IMPORT MANAGER RESUME EXAMPLE

Published: Aug 14, 2025 - The Import Manager oversees regulatory compliance, resolves entry and account issues, and ensures accurate billing and documentation across all import operations. This role involves leading departmental activities, managing staff performance, and maintaining alignment with company policies while supporting hiring, training, and resource planning. The manager also monitors financial performance, supports cross-functional teams such as Accounting and Sales, and actively pursues continuous professional development.

Tips for Import Manager Skills and Responsibilities on a Resume

1. Import Manager, Coastal Trade Solutions LLC, Wilmington, NC

Job Summary: 

  • Supervise unionized staff, responsible for hiring, coaching, training, and developing staff
  • Assign work, set completion dates, review work, and manage performance by organizational policies, procedures, and performance management processes
  • Responsible for reviewing and evaluating existing quality control procedures according to compliance guidelines
  • Develop and maintain a strong business partnership at all levels with external customers
  • Drive tactical and operational performance for all DGF products (Air, Ocean, Domestic, Brokerage and handling)
  • Handle customer escalations and act as the point of contact for customer meetings
  • Act as the liaison for regional counterparts to develop cross-regional initiatives 
  • Provide the DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins
  • Provide the DGF stations with support in driving operational effectiveness and enhancing network cooperation
  • Provide the DGF station with visibility of any special projects and any operational issues that may impact customer performance
  • Work closely with global/regional AFR management and handling team to ensure proper supply/demand planning during seasonal peaks
  • Drive collaboration with Customer Solutions and Innovations and other DPDHL business units and external partners to craft solutions to meet customers' changing needs and expectations


Skills on Resume: 

  • Staff Supervision (Soft Skills)
  • Performance Management (Hard Skills)
  • Quality Evaluation (Hard Skills)
  • Customer Partnership (Soft Skills)
  • Operational Planning (Hard Skills)
  • Escalation Handling (Soft Skills)
  • Network Coordination (Soft Skills)
  • Supply Planning (Hard Skills)

2. Import Manager, Harbor Logistics Inc., Savannah, GA

Job Summary: 

  • Manage the transportation for the import of goods for customers
  • Manage a team of 8 coordinators and a supervisor for the day-to-day imports
  • Identify areas of improvement and efficiencies
  • Provide guidance and training for the team
  • Develop goals and objectives
  • Manage key accounts and monitor KPIs and ensure they are being met
  • Find practical and simple solutions to complex problems without sacrificing quality or core functionality
  • Defining projects, collecting requirements, designing process and system solutions, writing detailed functional specifications, coordinating efforts to scope, schedule
  • Managing some cost-related KPIs and on-time metrics for inbound shipments
  • Co-coordinating with different stakeholders for the inbound shipments of some categories, end (from shipment preparation to delivery)
  • Utilize exceptional problem-solving and communication skills to influence business and technical audiences
  • Work collaboratively with multiple teams to partner on a common goal/project
  • Responsible for managing third-party operations and freight forwarders
  • Setting SLAs to monitor actual performance and optimize their cost and on-time performance


Skills on Resume: 

  • Team Management (Soft Skills)
  • Process Improvement (Hard Skills)
  • Staff Training (Soft Skills)
  • Account Monitoring (Hard Skills)
  • Problem Solving (Soft Skills)
  • Project Planning (Hard Skills)
  • Shipment Coordination (Hard Skills)
  • Vendor Management (Soft Skills)

3. Import Manager, Inland Port Imports Co., Omaha, NE

Job Summary: 

  • Lead the operations team and work closely with upper management, sales, and/or operations to ensure goals and objectives are met
  • Ensure proper training of new and current import staff
  • Monitor and update department staff and fellow department heads on market trends
  • Regularly evaluate staff performance
  • Speak with clients to ensure the successful delivery of goods
  • Regularly monitor the Inbound Logistics system (ILS) from origin to end destination and other systems to ensure the efficient flow of goods is maintained and warehouse capacities are maintained
  • Liaising with Forwarder and internal teams (eg, Systems, Customs, Sourcing and Trading teams, etc) to resolve any issues relating to the on-time shipment and delivery of goods in transit
  • Responding to any queries from internal stakeholders, mainly coming from the merchandise and warehousing areas
  • Providing support for and supervising tasks completed by the outsourced team
  • Monitoring of controls and efficiency initiatives generated by the team
  • Support the Invoice validation and approval process for manual invoices


