• Conduct background research (including mining existing data sets) at the outset of all new projects to collect relevant information that could impact the study design
• Assist in research tasks including questionnaire design, data processing and tabulation activities (crosstab spec design, data cleaning, recoding, comprehensive table checking, etc.), interview transcription, data analysis, report preparation
• Help to oversee vendors (such as survey programmers, sample panels, and recruitment facilities), ensuring they adhere to budget, timeline, and quality standards
• Manage consumer insights research tools and databases
• Build, manage, and maintain databases and panels used by the Consumer Insights team (including a database of completed research studies, an online panel of CHOP parents/caregivers)
• Oversee the fielding and data processing of tracking surveys
• Identify new data sources and research tools that can help improve the analytics capabilities of the consumer insights team
• Build and maintain partnerships within the organization
• Collaborate with research counterparts from other divisions (including Marketing, Patient Experience, Strategy, and other departments) to understand all analytics tools being employed by various teams
• Work with teams across the enterprise in developing new approaches for collecting feedback from patients, parents, and physicians
• Coordinate with Information Service leaders and teams as necessary to explore new technologies and methods of collecting data
• Help educate the organization about consumer insights

Skills: Data Analysis, Research Design, Vendor Management, Database Management, Collaborative Projects, Innovative Problem-Solving, Educational Leadership, Technology Integration

• Maintains strong research design skills and the ability to generate and test hypotheses.
• Has experience moderating small group qualitative research and conducting IDI.
• Work cross-discipline in both quantitative and qualitative research.
• Demonstrates analytical prowess and uses analysis to enable improved decision-making.
• Manages third-party and vendor relationships.
• Demonstrates strong written and verbal communication skills.
• Manages multiple tasks/projects in the field at the same time.
• Advises internal clients on best practices in survey design and analysis, and recommends appropriate course of action.
• Designs and programs questionnaires.
• Handles survey campaign management (invitations and reminders).
• Develops actionable reporting and data visualizations.
• Effectively communicates findings and implications of research.

Skills: Research Design, Hypothesis Testing, Qualitative Research Moderation, Cross-Disciplinary Research, Data Analysis, Decision Support, Project Management, Vendor Management, Communication Skills, Task Coordination, Survey Design Consulting, 

• Manage and analyze data across both Qualitative and Quantitative initiatives
• Experience designing custom quantitative surveys based on aligned business questions and study objectives
• Create concise presentations that clearly communicate insights and drive a business decision
• Drive data visualization for impactful storytelling
• Supervise vendor performance and ensure adherence to budget and schedules
• Conduct ad hoc analyses for key internal clients, as requested
• Develop and manage project plans and budget
• Develop and manage the RFP process, including vendor selection
• Socialize market and macro trends to inform business strategies
• Monitor competitive activity and trends, create cadence and process for cross-functional shareouts
• Partner with Marketing, Merchandising, and Retail to create content for strategic meetings
• Mine secondary and syndicated research for trends to inform innovation and customer activations
• Continuously track information on market trends involving retail, social networking, e/mobile marketing, and e/mobile commerce

Skills: Data Analysis, Survey Design, Presentation Skills, Data Visualization, Vendor Management, Project Planning, Market Trend Analysis, Cross-Functional Collaboration.

• Key analytics support for the team, leading data analytics and mining to tell clear stories and build insights and recommendations that will drive actions to improve performance
• Provide consistent analysis of campaigns, marketing activities and promotions
• Generate and analyze critical monthly business reporting, providing regular and ad-hoc reports that explain business performance, diagnose issues and share opportunity areas
• Support the marketing team, in all strategic and tactical decision-making with appropriate analysis and insights
• Build and maintain collaborative cross-functional relationships to ensure shared objectives are clear and provide recommendations to ensure the cleanliness and quality of the database.
• Utilize industry reports, news stories, and other sources to track consumer trends in the healthcare space and provide regular updates to team
• Help maintain the consumer insights page on CHOP’s intranet site so that other employees can learn about consumer insights projects
• Monitor eMarketer, Facebook, Instagram, TikTok, Twitter, etc. as source material for consumer trends
• Interweave syndicated and secondary research results with primary research and social media findings
• Scan the marketplace for cutting-edge research techniques and develop recommendations for adding relevant techniques/methodologies to the Carters including the research toolkit

Skills: Data Storytelling, Campaign Analysis, Performance Reporting, Strategic Support, Cross-Functional Collaboration, Trend Tracking, Consumer Insights, Research Innovation.

