• Conduct outbound calls on qualified leads, identifying opportunities and selling Data, Voice, and Connect
• Primarily drive adoption/ up-sell in small existing State, Local, Education and Federal customers via telephone-based selling
• Listening to customers’ needs and making appropriate recommendations
• Meeting/exceeding activity/customer engagement objectives
• Partners with customers to understand their product/solution needs, to identify present and future needs in a consultative selling approach
• Exceeds customer expectations in the area of quality account management
• Interfaces with Salesforce.com, OMNI B2B, EWI, including ECPD and EPOD (contract tools)
• Coordinates pre-sale, technical support and sales implementation processes
• Lead/manage a team of 5 associates
• Conduct training and continuous improvement of the team
• Set goals and analyze metrics to ensure team performance
• Work closely with internal stakeholders to implement new processes to support the trade-up program and its growth
• Make outbound phone calls to leads who are interested in trade-up
• Provide information on the trade-up program and “sell” products and services
• Work with marketing and product teams to conduct tests to help drive conversion rates

Skills: Outbound Calling, Consultative Selling, Account Management, Salesforce CRM, Team Leadership, Training Delivery, Goal Setting, Process Improvement

• Implement strategies and carry out objectives to achieve market growth across all segments and territories that successfully promote each product line
• Effectively execute inside sales plans for strategic accounts within specified segments/territories to exceed expectations in revenue retention/growth and profitability
• Execute Sales plans by utilizing CRM
• Improve and maintain customer loyalty and satisfaction by cultivating long-term relationships with key account decision makers
• Develop a complete understanding of the organizational structures and key buying influences of customer and potential customer accounts
• Increase demand for products by soliciting new customer/contractor calls
• Maintain a quality cycle of scheduled calls to acquire contact information for future appointments
• Successfully grow a valuable customer/contractor database based on territory needs
• Closely partner with manufacturing reps to identify, target and call on key engineers, architects, distributors, contractors, builders, and developers
• Authenticate leads from trade shows or other sources and identify prospective customers
• Ensures proper handling of customer orders per agreement
• Confirms that the correct financial documentation and payment are processed
• Work closely with customers and outside sales to drive alignment across organizational objectives

Skills: Market Strategy, Sales Execution, CRM Management, Customer Loyalty, Relationship Building, Lead Generation, Order Management, Cross Collaboration

• Develop and drive aggressive metrics by setting and tracking sales targets and effective KPIs
• Analyze and develop solid business plans that achieve department and organizational goals
• Create and present inside sales analysis, sales forecasting and accurate reporting
• Partner with outside sales and key market segment managers to align strategy
• Actively research and discover effective methods to increase customer engagement opportunities
• Ensure sales, financial, legal and HR policies and procedures are followed
• Develop, coach and retain a highly performing team
• Effectively communicate with the team to discuss goals, strategies and department objectives
• Oversee performance and promptly provide direction and coaching 
• Motivate and train the Inside Sales team on evaluating and improving the quality of work
• Proactively manage team scheduling requests

Skills: Sales Metrics, Business Planning, Sales Forecasting, Customer Engagement, Policy Compliance, Team Development, Performance Coaching, Training Delivery

• Lead and actively participate  in attracting and closing new restaurant and retail partnerships through effective inbound and outbound telesales
• Actively  and systematically manage inbound and outbound telesales pipeline in assigned markets
• Support the review of existing practices and processes, and suggest improvements 
• Help implement improvements and monitor the impact of these changes over a determined period of time
• Participate in the process of identifying and setting meaningful KPIs, managing sales performance and providing ongoing performance feedback
• Provide weekly, monthly, and/or quarterly sales goals for the inside sales team
• Generate reports that help with forecasting, track goals and results
• Understanding the underlying drivers for Wolt and venue performance to set sustainable and profitable commercial terms
• Making sound business decisions by supporting intuition with data
• Creating a positive work environment that enables the team to develop, support learning through coaching, guidance and actively promote the sharing of experience, knowledge, and recommendations among peers, teams, direct and skip-level reports
• Support the recruitment process by identifying, attracting and hiring passionate team members to help build the best Inside sales team in the industry

