HR SERVICES SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 17, 2025 - The Human Resources (HR) Services Specialist has experience in areas such as global payroll, HR generalist functions, employee services, compensation, and document/records management, with a strong understanding of HR data and systems. This role requires proficiency in Microsoft Office, Workday Human Capital Management, ERP systems like SAP, and a solid background in HR Shared Services and outsourced delivery models. The specialist also has excellent process and project management skills, an analytical mindset for problem-solving, and the ability to train new hires in a fast-paced, customer-facing environment.

Essential Hard and Soft Skills for a Standout HR Services Specialist Resume
  • HR Policy Implementation
  • Data Analysis
  • Payroll Processing
  • Talent Trend Tracking
  • Regulatory Compliance
  • Succession Planning
  • Workday Support
  • Change Management
  • Claims Processing
  • Report Creation
  • Cross-Functional Coordination
  • Stakeholder Communication
  • Employee Inquiry Resolution
  • Team Coaching
  • Customer Service Mindset
  • Process Improvement
  • Issue Identification
  • Policy Communication
  • Problem Solving
  • Proactive Communication

Summary of HR Services Specialist Knowledge and Qualifications on Resume

1. BA in Organizational Psychology with 3 years of Experience

  • Experience working in Human Resources
  • Proficiency with Microsoft applications
  • Excellent spoken and written English and German
  • Strong numerical attitude and analytical skills
  • Working knowledge of HR policies and processes
  • Ability to handle confidential issues with discretion
  • Comfortable in an international working environment and a unique company culture
  • Friendly atmosphere in a dynamic team
  • Strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
  • Have a professional, knowledgeable, helpful, and confidential approach

2. BA in Labor Relations with 2 years of Experience

  • Previous shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
  • Experience handling highly confidential and sensitive information.
  • Able to interact daily with peers and customers (typically internal) to exchange or present information.
  • An ability to build stable working relationships internally
  • Experience working with HRIS systems.
  • Proficiency in the Microsoft Office suite.
  • Must have excellent analytical ability
  • Customer focus and process-driven
  • Ability to holistically think about processes and programs, and anticipate the impact of changes on end users
  • Demonstrated ability to complete tasks on schedule and to the specified requirements

3. BA in Human Resource Management with 4years of Experience

  • Experience in HR Shared Services in a global organization.
  • Proficiency in MS Office and excellent written and verbal communication skills.
  • A proactive way of working to serve customers with a “can-do” attitude.
  • Ability and willingness to work on the night shift.
  • Ability to anticipate and understand customer needs and provide guidance
  • Effective communication and the ability to communicate complex Mobility and Immigration matters clearly and concisely, HRS replies in a clear manner
  • Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters
  • Strong project management skills and exposure to difficult or complex projects while managing multiple priorities
  • Ability to influence stakeholders and drive change
  • Ability to navigate HR Services-related technology to provide customer resolution

4. BA in Public Administration with 6 years of Experience

  • Experience working in HR management
  • Understanding of HR or Payroll policies and processes
  • Excellent interpersonal skills and customer service attitude
  • Excellent verbal and written communication in English
  • Excellent organization skills with a strong attention to detail
  • Able to prioritize multiple tasks simultaneously
  • Energetic, proactive manner and action-oriented behavior
  • Strong MS-Office (MS-Excel, MS-Word, MS-PowerPoint) user knowledge
  • SAP-HR working knowledge
  • Be characterised by an independent way of working, the ability to work well in a team, and a high standard

5. BA in Communications with 5 years of Experience

  • HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
  • Experience working in Workday Human Capital Management
  • Good process/project management knowledge
  • Ability to work with complex processes and systems
  • Adapt to ambiguous situations with innovative thinking
  • Ability to work with customers under stress or with complex situations
  • Previous experience working in an HR Shared Services and an Outsourced Delivery model.
  • An analytical mindset, with the capacity to understand customer needs, and to propose viable solutions
  • Proficiency in written and spoken English
  • Working knowledge of ERP (Workday, SAP)
  • Must have solid Excel skills
  • An ability to train new hires
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