• Advise cross-functional teams to drive the setup of custom site tagging for Tealium Customer Data Platform (CDP) to ensure end reporting is aligned with KPIs, and will answer specific business questions.
• Stay up to date on the latest web and app tagging solutions to drive best-in-class recommendations and advance capabilities.
• Manage Tealium tagging process flow to ensure accurate implementation of tags and QA.
• Meet with business stakeholders to define reporting requirements and create dashboards using Google Data Studio, Google Analytics, and QuantumMetrics.
• Serve as a subject matter expert and be the single point of contact for Tealium Customer Data Platform (CDP), Google Analytics, and QuantumMetrics-related questions.
• Lead a monthly deep dive into funnel performance reporting, identify trends, analyze customer journeys, and make recommendations based on insights that will improve performance.
• Work with the Business Intelligence team to better understand subscriber behavior and forecast potential results of new offerings, including promotions and enhancements.
• Develop key presentations for members of the executive team.
• Maintain internal and external business alignment.
• Plan and forecast, prepare budgets, identify metrics, and evaluate performance.

Skills: Tagging Management, Data Analytics, Funnel Analysis, Dashboard Creation, Stakeholder Reporting, Customer Insights, Forecast Modeling, Performance Evaluation

• Work as a strategic research consultant within an assigned business team to proactively develop ongoing, state-of-the-business consumer insights to continually inform consumer strategy.
• Generate insights that fuel strategic direction, ideation, and go-to-market design.
• Independently lead and conduct marketing and other consumer research activities using a wide variety of primary and secondary quantitative and qualitative activities.
• Test new concepts, new go-to-market designs, and new value-added features.
• Manage quantitative and qualitative research from end to end, including defining scope, goals, and methodology, analyzing results, developing a report, and presenting actionable findings to internal business partners.
• Combine disparate sets of data, including primary survey methodology and secondary in-house data methodologies, qualitative feedback, and quantitative survey data, to provide a strategic and holistic view of the consumer and market.
• Collaborate across the enterprise and lead assigned processes.
• Act as a research resource on cross-disciplinary projects and product teams.
• Conduct qualitative and quantitative user experience research using a range of moderated and unmoderated approaches, such as one-on-one interviews, focus groups, and surveys, that enable the UX and product teams to design a customer-centric experience.
• Work with the UX and product team to identify touch points that may benefit from testing, including defining timeline, scope, and methodology for testing.
• Conduct user experience research with flat designs, prototypes, beta, and finished products and features.
• Regularly conduct user experience research to identify customer pain points and drive continual improvement.
• Document and track learnings gathered through testing and research, so insights can easily be referenced and applied for future projects to better understand agent-specific user behavior.
• Regularly present research findings and recommendations to key stakeholders.

Skills: Consumer Insights, Market Research, Data Analysis, Strategic Consulting, User Research, Survey Design, Insight Reporting, Stakeholder Presentation

• Lead consumer research to reimagine the future of insurance products, specifically the auto line of business, inform the development of strategic roadmaps, and align strategies across operating companies.
• Own and drive the long-term vision and strategy for insights, driving the end-to-end customer experience based on external trends, business strategy and objectives, and target customer needs.
• Use customer and consumer data and insights, competitor activity, and market trends to guide strategic planning and enable competitive advantage.
• Evaluate and develop a perspective on transformational customer acquisition, retention, and satisfaction opportunities across the organization.
• Define, monitor, and champion customer experience metrics, key drivers of, and return on experience and insights investments.
• Collaborate with all levels of leadership and management to align priorities and develop a collaborative roadmap for complex and large-scale strategic initiatives across all functional areas of the organization.
• Partner with product lines, marketing, corporate strategy, and enterprise partners to drive strategic alignment.
• Drive consumer influence across the enterprise, proactively reaching across the aisles.

