• Perform day-to-day activities to assist in the implementation of HR policies and programs
• Execute data collection and analysis against HR metrics and review findings
• Coordinate with CEOs, HRBPs on alignment with HR services, programs, and policies being implemented in the market
• Track and document talent trends and local employment regulations
• Fulfill data sharing requests and facilitate communications across functions to support HR programs and processes
• Monitor local policies and programs for alignment with the budget
• Perform and document talent review and succession planning processes
• Support Managers with Workday processes, including recruiting, performance management, employee moves, and objective setting
• Answer employee inquiries surrounding benefits, allowances, payroll, and time and attendance

Skills: HR Implementation, Data Analysis, Cross-Functional Coordination, Talent Tracking, Data Sharing, Budget Monitoring, Talent Review, Workday Support

• Utilizes the knowledge management system to respond to requests from HR staff, managers, and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letters related to HR or Payroll data
• Tracks customer contacts and inquiries in the case management system
• Monitors the case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Successfully builds productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful, and confidential approach

Skills: Knowledge Management, System Navigation, Data Processing, Case Tracking, Task Reassignment, Issue Escalation, Relationship Building, Professional Communication

• Successfully execute one or more HR Operations processes.
• Manage service delivery metrics and/or third-party supplier performance concerning the assigned processes.
• Drive increased productivity and compliance through process improvements, standardization, and simplification within assigned areas
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and Baker Hughes policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Build and share area of expertise, keep current with internal and external updates and changes
• Provide ad-hoc operational support for the assigned process.
• Proactively identify and implement initiatives that continually improve the HR Services offering
• Provide support across various systems and process improvement projects

Skills: Process Execution, Service Management, Process Improvement, Quality Compliance, Stakeholder Engagement, Expertise Development, Operational Support, System Support

• Act as the POC to support the CHN site QC review process, manage the defect improvement and prevention actions.
• Act as process SME to lead the process review, improvement, new colleagues training, defect review, etc.
• Maintain, manage, and audit life-cycle process-related data and reports from both inside and outside the HR team.
• Work with the BA team to dive deep into the data of process metrics and reports for process efficiency and automatic reporting.
• As the POC, manage the Knet system and implement the actions as the requests from HR learning team.
• Work closely with stakeholders, take effective actions to prevent pay defects.
• Work closely with global process stakeholders for process standardization and improvement.
• Partner with peers in HR and cross-functional teams to drive alignment of HR programs.
• Understand processes and program regulations and the way they have been translated into the existing technical environment
• Take ownership of customer/employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Meet to set up SLA and KPI
• Participate in the continuous improvement of HR processes.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns via email, phone, and chat/instant messaging.

Skills: QC Support, Process Leadership, Data Management, Metrics Analysis, System Management, Defect Prevention, Process Standardization, Cross-Functional Alignment, Technical Understanding, Customer Resolution, SLA Management, Process Communication

• Delivering HR Service support to the HR community, business managers, and employees according to defined Service Level Agreements.
• Processing complex and escalated HR requests related to multiple service lines (Employee Life Cycle, Compensation & Benefits, Payroll, Talent Acquisition) for an assigned group of employees.
• Providing a high level of support for internal customers, with accurate and timely processing of information for all stakeholders, while ensuring that quality controls are maintained.
• Supporting, coaching, and leading less-experienced staff to enable them to reach their potential.
• Identifying opportunities for improvement based on feedback and experience with customers, and taking the lead on process improvement projects.
• Communicating information regarding policies and standards on assigned processes to internal customers clearly and concisely to ensure understanding and adoption.
• Preparing accurate reports and documents for external authorities (social security, income tax, etc.) and checking the quality of output from other HR Services Specialists.
• Ensuring that all systems and databases remain up to date with current employee and organizational information, maintaining a high level of data quality and accuracy, and providing on-demand reports.
• Living by ABB’s core values of safety and integrity means taking responsibility for actions while caring for colleagues and the business.

Skills: HR Service Delivery, Complex Request Handling, Stakeholder Support, Staff Coaching, Process Improvement, Policy Communication, Report Preparation, Data Accuracy

• Previous HR administration experience with knowledge of HR practices, policies, and processes
• Strong working knowledge and comfort pivoting between different HR systems
• Experience leading and/or working on the implementation of digital platforms
• Passionate about process improvement to prioritize employee experience
• An interest in reporting and intermediate data analysis expertise
• Strong communication skills to establish partnering relationships with the HR Community
• A collaborative, solution-focused approach.
• Skilled at new communication and facilitation tools and techniques (MS Teams, Mural, webinars, Menti, etc).
• Ability to manage multiple demands on time and to work in cross-functional teams.
• An individual who has a proactive way of working to serve customers with a “can-do” attitude.

Qualifications: BA in Human Resource Management with 3 years of Experience

• Experience in HR Compensation & Benefits/Payroll (C&B/PY) function, preferably working experience in a foreign company
• Knowledge of the business environment and structure
• A desire to keep up to date regarding business and industry trends and implications
• A collaborative, solution-focused approach
• Strong written and spoken communication skills in English
• Ability to manage multiple demands on time and to work in cross-functional teams
• A proactive way of working to serve customers with a “can-do” attitude, collaborating and networking skills
• Must have strong analytical skills
• Ability to deal with sensitive information in a discreet manner
• Experience in Microsoft Office - Word, Excel, and PowerPoint

Qualifications: BA in Labor Relations with 4 years of Experience 

• Human Resources work experience
• Have a passion for People Development.
• Experience working within a global business/project comprising a multicultural workforce
• Grasp related laws and regulations
• Expertise in MS Excel and other relevant tools
• Good verbal and written bilingual communication skills
• High degree of autonomy and willing to work under pressure
• Accurate work with high quality
• Patient, careful, and good teamwork spirit

Qualifications: BA in Organizational Leadership with 2 years of Experience 

• Experience in HR Service Delivery in one or more following areas: Payroll, People Administration, Compensation, International Mobility, and Learning
• Previous experience in a Shared Service Center
• Excellent spoken and written English skills
• Strong project and change management skills (Agile or other)
• Experience in the application of Lean or Six Sigma tools and practices, and a Continuous Improvement mindset
• Ability to take initiative and work well within ambiguous environments.
• Ability to collaborate effectively within/across teams, implementing structure and clarity
• Ability to process large amounts of information in a logical and meaningful way
• Excellent interpersonal savvy, communication and problem-solving skills and resourcefulness, and great time management skills
• Growth mindset, self-awareness, and adaptability

Qualifications: BA in Operations Management with 5 years of Experience 

• Experience in customer service or inbound call centers or related experience
• Experience working in a similar resort setting
• Willingness to work varied shifts, including weekends and holidays
• Experience working under the applicable employment and other regulations governing Human Resources policies, procedures, and practices
• General experience in human resources
• Strong practical experience and knowledge of Human Resources operations in hospitality and/or the service industry
• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely, and logically on time and at an appropriate level, while maintaining confidentiality
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Qualifications: BA in Organizational Psychology with 3 years of Experience