Job Summary: 

• Performs day-to-day activities to assist in the implementation of HR policies and programs
• Executes data collection and analysis against HR metrics and reviews findings
• Coordinates with CEOs, HRBPs on alignment with HR services, programs, and policies being implemented in the market
• Tracks and documents talent trends and local employment regulations
• Fulfills data sharing requests and facilitates communications across functions to support HR programs and processes
• Monitors local policies and programs for alignment with the budget
• Performs and documents talent review and succession planning processes
• Supports Managers with Workday processes, including recruiting, performance management, employee moves, and objective setting
• Answers employee inquiries surrounding benefits, allowances, payroll, and time and attendance

Skills on Resume: 

• HR Policy Implementation (Hard Skills)
• Data Analysis (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Talent Trend Tracking (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Succession Planning (Hard Skills)
• Workday Support (Hard Skills)
• Employee Inquiry Resolution (Soft Skills)

Job Summary: 

• Fulfilling payroll-related tasks, following regulations, and overseeing the maintenance of payroll records and files
• Responsible for the monthly closing of assigned Company Codes
• Mainly responsible for the payroll run in selected months during the year
• Responding to inquiries from employees, internal stakeholders, and authorities concerning payroll deductions and accruals, withholding tax, and social security
• Checking month-end reports, coordinating with accounting, the payroll journal entries, checks, and posting
• Assisting Finance in reconciling all payroll-related accounts and activities
• Processing international school payments and invoices
• Administering of Expats, under consideration of all aspects (CoC/A1, social security, pension fund, etc.)
• Supporting with annual processes such as bonus and salary review
• Assisting with internal, external, and statutory audits
• Driving and contributing to continuous improvement projects within the area of responsibility
• Collaborating closely with the team, across teams in HR Operations/HR Functions/HRBPs

Skills on Resume: 

• Payroll Processing (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Month-End Closing (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Report Verification (Hard Skills)
• Account Reconciliation (Hard Skills)
• Invoice Processing (Hard Skills)
• Expat Administration (Hard Skills)

Job Summary: 

• Provide expert support and guidance to managers on all aspects of employee relations.
• Support HR/business initiatives such as change and transformation, including consultation, redundancy, and TUPE.
• Ensure ongoing compliance with FedEx policy, process, and procedure.
• Stay abreast of current and emerging employment law and employee relations best practices.
• Identify potential people-related issues or opportunities and develop recommendations for HR Management and key stakeholders.
• Advocate and facilitate Diversity, Equity, and Inclusion within the workplace.
• Engage stakeholders with HR systems to support the digital employee experience.
• Lead, champion, and successfully deliver on time ad-hoc projects.

Skills on Resume: 

• Employee Relations Support (Soft Skills)
• Change Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Employment Law Knowledge (Hard Skills)
• Issue Identification (Soft Skills)
• DEI Advocacy (Soft Skills)
• HR Systems Engagement (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• HR Support for employees in the assigned area
• Work closely with the HRS teams and the business to onboard new hires and assist with leavers
• Partner with the Benefits Team and external providers
• Maintain and manage employee files and employment-related documentation and processes by regulatory requirements
• Work with Managers, Employees, and HR Management Partners
• Manage terminations and leaves of absence by local legislation
• Support the TA team by managing the workers' council process for all Germany-based hires
• Coach and assist hiring managers through mobility and expat issues
• Ensure compliance with local Occupational Health and Safety regulations by partnering with REW/Facility Management, the workers council, and external providers
• Partner with other HR functions and internal resources to execute HR initiatives and client-specific programs
• Evaluate and drive HR process excellence and efficiency throughout the region, sharing best practices
• Partner with Legal, update and communicate country-specific policies, ensuring compliance by country
• Support OH&S requirements in the DACH Region
• Liaise with the HR team on new products, services, and program delivery to the EMEA client base

Skills on Resume: 

• HR Employee Support (Soft Skills)
• Onboarding Assistance (Hard Skills)
• Benefits Coordination (Hard Skills)
• Document Management (Hard Skills)
• Termination Management (Hard Skills)
• TA Support (Hard Skills)
• Expat Coaching (Soft Skills)
• OH&S Compliance (Hard Skills)

Job Summary: 

• Executes and delivers assigned HR Services according to the defined Service Level Agreements.
• Handles complex/escalated tasks.
• Supports and coaches others in the team with defined tasks.
• Delivers HR Service support to the HR community, managers, and employees.
• Shows customer service mindset and a proactive way of working to serve the customers with a “can-do” attitude.
• Recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers.
• Leads some process improvement activities and participates in various quality control and audit activities.
• Communicates information regarding policies and standards on assigned processes to internal customers.
• Entry records employee enquiries in an appropriate IT system (ticket tool).
• Performs data entry into appropriate systems for assigned HR Services.
• Maintains a high level of data quality and accuracy in the systems.