Skills on Resume: 

  • Team Leadership (Soft Skills)
  • Staff Training (Soft Skills)
  • Market Monitoring (Hard Skills)
  • Client Communication (Soft Skills)
  • Logistics Tracking (Hard Skills)
  • Issue Resolution (Soft Skills)
  • Team Supervision (Soft Skills)
  • Invoice Approval (Hard Skills)

4. Import Manager, Gateway Freight Services, Mobile, AL

Job Summary: 

  • Assisting the Procurement Director with shipping negotiations and price analysis
  • Reconciliation and daily running of the Duty Deferment Account and the knowledge FAS payment system
  • Preparation of shipping documents for customs clearance, submission of entries and release/Pins from shipping lines
  • Maintain cost check database for all suppliers, invoice checking and resolution
  • Maintaining Banana Weighing Authorisation
  • Managing the daily running of the shipping contracts including origin and destination terms and conditions, plus direct shipping to Ireland, release, and invoice checking
  • Organic certification for imports, Fairtrade and Rain Forest Alliance
  • Provide real value addition for customs clearance to the organization for both Import and Local shipment, and manage the whole logistics for the inward and outward movement of material for all four units with no demurrage and following 100% legal compliance of the law of the land
  • Coordinate with the Technical team, Marketing, Warehouse, and Accounts to ensure the smooth flow of the import and export documentation process complies with proper permit declarations
  • Handling of all kinds of Inputs and finished products of four units, like Chlorine, Hydrogen peroxide, phosphoric acid, Solvent in liquid form and Inflammable material like Sodium Chlorate, food and Pharm grade solid material
  • Manage the re-export of an ISO tank of DG cargo and complete the list of inbound and outbound quantities of material imported for repacking
  • Proceed with all activities related to Customs or any government departments such as Reimburse VAT/status04/Blue comer/ Submit the requisition form to amend details, Customs audit, etc


Skills on Resume: 

  • Shipping Negotiation (Hard Skills)
  • Duty Reconciliation (Hard Skills)
  • Document Preparation (Hard Skills)
  • Invoice Resolution (Soft Skills)
  • Contract Management (Hard Skills)
  • Certification Handling (Hard Skills)
  • Customs Clearance (Hard Skills)
  • Material Handling (Hard Skills)

5. Import Manager, Great Plains Imports, Lincoln, NE

Job Summary: 

  • Applying laws and regulations related to global trade compliance is required, with a focus on EMEA, particularly the Hungarian customs law
  • Advise management on trade compliance regulations, initiatives, objectives, and associated risks while supporting Lenovo’s business groups on trade-related matters
  • Develop, administer, and manage global trade compliance programs and associated controls including Hungarian customs authorization management (e.g., simplified Import/Export authorizations, Bonded Warehouse, Inward Processing, EKAR, AEO)
  • Maintain proficiency in applicable laws and regulations issued by various government agencies and translate them into business compliance best practices
  • Conduct periodic compliance training to ensure implementation and compliance with all applicable local and foreign regulations
  • Maintain third-party compliance management (customs brokers, freight forwarders, agents, etc.)
  • Monitor changes in government trade regulations to ensure internal processes and procedures are implemented
  • Execute import/export compliance activities such as commodity jurisdictions, product classifications, license determinations, and restricted party screening
  • Provide day-to-day assistance to business units on compliance with Customs and other government agencies
  • Manage Free Trade Agreements (origin determination, certification)
  • Participate in trade compliance associations to stay current on import regulations and best practices


Skills on Resume: 

  • Trade Compliance (Hard Skills)
  • Regulatory Advisory (Soft Skills)
  • Program Management (Hard Skills)
  • Legal Translation (Hard Skills)
  • Compliance Training (Soft Skills)
  • Third-party Oversight (Soft Skills)
  • Regulation Monitoring (Hard Skills)
  • Export Control (Hard Skills)

6. Import Manager, Pacific Gateway Trading, Stockton, CA

Job Summary: 

