Job Summary: 

• Provide leadership for Ferguson’s customer-facing associates and branch functions.
• Drive HVAC initiatives for margin improvement.
• Lead a team with a focus on customer service, policy, and strategy implementation - collaboration with the Sales Center.
• Handle the overall operation of a branch location, including hiring, performance management and scheduling of employees.
• Ensure efficient and quality branch operations.
• Work closely with all teams to deliver best-in-class customer service.
• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch.
• Perform communication and motivational techniques in supervising, counseling, mentoring and disciplining associates.
• Assist management in developing and presenting overall sales direction and market strategy.
• Develop and manage relationships with key vendors.
• Identify new product/business opportunities based on customer needs on an ongoing basis.

Skills on Resume:

• Leadership (Soft Skills)
• HVAC Expertise (Hard Skills)
• Customer Service (Soft Skills)
• Hiring & Scheduling (Hard Skills)
• Inventory Management (Hard Skills)
• Communication Skills (Soft Skills)
• Sales Strategy (Hard Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Manage and lead the efforts of the Service truck-based business by driving profitable growth through effective management of assigned assets (people, financial and material).
• Manage assigned assets in a manner that meets or exceeds profitability goals.
• Work closely with the General Manager, develop strategic operating plans for the assigned Service Business that align with Service Sales Agreements' goals and visions.
• Participate in strategic Account Plans, annual financial and operating plans, and revenue and margin forecasts.
• Lead efforts to identify, secure and retain service customers by actively networking with community businesses, governmental and professional leadership.
• Establish relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
• Build an environment that energizes team members to provide high-quality, cost-efficient, customer-directed service and exceed performance targets.
• Recommend and support staffing requirements for the assigned Service business.
• Serve as a communication channel to share the best practice strategies and results that will enable growth.
• Audit the effectiveness of service operations and make changes to improve performance.

Skills on Resume:

• Leadership (Soft Skills)
• HVAC Expertise (Hard Skills)
• Customer Service (Soft Skills)
• Hiring Scheduling (Hard Skills)
• Inventory Management (Hard Skills)
• Communication Skills (Soft Skills)
• Sales Strategy (Hard Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Ensure that contractual obligations are completed and customer satisfaction is achieved.
• Drive operational review meetings, reviewing proposals and estimates for accuracy.
• Coach on appropriate levels of operating and overhead expenses incurred in service operations.
• Leverage service operations activities and functions across assigned territories.
• Ensure that tools and processes are executed according to.
• Establish standards to achieve customer satisfaction at the most effective cost.
• Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the salesforce.
• Analyze operations processes and provide recommendations for improvements, as well as identify potential customer markets.
• Implement required changes on pricing and gross margins.
• Execute other managerial responsibilities, i.e., recruiting, hiring, retaining, conducting performance reviews and preparing and delivering clear performance expectations.
• Perform reviews and development plans for direct reports, teaming with the appropriate matrix functional manager.
• Ensure a consistent level of coaching, which includes monthly ‘one-on-ones’, operational and financial reviews.

Skills on Resume:

• Contract Compliance (Hard Skills)
• Operational Reviews (Hard Skills)
• Expense Coaching (Soft Skills)
• Territory Operations (Hard Skills)
• Process Execution (Hard Skills)
• Account Assignment (Hard Skills)
• Process Analysis (Hard Skills)
• Talent Management (Hard Skills)

Job Summary: 

• Manage System Application Engineers (SAEs) pre-sale and post-sale activities, including overall selection, estimation support, submittal, execution and performance of assigned Equipment delivery teams.
• Ensure local market goals and objectives are met.
• Lead the SAEs on proper support for Account Executives (AEs) to increase, for example, BOD and bid activity.
• Responsible for ensuring goals and objectives are aligned with Area and HQ from a priority, including pre-sales and post-sales metrics, pipeline growth, BOD, secured margin, backlog growth, EBIT, cash flow, reducing equipment/project slippage,  SG&A, productivity improvements, succession planning, etc.
• Manage workload to meet customer commitments.
• Participate in account management activities (STAR and TAS) and quarterly reviews with Key and Target consultants and contractors.
• Participate in pre-bid reviews, assist Sales, System Applications Engineers in the review and interpretation of contract terms and conditions, identifying potential risks.
• Establish goals and development plans for all direct reports, conducting monthly 1-1s.
• Evaluate employee performance and perform salary management.

