WHAT DOES AN INSTALLATION ENGINEER DO?
Published: Sep 22, 2025 - The Installation Engineer plans and conducts system installations for customers, including permanent and deployed setups in the UK and overseas, as well as internal test and development environments. This role involves managing Service Support Desk workloads, coordinating support requests, performing remote diagnostics, and liaising with third-party suppliers to ensure timely resolutions. The engineer also produces installation plans and work instructions, oversees system administration of diagnostic systems, and reports on service delivery performance to meet operational requirements.
A Review of Professional Skills and Functions for Installation Engineer
1. Installation Engineer Details and Accountabilities
- Aerodynamic Analysis: Execute, with support from senior engineering staff, aerodynamic analyses, tests, and integration studies required to meet business standards and product requirements.
- Data Validation: Study component and engine test data to validate aerodynamic designs.
- Software Development: Develop tools/software to improve aerodynamic design and predictive capabilities.
- Technical Communication: Prepare and present technical information to internal and external customers.
- Test Program Support: Assist with the preparation and execution of test programs.
- Process Improvement: Contribute to process improvement, sharing lessons learned, and best practice documentation.
- Stakeholder Collaboration: Interface with internal managers, senior engineering community, suppliers, partners, and airframe customers.
- Program Implementation: Implement plans to achieve technical and program requirements.
- Lean Processes: Develop lean processes to improve job productivity and efficiency.
2. Installation Engineer Additional Details
- Site Surveys: Organise and complete site surveys, method statements and risk assessments.
- Product Installation: Undertake the installation and integration of all products sold by Chronos.
- Consultancy Services: Carry out consultancy, testing, measurement, and report preparation for clients.
- Equipment Fabrication: Pre-fabrication building and testing of company-designed equipment at Head Office and customer sites.
- Documentation Management: Complete the necessary documentation for all engineering procedures and in line with the Company's ISO9001 quality registration.
- Electrical Testing: Undertake any in-house electrical testing and fault rectification, general maintenance activity for Chronos Technology Ltd.
- Subcontract Supervision: Supervise any subcontract, install labour while on customer sites.
- Training Participation: Undertake internal and external training.
- Area Housekeeping: General housekeeping of the Engineering areas.
- Installation Preparation: Responsible for preparing installation kits.
- Operational Support: Assist in any relevant company activity as required by the Engineering and Projects Manager.
3. Installation Engineer Roles
- Robot Programming: Set up, program, troubleshoot and repair robots and peripheral devices.
- System Demonstrations: Support and supervise robot system demonstrations and feasibility studies.
- Custom Software: Create custom robot software for Robotic systems designed by the Midwest office per engineering process specifications.
- Mechanical Integration: Provide mechanical and electrical integration of Robotic systems for troubleshooting and validation at the Midwest office.
- Demo Support: Support the FANUC America Midwest demonstration area.
- Field Installations: Support field installations through buyoff, customer acceptance, production support, and field service.
- Customer Support: Provide prompt, professional and courteous solutions to external and internal customer problems.
- Troubleshooting: Be able to troubleshoot problems and secure any needed parts.
- Technical Training: Provide technical support and training to various parties of FRMW, including Sales, Applications, and Execution.
- Emergency Service: Handle emergency service calls.
- Team Supervision: Supervise and provide training to Associate Engineers and Technicians.
4. Installation Engineer Tasks
- Technical Support: Ensure sufficient technical support for the sales team within the region, particularly through site appraisals and customer meetings with the sales team.
- Project Oversight: Primary responsibility will be to ensure the efficient installation and commissioning of all projects within region and provide continuous support to customers through the after-sales process.
- Installation Coordination: Coordinate the installation of all projects within the region.
- Team Leadership: Involved in overseeing the installation of standard projects and leading an installation team for larger projects.
- Reporting: Provide detailed reports from site visits back to the operations team to record progress and recommend future improvements.
- Snag Management: Ensure snags are captured and followed up on during project installation.
- Process Improvement: Work as a member of the operations team to constantly strive for continuous improvements through improving processes and product development.