Skills: Consumer Research, Strategic Planning, Market Analysis, Customer Insights, Experience Metrics, Competitive Strategy, Leadership Collaboration, Enterprise Alignment

• Solve business problems by delivering complex analytical projects, investigating key drivers in areas such as policy compliance, demand management, or supplier management, and leading conversations to discuss findings and recommendations.
• Implement analytic methodologies, models, reports, and processes on behalf of the client.
• Be responsible for client analytics, recurring and ad hoc reporting, and recommendations.
• Consult with and present outcomes of analyses to account teams and clients.
• Design and develop dashboards that help lead clients to make informed business decisions.
• Monitor the evolution of operational changes that will directly impact data collected and identify report developments required to maintain integrity.
• Enforce compliance with data quality by working closely with local operations teams to identify and correct issues.
• Communicate effectively across a variety of stakeholder groups, including both technical and non-technical audiences.
• Establish and maintain relationships with clients and internal stakeholders across multiple departments and functions.
• Identify and champion innovation opportunities and areas to change or improve current practices, policies, or services.
• Be a key owner in the compilation, analysis, and presentation of recurring business reviews between the account team and the client.

Skills: Data Analytics, Business Reporting, Dashboard Development, Compliance Monitoring, Client Consulting, Stakeholder Communication, Process Improvement, Performance Review

• Identify key data sources and build the necessary framework and foundations to enable the start of a journey in relation to people analytics.
• Be responsible for providing data and reporting to feed into monthly reporting cycles, service levels, committee and board papers, risk, and compliance.
• Work closely with the HR team to develop, implement, and maintain accurate and compelling data, insights, dashboards, analytics, and data governance capabilities and processes to meet evolving demands.
• Look at data quality and agree on definitions of data between internal groups, such as between HR teams and Finance, to ensure the business receives consistent information.
• Develop solutions that can be implemented and used to derive insights, improve decision-making, and streamline processes.
• Develop dashboards, key metrics, and business requirements via the information contained within various data sources.
• Partner with various teammates for the production and management of monthly reporting and dashboards.
• Identify opportunities to automate how data is used for reporting.
• Plan and prepare for internal forums, committees, and boards taking place on a monthly and quarterly basis.
• Coordinate across the wider HR team to produce the necessary MI, metrics, and commentary to evidence the performance of the HR shared services team.
• Ensure the HR function has appropriate data governance and controls in place and act as HR control owner across the HR team.
• Input into the reporting of people risk through the HR function and the business.
• Report service KPIs monthly in collaboration with the Operational Excellence team.
• Put in place appropriate processes and controls to enhance data governance across the function and highlight any issues to the appropriate forums promptly.
• Act as the point of contact for all things relating to GDPR, ensuring HR and the business meet obligations in relation to confidentiality and ensuring transparency with people on the use of their data.
• Ensure effective planning, prioritisation, deadline management, streamlined workflows, and collaborative, inclusive yet efficient work practices.
• Collaboratively identify, escalate, mitigate, and resolve risk and compliance matters.

Skills: People Analytics, Data Governance, HR Reporting, Dashboard Development, Data Quality, Process Automation, Risk Management, Compliance Monitoring

• Analyze data to better understand potential risks, concerns and outcomes of decisions.
• Aggregate data from multiple sources to provide a comprehensive assessment.
• Create reports, summaries, presentations and process documents to display results.
• Collaborate with other team members to effectively analyze and present data.
• Develop systems and processes for gathering and storing data for future analytic projects.
• Conduct research into potential clients and understand the risks of accepting each one.
• Identify trends that may present a risk to the company.
• Monitor internal and external data points that may affect the risk level of a decision.

Skills: Risk Analysis, Data Aggregation, Report Generation, Trend Identification, Process Development, Client Research, Risk Monitoring, Data Presentation

• Translate HR questions into specific data reports and dashboards.
• Create and maintain customer-specific reports and analysis, responding to both ad hoc and recurring customer requests.
• Leverage the value of the various data assets and tools.
• Support the customers in their journey to set up and maintain HR reporting, analysis, and dashboard solutions.
• Advise customers on their approach to HR analytics.
• Align with company strategy and objectives.
• Reflect on data streams and data quality.
• Identify potential and formulate a plan of attack.
• Grow service delivery offering and continuously search for improvements.
• Support and train colleagues in delivering customer advisory.
• Contribute to the product roadmap by providing insights into customer needs.
• Assist in presales work, explaining the value and possibilities of the offering to prospects.

