• Direct and motivate a team involved in performing the following duties as examples.
• Respond to emergencies such as floods, power outages, etc., even during off-shift hours
• Maintain record-keeping requirements and written reports as part of a daily routine.
• Responsible for achieving results and meeting goals and deadlines.
• Responsible for coaching, counseling and training.
• Identify ways to organize the department more efficiently and effectively to meet its needs from an operational standpoint in a high-growth environment.
• Execute directives, set objectives and plans in achieving results.
• Build a framework within the department for collaboration, cooperation and effectiveness among team members in the accomplishment of objectives.
• Recognize adverse customer service reactions and address them to eliminate repercussions.
• Consistently goes beyond basic service expectations to help customers with solutions.
• Timely accomplishment and meeting of deadlines leading to exceeding expectations with identified customer needs.
• Maintain constant vigilance in evaluating, determining and assessing customer needs.
• Meets or exceeds targeted revenue goals.
• Manage budgets and accomplish goals within budgetary limitations.
• Oversee individual performance success through coaching and developing employees.

Skills: Team Leadership, Emergency Response, Record Keeping, Goal Achievement, Coaching and Training, Operational Efficiency, Customer Service Management, Budget Management

• Conduct face-to-face interactions with both potential and existing customers.
• Manage the staff at the branch location.
• Responsible for generating sales reports weekly.
• Build and maintain relationships with customers.
• Educate customers on how products or services can benefit them financially and professionally.
• Verify employees are completing all required tasks to industry standards.
• Perform/obtain customer reviews and field inspections for quality control.
• Complete pre-work and post-work paperwork for the installation department.
• Actively field assist on installation projects.

Skills: Customer Relationship Management, Staff Supervision, Sales Reporting, Customer Education, Task Verification, Quality Control Inspections, Documentation Management, Installation Support

• Responsible for leading the team in achieving sales revenue goals.
• Responsible for the achievement of sales is a primary objective.
• Ensure new team members are oriented to the expectations of the Company.
• Assess the competency and capability of personnel providing coaching and training.
• Evaluate the capability and results.
• Ensure that personnel meet quality workmanship standards and expectations.
• Oversee the assignment of individuals' daily schedules.
• Set and maintain work standards and outline behavioral expectations.
• Ensure employee morale and productivity.
• Maintain a record of achieving a high level of Customer Satisfaction.
• Delegate responsibility and maintain follow-up for assessment of results.
• Promote, support, and facilitate teamwork and foster a positive environment.

Skills: Sales Leadership, Revenue Achievement, Team Onboarding, Performance Coaching, Quality Assurance, Scheduling Management, Workplace Standards, Customer Satisfaction

• Review plans, specifications, submittals, and other documents for a complete understanding of the installation.
• Schedule and supervise all installations.
• Responsible for effective manpower planning.
• Procure necessary equipment and materials.
• Control job cost, closely monitoring necessary tasks.
• Attend weekly job meetings and occasional office meetings.
• Assure contractual obligations have been met and all close-out documents are submitted.
• Adhere and enforce all safety procedures.
• Conduct quality checks on a regular basis.
• Responsible for training new employees.

Skills: Project Documentation Review, Installation Supervision, Manpower Planning, Equipment Procurement, Cost Control, Contract Compliance, Safety Enforcement, Quality Assurance, Employee Training

• Set vision and develop departmental goals and objectives to deliver highly technical maintenance skills and timely services to exceed customer satisfaction.
• Provide leadership to staff through continuous feedback as to effectiveness, performance, quality and customer service levels.
• Operate in a “for-profit” mindset.
• Develop, implement, train and measure staff performance based on department objectives and metrics.
• Train staff on proper safety procedures and observe the workforce in the field to ensure compliance.
• Assess employee skill levels and identify appropriate training for improvement.
• Utilize computerized maintenance software to evaluate department efficiency, identify call-back issues, repetitive problems, etc., and to evaluate metrics.
• Apply these metrics to preventive maintenance, cost tracking, manpower, materials and compliance with priority codes and objectives.
• Manage the building systems monitoring systems for HVAC equipment, which will include critical set points for OLAR and research areas.
• Develop and execute an operating budget in excess of $250,000.
• Develop and implement plans for repair and maintenance to include identification, prioritization, budget development, design and scheduling.
• Ensure associated maintenance, repair, and alteration requests meet all applicable codes and assigned deadlines.
• Manage over $500,000 annual personnel budget.
• Ensure overtime budgets are met while supporting after-hours events and emergencies.

