WHAT DOES AN INSTALLATION SUPERVISOR DO?

Published: Sep 24, 2025 - The Installation Supervisor oversees and coordinates all offshore and yard-stay installation activities, ensuring appropriate manning levels and strict adherence to HSE standards. This role involves daily reporting to platforms, clients, and onshore engineering, managing Mechanical Completion (MC) and commissioning processes, and ensuring seamless handover to the customer. The supervisor also maintains up-to-date documentation, handles technical clarifications with engineering teams, supports tender estimation, and occasionally contributes from the onshore office.

A Review of Professional Skills and Functions for Installation Supervisor

1. Installation Supervisor Job Description

  • Site Supervision: Responsible for the supervision of site status.
  • Safety Management: Manage and ensure that the equipment installation environment is safe during installation activities.
  • Project Assistance: Responsible for assisting the Project Manager in implementing and enforcing safety and health requirements on site.
  • Customer Communication: Manage on-site communication with the customer for day-to-day installation and logistical activities.
  • Installation Oversight: Ensure safe, high-quality, and timely installation of the equipment following installation methods throughout the installation process.
  • Progress Reporting: Report installation progress to the installation supervisor.
  • Issue Reporting: Ensure that shortages or damage are reported to the installation supervisor as soon as they are discovered.
  • Method Compliance: Carry out the installation according to the pre-determined method instruction and abide by the safety rules and regulations as trained.
  • Product Improvement: Contribute to the ongoing improvement of the product by providing feedback to the supply line.

2. Installation Supervisor Duties

  • SHE Compliance: Comply with all SHE requirements, including safety policies and procedures.
  • Safety Auditing: Responsible for conducting Safety audits.
  • Contractor Oversight: Ensure that company safety rules and safe working practices are observed by the contractor at all times.
  • Risk Management: Risk assessments and method statements must be obtained from the contractor.
  • Inspection Participation: Take part in safety audits/inspections of contractors' facilities.
  • SAP Transactions: Carry out assigned SAP transactions in an accurate and timely manner.
  • Contract Supervision: Ensure that contract supervisors fulfil their responsibilities with respect to quality and schedule achievement.
  • Standards Management: Manage and maintain standards with contractors in line with company procedures.
  • Approval System: Ensure that the contractor approval system is updated and routine checks are carried out.
  • Contractor Induction: Introduce, explain to and instruct contractors on induction procedures and requirements for working on site.
  • Engineering Support: Advise Project Engineers on practical aspects of design proposals, labour cost estimates, methods of installation and prepare material take-off lists for piping, valves and ancillaries.

3. Installation Supervisor Responsibilities

  • Material Procurement: Organise the procurement of materials and implementation of work requests from plant departments.
  • Quotation Management: Obtain quotations for contract works and write requisitions for their implementation.
  • PTW Compliance: Complete PTW risk assessments and method statements.
  • Scope Development: Work with Project Engineers to produce scopes of work and packages for pricing.
  • Skill Development: Develop project engineering skills.
  • Training Coordination: Arrange training for contract supervisors.
  • Communication Management: Ensure good communications between PTW issuing and contractors.
  • Standards Maintenance: Ensure standards are maintained with respect to conduct, housekeeping, HSE, etc.
  • Cost Estimation: Provide labour cost estimates.
  • SHE Compliance: Comply with all safety, health, and environmental requirements.

4. Gas Installation Supervisor Details

  • Property Surveying: Responsible for surveying properties.
  • Quality Safety: Complete Work-in-Progress, Quality Checks and Health and Safety Audits whilst engineers are on site.
  • Client Relations: Build and maintain relationships with clients, tenants and external customers.
  • Deadline Management: Adhere to all deadlines set and meet department objectives.
  • Workload Oversight: Responsible for overseeing engineer workloads.
  • Target Achievement: Responsible for ensuring targets are met.
  • Documentation Control: Ensure installation paperwork is returned and checked, and any remedial works planned, completed, etc.
  • Staff Training: Hold Toolbox Talks with direct staff and subcontractors.
  • KPI Monitoring: Attend weekly office meetings (performance to KPIs).

5. Gas Installation Supervisor Job Summary

  • Ladder Checks: Complete ladder checks/tagging quarterly for direct staff and subcontractors.
  • Contract Coordination: Liaise with the administration team to ensure the smooth running of the contract.
  • Complaint Handling: Investigate any complaints, ensuring the Company Complaint Procedure is followed.
  • Standards Inspection: Check the engineer standards, i.e., uniform appearance, etc.
  • Safety Awareness: Check the engineer's understanding of Health, Safety, Environmental responsibilities/duties and Company Procedures.
  • Equipment Checks: Complete weekly vehicle and equipment check on own van/tools.
  • Van Audits: Complete van audits (all engineer vans checked monthly), ensuring they are clean and tidy, roadworthy and the van information pack is present.
  • Team Support: Act as the first point of call for the Contract team, including administration and engineers, for any complaints, grievances, or issues they may have.

