Job Summary: 

• Assists the Manager in the training, education, and development of employees
• Communicates with the department regarding customer accounts, workload distribution, financial performance, etc.
• Promote a positive relationship with the clients by ensuring excellent, timely and proactive customer service and in conjunction with other departments and third parties,
• Create detailed profiles and procedures that properly represent the client’s air/ocean import/export processes
• Receive, review and process high-volume and/or complex air/ocean import/export transactions for client(s), including booking, billing, classifications, and processing data through the Company’s system
• Check the shipments in the warehouse to ensure that the shipping documents correspond to the actual shipments
• Process bills of lading for outgoing shipments and provide clear instructions to the team for handling each shipment
• Ensure shipments of hazardous materials are checked and processed by all applicable regulations under the International Air Transport Association, Code of Federal Regulations
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments
• Review and monitor all requests for information from the client and any government agency, and other correspondence
• Communicate changes in foreign shipping regulations and procedures to the client
• Communicate with client, co-workers and third parties in a clear, concise and timely manner
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility
• Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards
• Alert client to special areas of concern or potential problems in the air/ocean import/export process

Skills on Resume: 

• Employee Training (Soft Skills)
• Customer Service (Soft Skills)
• Process Documentation (Hard Skills)
• Shipment Verification (Hard Skills)
• Document Processing (Hard Skills)
• Hazardous Compliance (Hard Skills)
• Quotation Creation (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Ensure the control of temporary inventory management
• Ensure the data integrity of Trade Compliance processes
• Ensure full compliance with Customs Regulations and obligations
• Validate the annex 24 data integrity (Interfaces, Operations Report, I/E Modules, BOMs, Product Values and Costs, etc.)
• Inventory Reconciliation performance between Annex 24 and ERP (including cycle counts, receiving and shipments discrepancies, Inventory adjustments, Perpetual Inventories, Scrap, etc.)
• Achieve metrics and goals related to Trade Compliance
• Provide Customs support and advice to the business
• Maintain strong communication with all related areas
• Collaborate to attend customs audits and any other requirements from the government's office
• Collaborate to attend internal customs audits from the Eaton Internal Audit team or Peer Review Audits
• Oversee inventory reconciliation of Fixed Assets vs Import Records (Open Balance)
• Provide accurate and on-time information to the GTM and VAT team related to the VAT certification
• Ensure compliance with the Trade Compliance reporting obligations (RTO)
• Stay up-to-date with the Law and other customs regulations applicable to import and export trade operations
• Participate in the continuous improvement initiatives

Skills on Resume: 

• Inventory Control (Hard Skills)
• Data Integrity (Hard Skills)
• Customs Compliance (Hard Skills)
• Inventory Reconciliation (Hard Skills)
• Metrics Achievement (Soft Skills)
• Customs Support (Soft Skills)
• Audit Collaboration (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Oversee the implementation of new business and ensure execution
• Support the review of month end reports, review P/L, open A/R and A/P, MART and IRCN
• Deep dive into file finances for loss-making customers, profitability review
• Monitor and manage Customer Complaints and Operational Irregularities
• Engage with sales to grow business by joining sales meetings and customer calls as required by the Ocean Freight Manager (gather data for sales calls to support)
• Collaborate with internal customers (Customs Brokerage, Handling) for seamless customer service and improve process flows
• Monitors activities performed by the agents to effectively manage the end-to-end ocean freight process
• Drives performance and staff development (coaching, motivating and training on processes and best practices)
• Coach and train team on Financial file responsibilities and accountability (includes projects and agent training)

Skills on Resume: 