• Responsible for managing the design and coordination of new support processes for new products and partners globally.
• Interpret data, analyse results using statistical techniques in complex data sets.
• Create data collection systems in customer-facing tools.
• Review user journeys to identify key pain points and define opportunities for improvement.
• Build and maintain a customer feedback dashboard by collecting business requirements and translating them into effective visualisations.
• Generate reports and document actionable insights to the business and product managers.
• Monitor customer satisfaction and social reviews, identifying patterns within customer feedback.
• Measure the impact of changes against customer satisfaction.
• Work with cross-functional teams in product management, analytics, design and support to identify knowledge gaps within the customer experience.
• Leverage user research to influence stakeholders and improve product designs and strategy.

Skills: Process Design, Data Analysis, System Development, User Journey Analysis, Dashboard Creation, Insight Reporting, Customer Feedback Monitoring, Stakeholder Influence.

• Produce/build data analytics functions including data modeling, quality, profiling and data enrichment/management utilizing data structure/visualization tools such as SQL, Python, Tableau and Databricks that provide valuable insights to leaders
• Employ data mining techniques to generate insights and identify opportunities to help drive business growth or address business needs
• Be the subject matter for operational data understanding the business and developing both prescriptive and predictive analytics to help identify and resolve business challenges and data needs
• Develops solutions and makes recommendations based on an understanding of the business strategy
• Leads/participates in the design, implementation and management of new analytics & reporting solutions
• Providing contingency support on production reports and solutions to teammates
• Responsible for providing day to day mentoring and support to other team members to assist in individual and team development
• Analyse quantitative and qualitative data to understand and evaluate business improvement areas and opportunities and present findings back to the business.
• Create regular feedback mechanisms to allow customer data to be at the heart of product and process-making decisions.
• Create new coding frameworks and lead model building in new areas.
• Collaborate closely with stakeholders across large, cross-functional teams, including product, marketing, analytics, engineering, etc. to keep abreast of new developments and contribute to them.

Skills: Data Modeling, Data Mining, Predictive Analytics, Solution Development, Reporting Solutions, Team Mentoring, Quantitative Analysis, Cross-Functional Collaboration.

• Utilise the available customer data sources, develop and deliver the true voice of the customer reporting to the business with consistency, relevancy, and reliability
• Consistently advocate for the voice of the customer, using insights from the data to maintain consistency of interpretation when providing the business with reports or updates.
• Use real-time insights to find tangible actions that will deliver sales or CX improvements.
• Increase the scale, effectiveness and efficiency of data insights in the digital and loyalty team
• Spot opportunities to increase sales, seize these and make them happen.
• Bring NPS, PERi Perks and customer care data to life with real actionable insights
• Monitor and evaluate competitor activity and trends
• Recommend actions to ensure Nando's is ahead of the competitive set
• Collaborate closely with the Grocery and Foodservice Sales teams and partners in the creation of customer and category-specific presentations and analyses
• Provide strategic insights and recommendations to drive Sofina sales growth with grocery and food service customers
• Direct support to the Foodservice / Grocery Sales team in customer meetings, including the presentation of customer insights

Skills: Customer Reporting, Customer Advocacy, Real-Time Insights, Data Efficiency, Sales Opportunities, Competitor Monitoring, Strategic Recommendations, Sales Collaboration.

