Job Summary: 

• Provide infrastructure support that enables business units to utilize the latest IT infrastructure technologies to gain a competitive advantage in the marketplace
• Drive the transformation of application hosting to continuously reduce infrastructure cost, increase reliability, elasticity, and compute density
• Partner with application functional leads to anticipate changing business requirements for IT infrastructure services in a fast-paced product business environment
• Migrate and consolidate infrastructure across data centers
• Architect and provide infrastructure solutions and road maps based on business requirements
• Implement more self-service capabilities to lower operational costs and improve customer resolution cycle time
• Improve monitoring to respond to service interruptions quickly to minimize business impact
• Evaluate alternate open-source technologies for infrastructure solutions that both reduce operational cost and provide flexibility across various cloud environments
• Improve infrastructure operational efficiency using automation
• Drive towards more vitalization and cloud elasticity
• Respond to infrastructure outages and perform the function of a recovery administrator to orchestrate support team recovery tasks
• Conduct regular operational reviews and improvement plans
• Perform ITIL processes for incident management, change management, and problem management
• Drive the architecture, build out, and migration of a hybrid cloud infrastructure using a combination of on-premises OpenStack, Hyper-V, and VMware farms and GCE, AWS clouds
• Implement the use of orchestration and cloud infrastructure life cycle management tool to effectively manage a hybrid cloud environment, which enables self-service functionality that improves development cycle times and provides the business advantage of infrastructure elasticity

Skills on Resume: 

• Cloud Architecture (Hard Skills)
• Infrastructure Automation (Hard Skills)
• Hybrid Cloud (Hard Skills)
• Cost Optimization (Hard Skills)
• Incident Management (Hard Skills)
• Business Collaboration (Soft Skills)
• Problem Solving (Soft Skills)
• Operational Efficiency (Soft Skills)

Job Summary: 

• Consult with end users to determine hardware, software, or system functional specifications
• Design, develop, document, analyze, create, test, or modify computer systems or programs, including prototypes, based on and related to user or system design specifications
• Monitor infrastructure and server performance, and remediate issues
• Supervise and check the status of projects and work assignments
• Prepare reports for management, and prepare general and detailed designs
• Mentor and support junior members of the technical support and systems engineering staff
• Proactively learn and utilize new technologies, concepts, and procedures to meet project requirements
• Provide technical input to other areas and gather technical data from outside organizations
• Plan and execute testing and implementation of systems
• Develop, implement, and test all system implementations within the customer area or within information technology
• Assist the internal IT department with strategic development approaches
• Interface with end users for support and implementation of new systems and troubleshooting problems with existing systems

Skills on Resume: 

• System Design (Hard Skills)
• Software Development (Hard Skills)
• Performance Monitoring (Hard Skills)
• Project Management (Soft Skills)
• Report Writing (Hard Skills)
• Team Mentoring (Soft Skills)
• Technology Learning (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• Design and manage multiple Active Directory domains for a large, geographically dispersed enterprise
• Deploy automation technologies and processes to support on-premise and cloud-based infrastructures
• Automate existing repetitive, manual processes and procedures, driving support efficiencies
• Continuously improve the scalability, reliability, and efficiency of infrastructure systems
• Identify the problem, research or investigate potential solutions, test potential solutions, provide a recommended solution, and implement the solution (including documentation)
• Participate in vulnerability management projects, identifying at-risk applications and servers, and developing strategies for remediation
• Utilize AWS and Azure tools in a hybrid infrastructure
• Interface with vendors and internal global teams to ensure the environment conforms to the current standards
• Liaise between architecture and operations to foster a common tool set and strive to move towards infrastructure as a service
• Provide 2nd and 3rd level support for the production environments
• Liaise with developers to gather requirements, design, and deploy standard systems
• Liaise with multiple engineering teams for required system integrations
• Provide 24/7 on-call support based on rotation within the team
• Work across functional teams to resolve problems and work on projects

Skills on Resume: 

