Job Summary: 

• Own domain knowledge within the team and work proactively to understand the business challenge and industry context behind a brief, defining what good looks like for clients.
• Own the roadmap for all of the datasets in the domain, connecting with both internal and client stakeholders to get feedback on desired new features and new datasets.
• Ensure all of the datasets in the domain are fully maintained and published each month, upholding standards of quality and delivery quality.
• Ensure robust social queries are used to define category and sector conversation, including Twitter, forums, content, reviews, etc.
• Oversee taxonomy curation and improvement for structured social datasets.
• Reuse and incorporate publicly available or third-party taxonomies and ontologies.
• Work with Data Science, Engineering and Production to apply and manage NLP and language expansion techniques.
• Be able to explain methods to non-technical stakeholders and demonstrate clear research logic.
• Be responsible for the application of a new language to a category that is owned, including the management of translation resources.
• Be responsible for working with Product Managers in the Tech team to expand internal productivity tooling to improve dataset build efficiency while maintaining high quality of output.
• Be responsible for representing the Datasets team in meetings with senior internal stakeholders.

Skills on Resume: 

• Domain Knowledge (Hard Skills)
• Roadmap Management (Hard Skills)
• Data Quality (Hard Skills)
• Social Analytics (Hard Skills)
• Taxonomy Curation (Hard Skills)
• NLP Techniques (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Translation Management (Hard Skills)

Job Summary: 

• Plan and oversee all aspects of end-to-end market insights and analysis projects to deliver sustainable outcomes and value within the constraints of time, cost and quality.
• Develop and implement practical, accessible solutions based on stakeholder needs.
• Strive for excellence and establish short to mid-term operational plans to meet strategic priorities.
• Distil core issues from complex information, draw accurate conclusions and condense complex information and next steps into simple, concise terms that others can understand.
• Build new and productive relationships with a diverse range of stakeholders or key and influential individuals both inside and outside the organization.
• Draw on a diverse range of people, groups and resources to identify new or improved opportunities, processes and ways of doing things to enhance organisational strategy.
• Plan and prioritise work and critical activities appropriately and recognise barriers to achieving outcomes, find effective ways to deal with them and evaluate progress.
• Seek to continuously improve and apply critical learnings from projects and initiatives across the organization.

Skills on Resume: 

• Project Management (Hard Skills)
• Solution Development (Hard Skills)
• Operational Planning (Hard Skills)
• Analytical Thinking (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Innovation Mindset (Soft Skills)
• Work Prioritization (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Successfully manage project teams to drive client satisfaction and retention directly through high-quality, on-time, high-value service.
• Expand client relationships and build a trusted advisor status with key client contacts.
• Build broader connections between the organization and client contacts in efforts to introduce multi-practice and business solutions.
• Model and promote a positive work environment in everyday behavior and interactions.
• Successfully manage the delivery of projects of varying complexity.
• Manage projects to approved budget and profitability estimates and liaise effectively with project teams to stay on track.
• Contribute to business development efforts by conducting internal research, drafting RFP responses, or participating in sales meetings.
• Ensure high quality is maintained on all projects by ensuring all team members comply with internal quality assurance steps.
• Proactively identify project risk areas, share with the internal project team and develop contingency plans.
• Contribute to broader practice efforts to ensure operational efficiency and knowledge sharing.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Client Relationship (Soft Skills)
• Business Networking (Soft Skills)
• Positive Culture (Soft Skills)
• Project Delivery (Hard Skills)
• Budget Management (Hard Skills)
• Business Development (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Collaborate with Digital Insights Consultants to support the business portfolio.
• Understand team outcomes and processes to drive data decision-making within the team.
• Evaluate and identify critical metrics and leading indicators to drive feature adoption, cleaning and consolidating data.
• Design, implement and report on the Operations scorecard.
• Support the establishment of curated data assets through data discovery, manipulation and transformation to support data feed into the team’s reporting environment.
• Develop self-service dashboards and visualizations to promote automation of information delivery, as well as effective and timely reporting practices.
• Assist with various reporting responsibilities that are fundamental to highlighting the performance and outcome of team projects.
• Use technology and analytics tools to develop models and analyze data collected from various sources, including web and internal channels.
• Use data to tell the story of operations and find opportunities to improve practices and enhance decision-making processes.
• Understand and translate problems and needs into recommendations and actionable tasks for the team.
• Measure the efficiency of existing programs through analysis of available data, which will include identifying issues, forming hypotheses and synthesizing conclusions into recommendations.
• Develop creative ways to gather new data and analyze results.
• Connect the dots to understand the “why” behind the data.
• Actively seek opportunities to constantly improve processes and perform scenario-based testing to support recommendations.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Metric Evaluation (Hard Skills)
• Scorecard Design (Hard Skills)
• Data Transformation (Hard Skills)
• Dashboard Development (Hard Skills)
• Reporting Management (Hard Skills)
• Problem Translation (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Advocate for and promote a culture centered around the voice of the customer, setting a clear vision on what good looks like.
• Serve as the point of contact and trusted partner to business stakeholders, by listening to their needs, advising on voice of the customer insights, and recommending approaches that leverage experience capabilities.
• Champion the need for change, assessing change readiness and change management.
• Guide teams in identifying and prioritizing key pain points using data-driven insights.
• Test new strategies for driving value.
• Partner with Omni-Channel Voice of the Consumer, Research and Analytics teams to advance the voice of the consumer listening strategy and leading indicators.
• Partner and build solid relationships with functional business areas, executive sponsors and enabling areas to drive and influence the prioritization of improved customer experiences.
• Facilitate discussion, decision-making and conflict resolution.
• Provide support to the team using a servant leadership style and lead by example.
• Manage end-to-end timelines, issues and risks to promote flawless execution.