Skills: HR Analytics, Data Reporting, Dashboard Development, Customer Advisory, Data Quality, Service Improvement, Product Insights, Presales Support

• Report on health system market performance and identify growth opportunities by assessing systematic shifts in the market.
• Develop a deep understanding of the market.
• Firmly grasp the competitive landscape across health systems, providers, and payers.
• Contribute to business case development for growth tactics and understand strategic value levers.
• Cultivate and manage relationships with service line leads.
• Collaborate with leadership, corporate finance, clinical teams, IT, and marketing to develop inclusive planning processes.
• Execute analysis to drive decision-making activities.
• Develop effective, timely, and professional materials for senior leadership review and approval.
• Facilitate market insight discovery sessions and market research.
• Lead market and consumer insights efforts across multiple service lines and synthesize organizational strategies.

Skills: Market Analysis, Growth Strategy, Competitive Intelligence, Business Development, Stakeholder Collaboration, Financial Planning, Insight Reporting, Leadership Support

• Collaborate with leaders to develop strategic growth plans.
• Guide strategic market insight planning sessions.
• Utilize market analytics tools and data analysis to build and inform the strategy.
• Serve as the content expert in clinical service line intelligence, e.g., market sizing, virtual visit opportunities, patient journey mapping, provider referral patterns, care delivery shifts.
• Create and distribute reports to influence strategic decision-making.
• Be responsible for designing, conducting and documenting market analysis for complex projects and assignments on a variety of issues.
• Provide summaries and recommendations to assist in decision-making and problem-solving.
• Provide project leadership, ensuring the timely completion and expert interpretation of data and project findings.
• Design and develop standard reports providing accurate and actionable information for several stakeholder groups.
• Interact with physicians, leadership and teams to provide data and analytical support for medical operations, including regular reports, ad hoc analyses and special program evaluations.
• Act as a consultant in obtaining and analyzing data for leaders, programs and external customers.

Skills: Strategic Planning, Market Analytics, Clinical Insights, Data Reporting, Decision Support, Project Leadership, Stakeholder Collaboration, Operational Analysis

• Apply knowledge of the business, industry and domain to identify, create and close business opportunities.
• Identify, develop and deliver on prospective RFPs.
• Engage a cross-functional team to develop and deliver on RFPs.
• Target and sell services that address unexpressed and underlying needs, ask questions to identify the root causes of issues versus symptoms, test assumptions and challenge the status quo.
• Synthesize information on a variety of issues and translate the information into a framework that ultimately provides solutions for clients.
• Educate clients and prospects on analytic methods, shape their thinking and influence the decisions they make.
• Prioritize research and insights work based on business needs and opportunities.
• Act as the liaison to the business, helping them understand existing customer experience and employee experience knowledge to focus on the most promising improvements or investments to differentiate.
• Build learning plans and assemble integrated insights to provide leaders with fact-based strategic recommendations.
• Proactively identify business opportunities by uncovering unmet customer needs, leveraging emerging trends, understanding the competitive landscape and staying current on strategic and operational priorities.

Skills: Business Development, RFP Management, Solution Selling, Client Education, Insight Synthesis, Strategic Consulting, Opportunity Identification, Cross-Functional Collaboration

• Build financial models to show the impact of macro trends on the organization and its clients, packaging and presenting insights from analyses to clients and the executive team.
• Conduct primary and secondary research to identify the required data to solve a given business question.
• Oversee the build-out of tools and technology corresponding to the above responsibilities.
• Write white papers on trends that impact the insurance or workers' compensation industries.
• Provide guidance and input to more junior employees in their analyses.
• Operate with no supervision in a complex environment.
• Manage projects end-to-end with clients.
• Provide strategic insights that deliver results.
• Analyse and interpret key insights, separating what is interesting from what is commercially relevant and therefore meaningful.
• Develop the structure and narrative of presentations so that they tell a compelling story with commercial outcomes.
• Use software tools and online data solutions to run analyses for projects.
• Be the key contact for the client and manage account relationships day to day, so communication skills are key.