• Active Directory (Hard Skills)
• Cloud Management (Hard Skills)
• Process Automation (Hard Skills)
• System Scalability (Hard Skills)
• Problem Solving (Soft Skills)
• Vulnerability Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Work with various teams to manage and support Microsoft Azure, Windows, and Linux software solutions
• Evaluate software, server, and network configurations for robustness, security, and performance
• Utilize process automation capabilities such as scripts, applications, APIs, or other configuration management tools to ensure that processes are defined, repeatable, and scalable
• Conduct timely and accurate upgrades in accordance with best practices
• Provide operational support for application and database solutions
• Support Active Directory and DNS services across a large global infrastructure
• Work in a large multi-team environment both locally and abroad
• Follow a strict ITIL change control process when making changes
• Document, design, and implement various solutions
• Participate in after-hours project or maintenance work (nights and weekends)
• Share in an on-call rotation

Skills on Resume: 

• Azure Management (Hard Skills)
• System Evaluation (Hard Skills)
• Process Automation (Hard Skills)
• System Upgrades (Hard Skills)
• Database Support (Hard Skills)
• Active Directory (Hard Skills)
• Team Collaboration (Soft Skills)
• Change Control (Hard Skills)

Job Summary: 

• Manage and maintain centralized access systems for SSH access
• Conduct regular patch management and system maintenance of core pieces of infrastructure
• Identify repetitive tasks and create automation
• Learn and understand how to provide new services using an infrastructure-as-a-service model
• Develop solutions using Kubernetes or OpenShift using a cloud-native approach to infrastructure problems
• Investigate DOS or DDOS issues and learn to mitigate problems at various network layers
• Learn and understand load-balancing solutions and how to best apply them based on business needs
• Develop monitoring systems and metrics to provide feedback to help the team quickly understand problems
• Manage large-scale DNS clusters and cloud-based DNS solutions
• Manage logging infrastructure, including Rsyslog, Graylog, and cloud-based logging solutions

Skills on Resume: 

• Access Management (Hard Skills)
• Patch Management (Hard Skills)
• Process Automation (Hard Skills)
• Cloud Services (Hard Skills)
• Container Solutions (Hard Skills)
• Network Security (Hard Skills)
• Load Balancing (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Monitor and maintain systems in 24x7x365 highly available production environments
• Ensure correct installation, configuration, operation, and maintenance of the AIX and RHEL infrastructure
• Administer, install, and upgrade AIX and RHEL operating systems on both physical and virtual infrastructure
• Create and maintain standard operating procedures (SOP)
• Develop and maintain installation and configuration procedures, and contribute to and maintain system standards, policies, and procedures
• Monitor production systems, diagnose and remediate any impacting issues
• Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, and other components in accordance with standard and project or operational requirements
• Research, recommend, and implement automation approaches for system administration tasks
• Prepare and present in both oral and written form relevant information on highly technical matters in a clear, accurate, and precise manner for technical and non-technical audiences

Skills on Resume: 

• System Monitoring (Hard Skills)
• AIX Administration (Hard Skills)
• RHEL Administration (Hard Skills)
• SOP Development (Hard Skills)
• Issue Remediation (Hard Skills)
• Server Configuration (Hard Skills)
• Process Automation (Hard Skills)
• Technical Communication (Soft Skills)

Job Summary: 

• Deploy and maintain on-prem infrastructure in the data center
• Be responsible for the system lifecycle from early specifications to operating in production
• Participate in cross-functional projects from conception through deployment
• Provide ongoing support of the global SaaS platform to ensure the best customer experience
• Prioritize, multitask, and work on simultaneous projects within the department
• Work on internal projects that scale the environment, help implement best practices, and improve overall methodology
• Be passionate about metrics and watching workloads
• Provide tier 1 and 2 support to systems for production deployments
• Assure 24x7x365 systems availability for the SaaS platform

Skills on Resume: 