  • Manage daily import customs transactions by the regulation guidelines and company policy
  • Develop, implement and maintain procedures for import departments
  • Establish internal controls for profitable margin accounts, short sales and options
  • Research and resolve customer complaints on import service and operational issues
  • Assist the sales department in acquiring new accounts
  • Ensure accurate and timely service to avoid penalties
  • Ensure accurate and timely billing of all customers
  • Ensure a safe working environment through consistent practice of safety programs and procedures
  • Select and place staff, ensure staff training and define specific job assignments
  • Manage staff performance to ensure the required levels of productivity and organizational objectives are met 


Skills on Resume: 

  • Customs Management (Hard Skills)
  • Procedure Development (Hard Skills)
  • Internal Controls (Hard Skills)
  • Complaint Resolution (Soft Skills)
  • Sales Support (Soft Skills)
  • Service Accuracy (Hard Skills)
  • Staff Training (Soft Skills)
  • Performance Management (Soft Skills)

7. Import Manager, Riverbend Trade Partners, Chattanooga, TN

Job Summary: 

  • Manage a team of 7 across two locations
  • Ensure the team meets targets and KPI, identifying and implementing efficiencies throughout the process
  • Review and improve on carrier costs and lead times, verifying billing and identifying opportunities for improvement
  • Report on and address supplier performance issues with the Buy team and with brands directly
  • Create and issue quotations to internal customers for internal transfers and events shipments and oversee the organization of these
  • Ensure supply chain compliance objectives are met and maintained
  • Ensure packaging volumes are maintained and that packaging is distributed to warehouses promptly
  • Provide reports for the Head of B2B Operations
  • Maintain properly trained managers and supervisors who will offer quality services
  • Close intervention with management and/or staff to resolve issues
  • Review and evaluate account profitability, performance and KPI's and establish plans to address any budgetary or operational shortfalls
  • Align the branch’s systems and processes with the company’s mission and to achieve the desired results for business growth
  • Plan and identify the appropriate resources (staffing, training, equipment, and systems) to ensure the delivery of quality services that meet and exceed the customer's expectations


Skills on Resume: 

  • Team Management (Soft Skills)
  • KPI Monitoring (Hard Skills)
  • Cost Review (Hard Skills)
  • Supplier Evaluation (Hard Skills)
  • Quotation Issuance (Hard Skills)
  • Compliance Oversight (Hard Skills)
  • Reporting Support (Hard Skills)
  • Resource Planning (Soft Skills)

8. Import Manager, Hillside Import Solutions, Charlotte, NC

Job Summary: 

  • Responsible for managing and coordinating the day-to-day import of goods and logistics processes
  • Incoming and outgoing shipment moves, international strategies, container shipping and air freight strategies, documentation, and daily workflow coordination with general logistics partners
  • Responsible for handling the Generalized System of Preferences (GSP) program and duty drawback
  • Strong emphasis on international shipping processes, documentation, and negotiation of rates (ocean-LCL/FCL and air)
  • Monitor and track all domestic and international shipments to assure On-time delivery (OTD) of all products to multiple company warehouses
  • Work closely with Sr. Director of Operations to improve work standards, KPIs, processes, written procedures, transportation processes/rate program, and seamless daily communication
  • Ensure compliance with Customs import/export tariff coding, ISF filing and related documentation
  • Generate shipping documents, including BOL, SED, Commercial and Proforma invoices
  • Transact inventory receipts and dispatches to and from domestic inventory (3PL) locations as directed by system workflows
  • Recommend/establish, monitor, and maintain logistics policies and procedures around customer deliveries and special requirements
  • Ensure proper resolution to shipping damages, including product replacement, incident handling, and escalation
  • Generate return merchandise authorization (RMA), coordinate carrier pickups and credit processing
  • Initiate damage claim process and follow through to insurance payment and scrapping
  • Assess and recommend ideal shipping methods, routing, or carriers to meet necessary parameters, specifications, and costs
  • Negotiate rates with carriers


Skills on Resume: 

  • Import Coordination (Hard Skills)
  • Shipment Tracking (Hard Skills)
  • Duty Drawback (Hard Skills)
  • Rate Negotiation (Soft Skills)
  • Compliance Management (Hard Skills)
  • Document Generation (Hard Skills)
  • Damage Resolution (Soft Skills)
  • Carrier Selection (Hard Skills)

9. Import Manager, Lakefront Logistics Ltd., Duluth, MN

Job Summary: 