6. Installation Supervisor Roles

  • Project Planning: Plan and prepare all project elements for installation.
  • Site Surveying: Visit, survey, and evaluate sites for installation.
  • Department Coordination: Coordinate with project management, design, fabrication and other departments.
  • Schedule Monitoring: Monitor timelines and schedules for the project.
  • Specification Compliance: Ensure design and building specifications are met.
  • Site Inspection: Conduct regular site inspections and monitor safety on site.
  • Risk Mitigation: Identify and mitigate obstacles affecting production, budget, or timelines.
  • Team Supervision: Supervise the Eventscape team and subcontractors on-site.
  • Record Keeping: Maintain accurate records, complete and oversee all timesheets and daily reports.
  • Performance Management: Participate in the employee performance management process.
  • Fabrication Support: Assist the in-house fabrication team and support the planning phases of project installation.

7. Commercial Installation Supervisor Tasks

  • Profit Management: Ensure the install group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
  • Supervision Deployment: Provide adequate supervision, personnel deployment, utilization, materials purchasing, and coordination to ensure maximum profit potential.
  • Cost Control: Manage all indirect costs and expenses below budget levels.
  • Work Compliance: Accomplish work within the client and company-agreed parameters.
  • Sales Support: Provide timely and adequate sales support to ensure field technicians are fully productive.
  • Resource Scheduling: Set a realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
  • Workforce Coordination: Directly coordinate the activities of the workforce to generate sales at or above company standards.
  • Staffing Management: Determine staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes, including performance management.
  • Budget Oversight: Prepare budget, manage revenues and expenses, and drive new customer acquisitions.
  • Customer Service: Ensure great customer service and manage and prepare reports to document results.
  • Expenditure Authorization: Authorize all expenditures handled directly by the department in adherence to company policy.
  • System Installation: Plan, schedule, service, program, and install simple to complex fire alarm systems and/or programming panels.

8. Installation Supervisor Details and Accountabilities

  • Workplace Safety: Responsible for ensuring all work is completed safely as a priority.
  • Signal Installation: Install traffic signal assets (including the installation and wiring of controllers), ancillary equipment and/or highway systems.
  • Electrical Testing: Ensure all electrical tests are completed and recorded.
  • Customer Liaison: Liaise with customers and other contractors who may be on site.
  • Specification Compliance: Ensure works are completed in accordance with the site specification, in a timely manner and to a sufficient quality level.
  • Site Induction: Responsible for ensuring site inductions are undertaken.
  • Team Performance: Responsible for maintaining team performance.
  • Team Coordination: Responsible for organising the activities of the installation team and sub-contractors.
  • Equipment Training: Undertake appropriate training with the addition of new equipment and systems, via formal and informal training, including on-the-job training.
  • Safety Monitoring: Monitor and promote health and safety reporting processes within the team.

9. Installation Supervisor Overview

  • Process Deployment: Accountable for ensuring the successful design, development and deployment of global service processes and related infrastructure.
  • Service Improvement: Build new service capabilities or improve operational efficiency.
  • Subject Expertise: Responsible for being subject-matter experts regarding the processes/infrastructure for which they are responsible and are key contributors during development and deployment.
  • Project Leadership: Plan and budget, often leading and managing the overall realization effort.
  • Solution Planning: Present and gain agreement for problem isolation, solution creation and implementation plans.
  • Problem Isolation: Responsible for isolating standard problems.
  • Team Facilitation: Form project team, facilitate project binder content, conduct project team meetings, own meeting minutes and risk/issue documentation and resolution.
  • Method Development: Analyze, design, and develop well-defined methods and procedures for service-related activities.
  • Event Monitoring: Monitor and react to events for all customers.
  • Operational Support: Provide support to operational personnel, monitor process performance, drive standardization, and manage changes.

10. Installation Supervisor Roles and Responsibilities

  • Process Implementation: Develop and implement consistent processes and infrastructure globally to support service capabilities and drive down operational costs.
  • Operations Support: Provide support to service operations personnel to ensure consistent process execution and contain cost.
  • Process Monitoring: Monitor process execution and identify areas for improvement.
  • Team Collaboration: Collaborate with operational teams and other support organizations to deploy process or infrastructure changes.
  • Method Development: Responsible for the analysis, design, and development of well-defined methods, procedures, and programs for service-related activities.
  • System Deployment: Lead and contribute to the deployment of new processes, systems and related infrastructure and provide support to personnel who directly support customers.
  • Process Simplification: Determine ways to simplify or eliminate redundant or unnecessary steps/activities, resulting in further efficiencies in cost and speed.
  • Business Alignment: Propose, develop, and implement processes that address NCR business needs.
  • Sponsorship Securing: Secure process owner sponsorship and all approvals.
  • Requirement Gathering: Responsible for gathering global requirements.
  • Consensus Building: Responsible for gaining consensus for consistent global implementation.