Skills on Resume: 

• Customer Advocacy (Soft Skills)
• Stakeholder Management (Soft Skills)
• Change Management (Hard Skills)
• Data Insights (Hard Skills)
• Strategy Testing (Hard Skills)
• Relationship Building (Soft Skills)
• Conflict Resolution (Soft Skills)
• Timeline Management (Hard Skills)

Job Summary: 

• Identify quality and performance trends across the organization using Power BI, SQL, Salesforce, Qlik View, Tableau and other data visualization tools.
• Develop automated solutions to increase efficiency using various tools, such as Power Automate, SharePoint and Power Apps.
• Work with internal stakeholders to develop and utilize data-oriented processes aimed at identifying root causes and solving problems.
• Design new and enhance existing data models to better collect information, including data transformation and diagramming.
• Compile business intelligence or trends to support actionable recommendations.
• Support lean business practices to decrease waste and produce rapid improvement results.
• Track project results to identify positive or negative impacts, value added or the need to adjust the approach.
• Gather business process metrics, voice of customer, voice of business, voice of employee and policy or procedure impacts.
• Participate in working sessions to discover and detail the current-state business design and capture existing systems and tools.
• Train leaders and programs to understand and utilize process excellence tools and methodologies to analyze processes and problems and implement solutions.

Skills on Resume: 

• Data Visualization (Hard Skills)
• Automation Development (Hard Skills)
• Root Cause (Hard Skills)
• Data Modeling (Hard Skills)
• Business Intelligence (Hard Skills)
• Lean Practices (Hard Skills)
• Process Metrics (Hard Skills)
• Process Training (Soft Skills)

Job Summary: 

• Cut through data and issue clutter and identify what is most important by drafting client-ready presentations with fact-based recommendations.
• Work closely with clients to produce ad hoc reports and presentations across strategic and tactical top-line applications.
• Consult with clients on a full range of solutions, including custom projects.
• Curate online content in Unify to best address the business needs of the client.
• Provide thought leadership and consulting services on the effective use of customer data in a retail environment.
• Support commercial plans and revenue targets through the identification of new business, upsell and expansion opportunities.
• Help organize and manage the sales process, including delivering capability demos and identifying expansion opportunities.
• Create and share best practices and be an effective advocate of services.
• Represent the client voice in new product development and maintain an up-to-date knowledge of the industry.
• Develop and leverage strong, collaborative relationships with clients and internal cross-functional teams.

Skills on Resume: 

• Data Presentation (Hard Skills)
• Client Reporting (Hard Skills)
• Solution Consulting (Soft Skills)
• Content Curation (Hard Skills)
• Thought Leadership (Soft Skills)
• Sales Support (Hard Skills)
• Best Practices (Soft Skills)
• Client Relations (Soft Skills)

Job Summary: 