  • Understand and evaluate the complete process for all ocean and air import shipments
  • Manage the continuous improvement of booking, releasing, customs brokerage, delivery, invoicing, and closing processes
  • Track and trace cargo to ensure proper movement and delivery to the destination
  • Improvements in the billing and payment process through coordination with Accounting management
  • Manage coordination with carriers, vendors, suppliers, and agents
  • Handle escalated matters as they arise
  • Support the team in making good decisions for profitable modes of shipment
  • Attend management meetings and generate and maintain system reports
  • Perform daily administrative duties
  • Support other areas of the business
  • Follow company policies and procedures and hold the team accountable


Skills on Resume: 

  • Import Evaluation (Hard Skills)
  • Process Improvement (Hard Skills)
  • Cargo Tracking (Hard Skills)
  • Billing Coordination (Hard Skills)
  • Vendor Management (Soft Skills)
  • Issue Handling (Soft Skills)
  • Mode Selection (Hard Skills)
  • Policy Enforcement (Soft Skills)

10. Import Manager, Blue Ridge Trading, Roanoke, VA

Job Summary: 

  • Directly responsible for ensuring that the Import process at the branch is profitable, flawless, impeccable, compliant, and timely
  • Participates in the personnel process for Import Department staff, including hiring, supervision and evaluation of staff performance and identification of staff training needs, as it applies to Import Operations and Customer Sales and Service matters
  • Follows the company’s Policies, Procedures and Guidelines to carry out and support Senator’s mission statement
  • Contributes to the Sales Plan of the branch
  • Maintains awareness of current industry trends, changes, and developments through professional reading, conference and seminar attendance, and related industry organizations participation
  • Maintains effective communications with staff, customers, colleagues, and related parties
  • Plans Import Department workflow to provide optimum customer service levels
  • Performs regular employee evaluation, as stipulated in the Policies and Procedures manual of the company
  • Creates and places orders of goods for foreign suppliers
  • Calculates the needs of goods, inventory management
  • Keeps under review the preparation of the documents for customs clearance of imported goods
  • Controls the stocks in stores and the warehouses
  • Supervises and fully supports the supply process


Skills on Resume: 

  • Import Management (Hard Skills)
  • Staff Supervision (Soft Skills)
  • Policy Compliance (Hard Skills)
  • Sales Contribution (Soft Skills)
  • Industry Awareness (Hard Skills)
  • Workflow Planning (Hard Skills)
  • Order Placement (Hard Skills)
  • Inventory Control (Hard Skills)

11. Import Manager, Southern Cross Imports, Birmingham, AL

Job Summary: 

  • Ensure compliance with corporate initiatives and all local, state, federal, and foreign government laws and regulations
  • Oversee the completion of paperwork and transactions associated with importation, storage and domestic distribution, promptly
  • Streamline and improve processes and costs
  • Negotiate with brokers, forwarders, truckers, vendors, clients or handle issues with Customs or other government officials
  • Work closely with operations, sales, merchandising and accounting departments
  • Understand and maintain all cost data of import and distribution of products, alert executive management of issues, proactively
  • Create and maintain ladder plans
  • Analyze trends and seasonality, adjusting forecasts, manufacturer MOQs, receipts and inventory levels to support plans
  • Communicate all plans to Sales, Merchandising, Product Managers and Executive Management
  • Collaborate with teams to ensure plans and goals can be supported
  • Manage Inactive inventory, working with the Product Manager on dispositions to ensure the product is either returned or proper markdowns are in place to help turn the goods
  • Actualize weekly sales inventory and receipt ladder plans to monitor performance compared to plan/projections and prior year, prior month, and prior year
  • Prepare weekly sales and inventory reporting, providing analysis and insight into the above comparisons
  • Manage timelines for all domestic orders, i.e,. arrival of containers ETD, and ETA, working closely with merchandising, shipping and logistics departments
  • Manage all replenishment orders
  • Project Warehouse Space allocation requirements for incoming and planned freight, work with the warehouse manager and logistics team to coordinate.
  • Utilize, analyze and understand retailers’ 10/10 data as it relates to usage and projections
  • Work to improve existing SOPs and systems
  • Cost out and keep records of all domestic items, cost calculations and pricing
  • Audit actual pricing for incoming shipments to compare to the above calculations
  • Keep accurate and organized records
  • Assist the logistics department
  • Bring a strong work ethic and a positive attitude to responsibilities every day


Skills on Resume: 