11. Installation Supervisor Duties and Roles

  • Training Input: Provide key input for training development.
  • Process Communication: Understand and communicate process capabilities.
  • Documentation Maintenance: Responsible for ongoing maintenance of process documentation.
  • Knowledge Sharing: Share process knowledge with local or global process owners, as well as with end users.
  • Process Support: Provide ongoing support of assigned business processes.
  • Method Development: Analyze, design, and develop well-defined methods, procedures and programs in the delivery of NCR business solutions.
  • Requirement Documentation: Gather, define and document system/tool business requirements.
  • System Support: Ensure that systems/tools effectively and efficiently support business processes.
  • IT Assistance: Assist IT in the development of functional specifications.
  • Infrastructure Leadership: Provide thought leadership in the creation of infrastructure architecture.

12. Installation Supervisor Responsibilities and Key Tasks

  • Capability Deployment: Manage deployment of new capabilities (processes, systems and infrastructure) from SAT/UAT through Go Live.
  • ITS Management: Manage ITS activities (e.g., application, system, network upgrades) for customer deployments.
  • User Testing: Coordinate business user testing activities.
  • Training Delivery: Develop user documentation and training materials and train global end-users.
  • Implementation Execution: Execute the customer implementation process.
  • Business Justification: Develop and communicate business justification for projects/programs.
  • Cost Analysis: Prepare cost/benefit analysis (ROIs, etc.) with process/system owner.
  • Financial Tracking: Track financial activities related to projects/programs.
  • Stakeholder Coordination: Work with stakeholders (internal/external) to set priorities and manage activities.
  • Status Reporting: Provide status reports to management and other stakeholders.

13. Installation Supervisor Roles and Details

  • Supervisory Skills: Supervise without supervision and develop and maintain supervisory skills.
  • Crew Supervision: Supervise crews of all sizes and/or multiple crews and subcontractors.
  • Safety Compliance: Follow all safety regulations and use necessary judgment to prevent injuries.
  • Inventory Procedures: Perform CBI inventory procedures.
  • Forklift Operation: Understand forklift safety and be proficient at operating equipment.
  • Asset Protection: Promote asset protection for both internal and external clients.
  • Administrative Tasks: Properly complete administrative paperwork.
  • Drawing Interpretation: Read and understand drawings, layout floors and electrical core locations.
  • Punch Management: Handle all punches, including internal and external walkthroughs.
  • Project Handling: Handle larger, longer-duration high-profile projects.
  • Staff Training: Train installer levels I, II, III and Supervisor level I.
  • Trade Relations: Build relationships with other trades during projects.
  • Communication Skills: Effectively communicate with subcontractors, general contractors, coworkers and clients.
  • Technical Proficiency: Proficiency with the iPad and the BIM360 program.
  • Timesheet Completion: Properly fill out the timesheet, completing daily updates.

14. Installation Supervisor Key Accountabilities

  • Offshore Supervision: Supervise and coordinate activities on offshore installations and during yard-stay.
  • HSE Leadership: Responsible for HSE leadership for activities offshore.
  • Manning Control: Responsible for right manning during the installation phase of projects.
  • Status Reporting: Daily status reports to the platform, clients, and Engineering onshore.
  • Commissioning Work: Perform MC and Commissioning on projects, including handover to the customer.
  • Documentation Updates: Responsible for the continuous updating of documentation during projects.
  • Technical Clarification: Establish and follow up on technical clarification towards engineering and the project onshore.
  • Tender Preparation: Estimate and prepare tenders for new jobs.
  • Office Support: Work at the office onshore.

15. Installation Supervisor General Responsibilities

  • Field Supervision: Supervise and train the field installation personnel.
  • Hiring Oversight: Hire personnel, manage performance measurement (Performance Reviews).
  • Skill Training: Teach and train skills required for process piping (layout, pipe fitting, welding, finishing, equipment setting, etc.).
  • Disciplinary Action: Conduct both commendation and disciplinary action.
  • Project Management: Perform project management duties for all field installation projects from the quotation phase until project completion, encompassing quoting, scheduling, personnel planning, customer communication, and financial controlling.
  • Personnel Scheduling: Schedule field service personnel and source subcontracted employees to meet manpower needs.
  • Customer Communication: Communicate with customers, including travel to customers’ facilities for meetings, collection of information for installation, technical process parameters, controls interface, and production downtimes.
  • Technical Oversight: Assist the Project Managers with technical oversight of installation personnel.

