• Manage new vendor set up and existing vendor maintenance.
• Collect and track required documents and information to submit claims for lost or damaged freight.
• Log received market rates.
• Track inbound freight and communicate with Procurement.
• Submit government reports.
• Organize a digital filing cabinet for Customs regulations.
• Compile factory audit data to support CTPAT.
• Ensure ship notifications are received error-free.
• Maintain data integrity between Fellowes and external business providers.
• Work on other projects and tasks as directed by the Logistics Supervisor.

Skills: Vendor Management, Freight Claims, Rate Tracking, Freight Coordination, Report Filing, Customs Compliance, Audit Support, Data Integrity

• Answer customer queries by email within a timely manner.
• Reply to customers' requests for shipment updates and provide accurate information.
• Self-managing the cargo movement process from start to finish.
• Update the bespoke system with data relating to tracking.
• Support 24/7/365 operations and service delivery.
• Take booking details, arranging collections/deliveries.
• Trace and track all shipments and keep customers up to date with a proactive mentality.
• Responsible for completing customs checks.

Skills: Email Support, Shipment Updates, Cargo Management, Data Entry, Operations Support, Booking Coordination, Shipment Tracking, Customs Checks

• Responsible for the movement of goods from another country.
• Ensure the transit and delivery are made on time.
• Liaise regularly with overseas offices, partners, or agents.
• Responsible for arranging and completing all associated paperwork.
• Extinguish documents of the goods being imported from abroad and ensure that they are legal and legitimate.
• Check everything is in order with regards.
• Import quotes, tariffs, trade agreements and HM Revenue and Customs regulations.
• Responsible for costing jobs and ensuring maximum profitability for the organization.
• Check goods in as they arrive against paperwork.
• Ensure all goods ordered are accounted for.
• Establish contacts and relationships with HM Customs.
• Ensure efficient transfer of goods through the legal process.
• Manage deadlines and sometimes difficult situations.
• Arrange Custom Clearances.
• Arrange ETSF Movements to Bonded Warehouse.

Skills: Import Coordination, Document Management, Compliance Verification, Tariff Management, Job Costing, Goods Inspection, Customs Clearance, Deadline Management

• Check manifests once received.
• Receive pre-alerts from overseas agents.
• Create files both manually and on the computer system.
• Receive and check relevant import documentation and pass it on to shipping lines.
• Process Import bookings.
• Proactively informing customers on shipment status, exceptions and providing intermediate updates on incident solution.
• Ensure the correct charges are highlighted/passed for billing.
• Provide quotations to customers.
• Coordinate and track shipments, updating customers.
• Complete Customs Declarations.
• Request, produce and manage all related documentation.
• Maintain systems, including costing and invoicing jobs.
• Work with relevant documentation such as the Certificate of Origin.

Skills: Manifest Checking, Import Documentation, Booking Processing, Customer Updates, Billing Coordination, Quotation Preparation, Shipment Tracking, Customs Declarations

• Deal with air freight imports.
• Responsible for customs entries, customs compliance.
• Responsible for handling key accounts.
• Responsible for job costing, invoicing clients, and quotations.
• Update clients on their shipments.
• Deal with temperature-controlled and time-critical shipments.
• Liaise with airlines and overseas agents.
• Arrange bookings with carriers and haulers.
• Liaise with customers to facilitate the management of their supply chain.
• Handle and generate shipping documents.

Skills: Air Freight Handling, Customs Compliance, Key Account Management, Job Costing, Client Updates, Time-Critical Shipments, Carrier Booking, Shipping Documentation

• Experience in ocean freight FCL and LCL operations from start to finish, particularly from the Far East and the USA.
• Ability to process customs entries.
• Must have knowledge of BoxTop.
• Must be familiar with destin8 and CNS systems.
• Ability to be customer-focused.
• Able to get rates and quote customers both internally and externally.
• Must have good organisation.
• Able to work closely with other team members.

Qualifications: BA in International Business with 4 years of Experience

• Deep-sea import experience.
• Excellent ICT skills to include Microsoft packages.
• Good telephone manner and customer service skills.
• Able to pay attention to detail.
• Must have a friendly, calm, and professional manner.
• Ability to handle pressure and good time management.
• Ability to adapt to change and work effectively as part of a team.
• Able to enthusiasm and self-motivated.

Qualifications: BA in Business Administration with 3 years of Experience

• Experience with MS Office Suite, specifically Excel and Outlook.
• Previous experience in US Import Operations.
• Excellent attention to detail and history working in a high-volume data entry environment.
• Excellent interpersonal and communication skills for interacting at all levels within the organization.
• Detail-oriented with the ability to work independently in a proactive and anticipatory manner.
• Demonstrated ability to multitask, assign effective priorities to tasks and operate with a certain level of autonomy.
• Ability to exercise a high degree of professionalism.
• Previous general inventory planning experience would be beneficial for this.

Qualifications: BS in Trade and Transport Logistics with 4 years of Experience

• Excellent customer service skills to deal with Internal and External Stakeholders.
• Must be familiar with the legal requirements regarding importing and exporting shipments, as well as their attention to detail for internal/external procedures.
• Good knowledge of transport methods, costs, and benefits.
• Knowledge of geographical locations.
• Excellent verbal communication skills.
• Must have experience administrator.
• Must have customer service skills within a Distribution or transportation company.
• Experience in order entry or customer service.
• Must have cross-border knowledge.

Qualifications: BA in Transportation Management with 2 years of Experience

• Previous Air Imports experience within the perishables Air Import environment.
• Experience of custom entries CCSUK/Cargowise.
• Excellent knowledge of all requirements for perishable imports, peach, defraq, and port health.
• Willingness to cover other shifts.
• Experience with ETSF processes.
• Excellent communication skills.
• Ability to organise with excellent attention to detail.
• Ability to work under pressure.
• Ability to team player.

Qualifications: BA in Global Commerce with 3 years of Experience