  • Regulatory Compliance (Hard Skills)
  • Process Improvement (Hard Skills)
  • Vendor Negotiation (Soft Skills)
  • Cross-functional Coordination (Soft Skills)
  • Cost Management (Hard Skills)
  • Forecast Analysis (Hard Skills)
  • Inventory Management (Hard Skills)
  • Reporting Insight (Hard Skills)

12. Import Manager, Desert Horizon Trade Co., Tucson, AZ

Job Summary: 

  • Manage Import Staff, ensure the work group meets unit responsibilities
  • Ensure carriers deliver inbound containers on a timely basis, and resolve any issues that arise in transit
  • Manage inbound containers arrival, import expense based on the back order aged status, demurrage, and per-diem last free days
  • Prioritize import shipments to maintain the fill rate target and eliminate demurrage
  • Maintain customs broker relationship
  • Ensure vendors can clear customs for shipments on time, and relay their needs to the last mile carriers, shipping lines and RDC network
  • Respond to CBP's requests for information, compliance and maintain CTPAT Certification
  • Develop import procedures for Hankook America Tire
  • Document best practices, publish and revise annually
  • Ensure and monitor the correct payment of all duties and import taxes with the Federal Government
  • Manage customs clearance of containers with a broker and audit entries
  • Process payment of import expenses promptly


Skills on Resume: 

  • Staff Management (Soft Skills)
  • Carrier Coordination (Hard Skills)
  • Shipment Prioritization (Hard Skills)
  • Broker Relations (Soft Skills)
  • Customs Compliance (Hard Skills)
  • Procedure Development (Hard Skills)
  • Duty Payment (Hard Skills)
  • Entry Auditing (Hard Skills)

13. Import Manager, Heartland Import Group, Kansas City, MO

Job Summary: 

  • Oversees day-to-day Import activity for Sony Electronics, with additional support for sister Sony organizations (Sony Interactive Entertainment, Sony Latin America, Sony Biotechnology, Hawkeye, Takeoff Point)
  • Interfaces with internal Legal Counsel, Finance Group, Parent Company (Sony Corporation - TYO), and overseas Sony affiliates 
  • Provides updates with changes to import regulations
  • Resolves problems and provides suggestions to enhance the import flow
  • Communicates with internal and external customers, freight forwarders, customs officers, and other government agencies when providing operational support
  • Helps to ensure legal compliance and establishes import controls, adhering to government rules and regulations for all shipments
  • Manages the timely processing of import clearance and entry filings with Customs Brokers
  • Helps to manage financial reconciliations to ensure accurate and timely payment of duties and taxes to Customs
  • Provides financial reports to SNA's Finance, Trade Strategy and Compliance Groups, and retains accurate information for record keeping and future audits
  • Performs audits to ensure the correct payment of duties, taxes, and fees to Customs
  • Provides leadership and guidance to third-party support team


Skills on Resume: 

  • Import Oversight (Hard Skills)
  • Regulatory Updates (Hard Skills)
  • Problem Resolution (Soft Skills)
  • Operational Support (Soft Skills)
  • Compliance Management (Hard Skills)
  • Entry Processing (Hard Skills)
  • Financial Reconciliation (Hard Skills)
  • Team Leadership (Soft Skills)

14. Import Manager, Mountain View Trade Services, Salt Lake City, UT

Job Summary: 

  • Directs the support team to complete assignments using established guidelines, procedures, and policies
  • Provides support and backs up support roles
  • Supports the management of 3rd party vendors (FedEx Trade Networks, QuestaWeb / Descartes, MJ Carrillo, etc.)
  • Conducts regular meetings with vendor partners to discuss KPI, initiatives, and topics related to compliance, customs clearance, and other import-related matters
  • Conducts reviews of the third party's operations and SOPs
  • Helps to ensure that team goals are achieved according to established guidelines, procedures, and policies
  • Creates, updates, maintains, and socializes Sony’s Import procedure manual to the 3rd party support team and other stakeholders
  • Supports project management initiatives, helping to develop and execute project plans and initiatives
  • Uses knowledge and experience to provide guidance
  • Focus on process improvement utilizing PDCA methodology
  • Provide compliance training to internal Business units, Staff members, and 3rd party affiliates


Skills on Resume: 