Skills on Resume:

• Team Leadership (Soft Skills)
• Sales Support (Hard Skills)
• Goal Alignment (Hard Skills)
• Workload Management (Hard Skills)
• Account Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Performance Evaluation (Hard Skills)
• Salary Management (Hard Skills)

Job Summary: 

• Drive asset management, including credit and legal holds, cost control, billings, collections, and payables.
• Manage forecast and backlog release date coordination with factories, manage all CRSDs.
• Manage local market escalations for pre-sale and post-sale lead time improvements.
• Ensure the proper coordination of post shipment services that include, but are not limited to, start-up initiation and solutions to delivery, shipping, or scope omission problems, teaming with the service.
• Recruit Systems Application Engineers and Lead Systems Application Engineers with the appropriate skills and competencies to meet the needs of the local market.
• Ensure that the BSNA estimating and engineering tools are utilized effectively.
• Follow up on customer satisfaction issues and drive resolution.
• Provide leadership by demonstrating a focus on achieving customer satisfaction.

Skills on Resume:

• Asset Management (Hard Skills)
• Forecast Coordination (Hard Skills)
• Escalation Handling (Hard Skills)
• Service Coordination (Hard Skills)
• Talent Acquisition (Hard Skills)
• Tool Utilization (Hard Skills)
• Customer Resolution (Soft Skills)
• Customer Focus (Soft Skills)

Job Summary: 

• Assist in the preparation of the annual strategic and financial operating plan.
• Develop and build contractor, customer, consultant, and subcontractor relationships in the community.
• Ensure accuracy in scheduling of installation projects and equipment backlog, including scheduling of want dates and delivery dates.
• Coach teams on the management of project risks, conflict resolution and the establishment of project recovery plans.
• Promote the securing of change orders.
• Ensure compliance with the Safety Program for employees and subcontractors.
• Ensure compliance with state, local and Federal legal requirements.
• Ensure that the installation business is conducted with the highest ethical standards.

Skills on Resume:

• Strategic Planning (Hard Skills)
• Relationship Building (Soft Skills)
• Project Scheduling (Hard Skills)
• Risk Coaching (Soft Skills)
• Change Orders (Hard Skills)
• Safety Compliance (Hard Skills)
• Legal Compliance (Hard Skills)
• Ethical Conduct (Soft Skills)

Job Summary: 

• Supervise HVAC technicians in their region, assisting in prescreening and interviewing maintenance technicians.
• Assist with technical and procedural training of HVAC Technicians and conduct employee performance appraisals.
• Ensure the continuous operation of HVAC facilities and associated equipment.
• Perform acceptance tests on all new equipment.
• Ensure that HVAC systems are set up and maintained.
• Oversee the daily checking of alarms, reporting, and response systems responsible for technicians responding timely to HVAC alarms.
• Establish routine procedures.
• Ensure that routine maintenance is performed on all HVAC systems, records the results of routines and acceptance tests and performs regularly scheduled standby duties.
• Coordinate with Operations on the evaluation of the cost-effectiveness of equipment when the system investigates possible upgrades and additions, plans and schedules installations to meet system deadlines.

Skills on Resume: 

• Technician Supervision (Soft Skills)
• Technical Training (Hard Skills)
• Facility Operation (Hard Skills)
• Equipment Testing (Hard Skills)
• System Setup (Hard Skills)
• Alarm Oversight (Hard Skills)
• Routine Procedures (Hard Skills)
• Cost Evaluation (Hard Skills)

Job Summary: 

• Review equipment trouble reports.
• Ensure that all alarms are cleared in a timely manner.
• Responsible for requisitioning materials and supplies and maintaining adequate inventory levels.
• Completes activities, reports, analyses, research, etc., as assigned by the VP-Plant/Operations.
• Assist with installation, maintenance, repairing, or correcting problems throughout the many mechanical and electrical motors, compressors, pumps, fans, ducts, pipes, thermostats, and switches that comprise heating, air-conditioning, and refrigeration systems.
• Maintain a high service level by providing problem resolutions or forwarding inquiries to appropriate personnel or technicians.
• Prepare reports related to HVAC installation problems and questions for management review and action.
• Attend training sessions on new products and technology to maintain a high degree of competence.
• Establish and maintain effective working relationships with customers and personnel.