Skills: Strategic Planning, Leadership Development, Performance Management, Safety Training, Staff Development, Maintenance Software Utilization, Budget Management, Building Systems Management

• Provide ongoing communication and reporting of site activity to both the client and ABM senior management.
• Inspect HVAC Systems and Related Equipment and evaluate support services effectiveness and use of space and facilities.
• Process all HVAC service via ABM labor resources and or qualified third-party providers.
• Enhance acceptable interior environments.
• Ensure HVAC PM Activity and plant operations meet equipment needs and steer efforts.
• Optimize plant performance and energy containment related to system operations.
• Direct HVAC maintenance and operational personnel and workers engaged in community support, equipment service, installation and repair, facilities equipment repair, and preventive maintenance.
• Work with other managers and coordinate HVAC maintenance to minimize academic impacts.

Skills: Client Communication, HVAC Inspection, Service Coordination, Environmental Quality, Preventive Maintenance, Performance Optimization, Team Leadership, Cross-Department Coordination

• Plan, budget, and schedule HVAC repairs and modifications, including cost estimates, bid sheets, layouts, and contracts for construction and acquisitions.
• Perform audits using SITE to support service planning and HVAC service needs.
• Help develop long-range plans, conceptual designs, and capital outlay requirements and documentation for HVAC plant and infrastructure.
• Formulate and coordinate program specifications, requirements for HVAC proposals and contracts, and associated documents.
• Act as liaison to public utility, environmental, and energy agencies.
• Help monitor all MEP infrastructures and other systems' operation and aid tracking energy profiles against operating performance.
• Work with the client to identify energy conservation measures and implement such.
• Inspect HVAC modifications and installation progress to ensure conformance to established standards.

Skills: Project Planning, Budget Management, Schedule Coordination, Service Auditing, Long-Range Planning, Contract Administration, Agency Liaison, Energy Conservation

• Schedule, direct and provide technical support for HVAC technicians to meet the needs of the team and clients alike.
• Participate in recruiting and training HVAC technicians to support continued growth and industry-leading performance.
• Supervise and direct the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties.
• Review technicians’ work to ensure quality meets established standards, techniques and safety requirements.
• Make recommendations to improve quality and productivity.
• Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company standards.
• Establish and maintain a regular training program to ensure that HVAC technicians are properly trained on the latest techniques and safety procedures for equipment and general working conditions.
• Conduct group and one-on-one meetings with technicians for training, evaluation and general communication.
• Communicate regularly with dispatchers to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
• Participate in developing and monitoring budgets, goals and objectives to ensure departmental success.
• Ensure that all company/department policies are being followed by all HVAC technicians.
• Monitor HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to work efficiently out of the vehicle, and that an adequate inventory of parts and materials is maintained.
• Assist in developing system replacement opportunities as well as promoting maintenance/service agreements.
• Work with other departmental managers to meet company and departmental goals and objectives.

Skills: Technical Supervision, Team Training, Quality Assurance, Performance Review, Process Improvement, Scheduling Coordination, Budget Monitoring, Policy Compliance

• Lead, manage, and hold accountable the team, including 1:1s, team meetings, coaching, etc.
• Consistent involvement in company-sponsored and team-building activities.
• Track technician interactions and performance.
• Deliver unique coaching per tech.
• Work with the dispatch department to make sure the right technician goes to the right job.
• Meet weekly with the dispatch manager to review the team schedule, specific technician needs and review scorecards for areas to surpass the goal.
• Consistently provide service and sales performance support to the techs via ride-alongs, site visits, and coaching calls.
• Represent, deliver and train the Done

Skills: Team Leadership, Staff Coaching, Performance Tracking, Team Building, Dispatch Coordination, Schedule Review, Sales Support, Training Delivery

• Understand and enforce dispatch software processes.
• Assist with pricebook modifications.
• Work with company leaders to develop new team motivations in line with the company’s vision.
• Create the habit and enforce the restock process.
• Enforce quality workmanship standards throughout the team.
• Oversee the technician's technical assessment and check-off list.
• Teach safety meetings and promote a safe work environment.
• Oversee customer issue resolution, including site visits, oversight of repairs, phone call follow-up, and off to Finance for insurance involvement.

Skills: Process Enforcement, Pricebook Management, Team Motivation, Inventory Control, Quality Standards, Skills Assessment, Safety Training, Issue Resolution

• Proven track record in installation and supervisory experience.
• Good presentation skills.
• Able to convey confident and decisive messages.
• Able to enjoy working in the field with diverse teams on varied projects.
• Detail-oriented and highly organized with exceptional follow-through abilities.
• Top performer who can instill pride of workmanship in self and others.
• Passionate about Southern Goodman and loves the brand.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible and great attitude on life.

Qualifications: BS in Mechanical Engineering with 3 years of Experience

• HVAC installation experience is specific.
• Highly proficient with all Microsoft platforms, especially Word and Excel.
• Must be able to accurately type with a 40 WPM average.
• WrightSoft knowledge, load calculation and estimator.
• Must be EPA Certified.
• Must have TDLR licensed.
• Must have experience in Building Automation and HVAC.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management.