  • Team Direction (Soft Skills)
  • Vendor Support (Soft Skills)
  • KPI Monitoring (Hard Skills)
  • SOP Review (Hard Skills)
  • Goal Achievement (Soft Skills)
  • Manual Maintenance (Hard Skills)
  • Project Support (Hard Skills)
  • Compliance Training (Soft Skills)

15. Import Manager, Midwest Port Services Inc., Indianapolis, IN

Job Summary: 

  • Managing work volumes for the brokerage team, ensuring cross-training and staff coverage to satisfy customer service levels
  • Assist staff with entry compliance details to satisfy Customs regulations (HTS Classification/ADD review/PGA review)
  • Ensure service levels are met by monitoring staff workloads and reports to ensure files are processed within prescribed timelines
  • Assist staff with billing errors, CBP transmission, credit controls, and customer communications 
  • Supervise staff and help identify training needed
  • Reinforce key corporate service objectives and values
  • Assist management with finding efficiencies in operations
  • Ensure proper Import/Export documentation and procedures are maintained by Customs standards and requirements
  • Responsible for managing and guiding the import and export team
  • Solve practical problems and deal with a variety of concrete variables in situations that arise


Skills on Resume: 

  • Workload Management (Soft Skills)
  • Entry Compliance (Hard Skills)
  • Service Monitoring (Hard Skills)
  • Error Resolution (Soft Skills)
  • Staff Supervision (Soft Skills)
  • Operations Efficiency (Hard Skills)
  • Documentation Control (Hard Skills)
  • Problem Solving (Soft Skills)

16. Import Manager, Gulf Coast Imports, Baton Rouge, LA

Job Summary: 

  • Independent planning and processing of import and export orders, ensuring that timelines, customs and tax requirements are met
  • Prepare and work with freight service providers to manage the accuracy and compliance of all shipping documents required for successful delivery
  • Notification and billing of import and export shipments
  • Respond to daily inquiries from internal and external stakeholders/customers
  • Clarifications and correspondence with internal and external customers, mainly in the automotive industry
  • Ensure compliance with local and global regulations
  • Develop logistics plans and procedures, and ensure process improvement efforts
  • Coordinate and obtain trade authorizations in support of Microchip’s global operations
  • Evaluate new/changing regulations in applicable jurisdictions to assess the need for trade-related authorizations and mitigate regulatory barriers to sales
  • Communicate with governmental organizations, in-region consultants, and industry organizations to address trade authorization issues
  • Contribute towards the classification of Microchip items under the Commerce Control List (ECCN)
  • Munitions List (USML) categories, Harmonized Tariff Schedule (HTS), and Schedule B
  • Assist with investigations, responses to internal and external audits, and self-assessments
  • Build working relationships with Business Units and internal functions to educate key stakeholders on trade compliance best practices to mitigate export escapes and violations


Skills on Resume: 

  • Order Processing (Hard Skills)
  • Document Compliance (Hard Skills)
  • Shipment Billing (Hard Skills)
  • Stakeholder Communication (Soft Skills)
  • Regulatory Compliance (Hard Skills)
  • Process Improvement (Hard Skills)
  • Trade Authorization (Hard Skills)
  • Item Classification (Hard Skills)

17. Import Manager, Lakeside Freight & Imports, Grand Rapids, MI

Job Summary: 

  • Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight Import processes
  • Serves as the escalation contact for customers’ Ocean Freight Import shipments
  • Responsible for the financial aspects and results
  • Sets, communicates, and drives KPIs to ensure customer satisfaction
  • Assumes responsibility for good working practices, safety, and security for customer shipments and staff
  • Collaborate with internal customers (Ocean Gateway, Trucking, and Handling, etc.) for seamless customer service and improve process flows
  • Engage with sales to grow business by participating in sales meetings and customer calls
  • Review and manage month-end reports, review P/L, open Accounts Payables and Accounts Receivables
  • Escalates carrier performance issues with the Ocean Freight Product team
  • Responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance by organizational policies, procedures, and performance management processes


Skills on Resume: 

  • Process Oversight (Hard Skills)
  • Customer Escalation (Soft Skills)
  • Financial Management (Hard Skills)
  • KPI Execution (Hard Skills)
  • Safety Compliance (Hard Skills)
  • Cross-functional Collaboration (Soft Skills)
  • Sales Engagement (Soft Skills)
  • Staff Development (Soft Skills)

18. Senior Import Manager, Prairie Trade Solutions, Sioux Falls, SD

Job Summary: 