Skills on Resume: 

• HR Service Delivery (Hard Skills)
• Task Escalation Handling (Hard Skills)
• Team Coaching (Soft Skills)
• Customer Service Mindset (Soft Skills)
• Process Enhancement (Hard Skills)
• Process Improvement (Hard Skills)
• Policy Communication (Soft Skills)
• Data Entry Accuracy (Hard Skills)

Job Summary: 

• Processing of employees' claims like EPFO, superannuation, EPS claims, gratuity settlements for ex-employees, transfer outs, loans, and pension as per statutory guidelines.
• Processing and tracking employee PF loan - EMI start and closure updates, and resolving employee queries related to PF settlements, superannuation, and gratuity.
• Handling monthly/annual compliances relating to PF remittance, PF returns, quarterly TDS return, and annual income tax return of the trust
• Coordinating with all locations for monthly pension, inspection charges, and admin charges.
• Accounting of payments, receipts of the trust transactions, and projection of funds for investments
• Coordinating with auditors for verification of regular payout documents and trustees for signature, and reconciling bank accounts and submitting the same to the benefits manager.
• Coordinating with bankers for PF settlements and loan amount disbursement to employee accounts on time, and also with LIC for superannuation claims.
• Maintaining and recording books of accounts of ABB India Employees PF Trust, ABB Gratuity Trust, and other related documents, and management of the Employee Filing Room.

Skills on Resume: 

• Claims Processing (Hard Skills)
• PF Loan Management (Hard Skills)
• Compliance Handling (Hard Skills)
• Location Coordination (Soft Skills)
• Fund Projection (Hard Skills)
• Audit Coordination (Soft Skills)
• Banker Liaison (Soft Skills)
• Accounts Maintenance (Hard Skills)

Job Summary: 

• Answer general and routine inbound calls and electronic requests about Human Resource programs and procedures, as well as other inquiries in more specialized areas, such as benefits, compensation, payroll, talent development, etc.
• Identify and escalate complex inquiries or cases.
• Interpret HR policies, procedures, and guidelines to provide advice and guidance to employees.
• Operate internal technology/systems effectively and efficiently to manage requests and provide excellent customer service, including managing requests through LiveChat and ticketing system technology.
• Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route to the appropriate team for further processing on time.
• Follow up on missing or incomplete information or applicable approvals following internal compliance guidelines.
• Ensure legislative and internal compliance and data integrity are adhered to for all transactions.
• Partner with internal teams, e.g., corporate, and regional HR staff, Data Services, Payroll, Benefits, and other HR teams, to ensure timely resolution of requests.
• Achieve identified operational metrics in support of the delivery of the team’s services and best practices.

Skills on Resume: 

• Inquiry Response (Soft Skills)
• Case Escalation (Soft Skills)
• Policy Interpretation (Hard Skills)
• System Operation (Hard Skills)
• Document Preparation (Hard Skills)
• Compliance Follow-Up (Hard Skills)
• Data Integrity (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage and execute the immigration process for each case from beginning to end, according to the agreed procedures, and for all types of work and residence permits
• Ensure compliance in Switzerland regarding immigration procedures
• Deliver a high level of HR Operations support to the HR community, business managers, and employees according to defined Service Level Agreements and with accurate and timely processing of information, while ensuring that quality controls are maintained
• Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
• Communicate information regarding policies and standards on the processes to internal customers clearly and concisely to ensure understanding and adoption
• Process relevant activities in the Employee Life Cycle environment
• Identify opportunities for improvement based on feedback and experience
• Provides on-demand reports related to the process.
• Prepares information and documents for external authorities (social security, income tax, etc.) and oversees/quality checks the work of other HR Services Specialists.

Skills on Resume: 

• Immigration Process Management (Hard Skills)
• Compliance Assurance (Hard Skills)
• HR Operations Support (Hard Skills)
• Customer Service (Soft Skills)
• Policy Communication (Soft Skills)
• Employee Life Cycle (Hard Skills)
• Process Improvement (Hard Skills)
• Reporting Preparation (Hard Skills)

Job Summary: 

• Responds to questions on administrative procedures and practices via multiple channels.
• Uses systems to document and call out, following the appropriate processes.
• Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems.
• Researches and resolves all problems on time, and works on more than one issue simultaneously, and prioritizes the vitality of requests.
• Probes cases to resolve the root cause of the issue or questions to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.

