• Create and distribute written procedures for handling each account, including classification, valuation, customs and OGA requirements
• Qualified in operational clearance of Air import shipments in compliance with Customs regulations, FDA, USDA, F&W, and EPA, perishables, etc.
• Perform periodic internal audit reviews on all assigned brokerage files
• Maintain effective relationships with project managers, carriers, forwarders and Customs
• Communicating with overseas agents to ensure the seamless movement of cargo
• Track and trace of freight movement with airlines and trucking companies to ensure on-time delivery
• Staying current with import regulations and being able to relay any changes back to the client
• Review and monitor any customs rejections, CF 28 Request for information and other correspondence
• Actively pursue new sales leads by discussing various services 
• Inform the customer via email or phone of any updates on the pending shipment promptly
• Respond to customers and overseas agents on rate quotes (Same Day Quoting) in a timely fashion
• Monitoring the Import department, making sure that e-mails and shipments are being taken care of, along with updating customers on arrival dates, deliveries and customs clearance
• Walk new customers through the importing process, filling out the POA, verifying the business and executing the shipments from beginning to end (Internet Clients, Referrals)
• Processing of entries daily, upwards of 200 shipments a month

Skills: Procedure Creation, Import Clearance, Audit Review, Relationship Management, Cargo Coordination, Regulation Monitoring, Sales Development, Entry Processing

• Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
• Maintain paperwork according to document retention procedures and create detailed and complete notes for entry files
• Keep the customer apprised of shipment status and issues in a professional and helpful manner
• Responsible for timely invoicing of customer charges and verifying accounting information, assisting Accounting in invoice collection
• Field initial questions from other import administrators in the department for resolution, escalating to the office manager
• Monitor workload balance among the team, providing feedback to the office manager
• Ensure any issues with accounts have been resolved, if not avoided, keeping the office manager abreast of each situation
• Ensure all staff members are properly trained for their position
• Audit files for accuracy, compliance and profitability
• Train new employees by working with import managers and human resources
• Ensure the John S. James Co. complies with all rules and regulations regarding import shipments and policies
• Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events (at least 20 hours of certified continuing education annually)

Skills: Customs Processing, Document Management, Customer Communication, Invoice Management, Team Support, Workload Monitoring, Staff Training, File Auditing

• Respond to incoming communications from internal and external customers
• Resolve and escalate issues including the provision of product line data and the quoting of prices for all services
• Communicate and coordinate all customs clearance and transportation arrangements for all Import cargo up to its customs clearance and BGS release
• Respond to inquiries regarding the status of shipments in transit
• Follow through on the trace request
• Provide proof of delivery
• Handle additional administrative responsibilities
• Reports and/or projects that involve Customer Support at management discretion
• Research customer claims, ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to the customer service manager
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General Security Regulations (GSR)

Skills: Customer Communication, Issue Resolution, Customs Coordination, Shipment Tracking, Proof Delivery, Administrative Support, Claim Research, Security Compliance

• Work closely with Sales and other internal departments to ensure that all orders are correct, relationships are managed effectively and information is moved seamlessly among internal departments
• Build further relationships with current Affiliates and oversee any new projects to increase customer service levels to current/new customers
• Prepare customs entries and follow up with the clearance process on all entries prepared
• Scan, file, copy, and assemble documents including bills of lading, dock receipts, licenses, and consulate documents
• Process post-entry work including ruling requests, CF 28s, refunds, protests, and drawbacks
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved
• Process inbound/outbound shipments in the Free Trade Zone and stay up-to-date on all customs changes
• Research customer claims, ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to the customer service manager
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General Security Regulations (GSR)

Skills: Order Management, Relationship Building, Customs Entry, Document Handling, Post Entry, Regulation Compliance, FTZ Processing, Claim Resolution

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight Import processes
• Serves as the escalation contact for customers’ Ocean Freight Import shipments
• Responsible for the financial aspects and results
• Sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Brokerage, Gateway, Trucking, and Handling, etc.) for seamless customer service and improve process flows
• Engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month-end reports, review P/L, open Accounts Payables and Accounts Receivables
• Escalates carrier performance issues with the Ocean Freight Product team
• Supervises staff, responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance by organizational policies, procedures, and performance management processes
• Lead and contribute to the development and cultivation of relationships with small accounts, customers, clients, suppliers and other business partners
• Coordinate work with external authorities to verify and comply with all customs requirements
• Guide to ensure compliance with the home and foreign country government laws and customs regulations
• Oversee preparation, review, approval and maintenance of files for import/export documents
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for direct reports

Skills: Freight Management, Customer Escalation, Financial Oversight, KPI Management, Process Improvement, Sales Support, Staff Supervision, Relationship Management

• Experience in the industry in a development and operations capacity, consistently performing to ensure sales targets are hit and the logistical aspects are satisfied on a day-to-day and strategic level
• Demonstrate strong leadership skills through prior experience within Air and Sea Freight Forwarding in the Rotterdam market
• Experience in a logistics environment in several different disciplines and locations
• Mid-level understanding of Customs regulations, tariffs and interpretations
• Experience with word processing, spreadsheets, email and various PC based software
• Excellent verbal and written communication skills
• Knowledge of all aspects of Ocean Imports
• Knowledge of how to complete a Customs Clearance
• Experience working with Quotations

Qualifications: BS in Industrial Engineering with 5 years of Experience

• Working experience in supervisory or management 
• Experience with International Transportation
• Extensive experience in project management
• Excellent oral and written communication skills
• Ability to handle multiple, competing priorities, meet deadlines, manage risk, and resolve problems resolution
• Demonstrated leadership ability and strength in building external and internal partnerships
• Ability to exercise sound judgement in a variety of situations
• Must have strong interpersonal skills
• Exhibits technical supply chain and logistics skills with familiarity with third-party logistics in a client service-related environment
• Strategic vision with daily execution management
• Analytical and problem-solving skills
• Ability to build and mentor a team through effective leadership
• Proficient in International systems, shipment planning, consolidations and MS Office

Qualifications: BA in International Business with 8 years of Experience

• Knowledgeable in Import documentation and Customs Regulations
• Familiar with shipping documents and processes
• Operational experience in international transportation with an international logistics provider
• Effective verbal, written, interpersonal, and customer service skills
• Strong capabilities for following, establishing, and leading import and supply chain processes
• Knowledge and experience in PC (Excel and Word) applications
• Working experience in a Foreign Trade Zone (FTZ) 
• Must have Customs Specialist Certification

Qualifications: BS in Data Science with 3 years of Experience

• Experience in customs brokerage and import/export operations
• Must have a Customs Broker License or Certified Customs Specialist (CCS) accreditation 
• Excellent customer service skills
• Strong computer literacy (including MS Office and entry filing software)
• Able to be good at telephone manners
• Confident communicator at all levels
• Knowledge of import procedures and logistics
• Experience within the food industry 
• Ability to work well under pressure and show initiative
• Previous administrative experience
• Must be proactive and highly organized

Qualifications: BS in Supply Chain Management with 6 years of Experience

• Experience in the sea freight import field
• Previous supervisory experience or team lead or import training experience
• Must have organizational skills
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint), email, and internet
• Proficient in world geography, shipping documentation, and incoterms
• Strong written and verbal communication skills in English to present information to customers, management, and subordinates in a professional setting
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
• Able to train, coach, and develop subordinates' physical demands
• Able to work environment with characteristics similar to those of an office setting, with various office equipment

Qualifications: BS in Maritime Studies with 4 years of Experience