  • Continuously monitor and report on project status
  • Manage the identification, documentation, and traceability of business requirements
  • Provide guidance and support during the execution of change management activities
  • Investigate and document complex business processes
  • Develop and analyze project reports for senior leadership
  • Coordinate the input and approval of the project design and decision documents
  • Defines program strategy, balancing customer and other requirements
  • Develop milestone reviews for the key milestones and ensure the team is on track to deliver
  • Track business resources and identify any shortages based on project plans
  • Lead strategic process and systems discussions with senior leadership
  • Align cross-functional business and technical teams to help ensure alignment of goals and to help resolve conflicting priorities
  • Serve as the organization’s thought leader and subject-matter-expert on PMO planning and project execution effectiveness, and drive continuous improvement in core planning and PMO processes and tools
  • Facilitate decision-making among GM representatives to develop project scope of work documents and project plans based upon requirements
  • Identify the roles of project team members, project reporting requirements, organizational structures, frequency of interaction, and training requirements needed for team members
  • Identify, track, monitor, and communicate project-related risks and issues, scope changes, variances and contingencies that arise during the implementation, and facilitate solutions


Skills on Resume: 

  • Project Monitoring (Hard Skills)
  • Requirement Management (Hard Skills)
  • Change Support (Soft Skills)
  • Report Analysis (Hard Skills)
  • Strategy Definition (Hard Skills)
  • Team Coordination (Soft Skills)
  • Risk Management (Hard Skills)
  • PMO Improvement (Hard Skills)

19. Import Manager, Capital Import Services, Richmond, VA

Job Summary: 

  • Schedule all inbound foreign and domestic freight and daily review of container ETA information provided by the Import Specialist
  • Direct communication with the Purchasing Team to ensure tracking for domestic freight
  • Manage, consolidate, and coordinate the movement of Imported Ocean containers
  • Coordinate with the office regarding space usage on carriers
  • Check the status of shipments and ensure all holds are released before the discharge of the container
  • Ensure that all containers are released from DCs within the free days allotted by the carrier
  • Alert the respective Distribution Center when delays are expected and manage scheduling accordingly
  • Perform data entry activities in an accurate and timely manner, to ensure that the import database is kept updated
  • Review and submit import documentation to customs brokers for ocean and air shipments, and approve invoices from brokers, carriers, and truckers promptly
  • Receive shipping documents from overseas factories and confirm accurate item, purchase order information
  • Work closely with transportation providers, ensuring efficient and effective execution of defined processes
  • Obtaining shipping space, confirming shipment ETA’s, reviewing routing, confirming shipping line, government agencies and port releases, scheduling delivery appointments, dispatching orders and confirming empty container return


Skills on Resume: 

  • Freight Scheduling (Hard Skills)
  • Shipment Tracking (Hard Skills)
  • Container Coordination (Hard Skills)
  • Carrier Communication (Soft Skills)
  • Delay Management (Soft Skills)
  • Data Entry (Hard Skills)
  • Document Review (Hard Skills)
  • Transportation Execution (Hard Skills)

20. Import Manager, North Bay Trade Logistics, Petoskey, MI

Job Summary: 

  • Oversee forecasting, ordering, fulfillment monitoring and stock management to ensure the availability of goods for multiple distribution centers
  • Manage communication between the Import Department and regional teams, other HQ operational departments as well as leadership
  • Understand the objective and impact of performed tasks and projects on the business and drive solutions to issues that affect the department
  • Plan research, analysis, testing and liaising with internal and external teams to source relevant data
  • Develop, implement, and optimize departmental strategy, processes, tools, systems, policies, and standards
  • Ensure the team is adhering to all internal policies and procedures, and continuously meeting standards for KPIs and quality
  • Supervise, manage, and direct a team of one or more employees
  • Serve as an import classification subject matter expert capable of providing classifications globally
  • Serve as a people manager of a global team of classifiers and as a vendor manager for applicable service providers
  • Develop and implement a vision for global import classification operations
  • Exercise oversight of daily global classification operations
  • Partner with internal stakeholders, regional leaders, and global customs brokers
  • Build and maintain relationships with stakeholders and suppliers to obtain the requisite product information to perform accurate import classifications and operational improvements


Skills on Resume: 