• Independently deliver on projects and assignments of diverse scope within the area of support under general guidance.
• Collaborate across data and analytics teams and other key functions to enhance insights and create a holistic view of the customer
• Communicate effectively with business partners translating complex ideas into compelling, actionable recommendations and data visuals
• Conduct quantitative research and analyses (survey design, programming, analysis and reporting) as well as qualitative research and analyses (e.g., question design, moderating, synthesizing open-ended responses into themes)
• Support cross-functional workstreams, able to effectively manage multiple projects
• Delivering commentaries and sales analysis for monthly business review reports and presentations
• Training the sales team on Foodservice / Grocery data systems and reports (NPD, Technomic, DirectLink, Nielsen, Customer POS data like LDIA, IRI, dunnhumby, Retail Link, etc.)
• Accountable for leading projects from start to finish with Sales and Marketing.
• Continuously and at own discretion improves output value, by increasing the effectiveness of research and analytics and the efficiencies related to production.
• Supports the Director in building and maintaining relationships as an insights partner across the organization.
• Shares knowledge and cross-trains with analyst team members and others.
• Presents results and translates statistical and business terminology to senior members of management. 
• Anticipates questions and prepares for resolution.
• Interact productively with key organizational decision-makers.

Skills: Project Management, Cross-Functional Collaboration, Effective Communication, Quantitative Research, Sales Analysis, Training Delivery, Relationship Building, Knowledge Sharing.

• Interpret, analyze and represent Customer sales data. 
• Provide credible customer insights that help guide employees to achieve customer-focused objectives
• Manage pallet qty of unknown transactions which will help Asset Efficiency in managing and controlling stock 9. 
• Manage outsourced activities and act as a liaison between the Retail Supply chain team and Finance to comply with Unknowns SOP
• Manage transaction management outsourced activities and act as a liaison between business partners and Genpact
• Support relationship owners (Account Managers) net negative balances, preparing debits/credit notes for Customers, preparing reports, processing Service requests etc, acting as a strategic back-end support
• Own the SOP portal and work closely with and reach out to SOP owners one at a time to keep the SOP version up to date
• Own Retail Issue Program by working closely with the Retail Council
• Helping businesses understand customers involves determining how to gather relevant data about customers and break it down in a meaningful way. 
• Core to this function is  involvement in producing reports on a regular basis (weekly, monthly, quarterly, yearly) to keep leaders informed on the performance of teams and the business
• Leading the transaction management activity of handling the bad data/unknown movements involves training and managing Genpact employee
• Ensure the completion of the service requests submitted by the CIA to Genpact employee
• Collaborating with Reps and Managers to monitor customer behavior for sending pallets to unknown locations
• Preparing pool reports and receiving the Country Manager’s approval to void out-of-pool movements

Skills: Data Interpretation, Customer Insights, Stock Management, Outsourced Liaison, Transaction Support, SOP Management, Issue Resolution, Behavior Monitoring.

• Create a retail issue dashboard to capture pallets issued from the Retailers and the revenue associated with it
• Participate and perform testing on tools like Jira, and HPLM to assure data accuracy of reports for the new upcoming projects
• Responsible for creating a lumbar surcharge (LSC) dashboard and reporting on a monthly basis.
• Monitor the percentage of Issues with LSC and help CLT to target the customers who are contractually not on LSC
• Act as a Gatekeeper to manage finance SOPs and departmental contracts on a Shared drive
• Producing reports on a regular basis (weekly, monthly, quarterly, yearly) to keep relationship owners and CLT informed
• The responsibilities of the CIA are not limited to producing reports but helping Commercial, Retail and finance teams with Strategic projects like In-transit models, Reclassification, GDP analysis etc
• Process Service Requests related to New Retailers account setups (CD, SCD, NCD channels)
• Responsible for converting unknowns to NCD by following the SOP thresholds
• Identify, assess and take action to resolve account health risks including, but not limited to transactional errors, invoice discrepancies, negative pallet balances, unknown pallet balances, a surge of lumber surcharge, timely customer declarations and customer use of CHEP’s web-based portal and EDI
• Managing Transaction Management tasks that were assigned to Genpact
• Owning and reporting Stock 9, Net negative, Audit write-ons, LSC, ME/MR, Retailer reclassification budget vs actuals on a monthly basis

Skills: Dashboard Creation, Data Testing, Surcharge Monitoring, SOP Management, Report Generation, Project Support, Account Setup, Risk Assessment.