• Manage the entire project lifecycle for quantitative and qualitative research.
• Serve as primary day-to-day client contact and manage all internal and client-facing project-related meetings.
• Monitor project budget, work plan, profitability, as well as project and billing schedule, to meet or exceed targets.
• Lead and collaborate with the project team on writing questionnaires, developing tab and analysis plans, creating weighting schemes, reviewing advanced analytics outputs, developing report templates, populating and proofing data, analyzing quantitative and qualitative data, and writing clear and actionable report summaries and implications.
• Oversee internal project team members who are responsible for checking online survey programs, facilitating data collection and qualitative fieldwork, monitoring sample quotas, coordinating with vendors, programming and proofing data tables, conducting advanced analytics, and populating and proofing client reports.
• Develop the story of each research project, crafting a compelling summary that utilizes visuals with guidance and input from Project and Senior Consultants.
• Effectively communicate with Associate Researchers, Senior Associate Researchers, peers and other senior staff.
• Become an expert for assigned key client accounts and integrate competitive, client and industry information throughout project execution.
• Anticipate and identify project problems and find solutions independently or with moderate guidance.
• Assist in the planning, scoping and pricing of project work with minimal guidance and input from Project and Senior Consultants.
• Onboard and mentor new talent.
• Adhere to defined approaches, processes and best practices.
• Take advantage of training and development opportunities.
• Contribute to a team and committee for ongoing initiatives.
• Ensure end-to-end client and project delivery.

Skills on Resume: 

• Project Management (Hard Skills)
• Client Communication (Soft Skills)
• Budget Monitoring (Hard Skills)
• Data Analysis (Hard Skills)
• Team Oversight (Soft Skills)
• Report Development (Hard Skills)
• Problem Solving (Soft Skills)
• Talent Mentoring (Soft Skills)

Job Summary: 

• Conduct customer workshops and product deep dives while synthesizing complex messages into a clear story.
• Consult with customers on how to use the platform to address their unique challenges and objectives.
• Establish trust as a product expert with customers and internal stakeholders.
• Serve as a strategic partner to customers and influence customers’ approach to deepening use and adoption of the platform.
• Interface and influence senior execs through audience-appropriate delivery.
• Support optimization of end-user engagement by sharing best practices, trends and customer success stories.
• Share feedback and collaborate with appropriate cross-functional teams, such as Product, Product Marketing, Sales and Customer Success, to improve customer experience.
• Provide inputs, including use cases, customer feedback and success stories, to support sales and customers for renewal.

Skills on Resume: 

• Workshop Facilitation (Soft Skills)
• Customer Consulting (Soft Skills)
• Product Expertise (Hard Skills)
• Strategic Partnership (Soft Skills)
• Executive Communication (Soft Skills)
• User Engagement (Soft Skills)
• Cross Collaboration (Soft Skills)
• Feedback Sharing (Soft Skills)

Job Summary: 

• Analyze and interpret data and translate it into meaningful solutions for clients.
• Approach the client with coherent, actionable and fact-based data and recommendations appropriate to their business needs.
• Continually provide analytical solutions and business insights to address any business gaps and opportunities and create value for the client.
• Identify business issues and opportunities and suggest the appropriate level of analytical solution and approach.
• Apply knowledge of the business, industry and domain to identify, create and close business opportunities.
• Target and sell services that address unexpressed and underlying client needs.
• Ask questions to identify the root causes of issues versus symptoms.
• Ask questions to test assumptions and challenge the status quo.
• Synthesize information on a variety of issues and translate the information into a project framework that ultimately provides solutions for clients.
• Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met.
• Develop and maintain a deep understanding of customer needs and requirements.
• Help customers identify solutions to problems they did not know they had.
• Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship.
• Track and organize multiple work streams against multiple clients and manage time and resources against changing priorities.

Skills on Resume: 

• Data Interpretation (Hard Skills)
• Business Insights (Hard Skills)
• Issue Identification (Soft Skills)
• Industry Knowledge (Hard Skills)
• Solution Selling (Soft Skills)
• Critical Thinking (Soft Skills)
• Client Focus (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Support the proposal and sales process by working with project teams to develop an analytical approach to the client problem and write portions of proposals.
• Provide input regarding the study design and the best research techniques to utilize for projects.
• Develop surveys and questionnaires to answer client objectives.
• Confirm data integrity and perform analysis to identify trends.
• Continuously monitor quality levels and manage quality problems.
• Design research instruments.
• Ensure the quality of and approve programmed questionnaires, including communication with the programmer or programming vendor.
• Analyze research results and collaborate with the Client Management team member to interpret research findings and implications.
• Write reports or prepare deliverables that add value to the client by relating the research findings to the business objectives in a manner that is clear, presentable and actionable.