• Infrastructure Deployment (Hard Skills)
• System Lifecycle (Hard Skills)
• Project Participation (Soft Skills)
• SaaS Support (Hard Skills)
• Multitasking Ability (Soft Skills)
• Process Improvement (Soft Skills)
• Metrics Monitoring (Hard Skills)
• System Availability (Hard Skills)

Job Summary: 

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications
• Develop new systems in accordance with business analysis and systems requirements
• Align infrastructure operations with agreed service level agreements
• Manage the implementation of agreed infrastructure changes and maintenance routines
• Perform ongoing tuning and optimisation of infrastructure hardware and software components, such as updates and upgrades
• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Gather performance and data usage statistics for capacity planning and reporting
• Pilot new tools, technologies, and processes to enhance the performance of infrastructure systems
• Guide and train vendors or teams to resolve infrastructure-related incidents

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• System Development (Hard Skills)
• SLA Alignment (Soft Skills)
• Change Implementation (Hard Skills)
• System Optimization (Hard Skills)
• Capacity Planning (Hard Skills)
• Technology Evaluation (Hard Skills)
• Team Guidance (Soft Skills)

Job Summary: 

• Manage and monitor all installed systems and infrastructure
• Manage the deployment, maintenance, and upgrade paths of the infrastructure
• Maintain and test business continuity plans and systems
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Manage compute and storage for both commercial and C2S clouds, with the ability to create and launch JSON scripts in the cloud
• Ensure the highest levels of systems and infrastructure availability
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• Contribute to the overall quality of service delivered to internal users and clients

Skills on Resume: 

• System Monitoring (Hard Skills)
• Infrastructure Deployment (Hard Skills)
• Continuity Planning (Hard Skills)
• Cloud Management (Hard Skills)
• System Availability (Hard Skills)
• Performance Tuning (Hard Skills)
• Security Management (Hard Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Drive projects related to infrastructure service, including integration services with applications and data services
• Provide input and guidance for changes and continuous improvement for SharePoint, working with IT resources to implement improvements
• Work with the organization to translate business objectives into a technical solution in concert with the Business Solutions team
• Test and troubleshoot services for functionality and user experience
• Develop user experience portal wire frames and code development using automation tools, including Workato, Ruby, Power Automate, and PowerShell
• Assist in creating frontend interfaces using CSS, HTML, and JavaScript
• Leverage new features of managed metadata navigation, custom properties in web parts on page displays, and search refinement schemas
• Monitor systems and services' technical performance
• Provide business owners with analytics
• Develop and maintain scalable infrastructure across platforms, including AWS, Azure, and on-premise
• Engineer and deliver flexible hybrid cloud services across MS Azure, Office 365, Enterprise Mobility Suite, Okta, and AWS with seamless integration with on-premise technologies
• Design and deploy best practices regarding system monitoring, change control, service level agreements, and lead or assist in the creation of the company’s infrastructure policies and standards
• Act as backup for primary on-site support personnel and provide after-hours on-call support on a rotation schedule
• Provide input to and execute a roadmap for continuous improvement, version upgrade, periodic maintenance, and ensure the operational health of systems
• Analyze and resolve problems associated with technical issues, and recommend solutions
• Comply with quality system regulations, standards, and procedures

Skills on Resume: 

• Infrastructure Projects (Hard Skills)
• SharePoint Management (Hard Skills)
• Business Translation (Soft Skills)
• Service Testing (Hard Skills)
• Automation Development (Hard Skills)
• Frontend Coding (Hard Skills)
• Hybrid Cloud (Hard Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Maintain and extend existing systems that are critical for ZOS to deliver its products
• Ensure that architectural changes are identified and discussed
• Understand new technologies and requirements and their impact on the pipelines
• Determine business needs and evaluate existing network infrastructure and systems
• Optimize network hardware and software to enable VMware integration
• Develop and deploy customized VMware solutions
• Define multiple virtual servers on a single host machine
• Virtualize Windows servers and connect them to networks and clouds
• Install operating systems and service packs, as well as security patches and bug fixes
• Troubleshoot and resolve VMware environment issues
• Provide technical support and document VMware processes
• Keep informed of developments in VMware technologies and products
• Build and administer multiple VMware products across multiple data centers
• Assist with data storage management