• Experience mining and analyzing data to derive marketing insights
• Experience using statistical software, spreadsheets, or programming languages to transform and analyze data
• Experience in using SQL to extract data from more than one source
• Experience deriving insights from data analysis and presenting findings
• Strong data intuition and ability to navigate ambiguous data scenarios
• Ability to work efficiently and manage multiple projects and stakeholders at the same time
• Ability to work cooperatively and proactively with teams
• Passion for identifying and investigating trends using various sources (e.g. YouTube, news, social networks)
• Ability to speak and write in an Asian language (Chinese, Japanese, Korean, etc.) fluently in order to analyze in-language data sources within the APAC region
• Proven track record of actionable insights work, including compelling and motivating storytelling and action planning
• Proven experience informing and guiding strategy through insights work

Qualifications: BA in Marketing with 3 years of Experience

• Hands-on experience with SPSS
• Able to analyze/summarize data leading to actionable recommendations.
• Critical thinker, able to sort through complex business issues.
• Excellent written and oral communication skills.
• Ability to handle multiple projects simultaneously.
• Flexible and nimble- can adapt to changing priorities.
• Able to think out of the box and willing to try different research approaches.
• Strong team player and Presentation skills.
• Ability to handle confidential information.
• Experience with Tableau.
• Ability to work with multifunctional partners.
• Experience with qualitative research (ex: focus groups, in-depth interviews, intercepts, etc.)

Qualifications: BA in Psychology with 1 year of Experience

• Experience with market research or consumer insights, with experience of hands-on data analysis
• Experience with CPG  beverage alcohol, VMS, or cannabis category experience
• Experience and exposure to working in highly agile and ambiguous environments and developing new functions is an asset
• Passionate about working across teams and breaking silos
• Experience in syndicated or primary data analysis, ideally in the food and beverage industry
• Experience in designing data visualization/reporting tools / dashboards
• Experience with Power BI, Tableau, Looker, or other data visualization/business intelligence software
• Experience with Power Query, Alteryx, SQL, Tableau Prep, or other data transformation and preparation tools
• Experience with IRI, Nielsen, Datassential, NPD, and/or Technomic syndicated data analysis is desired
• Experience with Python, R, VBA or other programming languages for data analysis and visualization

Qualifications: BA in Sociology with 2 years of Experience

• Experience with survey and/or market research  in telecom, utilities, financial services, and/or insurance industries
• Intermediate or advanced level of knowledge in statistics and data analysis (descriptive statistics), advanced statistical skill (predictive modeling, multivariate statistics)
• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
• Strong data analytic skills
• Ability to analyze survey data, interpret survey results, and deliver insights
• Articulate study findings in a clear and concise manner
• Strong communication skills, both written and verbal
• Proficient in MS Office Suite (PowerPoint, Excel, Word)
• Experience conducting primary research to uncover consumer insights.
• Proficiency with Qualtrics or Medallia
• Proficiency in Microsoft Excel
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment
• Ability to present ideas and strategies to senior-level executives

Qualifications: BS in Business Administration with 8 years of Experience

• Strong Excel competency, ability to model and use Excel database queries preferred
• Comfortable working with large volumes of customer data and hands-on expertise in data modeling, report and dashboard design
• Strong data visualization experience (Tableau, PowerBI, DataStudio, Looker)
• Proficiency in data gathering and analysis (SQL, R, Python)
• Experience working with web analytics data (Google / Adobe Analytics / Kenshoo)
• Demonstrated experience using or familiarity with statistical, econometric, machine learning or data mining techniques in a professional or academic setting
• Experience building highly customized reports and developing creative solutions to apply business logic when conventional methods are not available
• Proven experience operationalizing analytics and insights into business processes
• Basic understanding of SQL, LookML, and R/Python, as well as knowledge of data visualization tools such as Looker, Periscope, or Tableau highly preferred
• Demonstrated problem-solving skills Degree in Statistics, Mathematics, Operations Research, Computer Science or related quantitative field
• Experience with e-commerce platforms, specifically Shopify Plus