16. Installation Supervisor Role Purpose

  • Material Coordination: Provide internal coordination of material ordering, installation equipment, and onsite piping to keep assigned projects on schedule.
  • Project Tracking: Monitor and track the progress of assigned projects through material ordering, fabrication, installation, and, in some cases, start-up of the system.
  • Scope Compliance: Ensure that contractual scope and specified requirements are being met.
  • Fiscal Monitoring: Monitor and track the fiscal progress of assigned projects (material and labor) to stay within the budgeted cost.
  • Customer Communication: Communicate honestly with customers, in a timely manner, to address technical, schedule, or fiscal discrepancies as well as obtain approvals and informational needs.
  • Change Orders: Prepare Change Orders for assigned projects when scope additions are requested by the customer.
  • Scope Estimation: Work with the Sales and Estimating Departments by traveling to customer facilities to determine the installation scope and labor time.
  • Account Acquisition: Assist in the acquisition of new accounts by working with the Sales representatives.

17. Installation Supervisor Essential Functions

  • Schedule Management: Create and manage project schedules for assigned projects.
  • Resource Coordination: Clearly and frequently relay information to the scheduler to obtain personnel resources with advance notice.
  • Onsite Direction: Provide sufficient on-site presence for the direction of BSI personnel as well as the coordination with the customer and other trades to keep the project schedule and scope on track.
  • Tool Maintenance: Manage the ongoing maintenance and repair of installation tools and equipment.
  • Safety Culture: Maintain the company’s safety culture, promote a safe work environment and ensure its compliance.
  • Safety Participation: Actively participate in the development and maintenance of the safety culture on the project, making safety a natural part of all work planned and performed.
  • Policy Compliance: Maintain compliance with safety policies and all other company policies and procedures.
  • Management Coordination: Successfully coordinated with the upper management team.

18. Installation Supervisor Additional Details

  • Project Setup: Supervise project setup, review the scope of work, estimates, and documentation noted in the operating system.
  • Budget Management: Finalize project budget, review contracts, order and track materials, etc.
  • Project Oversight: Oversee project, ensure staff completes truck stock orders accurately, job is done to standards, completion of project in a time-efficient manner, etc.
  • Team Training: Training/coaching, oversee training for the installation team, both on-the-job and formal.
  • Skill Monitoring: Ensure that skill level expectations set by the Operations Manager are being met.
  • Weld Quality: Responsible for weld quality control.
  • Installation Supervision: Responsible for equipment installation supervision.
  • Tank Quality: Quality control of tanks and piping.
  • Installation Progress: Monitor the progress of installation works.
  • Activity Coordination: Ensure that all installation activities within the designated areas are well planned and coordinated.

19. Installation Supervisor Details and Accountabilities

  • Subcontractor Guidance: Give guidance to the subcontractors involved in installation and finishing.
  • Corrective Actions: Initiate corrective actions aimed at eliminating defects and to be executed by the subcontractor.
  • Report Control: Control the correctness and completeness of site-related reports.
  • Activity Reporting: Report the status of the site activities.
  • Quality Checks: Execute the quality check on site, including reporting.
  • Site Meetings: Responsible for participation in the site meeting on site (toolbox talk).
  • Part Feedback: Provide feedback on defective or missing parts to the site manager with the purpose of replacing these parts.
  • Team Management: Manage a team of installation technicians to ensure they install, repair, or remove devices at clients’ premises within a short turnaround time.
  • Installation Scheduling: Ensure fast and accurate scheduling of installations upon confirmation with customers.
  • Installation Monitoring: Monitor the daily installation statistics (New, Repair, Retrieved).
  • Work Quality: Responsible for technicians’ productivity, quality and standard of work.
  • Customer Resolution: Resolve customers’ enquiries and ensure proper follow-up and execution to the final closure.
  • Vehicle Maintenance: Maintain and monitor the company vehicles/motorcycles to ensure they are tracked, roadworthy and clean.

20. Installation Supervisor Essential Functions

  • Racking Installation: Carry out racking protection fitting and installation work on customer sites across the South East.
  • Racking Repair: Repair racking protection equipment.
  • Trainee Supervision: Manage and oversee the Trainee Racking Installer who will work with on a daily basis.
  • Product Knowledge: Develop an understanding of the company's products.
  • Project Execution: Carry out projects efficiently whilst maintaining accuracy and professionalism.
  • Safety Compliance: Adhere to all health and safety regulations on site.
  • Company Representation: Represent the company in the correct way when on a customer site.
  • Subcontractor Contact: Responsible for contact with C&I subcontractors.
  • Documentation Management: Retrieve and organize documentation and reports.
  • Logistics Management: Manage transport and accommodation for technicians going on and off the site.
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