Skills on Resume: 

• Proposal Support (Hard Skills)
• Study Design (Hard Skills)
• Survey Development (Hard Skills)
• Data Analysis (Hard Skills)
• Quality Management (Hard Skills)
• Instrument Design (Hard Skills)
• Report Writing (Hard Skills)
• Client Collaboration (Soft Skills)

Job Summary: 

• Provide expertise on the Adaptive Planning solution and maintain proficiency and certification in the Adaptive Planning solution suite.
• Contribute to implementation for clients, contributing to all phases of Adaptive Planning implementation projects.
• Work with clients to understand their current planning process and take a consultative approach to move legacy models into Adaptive Planning.
• Investigate and, in consultation with the implementation lead, recommend the best solution based on the client’s requirements, budget and timeframe, with the flexibility to adapt the scope as additional needs are identified.
• Assist in guiding clients through facilitated design sessions and configuration decisions based on best practices and an understanding of each client’s unique business requirements at all stages of the project.
• Develop and configure accurate forecasting and planning models in Adaptive Planning to meet clients’ business needs.
• Assist in the planning and delivery of training sessions for users.
• Document the planning models and reporting delivered to clients.
• Ensure rapid time to value through delivering engagements on time and on budget.

Skills on Resume: 

• Adaptive Planning (Hard Skills)
• Solution Implementation (Hard Skills)
• Process Consulting (Soft Skills)
• Requirement Analysis (Hard Skills)
• Design Facilitation (Soft Skills)
• Forecast Modeling (Hard Skills)
• User Training (Soft Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Run and develop an extensive, continuous insights setup of surveys on three levels, including relationship, journey and touchpoint.
• Automate the democratization of continuously captured insights and some recurring reporting using Tableau and PowerPoint.
• Perform ad hoc surveys in close collaboration with key stakeholders to better understand specific commercial areas from a customer perspective, including which actions to pursue on a strategic or tactical level.
• Perform both simple and complex analytical deep dives on extensive customer insights data, including cross-analysis with internal data.
• Explore commercially actionable correlations in data, e.g., explaining which experience elements drive customer satisfaction or dissatisfaction in a given context or journey.
• Enable stakeholders to work with customer feedback themselves, e.g., via smooth DIY user research processes and tools, a searchable insights repository, and a setup for continuously identifying and mitigating customer pains from complaints and customer feedback.
• Set the direction across a matrix of cross-functional teams.
• Contribute to a fast-growing data practice by leading scope definitions and successful communication with the team and delivery.
• Define and solve business problems through data and insights to deliver unified solutions supporting diagnostics, analytics and decision-making.

Skills on Resume: 

• Survey Management (Hard Skills)
• Reporting Automation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Correlation Discovery (Hard Skills)
• Feedback Enablement (Soft Skills)
• Team Leadership (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Serve as primary client contact for a portfolio of customer and employee satisfaction clients.
• Coordinate internal resources to ensure all customer service needs are met.
• Work with a cross-functional team to conduct surveys using a variety of data collection methods.
• Advise on survey design to best meet customer objectives.
• Conduct data analysis to uncover study findings and insights.
• Develop reports and presentations that effectively communicate study results.
• Train clients on new and enhanced tools and features available.
• Contribute to quality control and validation of all reporting and troubleshoot data and software issues.
• Actively participate in and assist with preparations for team and client meetings.

Skills on Resume: 

• Client Management (Soft Skills)
• Resource Coordination (Soft Skills)
• Survey Execution (Hard Skills)
• Survey Design (Hard Skills)
• Data Analysis (Hard Skills)
• Report Development (Hard Skills)
• Client Training (Soft Skills)
• Quality Control (Hard Skills)

Job Summary: 

• Use a wide range of qualitative and quantitative research techniques to drive business impact with clients.
• Lead the research from design to analysis and, together with the project team, translate research findings into actionable business recommendations for the client.
• Drive client proposals by assisting and creating materials and participating in the selling process.
• Lead research plans and outline capabilities in the consumer insight domain.
• Contribute to broaden and deepen the knowledge base of the firm.
• Improve proprietary frameworks, methodologies and tools and develop knowledge of generalist consultants.
• Advise the project teams on how to best select and manage external research vendors and help the broader operations team continuously validate and improve external relationships.
• Make proactive suggestions and share feedback to help improve work processes and reporting.
• Respond to client requests with the appropriate level of urgency.
• Participate in the development of best practices, training and reference materials.