Skills on Resume: 

• System Maintenance (Hard Skills)
• Architecture Review (Soft Skills)
• Requirement Analysis (Soft Skills)
• Network Optimization (Hard Skills)
• VMware Solutions (Hard Skills)
• Server Virtualization (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Data Management (Hard Skills)

Job Summary: 

• Act as a senior point of escalation, technical advisor, and mentor for other systems engineers
• Maintain, manage, and support the IT infrastructure environment for the entire company across multiple locations
• Be responsible for the datacenter systems infrastructure, including VMware, SAN, and Blade Chassis
• Manage and build out the Azure environment
• Manage Exchange or O365 environments
• Automate systems and processes
• Be responsible for all Microsoft Windows Server system support, including security, Active Directory, and TCP/IP-based network services
• Troubleshoot, perform root cause analysis, identify, and isolate technical issues
• Work closely with other development and infrastructure teams to evolve legacy systems with modern, cloud-native design
• Lead or work on system initiatives and new projects
• Monitor system health, performance, and availability
• Resolve errors and alarms quickly
• Support process improvements
• Conduct after-hours maintenance
• Resolve all escalated support tickets

Skills on Resume: 

• Technical Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Datacenter Systems (Hard Skills)
• Azure Management (Hard Skills)
• Exchange Administration (Hard Skills)
• Process Automation (Hard Skills)
• Root Cause (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Maintain the good standing of the server infrastructure
• Be responsible for many Windows and Linux servers, and an increasing investment in serverless technologies
• Help to lead a multifaceted ITSM practice to meet the needs of clients
• Help to research and develop new infrastructure technologies and approaches as they emerge
• Support several platforms at the server or service level, including eCommerce platforms, content management platforms, data integration, and custom systems
• Improve and support DevOps practices in the department and company
• Monitor for and respond to anomalies within infrastructure, including on-call rotation as part of a larger team
• Help to design and improve monitoring and reporting
• Develop and maintain automation for provisioning and deployment of the server infrastructure
• Work closely with platform developers to solve their infrastructure-related issues and mentor others in understanding the implications and limitations of the technology
• Troubleshoot problems in the platforms

Skills on Resume: 

• Server Management (Hard Skills)
• Linux Administration (Hard Skills)
• ITSM Practice (Soft Skills)
• Technology Research (Soft Skills)
• Platform Support (Hard Skills)
• DevOps Practices (Hard Skills)
• System Monitoring (Hard Skills)
• Infrastructure Automation (Hard Skills)

Job Summary: 

• Be responsible for designing, building, and maintaining infrastructure that provides services for customers across the globe
• Work on maintaining and improving features on the VPN servers
• Operate, design, develop, test, and implement infrastructure systems and hardware with automation in mind
• Develop and maintain configuration management solutions
• Help tune performance and ensure high availability of infrastructure
• Collaborate with other team members to develop automation strategies and deployment processes
• Use infrastructure as code technologies with a security-first mindset
• Maintain and optimize VPN infrastructure
• Participate in an on-call rotation, including off-hours and holidays

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• VPN Management (Hard Skills)
• System Automation (Hard Skills)
• Configuration Management (Hard Skills)
• Performance Tuning (Hard Skills)
• Team Collaboration (Soft Skills)
• Infrastructure Security (Hard Skills)
• Oncall Support (Soft Skills)

Job Summary: 

• Provide technical skills and expertise to support and advance application and system software functions and hardware in the IT department
• Analyze system performance and system failures, including core dump analysis
• Interface with vendors to resolve system problems
• Direct the generation and maintenance of the installations of software and hardware systems
• Determine and direct studies of projected enhancements in hardware and software
• Conduct studies of projected enhancements in hardware and software infrastructure
• Architect and implement business continuity solutions in a 7x24 Tier 1 environment
• Supervise performance measurements and evaluation of computer systems
• Serve as a mentor and provide technical leadership to other system software personnel