  • Inventory Management (Hard Skills)
  • Cross-Functional Communication (Soft Skills)
  • Strategic Planning (Hard Skills)
  • Process Optimization (Hard Skills)
  • Policy Compliance (Hard Skills)
  • Team Supervision (Soft Skills)
  • Classification Expertise (Hard Skills)
  • Stakeholder Engagement (Soft Skills)

21. Import Manager, Ridgefield Importers LLC, Columbus, OH

Job Summary: 

  • Define and manage the implementation of a program to achieve Authorised Economic Operator (AEO) accreditation and ensure that all Customs Activity performed by all departments within the company is to the defined standard
  • Effectively manage the Customs import and export activity to ensure adherence with HMRC procedures and customers' instructions
  • Support the wider business and provide direction by being the in-house export/import expert
  • Define the appropriate Standard Operating Procedures aligned to the AEO standard for all import and export activities, including IPR
  • Constant review of all aspects related to Customs Clearance relevant to Brexit, thus ensuring adherence to Customs regulations
  • Manage awareness of procedural changes across all departments about Customs Clearance procedures - post Brexit
  • Ensuring that all necessary customs clearance processes post-Brexit are implemented accurately and on time
  • Manage all aspects of Inward Processing including liaising with HMRC and post-Brexit amendments


Skills on Resume: 

  • Customs Compliance (Hard Skills)
  • Program Management (Hard Skills)
  • Import Export (Hard Skills)
  • SOP Development (Hard Skills)
  • Regulatory Monitoring (Hard Skills)
  • Brexit Knowledge (Hard Skills)
  • Cross-Department Coordination (Soft Skills)
  • Stakeholder Communication (Soft Skills)

22. Import Manager, Savannah River Trade Co., Augusta, GA

Job Summary: 

  • Manage and ensure the quick resolution of entry and account issues, and implement corrective actions to avoid repetition of errors
  • Audit import files for regulatory compliance, accuracy, and correct billing
  • Ensure compliance reference materials (regulations and directives) and operational procedures are current, complete, readily available, and followed by the employees
  • Conduct regular department meetings to review operational activities and inform employees of regulatory or procedural changes
  • Communicate department events and issues to upper management and peers
  • Ensure adherence to company policies and guidelines
  • Address any personnel matters or concerns
  • Resource scheduling and PTO approval
  • Hiring, retention, and corrective discipline (in conjunction with the Office Manager and Human Resources)
  • Annual evaluations, performance and development, and training
  • Participate and contribute in management meetings
  • Monitor, report, and manage profit and expenses within the department
  • Assist Accounting in invoice collection
  • Assist the Sales Team in developing new accounts
  • Manage inventory of supplies and office equipment
  • Engage in continuous education opportunities provided by John S. James Co., as well as off-site seminars, webinars, or industry events 


Skills on Resume: 

  • Issue Resolution (Soft Skills)
  • Regulatory Compliance (Hard Skills)
  • Policy Adherence (Hard Skills)
  • Staff Supervision (Soft Skills)
  • Resource Scheduling (Hard Skills)
  • Performance Management (Soft Skills)
  • Profit Monitoring (Hard Skills)
  • Account Support (Soft Skills)

23. Import Manager, Great Lakes Importers Inc., Toledo, OH

Job Summary: 

  • Report to, collaborate with and support the President and key executives
  • Increase sales with potential clients with the goal of growth in business
  • Manage the branch in full compliance with government agencies
  • Establish relationships with steamship lines, agents, government agencies, docks and trucking companies
  • Involved with the creation and maintenance of standard operating procedures
  • Maintain comprehensive resource materials
  • Assist in the continual development of staff
  • Align staff, systems, and processes with the company’s goals of developing an accountable culture that will achieve the company’s desired results
  • Issue shipping instructions to and from the factory to the landing
  • Delivery adherence, along with tracking and tracing orders
  • Work with Freight Forwarders
  • Communicate with the 3rd party with all details including payment terms
  • Develop and carry out disciplinary actions against violations or breaches of the agreement


Skills on Resume: 

  • Executive Support (Soft Skills)
  • Sales Management (Soft Skills)
  • Regulatory Compliance (Hard Skills)
  • Stakeholder Relations (Soft Skills)
  • SOP Development (Hard Skills)
  • Staff Development (Soft Skills)
  • Order Tracking (Hard Skills)
  • Vendor Communication (Soft Skills)