Skills on Resume: 

• Research Techniques (Hard Skills)
• Data Translation (Hard Skills)
• Proposal Support (Hard Skills)
• Insight Leadership (Soft Skills)
• Framework Development (Hard Skills)
• Vendor Management (Soft Skills)
• Process Improvement (Soft Skills)
• Client Responsiveness (Soft Skills)

Job Summary: 

• Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise, as well as external clients.
• Get to an understanding of root problems, define analytical objectives and formalize data requirements for various types of analyses.
• Combine and analyze disparate data sources and derive insights in a Big Data environment. Independently perform analysis to render robust, thoughtful results.
• Compare client performance against industry best practices with a shrewd eye toward identifying performance and profitability improvement opportunities.
• Develop presentations of complex data and content for clients in an accurate, understandable and engaging manner.
• Manage the entire performance improvement process, creating new initiatives and governance over implementation to meet regional performance improvement goals.
• Proactively facilitate the overall analytic delivery for the regional stakeholders.
• Identify insights and actions that could drive growth and retention or mitigate potential customer experience and employee experience risks to the business.
• Develop a holistic insights plan about a select business partner or initiative, drawing on learnings from all available resources, including research, analytics and insights.

Skills on Resume: 

• Data Presentation (Hard Skills)
• Root Analysis (Hard Skills)
• Data Integration (Hard Skills)
• Benchmark Analysis (Hard Skills)
• Insight Communication (Soft Skills)
• Process Management (Hard Skills)
• Delivery Facilitation (Soft Skills)
• Growth Insights (Soft Skills)

Job Summary: 

• Translate business problems into actionable data-driven solutions.
• Collect, integrate and organize data to support reporting and analytics.
• Develop reporting and business dashboards to improve understanding and aid in making smarter business decisions.
• Perform data and statistical analysis to identify new data-driven insights and value opportunities.
• Provide subject matter expertise to support cross-functional data visibility and consumption capabilities and work with minimal direction, using additional research and interpretation to identify issues or problems.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Focus on delivering complex strategy projects across a range of domains and disciplines such as sustainability, climate change, business strategies, and economic and financial strategies.
• Be involved in client engagement, work winning, project delivery, training and mentoring, and providing strategic advice to businesses.
• Identify new revenue streams and come up with a strategic framework.
• Bring solid data-driven quantitative and qualitative techniques, from research all the way to insight formulation and communication.
• Anticipate trends and take action on how a business, an economy or a government works to combine technical and intellectual rigor with a unique understanding of cultural and political nuances and deliver insights that go beyond plain vanilla consulting.

Skills on Resume: 

• Business Translation (Soft Skills)
• Data Management (Hard Skills)
• Dashboard Development (Hard Skills)
• Statistical Analysis (Hard Skills)
• Subject Expertise (Hard Skills)
• Issue Handling (Soft Skills)
• Strategy Delivery (Hard Skills)
• Client Engagement (Soft Skills)

Job Summary: 

• Build and maintain positive working relationships with senior client stakeholders.
• Juggle multiple complex project requirements, including both completing the analytical work and coordinating cross-functionally to bring the best of the team to clients.
• Actively build industry relationships, understand client needs in detail and be willing to go the extra mile to create value for client businesses.
• Contribute to a high-performing, dynamic and engaged culture with creative ideas, attitude and desire to make an impact.
• Provide technical support and manage career conversations and champion team's career progression.
• Participate in the pre-sales phase, understand and gather customer business needs, and create consulting proposals on data solutions.
• Define workstreams, teams and project milestones that will satisfy the ask, participate and drive the RFP process with the account teams and secure a profitable win for the market unit.
• Work closely with clients to understand the existing technology landscape and document the business, technical and user requirements per regulations and compliance.
• Support analysis and delivery of insights and a clear narrative to the business, including how to present this data visually and in succinct ways suitable for executive audiences.
• Be responsible for the management of data in the client insights program.
• Drive quality reporting to business stakeholders, with data sets from brand tracking to voice of customer data to customised research projects.
• Actively drive dashboard and reporting enhancements, collaborating with support teams to deliver rapid, efficient and stakeholder-friendly reporting.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Project Coordination (Soft Skills)
• Industry Networking (Soft Skills)
• Team Leadership (Soft Skills)
• Pre-Sales (Hard Skills)
• Requirement Analysis (Hard Skills)
• Insight Delivery (Hard Skills)
• Reporting Enhancement (Hard Skills)