Skills on Resume: 

• Technical Support (Hard Skills)
• Performance Analysis (Hard Skills)
• Vendor Management (Soft Skills)
• System Installation (Hard Skills)
• Enhancement Studies (Hard Skills)
• Continuity Planning (Hard Skills)
• System Evaluation (Hard Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Manage daily system monitoring, verifying the integrity and availability of all hardware, system resources, and key processes
• Partner with other members of the operations and engineering staff to ensure efficient application and service delivery, as well as supporting infrastructure escalations
• Develop and implement processes to maintain servers and SAN storage for high availability to include service and maintenance automation
• Provide top-of-class operational support of virtualization, cloud interconnect, and automation solutions to drive business goals and offerings
• Act as the technical SME for all virtualization, systems, storage, and automation functional areas for global infrastructure
• Provide advanced to expert-level knowledge of enterprise storage systems, cloud storage platforms, and replication technologies
• Provide troubleshooting assistance for networking and connectivity elements of systems and infrastructure
• Provide technical and functional systems and infrastructure requirements to the network, security, compliance, and project teams to deliver successful technology integrations and implementations
• Respond to escalated service requests or priority incidents, facilitating resolution or further escalation
• Provide innovative enhancements to all processes and deployment initiatives by way of automation, cost savings, and process efficiencies while consistently driving a spirit of continuous improvement
• Ensure disaster recovery processes are in place and tested
• Participate in future disaster recovery solutioning initiatives
• Work with security analysts to ensure operating systems comply with established security standards
• Work with DBAs and technical architects to provide infrastructure and systems telemetry for performance, risk, and capacity management
• Work with vendors to provide requirements on systems and infrastructure
• Work closely with the operations team as part of a 24x7 global support group to establish on-call schedules and collaboratively plan and execute off-hour installation and maintenance procedures
• Ensure policies and procedures are documented and stored in a central repository
• Operate in a time-sensitive manner and understand situational urgency while driving issue resolution

Skills on Resume: 

• System Monitoring (Hard Skills)
• Service Delivery (Soft Skills)
• Storage Management (Hard Skills)
• Virtualization Support (Hard Skills)
• Troubleshooting Skills (Hard Skills)
• Disaster Recovery (Hard Skills)
• Security Compliance (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide operational support based on SLA
• Troubleshoot, assist in root cause analysis, and implement corrective or preventive actions during and after an incident
• Maintain high availability of servers and systems
• Perform patch deployment in accordance with patch management practices
• Conduct periodic reviews as stated in internal policies
• Automate and implement infrastructure services
• Participate in new IT project meetings, discuss with the internal IT team or vendors
• Provide guidance and train the infrastructure system operation team

Skills on Resume: 

• SLA Support (Hard Skills)
• Root Cause (Hard Skills)
• System Availability (Hard Skills)
• Patch Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Service Automation (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Team Training (Soft Skills)

Job Summary: 

• Develop scripts and utilize industry-standard tools for Windows system automation for the creation and update of virtual machines using PowerShell, Terraform, or similar technologies
• Perform hands-on server infrastructure support in a large enterprise environment
• Architect systems with automation for security, scalability, reliability, and performance, requiring minimal work direction
• Perform system administration, server patching, supporting upgrades, and the resolution of production problems promptly
• Act as a liaison in meetings with development groups, bringing an operational perspective to the SDLC and identifying operational deliverables, dates, and architecture changes
• Collaborate with developers, vendors, and other groups to implement new cloud-based services
• Interact with internal customers, supporting external customers to provide world-class production support
• Provide attention to detail and a dedication to the delivery of high-quality, stable deliverables and deployments

Skills on Resume: 