Skills on Resume:

• Trouble Reports (Hard Skills)
• Alarm Clearance (Hard Skills)
• Inventory Control (Hard Skills)
• Report Writing (Hard Skills)
• System Maintenance (Hard Skills)
• Service Resolution (Soft Skills)
• Ongoing Training (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Use excellent customer service through Pearce's professional image presentation, including vehicles, tools, and equipment.
• Responsible for ensuring top working conditions of vehicles, tools, and equipment.
• Work independently with minimal or no supervision.
• Perform work with the awareness of all potential hazards connected with the installation and maintenance of power supply equipment, switching gear, and other equipment, including but not limited to falls, electric shock, falling objects, and traffic uses safety equipment and utilizes safety practices.
• Attend and participate in all designated safety and training meetings.
• Comply with all specifications, industry standards, safety rules, regulations, and company policies and procedures.
• Oversee all direct reports' awareness of and abiding by Pearce policies and safety procedures.
• Complete other projects and activities.

Skills on Resume:

• Customer Service (Soft Skills)
• Equipment Upkeep (Hard Skills)
• Independent Work (Soft Skills)
• Safety Awareness (Hard Skills)
• Training Attendance (Hard Skills)
• Regulation Compliance (Hard Skills)
• Policy Oversight (Hard Skills)
• Project Completion (Hard Skills)

Job Summary: 

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
• Educate and develop less skilled employees into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians.
• Ensure adequate Technician field coverage for a seven-day, 365-day operation of service and installations.
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback.
• Respond to all Customer complaints, compliments and inquiries in a timely manner.
• Perform equipment replacement estimates on condemned equipment.
• Interview and hire new technicians.
• Identify areas of needed improvement and work to correct those areas.
• Understand and follow the union CBA.
• Interact with the Field Training Manager for course needs and development.
• Responsible for payroll approval for all direct reports.

Skills on Resume:

• Business Standards (Hard Skills)
• Field Coaching (Soft Skills)
• Field Coverage (Hard Skills)
• Performance Monitoring (Hard Skills)
• Customer Response (Soft Skills)
• Equipment Estimates (Hard Skills)
• Technician Hiring (Hard Skills)
• Skills Improvement (Soft Skills)

Job Summary: 

• Responsible for the timely completion of assigned projects and customer satisfaction.
• Plan and analyze assigned projects, establish schedules and project parameters and set procedures to accomplish system objectives, involving complex contracting applications.
• Create and make revisions to project schedules, including generating tasks, estimates, dependencies, and milestones.
• Receive and qualify subcontractor proposals.
• Supervise the work of the project assigned staff, subcontractors and installers.
• Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Responsible for knowledge of and adherence to contract penalty clauses and/or liquidated damages.
• Project cash-flow oversight, progress billing, collections support and monitoring, and resource management.
• Establish professional relationships and communicate with field support staff, customers, and their representatives.
• Interface constantly to maintain accurate status reports and project reviews.
• Obtain acceptance and timely sign-off of the project by the customer.
• Responsible for the successful transition of warranty to the service process.
• Travel to customer job sites, which may include outdoor work and/or work in mechanical/equipment rooms.
• Exposure to various weather conditions, moving mechanical parts, heights, and other variable environmental conditions based on location.

Skills on Resume:

• Project Completion (Hard Skills)
• Project Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Proposal Review (Hard Skills)
• Team Supervision (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Contract Compliance (Hard Skills)
• Cashflow Oversight (Hard Skills)

Job Summary: 

• Monitor and direct all maintenance of HVAC systems throughout the plant and the Training Center.
• Monitor and direct all maintenance on the equipment in the Main Mechanical Room, Machining Chiller Building, Cooling Tower and Pump House Bldgs.
• Ensure that CFC compliance regulations are maintained throughout the plant, including recordkeeping, tracking, disposal and required annual training with staff.
• Order parts, supplies and materials needed to maintain the equipment.
• Support HVAC staff in instructing on the operations, care and servicing of the equipment.
• Schedule of service, installation and shutdown work of equipment based on plant production.
• Coordinate with Plant Engineering on changes or upgrades to equipment.
• Coordinate with Plant Engineering on capital upgrades or improvements.
• Coordinate annual maintenance contracts with outside vendors.
• Rotate with other Managers for On-Call weekends.
• Responsible for performing weekly Payroll.
• Responsible for maintaining employee records.
• Responsible for conducting interviews for new employees.
• Assign PMs through CMMS to employees.