Skills: Financial Modeling, Market Research, Data Analysis, Strategic Insights, Project Management, Client Relations, Presentation Development, Industry Writing

• Experience in project managing insight development, acting as a key stakeholder contact and managing delivery of activities by project resources, able to understand risk and controls and to track and monitor these.
• Experience of designing performance frameworks mapped to strategic deliverables and driven by business processes and data.
• Experience of the design and implementation of data warehouses using multiple methodologies and a good understanding of their pros and cons (e.g., Kimball vs. Inmon).
• Experience in using visualisation tools (e.g., Tableau, PowerBI, Business Objects) to provide business insight, outlining data of statistical interest and providing analytical forecasts.
• Good understanding of Gas transmission processes, systems and data.
• Good understanding of databases, data structures, and data types, proficient in SQL.
• Strong ability to form relationships with key stakeholders, acting as a business analyst to challenge and deeply understand business outcomes and current performance.
• Be able to design appropriate metrics and data collection to answer business questions.
• Be able to provide technical leadership to the team, challenge ways of working, and promote an increase in their capability.

Qualifications: BA in Economics with 5 years of Experience

• Working experience in a quantitative research/analytics role.
• Real-world experience defining research questions, gathering and interpreting data, and communicating results in a business or research setting.
• Previous experience working within Food and Beverage datasets.
• Understands how to build robust social media data queries using appropriate and efficient syntax.
• Solid project management skills and the ability to multitask.
• Strong technical writing skills and the ability to communicate complex analyses to non-technical stakeholders.
• Proficient in using Excel, crosstab and equivalent data manipulation tools.
• Proficient in a second language.
• Comfortable leading and have experience managing a team of junior analysts, in addition to leading tooling workstreams.
• Comfortable applying quantitative analytics techniques to data, with experience investigating and interpreting digital data sources such as social media.

Qualifications: BS in Data Science with 6 years of Experience

• Experience conducting research in a business context (agency or consultancy experience).
• Significant experience working in dynamic conditions that require fast iterations and rapid transitions between collaborative and individual work, including in Agile teams.
• Expertise in developing research plans that combine qualitative and quantitative methods.
• Mastery in leading in-person and remote interviews and observations, as well as designing and facilitating participatory design activities.
• Clear expertise in synthesizing data into compelling, actionable insights and recommendations.
• Rigorous planning, organization, and documentation skills.
• Superior written and spoken communication skills that elevate the impact of teams to clients, and work to their business.
• Demonstrable comfort with the ambiguity of working in and defining unknown spaces.
• Skill in building rapport and durable relationships with clients.
• Ability to provide actionable feedback, support, and mentorship to junior researchers on team and within the practice.
• Willingness to assume a leadership role in Doblin's insights community, guiding junior team members as they push the boundaries to advance the research discipline.

Qualifications: BA in Political Science with 10 years of Experience

• Experience in a market research or equivalent role.
• Experience in delivering projects using a range of different research methodologies, e.g., segmentation, Choice Modelling, Max Diff, Price Sensitivity Analysis, regression, and creative effectiveness.
• Experience in designing bespoke research programs that help answer a client’s problems.
• Experience working with survey and analysis programs such as Q, Qualtrics, and SPSS.
• Experience working with Microsoft Office products (Word, Excel, and PowerPoint) to deliver high-quality internal and external deliverables.
• Experience in prospecting for new business, managing opportunities, and delivering high-quality proposals.
• Understands the flexibility to manage the ups and downs of clients' varying needs.
• Excellent communication and interpersonal skills.
• Ability to proactively manage work and help project manage workflow through other team members.
• High energy, proactive, tenacious team player with a ‘can-do attitude.

Qualifications: BS in Health Information Management with 6 years of Experience

• Professional market research experience or demonstrated success as a Senior Associate Researcher at CMB.
• Experience delegating to, managing, and influencing teams and individuals.
• Experience with at least one research platform or data management/analysis software package (e.g., MarketSight, Qualtrics, Q, SPSS, SQL, Alteryx).
• Beginner knowledge/experience with project management or financial software.
• Advanced knowledge in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong understanding of market research methods with applied knowledge of primary research techniques (e.g., trade-off designs, factor analysis, driver modeling).
• Excellent communication skills.
• Excellent at establishing and managing relationships with clients, vendors, and co-workers.
• Extremely high attention to detail.
• Excellent at managing multiple projects, establishing priorities, and time management.

Qualifications: BA in Sociology with 7 years of Experience

• Experience in building strong client relationships.
• Experience of working with social and behavioural data or a keen interest to learn in these areas.
• People management experience and/or experience coaching and mentoring junior team members.
• Knowledge of qualitative research and how qualitative and quantitative research work together.
• Strong analysis skills, able to work independently with data sets to find a clear and compelling story that clearly answers the client’s research objectives and focuses on the actionable, not just the interesting.
• High level of attention to detail.
• Ability to present complex ideas clearly and engagingly.
• Ability to prioritise and delegate, managing both up and down.