• System Automation (Hard Skills)
• Infrastructure Support (Hard Skills)
• System Architecture (Hard Skills)
• System Administration (Hard Skills)
• Operational Liaison (Soft Skills)
• Cloud Services (Hard Skills)
• Customer Support (Soft Skills)
• Quality Delivery (Soft Skills)

Job Summary: 

• Administer internet or intranet infrastructure, including components such as web, file transfer protocol (FTP), news, and mail servers
• Collaborate with development teams to discuss, analyze, or resolve usability issues
• Set up or maintain monitoring tools on web servers or websites
• Check and analyze operating system or application log files regularly to verify proper system performance
• Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications
• Recommend site improvements, identify or address interoperability requirements, evaluate or recommend server hardware or software
• Implement site security measures, such as firewalls or message encryption
• Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel
• Identify document backup or recovery plans
• Complete network change requests in accordance with service level agreements
• Troubleshoot firewall and network problems and recommend corrective procedures

Skills on Resume: 

• Server Administration (Hard Skills)
• Usability Collaboration (Soft Skills)
• System Monitoring (Hard Skills)
• Log Analysis (Hard Skills)
• System Testing (Hard Skills)
• Security Implementation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Backup Planning (Hard Skills)

Job Summary: 

• Gather requirements, architect, design, and manage infrastructure systems
• Install and manage network, server, and storage in the PoC pipeline
• Set up the most cutting-edge hardware technologies and corresponding solutions, and automate the testing
• Integrate best-of-breed tools and technologies such as VMware and Kubernetes
• Design and implement an automotive application infrastructure benchmarking and set up the monitoring to collect the telemetry
• Maintain and deploy the environment and related components
• Build or customize container images based on requirements
• Collaborate across AI or ML teams to analyze data scientists' needs
• Evolve and modify the analytics platform based on requirements
• Write code, tests, documentation, and participate in code reviews
• Write and maintain software-defined declarative infrastructure at scale
• Help develop systems, web services, and automation tools that are thoroughly specified, documented, and testable
• Build orchestration workflows by leveraging features of the ServiceNow platform
• Research and implement new open-source and commercial tools, technologies, and methodologies
• Manage large-scale infrastructure with code
• Collaborate with peer teams who have built world-class networking and orchestration solutions

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Network Management (Hard Skills)
• Hardware Automation (Hard Skills)
• Container Management (Hard Skills)
• System Monitoring (Hard Skills)
• Declarative Infrastructure (Hard Skills)
• Workflow Orchestration (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide reports and status using Confluence, Jira, Microsoft Excel, Office 365, and SharePoint
• Provide consultation services and be a key contributor to solving difficult technical problems with domain expertise
• Develop integrated solutions to resolve highly complex technical and business issues
• Perform work that is highly complex and varied in nature
• Participate in incident, change, and problem management activities
• Organize and coordinate the activities associated with the installation, deployment, and upgrade of hardware, software, and network facilities
• Work with both internal and external customers on related projects
• Provide support relating to customer incidents and security issues
• Diagnose performance issues by analyzing data with commercial and in-house tools
• Write, review, and maintain related code and documentation
• Work as part of the team to solve unique customer business integrations
• Work closely with infrastructure, development, and DevOps teams
• Identify areas for improvement when maximizing future technology investments
• Complete selected software tasks to ensure the successful completion of the SDLC
• Recognize opportunities for automation and implement them through continuous improvement
• Maintain ongoing support for open source platforms and services

Skills on Resume: 