- Supervisor Support: Provide support/information to the supervisor, enabling completion of mechanical completion checklists.
- Workload Management: Manage own workload to ensure the most efficient use of time.
- Root Cause Analysis: Participate in Root Cause and Corrective Action investigations for any site safety/quality event.
- Asset Maintenance: Support supervisor on maintenance and upkeep of company vehicles, tools, equipment and assets.
- Policy Compliance: Adhere to Company HR and H&S policies.
5. Offshore Installation Engineer Duties
- Documentation Management: Responsible for the issuance of technical contractual documentation and other documentation needed to execute the operations such as specifications, coordination of studies, using sound engineering principles and adhering to business standards, practices, procedures and program requirements, in accordance with the contract and with GE Quality and EHS processes.
- Project Engineering: Work as a project engineering lead as part of the overall project management office (PMO) team, acting as GE’s company representative for the development of all load-out, transport and installation-based activities.
- Work Instruction Development: Develop work instructions related to tower pre-assembly operations, load-out, and installation.
- Subcontractor Review: Review the documentary production of GE subcontractors operating the Marshalling Harbour for the scope related to tower construction, lifting plans and load-out.
- RAMS Preparation: Prepare RAMS and work instructions/procedures related to onshore pre-assembly of the towers, load-out activities and offshore installation.
- Installation Documentation: Prepare Tower/Nacelle/Blades Installation Method Statements, Risk assessments and checklist/completion instructions.
- Technical Input: Provide technical and operational input for onshore and offshore activities related to marine and installation methods and requirements.
- Stakeholder Meetings: Participate in customer meetings, reviews, vendor reviews, and third-party interaction such as vessel contractor meetings, marine coordinators and surveyors.
- Seafastening Instructions: Develop Work Instruction and requirements for seafastening of WTG equipment, tooling and ancillary components.
6. Offshore Installation Engineer Details
- Seafastening Design: Support interface with the Installation Vessel for the design of seafastening of WTG equipment, tooling and ancillary components.
- Transport Considerations: Support interface with the Installation Vessel for seafastening and sea transport considerations related to deck layout, vessel motion, loads and accelerations.
- Structural Studies: Perform structural installation studies such as rigging design, pre-installation checks, design checks on rigging/padeyes/trunnions/spreader bars/transportation frames, racks, etc.
- Load-Out Management: Ownership of the WTG component load-out and installation to the Installation Vessel, with consideration of vessel positioning, and optimising load-in, seafastening, load-out and installation processes.
- Marine Liaison: Liaise with Marine Warranty Surveyor and marine co-ordinator.
- Project Planning: Support project planning activities, manpower related to onshore assembly, load-out/logistics, and offshore installation.
- Field Support: Provide specialist support in the field to ensure safe operations to the required QA standards.
- Tooling Assistance: Assist and support the tooling specialists for the reception and test of the new tools used for the pre-assembly, load-out and installation.
- Risk Assessment: Participate in the risk assessment of technical aspects of the project and the development and application of appropriate risk mitigation measures.
7. Installation Engineer Job Description
- Service Maintenance: Carry out service and/or maintenance on the above systems to meet quality standards and company policies and procedures.
- 24-Hour Callout: Provide 24-hour callout on a rota basis, including weekends, public holidays and periods of staff holiday and sickness.
- Technology Use: Use of technologies and admin systems (PDA, tablet).
- Technical Liaison: Liaise with the Technical Manager for advice on systems and technical problems.
- Security Compliance: Ensure compliance with security systems response as to NSI requirements.
- Quality Adherence: Ensure adherence to the Quality requirements of ISO9001 and compliance with the National Security Inspectorate and complete internal audits.
- Training Participation: Attend internal and external training courses.
- Data Protection: Work within the confines of the General Data Protection Regulations, respecting the rights of Data Subjects and ensuring that personal data is processed as described in the Company's Data Protection Policy.
- Operational Support: Assist in other areas of the company operations (within capabilities).