Skills: Telesales Management, Pipeline Management, Process Improvement, KPI Setting, Sales Forecasting, Data Analysis, Team Coaching, Recruitment

• Collaborate with the sales team
• Set and track sales targets for the team
• Suggest and implement improvements in the sales administration process
• Coordinate with the National Sales Manager on achieving the Company Sales Goals
• Coach the inside sales team on sales methods and approaches
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly, and annual sales forecasts
• Research and discover methods to increase customer engagement
• Build an open-communication environment for the team
• Liaise with Marketing and Executive Leadership to ensure brand consistency and increase sales

Skills: Team Collaboration, Sales Targeting, Process Improvement, Sales Coaching, Metrics Reporting, Sales Forecasting, Customer Engagement, Brand Alignment

• Experience in a similar leading/coordinator position in a commercial or engineering environment (customer support, sales support, technical sales, engineering)
• Must have English language upper intermediate (written and spoken)
• Previous experience in coordinating teams
• Strong command and organizing skills
• Work experience in the distribution or supplier market 
• Safe command of MS-Office, especially Excel
• Working experience in SAP 
• Well-organized and independent working style
• Strong interpersonal and leadership skills
• Good communication and problem-solving skills

Qualifications: BA in Business Administration with 6 years of Experience

• Working experience in an Inside Sales environment
• Prior experience working within the Banking / FinTech industries
• Proven track record of reaching and exceeding goals as an individual contributor
• Deep understanding of automation platforms and CRM, specifically Salesforce
• Experience evaluating, implementing, and utilizing lead generation and sales automation platforms
• Possess analytical skills that include the ability to see granular as well as big-picture issues
• Experience working on a team and owning a team player mentality
• Ability to demonstrate excellent communication, project management, interpersonal, and organizational skills
• Excellent writing and presentation skills
• Ability to work in a fast-paced team sales environment with minimal supervision

Qualifications: BS in Computer Science with 5 years of Experience

• Experience as an Inside Sales Representative or other sales role
• Experience as a lead or manager of a team
• Proven track record of managing high volume pipeline and closing deals from sources such as Social Media, Website and Partnerships
• Strong phone presence and experience dialing dozens of calls per day
• Strong listening and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Experience working with Salesforce or similar CRMs
• Collaborative and customer-centric self-starter who is a creative problem solver and empathetic toward customers
• Able to thrive in a fast-paced environment with many competing priorities and deadlines
• Experience implementing and executing best practices that drive pipeline development and intended outcomes
• Fluent in Spanish and English

Qualifications: BS in Economics with 6 years of Experience

• Working experience in customer service or administrative support 
• Experience managing a heavy workload
• Proficient in a Windows environment with word processing, spreadsheet applications, and data entry
• Excellent communication and interpersonal skills to effectively communicate the plan and installation information
• Ability to have a solution-oriented approach to work
• Demonstrated ability to identify and resolve moderately complex problems
• Must be flexible and adaptable
• Ability to stay focused and productive during times of ambiguity
• Ability to provide effective feedback for and/or skills in process improvement

Qualifications: BS in Information Technology with 4 years of Experience

• Strong personal management and administrative skills
• Experience in selling IT professional services and solutions
• Ability to excel in a team environment
• Analytical, flexible, cross-functional, and creative thinker with a collaborative approach to performing his/her responsibilities
• Detail-oriented and data-driven with the ability to multitask
• Team leadership experience, ideally in an Inside Sales role in MedTech / Pharma
• Profound methodological experience in Inside Sales/Tele Sales/Call Centre Operations using virtual/remote sales engagement and leveraging new digital/ agile ways of working
• Proven ability to develop and grow Inside Sales capacities
• Strong competency in customer focus and driving for results
• Stellar presentation and communication skills to win over customers remotely
• Native or business-level English and an additional European language

Qualifications: BS in Industrial Engineering with 5 years of Experience