Skills on Resume:

• HVAC Maintenance (Hard Skills)
• Equipment Monitoring (Hard Skills)
• CFC Compliance (Hard Skills)
• Parts Ordering (Hard Skills)
• Staff Instruction (Soft Skills)
• Service Scheduling (Hard Skills)
• Upgrade Coordination (Hard Skills)
• Payroll Management (Hard Skills)

Job Summary: 

• Manage schedules and budgets for a multitude of projects.
• Responsible for client communications.
• Responsible for executing action items.
• Collaborate and coordinate with all trade departments.
• Manage shop drawing logs and tables, timely responses to RFIs.
• Manage QC and deliverables as well as deadlines.
• Assist with business development.
• Design HVAC systems for projects.
• Lead the technical development of large and complex projects in Commercial, Government, Academic, Healthcare, or Science and Technology market sectors.
• Effectively develop and manage project designs from initial concept through design documents, construction documents and close-out.
• Develop mechanical plans, specifications and inspection reports on assigned tasks.
• Technically involved in the resolution of design problems that may include performing field investigations or inspections.

Skills on Resume:

• Project Scheduling (Hard Skills)
• Client Communication (Soft Skills)
• Action Execution (Hard Skills)
• Team Coordination (Soft Skills)
• Log Management (Hard Skills)
• Quality Control (Hard Skills)
• Business Development (Soft Skills)
• HVAC Design (Hard Skills)

Job Summary: 

• Prepare material take-offs, lay out appropriate systems.
• Make isometric and schematic sketches from blueprints, specifications, submittals and job orders.
• Participate in job planning for work packages, site set-up and construction schedules.
• Eliminate construction and job site hazards as they are recognized to reduce safety incidents and their severity.
• Organize, supervise, lead and train crewmembers.
• Complete projects within established guidelines and time frames.
• Accurately estimate hours and materials for scheduled jobs.
• Submit crew members’ timesheets to payroll by the deadline.
• Operate and supervise the operation of equipment and machinery such as forklifts, man-lifts, and power tools.
• Inspect the work in progress and the completed work.
• Ensure conformance to specifications.

Skills on Resume:

• Material Take-Offs (Hard Skills)
• System Sketching (Hard Skills)
• Job Planning (Hard Skills)
• Safety Management (Hard Skills)
• Crew Supervision (Soft Skills)
• Project Completion (Hard Skills)
• Job Estimation (Hard Skills)
• Equipment Operation (Hard Skills)

Job Summary: 

• Coordinate placement and storage of materials, tools and supplies to support the construction plan.
• Ensure that proper safety and incident reporting procedures are followed.
• Comply with and enforce all company and safety policies, procedures and requirements.
• Conduct regular tailgate safety meetings.
• Attend operations meetings.
• Directly supervises a crew of sheet metal Journeymen and Apprentices.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsible for including training and directing the work of crewmembers.
• Work in collaboration with the HVAC Superintendent.
• Train and coach crewmembers to maintain high work quality standards.

Skills on Resume:

• Material Placement (Hard Skills)
• Safety Compliance (Hard Skills)
• Policy Enforcement (Hard Skills)
• Safety Meetings (Hard Skills)
• Operations Meetings (Hard Skills)
• Crew Supervision (Soft Skills)
• Staff Training (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Supervise and train staff, provide coaching/mentoring, and professional development opportunities.
• Manage the process for employee evaluation, in partnership with the director.
• Collaborate with leadership in regard to budget, maintenance and scheduling.
• Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including, but not limited to, Title IX and Information Security, including, but not limited to, FERPA and other state and federal mandates.
• Maintain appropriate records.
• Complete work orders in a timely manner.
• Assure equipment is operating in accordance with the manufacturer's specifications.
• Service the water softener and check for proper operation of hot water and steam boilers.
• Service HVAC and exhaust systems, fan blowers, including filters, lubrications, thermostats, and controls for the entire building.
• Service all building components, including all physical, structural and mechanical equipment.
• Operate forklift and aerial lift in an efficient manner.
• Read diagrams, sketches, operations manuals and manufacturers' specifications and comprehend information to accomplish the assigned task.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, as well as all state and federal mandates regarding Information Security.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Evaluation Process (Hard Skills)
• Budget Planning (Hard Skills)
• Professional Conduct (Soft Skills)
• Policy Compliance (Hard Skills)
• Record Keeping (Hard Skills)
• Order Completion (Hard Skills)
• Equipment Service (Hard Skills)