Qualifications: BA in Economics with 4 years of Experience

• Experience in customer/market research.
• Experience administering surveys with online survey tools, ideally Qualtrics.
• Knowledgeable in non-survey research methods including focus groups, and secondary research. 
• Experience working with external vendors to deliver non-survey research projects.
• Fluent understanding of customer segmentation and personalization.
• Proactive problem-solving and critical thinking skills.
• Intellectually curious and committed to continuous learning.
• Creative, able to fill in gaps in data to generate new hypotheses for research.
• Ability to distill analysis into concise recommendations and present to management audiences up to the executive level.
• Proven excellent communication skills – written and verbal.
• Highly proficient with the Microsoft Office Suite such as Excel, Word, and PowerPoint.
• Experience in the Travel and Leisure industry.
• Capable of and enjoys coaching others to leverage research insights.
• Experience with Customer Relationship Management and Web Analytics tools and data.
• Experience with a research firm or in research and/or analytics within a brand marketing or strategic planning team.

Qualifications: BS in Statistics with 3 years of Experience

• Excellent communication and organizational skills
• Great analysis, writing, and storytelling skills
• Ability to work independently and fluent in English
• Knowledge of and experience using various marketing research methods is a plus (with 2+ years of experience in marketing research or marketing a plus)
• Experience at a consulting firm or technology startup
• Experience working with and synthesizing large amounts of unstructured data into actionable insights
• Excellent communication and presentation skills, able to communicate complex information clearly and shape a narrative for stakeholders at all levels
• Experience working with SQL and analytics tools such as Looker, Excel, and survey tools
• Proven ability to handle multiple priorities simultaneously and work under ambiguity
• Works well with others and is considered a true team player
• Positive attitude, scrappy ‘get the job done’/can-do-anything, creative problem-solver

Qualifications: BA in Anthropology with 4 years of Experience

• Experience in market research or consumer insights, preferably in hospitality, retail, or agency.
• Ability to mine insights from custom research, syndicated data and 1st party data.
• Ability to integrate data across multiple sources and provide direction to a cross-functional team.
• Consumer Insight Identification and Communication
• Demonstrates the capability to translate data into insight
• Knowledge of current consumer and industry behaviors, trends, attitudes, preferences, and needs.
• Capability to develop a clear and compelling brand strategy including the evaluation of Brand Health, Consumer Communications Strategy and Menu Strategy.
• Capability to achieve desired outcomes on time and within budget through the application of project management principles and techniques.
• Proficiency with Qualtrics and Microsoft Office suite
• Proficiency with Airtable and Entrata
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Expert prioritization skills
• Ability to manage multiple projects and meet goals and deadlines timely and consistent.

Qualifications: BS in Data Science with 5 years of Experience

• Experience in the analysis of data from IRI, Nielsen, or other syndicated data providers preferred
• Ability to demonstrate professional oral and written communication skills.
• Working knowledge of Microsoft Excel and PowerPoint.
• Working knowledge of marketing best practices.
• Ability to analyze and evaluate data.
• Ability to synthesize disparate information sources into cohesive recommendations.
• Experience in market research with CPG clients
• Strong attention to detail
• Must exhibit exceptional analytical skills and accuracy
• Demonstrated logic, critical thinking and problem-solving skills
• Effective communication both written and oral
• Excellent organizational and time management skills and the ability to meet deadline
• Strong experience in the MS Office products, particularly Excel and PowerPoint
• Organizational skills and experience managing the completion of multiple projects i.e. multitasking

Qualifications: BA in Communications with 3 years of Experience

• Experience in market research, ideally on the research vendor side
• Comfortable analyzing data tables and manipulating raw data in Excel and SPSS
• Ability to synthesize data into insightful reports
• Ability to simultaneously manage multiple projects and priorities within a fast-paced environment
• Ability to collaborate, and strong relationship-building is crucial
• Detail-oriented, strong organizational skills
• Excellent written and oral communication skills
• A passion to deliver a great player experience
• Experience programming surveys
• Experience with SPSS and SQL
• Experience with data visualization tools such as Tableau
• Passionate about mobile games

Qualifications: BA in Market Research with 2 years of Experience