- Safety Compliance: Observe all safety rules and procedures, ensuring that the work area, equipment and materials are left in a safe state, and that reasonable care is taken for the health and safety of all fellow employees and any other persons within the work area.
- Environmental Responsibility: Work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business, e.g., reduction of waste, recycling, etc.
- Policy Compliance: Carry out and comply with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company.
8. Installation Surveying Engineer Functions
- Survey Completion: Complete heating surveys and final inspection sign-off visits, ensuring at all times that all works have been completed to the customers’ satisfaction and in line with the contract specification.
- Technical Assessment: Complete technical assessments, maintain safe work delivery for the region and provide information updates.
- Process Improvement: Identify improvements to working practices and adopt “best practice” within the business to maximise profitability and reduce costs.
- Health Safety: Promote and take proactive measures to provide a healthy and safe working environment for customers and other third parties.
- Product Knowledge: Promote and provide accurate information on products and services.
- Service Consistency: Ensure consistency across the Nest scheme and provide reliable and trustworthy customer service.
- Team Support: Support the team in initiatives to improve business performance and profitability.
- Customer Relations: Develop and maintain excellent customer relations, resolving low-level field-related customer complaints and problematic jobs in order to improve the reputation of the Company.
9. Installation Surveying Engineer Accountabilities
- Complaint Resolution: Take proactive action to identify and address the cause of the complaint.
- Report Preparation: Provide corrective and or preventative reports for management in respect of complaints.
- Regulatory Compliance: Ensure the business adheres to the regulatory responsibilities and compliance of the Nest scheme.
- Risk Identification: Identify any operational and regulatory risks and escalate.
- Information Management: Operate information systems to the required standard to maintain accurate and secure records.
- Policy Adherence: Understand and adhere to the company and department standards, policies and procedures.
- Competence Training: Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.
- Values Application: Apply British Gas values in all day-to-day activities.
10. Offshore Installation Engineer Roles and Responsibilities
- Contract Management: Issue and revise all contractual deliverables, including Risk Assessment Method Statement (RAMS), lifting plans for offshore transfer from feeder barge to installation vessel and installation procedures from the installation vessel to the foundations.
- Procedure Update: Update turbine assembly procedures to project-specificities.
- Drawing Review: Review the installation step-by-step drawing issued by the drafter.
- Documentation Revision: Submit and revise documentation based on customer and MWS comments.
- Digital Readiness: Ensure installation documentation readiness on the GE digital tool.
- Tooling Preparation: Ensure installation tooling readiness, certifications and mobilisation for the offshore campaign.
- Tool Mobilisation: Assist with tool mobilisation on the installation vessel in the EU and feeder barge mobilisation in the USA.
- Contractor Coordination: Interface with the installation contractor to engineer the deck layouts and ensure clash-free lifts.
11. Installation Analysis Engineer Duties and Roles
- Project Coordination: Work with the discipline manager with regard to the deliverables of the project work scope and meet the agreed objectives.
- Meeting Participation: Attend project meetings and identify/agree on needs concerning the analysis scope of work.
- Data Advisory: Advise on project input data to analysis tasks and assist with review of information such as installation vessel RAOs, drag and damping.
- Analysis Preparation: Review and assist in preparing the project basis of analysis.
- Hydrodynamic Analysis: Perform hydrodynamic installation analysis for different subsea products (eg, pipeline, flexible products, subsea structures, spools) for tenders and projects, and support for ongoing offshore operations.
- Quality Assurance: Carry out discipline quality check tasks and ensure that all assigned technical work complies with relevant standards, codes and regulations (please see qualifications).
- Calculation Reporting: Perform calculations and collate the findings and issue analysis reports within deadlines.
- Team Collaboration: Work as a project team member and proactively contribute to other disciplines through efficient communication.
- Capability Development: Contribute as a fellow discipline team member and increase the team’s analysis capabilities.
- Technical Guidance: Provide technical support and guidance to other team members.
12. Installation Methods Engineer Responsibilities and Key Tasks
- Installation Responsibility: Take responsibility for the installation of one or more products on a Project.