• Business Implementation (Hard Skills)
• Financial Review (Hard Skills)
• Profitability Analysis (Hard Skills)
• Complaint Management (Soft Skills)
• Sales Support (Soft Skills)
• Process Collaboration (Soft Skills)
• Performance Monitoring (Soft Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Meet and interface with Buyer, Agents and Vendors to understand needs and manage any classification and duty impact requests
• Ensure accurate classification information and applicable duty for multiple product types imported by Ross Stores is properly captured in Ross systems
• Prioritize team workload within the merchant structure and properly assign requests to Specialists for timely resolution
• Maintain buyer classification tools to ensure accuracy
• Coordinate and manage special projects for the department
• Field all merchant inquiries about customs classification, initiate appropriate research, and provide timely responses/resolutions
• Manage responsibilities of 1-3 direct reports, including career and professional coaching and development of associates
• Responsibility for international shipping to EMEA, APAC and regions of the company's products, FG, SP and Consumables
• Coordination and follow-up with global forwarders on import, export, and third-party shipments (Air, Sea, DPS)
• Coordination and follow-up with internal customers about their shipments (Ops, Sales, Marketing, CCE, R&D, etc.)
• Manage the relationship with import/export service Couriers, such as FedEx, DHL, UPS
• Manage global forwarders for deliveries of heavy weights while examining costs, SLA
• Working with customs agents for Proper classification of FG products and RM
• Import and export of capital equipment, responsibility for defining the process

Skills on Resume: 

• Duty Classification (Hard Skills)
• Data Accuracy (Hard Skills)
• Workload Prioritization (Soft Skills)
• Project Management (Hard Skills)
• Inquiry Resolution (Soft Skills)
• Team Development (Soft Skills)
• Global Shipping (Hard Skills)
• Forwarder Coordination (Soft Skills)

Job Summary: 

• Assist customers in the final release of imported cargo
• Monitor release processes and deposits from the client
• Verify the original bill of lading before release, and scrutinize customs documents
• Tracks and traces cargo, informing customers about critical milestones
• Coordinate and resolve matters whenever issues arise to enable the smooth release of cargo
• Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity, and resending arrival notices
• Tracks and invoices import demurrage, verification of credit notes by ZIM timelines and directives
• Works closely with the unclaimed freight/claims teams on issues about abandoned cargo
• Work with the Customer Service Team to provide high levels of customer service
• Leads and supports the Customer Service Import team
• Research problems and perform root cause analysis to propose permanent solutions
• Takes an active role in his/her development by integrating coaching/feedback on performance into daily routines

Skills on Resume: 

• Cargo Release (Hard Skills)
• Document Verification (Hard Skills)
• Cargo Tracking (Hard Skills)
• Issue Resolution (Soft Skills)
• Documentation Handling (Hard Skills)
• Demurrage Management (Hard Skills)
• Customer Service (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Oversee the daily collection and prioritization of pre-entry data, including ISF and import documentation packets as well as reports from logistics service providers
• Organize and support data transaction processing for logical tracking in Oracle and for ISF and entry filing through the automated broker’s interface, including updates and corrections of data
• Responsible for timely and accurate customs entries, proper valuation of invoices, proper preparations and upload of entry and/or participating government documents 
• Coordination for inspection and examinations of cargo, obtaining Customs release and other government agency releases
• Resolve and monitor operational issues such as cargo holds and cargo discrepancies
• Review and monitor all CBP entry rejects, requests for information and entry resolution requests
• Reconcile discrepancies in all systems including post-entry adjustments, overages and shortages
• Validate the Customs' daily and monthly payment of Customs duties and fees
• Ensure the payable and receivable documents are completed accurately and forwarded timely manner
• Implement best operational practices and recommend solutions to improve efficiency

Skills on Resume: 

• Data Management (Hard Skills)
• Entry Filing (Hard Skills)
• Customs Valuation (Hard Skills)
• Cargo Coordination (Hard Skills)
• Issue Resolution (Soft Skills)
• Discrepancy Reconciliation (Hard Skills)
• Duty Validation (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Update all Standard Operating Procedures (SOPs) to implement and improve process changes
• Escalate any unresolved issues or risks before they materially impact the company
• Collaborate with supply chain partners to identify issues
• Provide feedback to improve vendor and service provider compliance in the timeliness and accuracy of import documents and data
• Manage staff to relevant and actionable metrics, providing feedback regularly
• Perform audits and analysis of key performance indicators
• Monitor staff training needs
• Identify and develop training objectives
• Conduct regular staff meetings
• Emphasize core principles and communicate department goals
• Keep updated on all Customs bulletins for operational updates

Skills on Resume: 