Job Summary: 

• Review billing reports, cash reports, and productivity reports on a daily basis, and discuss with appropriate managers as warranted.
• Monitor expenses and approve overhead expenditures in line with stated authority from the Owner.
• Work with the Office Manager and other managers.
• Improve the overall internal efficiencies of the company.
• Act as the Service Manager and backup manager to Installation and Office.
• Develop operations standards and policies through input and discussion with the Installation and Office Managers and the Service Team.
• Resolve disputes and problems that may arise between various departments/managers.
• Resolve customer disputes if not settled at the manager's level.
• Negotiate pricing with vendors and suppliers, including billing terms, prompt pay discounts, shipping discounts, etc.
• Negotiate and approve project contracts.
• Receive the bank statement, and scan all checks for proper signatures.

Skills on Resume:

• Billing Reports (Hard Skills)
• Expense Monitoring (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Service Management (Hard Skills)
• Standards Development (Hard Skills)
• Dispute Resolution (Soft Skills)
• Contract Negotiation (Hard Skills)

Job Summary: 

• Attend weekly manager meetings and assist the Owner in the tracking and monitoring of various department goals and effectiveness.
• Commercial project duties include sales, estimating, creating and assembling submittals, O&M manuals, change orders and additions, purchasing of equipment and materials, coordination of various departments' involvement, contract negotiation, and job design.
• Inventory ordering, stocking and control for the shop and vehicles.
• Manage the Service Technician Team.
• Assist with the dispatch function for HVAC/R Service Technicians to ensure the appropriate technician is selected based on customer needs.
• Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, approving timesheets and supervising work assignments.
• Coach and motivate technicians to work at their maximum productivity.
• Coach, train and develop technicians to increase work and sales skills.
• Support Sales efforts, which could include developing the agenda and leading weekly sales meetings.

Skills on Resume:

• Manager Meetings (Hard Skills)
• Project Sales (Hard Skills)
• Inventory Control (Hard Skills)
• Team Management (Soft Skills)
• Service Dispatch (Hard Skills)
• Staff Supervision (Soft Skills)
• Technician Coaching (Soft Skills)
• Sales Support (Hard Skills)

Job Summary: 

• Develop and maintain a sales plan for each account.
• Actively recruit new dealers.
• Deliver industry-standard customer service.
• Maintain high knowledge of product lines and actively participate in manufacturing training.
• Responsible for achieving established sales goals.
• Expand market share in both residential and commercial business lines.
• Work to reach branch goals as part of the Branch team.
• Generate and update the processes and standards related to their area of responsibility.
• Ensure current supplies and future needs according to the growth of the company.
• Verify the implementation processes and that the deliverables comply with the LEGO Group standards.
• Responsible for valid work, equipment, or facilities based on construction drawings or design engineering.
• Participate with the Project Managers of the department for the generation/verification of standards for the projects.

Skills on Resume:

• Sales Planning (Hard Skills)
• Dealer Recruitment (Hard Skills)
• Customer Service (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Achievement (Hard Skills)
• Market Expansion (Hard Skills)
• Process Standards (Hard Skills)
• Supply Planning (Hard Skills)

Job Summary: 

• Manage the Heating, Ventilation and Air Conditioning (HVAC) product lines in the district.
• Resolve customer service disputes on work-in-progress and completed jobs according to Sears' service policy.
• Review customer metric data and develop plans to improve satisfaction levels.
• Utilize the workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction.
• Analyze reports, business performance trends (revenue, cost management, profitability, and customer satisfaction) and develop or recommend strategic solutions to improve business performance.
• Implement, direct, adhere and ensure compliance with all applicable laws, regulations and Company policies, values and Code of Conduct.
• Work with the Call By Call manager to complete reports on every service job.
• Work with the department head on a completed technical program for techs/installers.
• Provide weekly Reports to the Technical Director of usage, install/service in associated locations.
• Recruit, train and motivate Help Desk Managers to provide full technical services to clients through technical call-by-call management.

Skills on Resume:

• HVAC Management (Hard Skills)
• Dispute Resolution (Soft Skills)
• Customer Metrics (Hard Skills)
• Workforce Planning (Hard Skills)
• Performance Analysis (Hard Skills)
• Regulation Compliance (Hard Skills)
• Report Completion (Hard Skills)
• Team Development (Soft Skills)