- Interface Management: Manage all external interfaces (clients, suppliers) and internal (other disciplines, installation, manufacturing, purchase).
- Document Preparation: Prepare documents and preliminary studies related to tenders, FEEDs and projects developed by the Group.
- Engineering Supervision: Supervise the engineering activities related to the preparation and Offshore installation of the products.
- Procedure Planning: Plan, prepare and confirm the specific procedures (validation test on site, transportation and installation) and associated calculation notes (design lifting slings), defining priorities.
- Vessel Participation: Participate in vessel mobilization as well as installation phases on the vessel in order to validate technical solutions by respecting the rules of the Group HSEQ.
- Project Compliance: Ensure that activities are conducted in compliance with the Project standards in terms of Quality, Cost and Time.
- Concept Validation: Validate concepts and manage changes, accounting for HSEQ criteria.
- Development Improvement: Validate developments and propose appropriate improvements, taking into account the group's HSEQ standards.
- Team Development: Actively participate in the development of the team.
- Expertise Consolidation: Actively participate in the consolidation of the expertise of the installation team.
- Innovative Solutions: Offer innovative solutions that enable the reduction of costs.
13. Installation Engineer Key Accountabilities
- Data Analysis: Gather and analyze data, blueprints, and reports.
- Specification Development: Assist in developing facility and equipment specifications.
- Implementation Support: Support the implementation of facility expansion, layout, installation of various systems, and quality controls.
- Operational Evaluation: Evaluate operational systems and facility infrastructure to ascertain and improve operational efficiencies.
- Installation Planning: Develop installation plans and optimize resource allocation.
- Maintenance Coordination: Plan and coordinate infrastructure and equipment maintenance schedules and activities.
- Equipment Installation: Coordinate, oversee and accomplish the installation of required equipment, cables, computer systems and associated facilities activities.
- Regulatory Compliance: Ensure compliance with relevant regulations, building codes, and health and safety standards.
14. Installation Engineer Roles and Details
- Report Preparation: Prepare reports and compliance documentation.
- Fiber Installation: Install indoor fiber optic cable in large military structures.
- Copper Cabling: Run, terminate, and test low-voltage copper cable.
- Cable Management: Organize, dress and label cables to industry standards.
- Penetration Work: Perform drywall, wood, and concrete masonry firewall penetrations.
- Cable Testing: Test and troubleshoot a variety of cable types.
- Site Maintenance: Maintain cleanliness and safety on the job site.
- Problem Solving: Determine solutions to any problems and issues that are preventing the Ethernet or fiber optic systems from performing optimally.
15. Installation Engineer Additional Details
- System Installation: Plan and conduct system installations and set to work for customers, including permanent and deployed installations in both the UK and Overseas locations.
- Internal Installation: Plan and conduct system installations and set to work on internal test and development infrastructure and environments.
- Workload Management: Manage assigned Service Support Desk workload in accordance with procedures to meet customer SLAs.
- Support Coordination: Coordinate responses to requests for support to achieve an agreed resolution with the customer.
- Performance Monitoring: Monitor and provide reporting on Service Support Desk performance as defined in contractual documentation and on an ad-hoc basis.
- Supplier Liaison: Liaise with 3rd party suppliers and support agencies regarding Service Support activities.
- Remote Diagnostics: Provide remote diagnostic and repair over secure networks.
- System Administration: Responsible for system administration of remote diagnostic systems.
- Asset Security: Responsible for the secure accounting of classified hardware/media items.
- Procedure Documentation: Produce work instructions/procedures/installation plans, which are easily understood by individuals with a wide range of technical abilities.
- Service Representation: Represent Service Delivery needs at account review meetings.
- Activity Planning: Estimate, schedule, and report on Service Delivery activities.
- Supplier Meetings: Attend 3rd-party supplier meetings.
16. Installation Engineer Role Purpose
- Design Responsibility: Provide designs at a level of competence of being in responsible charge of the design, stamp and seal documents, field technical questions, and peer review of designs.