• SOP Management (Hard Skills)
• Risk Escalation (Soft Skills)
• Partner Collaboration (Soft Skills)
• Vendor Compliance (Hard Skills)
• Staff Management (Soft Skills)
• Performance Analysis (Hard Skills)
• Training Development (Soft Skills)
• Regulation Monitoring (Hard Skills)

Job Summary: 

• Ensure invoicing releases are executed efficiently and with high quality
• Promote digital channels for the primary route of invoicing
• Support a positive and attractive atmosphere and office environment
• Establish regular communication with the customer management and network partners
• Escalate service and technical issues 
• Liaise with shipping, carriers, and agents
• Arrange deliveries in the country
• Maintain relationships with suppliers
• Arrange shipments to customers
• Maintain in-house systems to track shipments and stock levels

Skills on Resume: 

• Invoice Management (Hard Skills)
• Digital Invoicing (Hard Skills)
• Work Environment (Soft Skills)
• Customer Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Delivery Coordination (Hard Skills)
• Supplier Relations (Soft Skills)
• Shipment Tracking (Hard Skills)

Job Summary: 

• Supervises and coordinates import and export activities
• Ensures that they are monitored and reviewed for accuracy and in compliance with applicable national laws, regulations, rules, policies and procedures
• Supervises and coordinates activities related to expediting the incoming shipments from carriers and/or forwarders and verifying the freight invoice against purchase terms with vendors
• Coordinates with Planning, Purchasing, Supply Chain Management and Finance to ensure proper and necessary customs documents are prepared for the customers or received from vendors
• Monitors and reports all the import/export activities
• Coordinates and directs the daily activities of the members of the customs department 
• Provides training and coaching to members of the customs staff
• Manage international air/ocean shipments for customers
• Develop quotes in close coordination with carrier partners, sales, and customers
• Acts as subject matter expert, assisting the operations team and customers with import/export questions of any kind
• Apply knowledge of international shipping laws and regulations
• Prepare necessary documentation for each shipment
• Follow up with customers and providers to sell, answer questions, and offer solutions
• Drives continuous improvement of operational workflows

Skills on Resume: 

• Activity Supervision (Soft Skills)
• Regulation Compliance (Hard Skills)
• Freight Verification (Hard Skills)
• Customs Coordination (Hard Skills)
• Activity Monitoring (Hard Skills)
• Staff Training (Soft Skills)
• Shipment Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Expedite the flow of traffic to/from foreign destinations, including customs documentation and transportation
• Review and approve import and export documentation, ensuring compliance with regulations and budgetary restrictions
• Interact with customs brokers, freight forwarders, internal and external carriers and all third-party vendors to obtain shipment status, align arrivals with the plan and report deviations
• Serve as the primary point of contact for all customs-related audits and compliance initiatives
• Audits customs entries for accuracy and in compliance with Customs Regulations
• Identify discrepancies in documents sent by the broker
• Facilitate and troubleshoot deliveries with domestic truckers and courier express mailings
• Perform Broker Management for Customs and Border Protection clearances
• Control and report to management any delays that may occur during the import or export process
• Search for opportunities to lower the cost of freight forwarding and shipment charges
• Assist in training, supervising and evaluating the performance of assigned staff

Skills on Resume: 

• Traffic Expediting (Hard Skills)
• Document Review (Hard Skills)
• Vendor Coordination (Soft Skills)
• Audit Management (Hard Skills)
• Discrepancy Identification (Hard Skills)
• Delivery Troubleshooting (Soft Skills)
• Broker Management (Hard Skills)
• Staff Supervision (Soft Skills)

Job Summary: 

• Training and developing employees
• Providing input on and/or conducting mid and year-end reviews
• Providing input on compensation decisions
• Providing input and recommendations on staffing forecasting and decisions
• Communicating and educating employees on corporate compliance policies
• Organize, plan, coordinate and control specific phases of team operations
• Prioritize and delegate work
• Monitor for accuracy, completeness, and efficiency
• Develop and document operational processes within the team and processes for interaction with other branch teams
• Document workflow and job description of individual team members
• Actively work with management to identify, develop, and monitor metrics to measure the performance of the team and its members

Skills on Resume: 