Skills on Resume: 

• Administrative Support (Soft Skills)
• System Documentation (Hard Skills)
• Request Supervision (Hard Skills)
• HR Services Education (Soft Skills)
• Issue Resolution (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Query Identification (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks. 
• Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, drive performance, and achieve results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes. 
• Attends required training sessions to stay updated on HR policies and procedures
• Utilizes software, databases, scripts, and tools appropriately
• Maintains a global knowledge base for assigned projects
• Encourages a culture of self-service by guiding customers to resolve their requests using self-service tools (ServiceNow, etc.)

Skills on Resume: 

• System Utilization (Hard Skills)
• Independent Tasking (Soft Skills)
• Service Improvement (Hard Skills)
• Compliance Maintenance (Hard Skills)
• Policy Training (Hard Skills)
• Tool Utilization (Hard Skills)
• Knowledge Base Management (Hard Skills)
• Self-Service Guidance (Soft Skills)

Job Summary: 

• Maintains complex records related to HR, Benefits, Payroll, and Union records 
• Responds to inquiries in the area of responsibility timely, accurate, and professional manner
• Collects data/information for internal department use in special projects or reports.
• Updates information and reports typically on the computer
• Checks information for accuracy
• Attends to phones to support customer requests through the Associate Contact Center.
• Routes calls to other appropriate areas or contacts.
• Reviews information/data and makes decisions within well-defined guidelines, parameters, and instructions
• Examines and prioritizes documents to determine work to be completed or the best course of action

Skills on Resume: 

• Record Maintenance (Hard Skills)
• Inquiry Response (Soft Skills)
• Data Collection (Hard Skills)
• Information Updating (Hard Skills)
• Accuracy Checking (Hard Skills)
• Phone Support (Soft Skills)
• Call Routing (Soft Skills)
• Document Prioritization (Hard Skills)

Job Summary: 

• Collects information for specific intra-department reports
• Creates and maintains complex reports
• Shares information and reports with other functional groups and HR teams while ensuring that the information is kept confidential and secure.
• Sorts, files, and maintains invoices, receipts, contracts, or other special department documents
• Compiles minor statistical data
• Makes and checks routine one and two-step math calculations
• Accumulates data necessary to determine accurate payment processing or remittance
• Completes keyboarding projects such as preparing correspondence and mailings
• Checks own work for accuracy

Skills on Resume: 

• Report Creation (Hard Skills)
• Confidential Information Sharing (Soft Skills)
• Document Filing (Hard Skills)
• Statistical Data Compilation (Hard Skills)
• Math Calculations (Hard Skills)
• Payment Processing (Hard Skills)
• Keyboarding Tasks (Hard Skills)
• Accuracy Checking (Hard Skills)

Job Summary: 

• Perform day-to-day processing of HR requests for related HR services (Employee Life Cycle, Talent Acquisition, Global Mobility, Learning & Development).
• Provide advice and expertise to employees, people managers, and HR BPs, including contract terms and conditions, parental leave, product allocation, external study, and performance development processes.
• Support internal customers by communicating, informing, and consulting regarding policies and standards, as well as preparing information and documents for external authorities.
• Execute all matters about personnel for the hiring and exit process of employees and maintain and update personnel files timely and proper manner.
• Execute time and attendance operations.
• Assist with and take responsibility for the HR database and the implementation of global organizational requirements.
• Work as a backup for other HR service lines and project teams.
• Be part of a team that actively seeks customer feedback to improve levels of service.
• Support HR administrative processes, projects, and ad hoc projects

Skills on Resume: 

• HR Request Processing (Hard Skills)
• Employee Advising (Soft Skills)
• Policy Communication (Soft Skills)
• Personnel File Management (Hard Skills)
• Time Attendance Operations (Hard Skills)
• HR Database Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Respond to chats, calls, and service requests from employees, managers, and other HR team members on time with a customer focus and to resolve 90% of the inquiries on first contact.
• Provide input and guidance to managers and employees regarding the understanding of HR policies, procedures, forms, and processes.
• Identify employees’ questions and requests.
• Answer inquiries by clarifying desired information, researching, and providing information.
• Resolve problems by clarifying issues, researching and exploring answers, and alternative solutions, and escalating unresolved problems to the supervisor.
• Coordinate other HR functional support activities as assigned by the manager.
• Anticipate and respond to customer needs, and follow up until needs are met.
• Maintain proactive contact with customers to ensure awareness of status until resolution.