- Schematic Drawings: Create schematic drawings to be used in the development and design of the engineering installation bids and PTSs.
- Plan Development: Develop plan layout, sections and erection drawings for the technical rooms.
- Department Consultation: Consult with several departments through completion of drafting to ensure expectations are met.
- Design Review: Review subcontractors' design and drawings, making sure they meet the EI standards.
- Timeline Management: Establish and meet timelines and deadlines supporting the different projects during the delivery phase.
- Gate Installation: Install Automatic Gates within a Residential Setting.
- Client Communication: Communicate with the clients and customers and build an excellent relationship with them.
- Call-Out Participation: Take part in a call-out rota.
17. Installation Engineer Roles and Details
- Site Leadership: Serve as site lead for Syun An installations.
- GPS Installation: Initial efforts will be primarily installing commercial GPS and integrating with existing equipment.
- Team Coordination: Coordinate and provide guidance to local national installation personnel.
- Site Survey: Conduct site surveys to develop local site design (e.g., cabling, required fiber runs, integration of GPS to existing equipment, etc.), and work on site preparations prior to installation.
- Installation Planning: Develop installation plans and installation design/interconnection drawings in Visio (or similar SW).
- Gas Installation: Carry out all domestic gas installation and upgrades of central heating systems.
- Record Maintenance: Prepare and maintain records of completed work.
- Procedure Knowledge: Maintain current knowledge of all applicable procedures and safety measures.
- Standards Compliance: Uphold PH Jones and British Gas company standards at all times.
- Customer Service: Offer excellent customer service on every job.
18. Installation Engineer Overview
- Design Analysis: Interpret and analyse the design parameters and the standards for the assigned projects.
- Method Analysis: Draw up a detailed analysis of installation methods.
- Problem Identification: Point out problems and bottlenecks.
- Technical Assistance: Assist the Project Manager/Operations Manager with technical issues.
- Implementation Planning: Provide implementation variants.
- Troubleshooting: Carry out troubleshooting for automatic door parts, mechanical, electrical and electronic and propose parts recommendations.
- Site Reporting: Provide site report to client, provide quotation and follow up issues to be carried out by 3rd party or any other comments by the user.
- System Testing: Test/commission and decommission of the system and products.
- Risk Assessment: Perform Risk Assessment prior to work commencement.
19. Installation Engineer Job Description
- Equipment Handling: Deliver, unload and check equipment.
- System Installation: Install systems to exacting standards and tolerances.
- Instruction Compliance: Follow detailed instructions, plans and site drawings.
- Customer Service: Provide excellent customer service whilst on site.
- Reporting: Submit reports in accordance with the company's procedures.
- Health Safety: Maintain high standards of health, safety and welfare.
- AV Engineering: Engineer, install, and operate various types of AV systems and equipment.
- Troubleshooting: Troubleshoot and diagnose cabling problems.
- Technical Understanding: Understand advanced system drawings, specifications, and technical manuals.
- Problem Solving: Address on-site installation challenges with common sense, ingenuity, and creativity to get the installation completed while maintaining system functionality.
- Professional Development: Grow professionally through ongoing training, certification programs, and continued learning.
20. Installation Engineer Responsibilities and Key Tasks
- Product Installation: Install the company product range to a high standard.
- Customer Responsibility: Responsible for customer-facing and requires a flexible work ethic, with flexible working hours.
- Travel Requirement: Work away from home, which may involve overnight stays.
- Report Writing: Responsible for writing site reports.
- Customer Support: Support customers with product advice.
- Conflict Management: Deal with negative responses effectively.
- Security Systems: Install and/or commission a range of security systems (fire alarms, access control, intruder, CCTV, etc.).
- Key Accounts: Work for a selection of key accounts in and around the Surrey, Hampshire, Berkshire area (There will also be some work in Central London).
- Team Collaboration: Work with existing teams in the area and look after several prestigious large-scale commercial sites, primarily within the Healthcare, Hospitality, Stadia and Education sectors.