• Employee Development (Soft Skills)
• Performance Review (Soft Skills)
• Compensation Input (Soft Skills)
• Staffing Decisions (Soft Skills)
• Policy Communication (Soft Skills)
• Operation Coordination (Hard Skills)
• Work Delegation (Soft Skills)
• Process Development (Hard Skills)

Job Summary: 

• Plan and execute delivery of all Imports and Exports, meeting set target deadlines (Ocean and Air freight)
• Populating and controlling supporting documentation
• Supervision of the Import / Export team and assisting the European Distribution Logistical team
• Ensure compliance with all HMRC and International Trading Regulations, populating and controlling Customs clearance documentation
• Reporting of Operational abnormalities and close Liaison with external shipping lines to rectify problems and escalate any issues promptly
• Coordinate the deliveries of the web-based orders with the fulfillment controller
• Control of Invoices and delivery documentation advised via Email
• Monitor and report on additional unplanned costs to Epson Telford and affiliates
• Monitor shipping lines for potential delays, reschedule and report
• Populate and control the Inbound delivery schedule across all plants
• Comply with Official Regulations and Escalate any Irregularities
• Coordinating the Import and Export section to ensure the most Efficient Working Processes are utilised
• Negotiate and Obtain Authorisation for any Additional Costs, reporting any deviations, escalating issues to the supervisory team and EEB transport
• Liaise with the Planning team to schedule in planned and emergency shipments both Air and Ocean
• Monitor and report on shipping line performance and report for the global bid
• Ensure all Paperwork is Accurate and Processed Correctly
• Develop the skill levels of all staff members through Performance Management, Development Training and Appraisals
• Deliver and implement the Expectations of 5S, aiming towards being the Worldwide N° 1 Epson Company
• Ensure Compliance and adherence to Epson Telford Limited Quality and Environmental Management and Health and Safety Policies and Procedures and all Statutory Legislation associated with these

Skills on Resume: 

• Delivery Planning (Hard Skills)
• Document Control (Hard Skills)
• Team Supervision (Soft Skills)
• Regulation Compliance (Hard Skills)
• Problem Resolution (Soft Skills)
• Invoice Management (Hard Skills)
• Schedule Coordination (Hard Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Handle importation customs clearance
• Review and prepare import documents
• Deal with abnormal situations during customs clearance
• Handle the processing trade together with other internal and external stakeholders
• Preliminary preparations for the new importation, including HS code classification, customs supervision conditions checking, Labels of imported materials preparation and other compliance checking
• Manage import agents and customs clearance freight forwarders, evaluate and supervise their services
• Check the import cost, arrange the request for payment, and carry out statistical integration of relevant data
• Optimize the existing import and export customs operation process for high efficiency and lower cost
• Maintain local customs database
• Pay attention to the new customs policy
• Secure import and export customs operations comply with country-specific rules and regulations
• Coordinate customs inspection with legal entities
• Lead or support customs and supply chain projects

Skills on Resume: 

• Customs Clearance (Hard Skills)
• Document Preparation (Hard Skills)
• Issue Handling (Soft Skills)
• HS Classification (Hard Skills)
• Agent Management (Soft Skills)
• Cost Control (Hard Skills)
• Process Optimization (Hard Skills)
• Policy Monitoring (Soft Skills)

Job Summary: 

• Supervise the functions of Import Agents
• Prioritizing work, determining schedules, and assigning daily tasks
• Establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all activities
• Ensures staff are meeting KPIs and other department goals
• Supervise and assist in daily import activities, resolving complaints, ensuring the timeliness of work completion and re-prioritizing of work flow in critical situations
• Continuously monitors service levels provided to customers
• Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight, strikes, embargoes, etc.) to management and participates in problem resolution planning
• Oversees billing processes, coordinates collections and resolves major billing problems
• Reviews and updates customer profiles, reviews and updates rate structures
• Supports the sales department with customer information, rates, etc.

Skills on Resume: 

• Agent Supervision (Soft Skills)
• Task Prioritization (Soft Skills)
• Process Adjustment (Hard Skills)
• KPI Monitoring (Hard Skills)
• Complaint Resolution (Soft Skills)
• Service Monitoring (Soft Skills)
• Billing Oversight (Hard Skills)
• Profile Management (Hard Skills)