeting/conference call with the customer to ensure IT requirements are met upon equipment delivery.
  • Date Validation: Validate customer-requested ship and delivery dates with install team members.
  • Readiness Monitoring: Validate site readiness and communicate any schedule changes immediately to minimize impact to manufacturing and revenue recognition back to the Account Executive and Sales Admin for action on outstanding items.
  • Reporting: Provide weekly reports/schedules (dates, status changes, demographic info, etc.).
  • Installation Oversight: Oversee installation and call in appropriate resources if there are problems/delays.
  • Customer Support: Provide multiple sources of information to the customer.
  • Compatibility Review: Review existing Hologic equipment configurations prior to delivery of new equipment to ensure compatibility, i.e., hardware, software, connectivity.

7. Senior Installation Project Manager Key Accountabilities

  • Team Leadership: Lead and manage the Installation Site Project Management team.
  • Strategy Development: Responsible for installation strategies on the different WTG platforms.
  • Process Improvement: Ensure concepts and improvements are initiated, implemented, and followed.
  • Project Synergies: Ensure synergies, incl. management synergies, across installation projects.
  • Workflow Standardization: Responsible for standardizing workflow packages and work breakdown structure (WBS).
  • Issue Resolution: Resolve internal and external cross-functional issues by the use of forward-thinking to ensure the project is not affected.
  • Tooling Support: Provide support to Tooling and Equipment concepts and improvements.
  • Marine Assistance: Assist Marine Operations Vessel Management.
  • Cross-Functional Alignment: Enable cross-functional alignment within the business.
  • Safety Awareness: Create awareness of Health and Safety regulations and workflows.

8. Installation Project Manager Role Purpose

  • Cost Analysis: Overall costing and analysis of delivery and installation.
  • Team Leadership: Lead and manage the project team to achieve operational excellence.
  • Communication Management: Manage internal and external communications across multiple projects.
  • Resource Coordination: Coordinate internal resources and third parties/vendors for the flawless execution of all projects.
  • Schedule Control: Manage changes to the Project Schedule and Project costs using appropriate verification.
  • Labour Organization: Organise employed labour, ensuring maximum productivity.
  • Quotation Development: Provide cost estimations and devise accurate client quotations.
  • Project Delivery: Deliver projects from scoping, briefing and planning service through to execution and reporting.
  • Scope Escalation: Escalate problems to stakeholders for any deviations from the project scope.
  • Site Support: Assist partners/subcontractors to resolve any issues on site and report.
  • Project Closure: Complete project reporting and closure processes.
  • Sales Support: Work with the sales team to provide costings for bespoke orders.
  • Deadline Management: Keep to tight deadlines and liaise with customers to ensure these are met.
  • Client Engagement: Attend occasional client meetings (virtual and in person) alongside the sales team on larger-scale projects.
  • Documentation Compliance: Maintain O&M manuals and observance of safety guidelines and site regulations.

9. Installation Project Manager Job Description

  • Organizational Communication: Responsible for communicating across the organization.
  • Executive Presentation: Present to senior leaders (EB and SEB) in specific technical spaces and on cross-functional teams on how technologies interconnect and contribute to the overall strategy.
  • Project Autonomy: Handle latitude in project techniques.
  • Approach Selection: Responsible for the project process requires choosing the right approaches.
  • Client Management: Handle diverse clients in a region.
  • Process Navigation: Follow frameworks to get through the processes.
  • Account Collaboration: Work with Senior Account Managers on issues related to specific accounts.
  • Issue Escalation: Responsible for ordering, provisioning, billing, and repair escalation issues, with a primary focus on service-impacting issues.
  • Account Monitoring: Monitor assigned accounts' order volume, escalations, repair tickets, and projects.
  • Resolution Assurance: Ensure on-time resolution and achievement of Mean Time To Repair (MTTR) objectives.
  • Client Communication: Keep the client informed regarding any systems or product changes that may impact the client’s relationship with Consolidated Communications.
  • System Validation: Test and validate an equipment, facility, or plant in accordance with the design objectives or specifications for operational use, including Performance Services, Performance tests.

10. Installation Project Manager Roles

  • Installation Leadership: Lead (external and internal) all UPS installations from purchase order approval till acceptance, reaching high customer satisfaction.
  • Site Survey Execution: Execute site surveys for all installations to ensure an accurate quote and a smooth installation.
  • Installation Design: Design installation at a world-class level.
  • Cost Efficiency: Assure installation projects are done with minimal costs (labor and material) while securing customer satisfaction.
  • Operations Coordination: Lead and execute routines and ad-hoc activities with the operations teams to ensure smooth installation (schedule, quality, and budget).
  • Customer Trust: Responsible for being the perceived trusted advisor by customers, based on professionalism and personality.
  • Organizational Learning: Generate lessons, learn activities and their implementation across the organization.
  • Project Delivery: Ensure projects are delivered on time, within budget and within the scope.
  • Progress Planning: Develop a detailed project plan to track progress.
  • Vendor Management: Establish and maintain relationships with third parties/vendors.
  • Team Leadership: Lead and direct the work of other project team members.
  • Client Retention: Responsible for client follow-up and retention.
Relevant Information
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