• Status Reporting (Hard Skills)
• Technical Consultation (Soft Skills)
• Solution Development (Hard Skills)
• Incident Management (Hard Skills)
• System Deployment (Hard Skills)
• Customer Support (Soft Skills)
• Performance Diagnosis (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Build, support, and maintain Azure IaaS and PaaS services
• Manage core infrastructure, including Active Directory, DNS, DHCP, PKI, and Group Policies
• Provide advice and guidance on infrastructure security, licensing, upgrades, backups, disaster recovery needs, and other related matters to colleagues
• Ensure that requests for support are properly logged, assigned, and responded to promptly and according to agreed standards and procedures, ensuring that users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Review releases, upgrades, and fixes available from suppliers and identify those which merit action, and develop and implement upgrade plans with fallback contingency plans, ensuring that new versions of system software are properly installed and thoroughly tested
• Manage Azure joined EUC devices using Intune, Defender, and Endpoint Manager
• Provision and manage fleet of Windows and Linux servers in DEV, UAT, and PROD environments (patching, onboarding or offboarding, backup or recovery, and incident response contribution)
• Manage and maintain CISCO UCS Blade Clusters
• Evaluate and monitor system performance to identify and resolve impending performance issues
• Architect and project manage new infrastructure projects, changes, and upgrades
• Identify, repair, and recover from hardware, software, or system failures
• Coordinate and communicate with leadership on proposed or implemented resolutions and changes

Skills on Resume: 

• Azure Management (Hard Skills)
• Active Directory (Hard Skills)
• Infrastructure Security (Hard Skills)
• Support Requests (Soft Skills)
• System Upgrades (Hard Skills)
• Device Management (Hard Skills)
• Server Provisioning (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Understand stakeholder or user needs and contribute towards influencing priorities for products and services that solve unique, challenging problems
• Work against a groomed backlog of priorities alongside other technical professionals to deliver product and service features that will have the maximum impact on the community
• Understand the technology landscape and emerging innovations to work with the product owner to maintain a roadmap
• Work with colleagues and the IT leadership team to influence technology direction
• Regularly interact with industry thought leaders to bring in fresh ideas and perspectives
• Maintain, support, and improve IT systems and infrastructure that support customers and internal operations, including Linux and Windows servers (both physical and virtual), connected to several storage systems
• Monitor the health of storage and server infrastructure, both physical and virtual
• Implement local area networks (LAN), connecting to wide area networks (WAN)
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Participate in on-call rotation
• Enforce policies for standardizing systems

Skills on Resume: 

• Stakeholder Analysis (Soft Skills)
• Backlog Management (Hard Skills)
• Technology Roadmap (Soft Skills)
• IT Collaboration (Soft Skills)
• System Maintenance (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Network Implementation (Hard Skills)
• Policy Enforcement (Hard Skills)

Job Summary: 

• Design and develop software, processes, and workflows to support and monitor production workflows on large distributed compute infrastructure, often with full ownership from idea to implementation
• Design and build tools or automation to improve the efficiency of production systems and the productivity of the team
• Perform forensic and root cause analysis of job and infrastructure failures, including the use of debugging tools
• Achieve business objectives through the use of elegant yet simple architecture, leveraging various open source, commercial, and proprietary solutions
• Collaborate with various engineering teams on the architecture, best practices, and design paradigms of the distributed infrastructure and the applications that run on it
• Participate in the research and documentation of processes, including new procedure documentation, implementation, and updates, while contributing significantly to enterprise architecture strategy, roadmap, and standards
• Support distributed SD-WAN networks, hybrid on-prem or cloud environments, and Microsoft 365 services
• Support firewall configuration and troubleshooting
• Follow change control guidelines and perform firmware and software upgrades
• Work with security compliance to remediate and patch vulnerabilities
• Provide backup to members of the infrastructure team
• Create, maintain, and automate operational runbooks
• Build automation for monitoring response and other production tools
• Provide support for both Linux and Windows systems (basic system support)
• Maintain production SLAs related to incident response
• Document and participate in RCA meetings

Skills on Resume: 

• Workflow Development (Hard Skills)
• Process Automation (Hard Skills)
• Root Cause (Hard Skills)
• System Architecture (Hard Skills)
• Team Collaboration (Soft Skills)
• Network Support (Hard Skills)
• Security Compliance (Hard Skills)
• Runbook Management (Hard Skills)