Skills on Resume: 

• Inquiry Resolution (Soft Skills)
• Policy Guidance (Soft Skills)
• Question Identification (Soft Skills)
• Information Research (Hard Skills)
• Problem Solving (Soft Skills)
• HR Support Coordination (Hard Skills)
• Customer Follow-Up (Soft Skills)
• Proactive Communication (Soft Skills)

Job Summary: 

• Provide HR advice across the employee life cycle (such as employment contracts, remuneration review, product benefits, reportable fringe benefits tax statements, performance management, etc.)
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
• Assist in the training and coaching of less-experienced team members
• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve HR administrative processes
• Make appropriate decisions, using sound judgment
• Use resources efficiently
• Search for less costly ways of performing job functions

Skills on Resume: 

• HR Advisory Support (Soft Skills)
• Team Partnership (Soft Skills)
• Idea Receptiveness (Soft Skills)
• Training Assistance (Soft Skills)
• Positive Environment Contribution (Soft Skills)
• Adaptability (Soft Skills)
• Process Improvement (Hard Skills)
• Resource Efficiency (Hard Skills)

Job Summary: 

• Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (e.g., Attract To Onboard, Redeploy To Retire, Assess To Reward)
• Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls)
• Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.
• Support Global HR Centers of Excellence with feedback on business usage of HR processes, pain points, and knowledge gaps.
• Participate in project activities
• Embed customer care principles into daily activities
• Comply with data privacy rules and regulations
• Ensure consistent and reliable service delivery for customers served.
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
• Align service delivery and quality with the overarching objectives of the global HR Support Solutions organization.

Skills on Resume: 

• HR System Support (Hard Skills)
• Multi-Channel Service (Soft Skills)
• Inquiry Resolution (Soft Skills)
• Feedback Provision (Soft Skills)
• Project Participation (Hard Skills)
• Customer Care (Soft Skills)
• Data Privacy Compliance (Hard Skills)
• Service Improvement (Hard Skills)

Job Summary: 

• Manage service quality expectations and address customer concerns
• Ensure operations according to defined KPIs and SLAs.
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.
• Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
• Collaborate with peers within the region and globally to ensure the HR Support Solutions network provides consistent and effective services to customers.
• Achieve HR Support Solutions' vision by driving global consistency through collaboration.
• Continuous contribution to the improvement of the performance of the Shared Service Centre
• Reaching high customer satisfaction through consistent, high-quality delivery and application of customer care principles (measured by defined stakeholder feedback)
• Provide feedback, coaching, and advice for contacts in both HR and the business (measured by defined stakeholder feedback)

Skills on Resume: 

• Service Quality (Hard Skills)
• KPI Monitoring (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Service Collaboration (Soft Skills)
• Global Alignment (Soft Skills)
• Performance Improvement (Hard Skills)
• Customer Care (Soft Skills)

Job Summary: 

• Build knowledge and understanding of HR policies, practices, and procedures, including employee benefits
• Responding to all queries ("tickets") raised in Service Now (the internal HR case management system) by employees within the agreed Service Level Agreement (48 hours).
• Review and approve all absence data requests in Workday (HR system)
• Provide visa letters for employees either traveling to a non-EU country or traveling within the EU on business.
• Generate employment reference letters and certificates, e.g., for childcare, finances, housing, etc.
• Maintain both the physical employee files as well as e-files.
• Provide information monthly regarding any employee changes, all types of leave, meal vouchers, and gift vouchers in a report to EMEA payroll by agreed dates.
• Provide reporting to the relevant Government authorities
• Provide coverage for other EMEA countries during team holidays/sickness
• Provide support through the end-to-end onboarding processes for all new hires in conjunction with the Onboarding Lead, including both Workday and non-Workday (internal HR system) processes to meet country-specific requirements.
• Support the offboarding process in conjunction with the Offboarding Lead, both in and outside of Workday (internal HR system), ensuring follow-up with the employee and relevant paperwork is processed and issued to employees and relevant Government authorities.

Skills on Resume: 

• HR Policy Knowledge (Hard Skills)
• Ticket Response (Soft Skills)
• Absence Approval (Hard Skills)
• Visa Letter Generation (Hard Skills)
• Reference Letter Creation (Hard Skills)
• File Maintenance (Hard Skills)
• Payroll Reporting (Hard Skills)
• Onboarding Support (Hard Skills)