Qualifications: BS in HVAC Technology with 6 years of Experience

• Relevant experience in the fields of Mechanical, Electrical, Building Services, Facilities Management, or equivalent.
• Professional Qualification and Certification relating to Air-conditioning and refrigeration will be an advantage.
• Singapore Certified Energy Manager Professional (SCEM)/LEEDS certification would be an added advantage.
• Demonstrated personal commitment and curiosity to be involved in continuously upgrading oneself through various learning channels will be an advantage.
• Solid hands-on practical engineer experience in large-scale properties such as Integrated Resort, Hospitality, Mixed Development, MICE, etc..
• Able to provide engineering services, operational support, and/or operations and maintenance of the facilities, plants and systems.
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
• Ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.
• Dependable individual with integrity, passion, knowledge and drive for improvements.
• Excellent communication and interpersonal relationship skills.

Qualifications: BA in Business Administration with 5 years of Experience

• Strong planning, organizational and prioritization skills.
• Problem-solving skills with proven ability to work within a multi-cultural team.
• Able to manage/execute multiple projects concurrently with minimum supervision.
• Competency in implementing Singapore standards, statutory and regulatory requirements.
• Computer literacy in Microsoft Office Suite applications is a prerequisite.
• Excellent in Numerical, Analytical, Presentation and Project Management skills.
• Well-versed in all aspects of Facilities Financial Management - Budgeting, Forecasting, P&L, CAPEX, etc.
• Able to perform work in the Casino, i.e., should not be included in the Casino Exclusion program.

Qualifications: BS in Facilities Management with 3 years of Experience

• Advanced customer service skills.
• Experience working in the HVAC field.
• Prior supervisory experience preferred.
• Ability to multitask proficiently.
• Ability to be well organized.
• Excellent Phone Presence.
• Advanced-level skills with Microsoft Office Software.
• Related experience and/or training in customer service, sales, or project management, or equivalent combination of education and experience.
• Some QuickBooks experience.
• Sales Coordinator and dispatch experience.
• Advanced-level knowledge of software technologies.
• Install Coordination experience.

Qualifications: BS in Construction Management with 2 years of Experience

• Advanced knowledge of the materials, methods, and tools involved in HVAC maintenance, repair, and replacement. 
• Skill in adapting to a changing work environment and competing demands.
• Ability to read blueprints and other diagrams that relate to machinery, etc., used in plumbing areas.
• Ability to diagnose and replace and/or repair faulty mechanical parts and equipment.
• Ability to identify potential issues, modify processes, and resolve conflicts as the need arises.
• Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing, and coordinating.
• Ability to multitask, assign, and prioritize assignments within the department.
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work.
• Ability to communicate effectively orally and in writing. 
• Ability to delegate, manage, and supervise effectively.
• Ability to lead and motivate to achieve goals.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Must have progressively more responsible Operations Management experience in the Service Industry.
• Direct management experience with direct reports.
• Previous Sales and/or Account Management experience desired, as well as industry networking.
• High-level competence in written and verbal communication.
• Strong presentation skills and proficiency in speaking to large audiences.
• Able to lead and direct diverse teams.
• Must have P.Eng or CET.
• Business Management Experience.
• Must have construction industry management experience.
• Must have HVAC/R Experience.
• Ability to manage performance.
• Ability to foster teamwork.
• Ability to think analytically.
• Ability to think strategically.

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Experience directly related to the duties and responsibilities specified.
• Knowledge of management practices and principles.
• Ability to identify and resolve complex issues.
• Strong computer skills and familiarity with Viewpoint Service Module or similar industry software.
• Excellent oral and written communication skills.
• Experience in the home building industry.
• Ability to be self-motivated and resourceful.
• Ability to build trust with employees and customers.
• Knowledge of local building and electrical codes.
• Able to work in an established family-owned business/atmosphere.
• Able to work vehicles are constantly rotated out at 100,000 miles.

Qualifications: BS in Industrial Technology with 5 years of Experience

• Prior HVAC experience and market knowledge.
• Strong leadership and interpersonal skills.
• Ability to interpret marketing reports, analyze business groups, products, and customers.
• Ability to coordinate, prioritize, multitask and effectively lead through stressful situations.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Strong operational ability and detail-oriented.
• Willingness to work irregular hours of work.
• Excellent verbal and written communication skills.
• Ability to multitask and juggle multiple priorities.
• Ability to complete HVAC installations to manufacturers' specifications and code (furnaces, AC, ductless, water heaters, etc.).
• Ability to identify training needs and create a plan to address them.
• Demonstrated ability to motivate a team.
• Must have a Gas Technician License (G1 or G2).

Qualifications: BS in Energy Management with 4 years of Experience

• Must have management experience.
• Must have service experience.
• Ability to demonstrate technical aptitude.
• Computer proficiency (experience with Wintac, Google Apps, and Lennox Pros).
• Commitment to customer service.
• Ability to lead a team.
• Strong Management skills.
• Marine Operations knowledge.
• Project management experience.

Qualifications: BA in Management with 5 years of Experience