Qualifications: BS in Public Health with 5 years of Experience

• Adaptive Insights certification.
• Implementing financial planning, budgeting, and forecasting systems like Adaptive Insights, Anaplan, and Hyperion.
• Consulting experience, most recently in a Consultant or similar level role.
• Experience in financial management with a background in accounting, finance, consolidation, management reporting, planning, analysis, forecasting, budgeting, or related field.
• Experience with Workday, SAP, Oracle, PeopleSoft, NetSuite, or similar finance applications.
• Experience with technical solutions.
• Hands-on experience with delivering Adaptive Insights implementations.
• Strong financial planning and analytical skills.
• Excellent verbal and written communication skills.

Qualifications: BA in Business Administration with 8 years of Experience

• Experience in developing and executing customer insights projects.
• Experience in engaging and managing internal stakeholders and external suppliers.
• Experience in working with Q, Medallia, or similar platforms.
• Experience with BI reporting tools such as Power BI or Tableau.
• Experience with user experience design.
• Basic understanding of databases.
• Knowledge and understanding of research principles and best practices, working with or within a research agency.
• Strong analytical skills to derive insights from customer datasets and report in clear and impactful formats.
• Excellent communication and interpersonal skills with a desire to learn, develop and advance career within Customer Insights/NPS teams.
• Ability to transform and clean data using a reporting tool or code language.
• Be able to bridge any technical complexity for the customer, explaining solutions and techniques to non-technical people.

Qualifications: BS in Statistics with 4 years of Experience

• Experience in developing research plans that combine qualitative and quantitative methods.
• Experience working in dynamic conditions that require fast iterations and rapid transitions between collaborative and individual work, including in Agile teams.
• Insights experience in either an FMCG market research agency, manufacturer or retailer.
• Experience working with local or international customer loyalty programs.
• Skill in synthesizing data into compelling, actionable insights and recommendations.
• Proven planning and documentation skills.
• Ability to respond proactively and thoughtfully to critique, especially as insights are refined and applied to the team's work.
• Ability to provide feedback and guidance to junior and aspiring researchers.
• Confidence in leading in-person and remote interviews, observations, and participatory design activities.
• Strong ability to work across multiple data sets (scan and shopper) and commercially use them to achieve business objectives.
• Exceptional communication skills, with the ability to build relationships, manage expectations, and influence key business decisions.

Qualifications: BA in Psychology with 9 years of Experience

• Experience within an FMCG/supermarket business in buying, sales, marketing, media, or an account management-related role.
• Experience in a consulting environment, delivering analytical solutions within an FMCG context.
• Work experience within data analysis or consumer insights, retail, or CPG.
• Experience or knowledge of data insight software and services, with a focus on retail or CPG accounts.
• Knowledge and experience in interpreting large quantitative data sets (e.g., customer and shopper data) and deriving relevant insights to solve commercial problems.
• Strong business development and commercial mindset.
• Excellent client leadership capability and confident presentation skills.
• Ability to thrive in a fast-paced and regularly changing environment, juggling multiple stakeholders and projects.
• Detail-oriented, process-driven, and an excellent Project Manager.
• Self-motivated with an understanding of data analytics, with a curiosity for numbers and finding patterns.

Qualifications: BS in Information Systems with 7 years of Experience

• Experience working in consumer insights, analytics, or a marketing function.
• Data analytics and insight consulting experience.
• Experience with digital analytics tools, including Web analytics, Tag management, CRO, Heatmapping/Session recording, and Data visualisation.
• Experience in statistical modelling (and/or other Data Science-based skill sets).
• Understanding of HTML, CSS, and JavaScript to support digital analytics implementations.
• Data literate with a good working knowledge of Microsoft PowerPoint and Microsoft Excel.
• Excellent communication, presentation, and interpersonal skills.
• Relationship-building skills with clients.
• Well organised with attention to detail.
• Self-motivated with an understanding of analytics.
• High energy, proactive, and a team player with a ‘can-do’ attitude.

Qualifications: BA in International Relations with 5 years of Experience