• Prepares and maintains employee files for new hires and existing employees
• Maintains databases and spreadsheets, and creates reports and other internal tools
• Provides support to Human Resources initiatives and staff 
• Models appropriate behaviors to staff
• Establishes rapport and maintains effective relationship-building behaviors with staff and members
• Facilitate smooth and positive employee onboarding and offboarding processes
• Organise and maintain up-to-date employee personnel data records with accuracy and consistency
• Respond and guide employees’ queries on general HR-related matters
• Review and improve processes to optimise HR operations and performance
• Support and manage HR initiatives to drive engagement and culture
• Provide support to ad-hoc HR projects
• Own month-end close, quarter-end and year-end processes (HRM, HRD, C&B, etc)
• Cross-functional collaboration with business partners for process improvements and efficiencies
• Assist with driving global payroll strategy to align on refining current payroll operations to ensure consistency and accuracy

Skills: Employee Records, Data Reporting, HR Support, Onboarding Process, Query Resolution, Process Improvement, Cross Collaboration, Payroll Operations

• Assist in the recruitment process by communicating with agencies and candidates about scheduling interviews
• Analysing CVs and conducting interviews with candidates, whilst liaising with managers
• Complete the onboarding process for individuals by requesting personal information
• Providing new starter packs whilst working with benefit providers
• Conducting inductions for new hires
• Create purchasing orders and process invoices from vendors effectively
• Provide knowledge to employees on their eligible benefits, such as health, life insurance and pension
• Create contracts efficiently whilst ensuring they meet the needs of legal requirements
• Point of contact for all employees, regarding HR queries, whilst referring communication to the appropriate individual
• Collecting information in regards to payroll and inputting the data into a spreadsheet every month for all EMEA countries
• Verify the candidate’s background by contacting references and ensuring all employment checks are conducted
• Lead and manage the Internship programme

Skills: Recruitment Support, Interview Coordination, Onboarding Process, Benefits Guidance, Contract Creation, Payroll Data, HR Queries, Internship Management

• Administer benefit plans, including enrollments, plan changes, and terminations
• Verify and process monthly benefit billing for all plans and maintain documentation
• Oversee annual benefits open enrollment with assistance from brokers
• Prepare payroll, including data entry and completing internal forms
• Complete the employee life cycle in the human capital management system
• Handle leaves of absence following state and federal laws and school policy
• Answer escalated employee questions and interpret benefits plans and procedures
• Manage the pre-employment background check process for all employees
• Guarantee compliance of COBRA administration with a third-party administrator
• Schedule onboarding and offboarding of employees according to internal processes

Skills: Benefits Administration, Billing Verification, Open Enrollment, Payroll Processing, Lifecycle Management, Leave Handling, Background Checks, Onboarding Scheduling

• Act as the primary point of contact for day-to-day HR questions from employees
• Administer and support research of employee benefits including private health insurance, pension, and corporate gym memberships
• Work with the Recruitment, Office Experience, Tech and Professional Development teams in the onboarding of new employees and offboarding of departing employees, taking into account the nuances of onboarding/offboarding in Germany
• Manage documentation processes around employee promotions, raises, and internal transfers
• Maintain company HRIS with accurate and up-to-date employee records, including absence, turnover, and headcount reporting for leadership
• Maintain and manage the internal HR Dropbox folder, ensuring all internal employee files and records are updated and stored effectively
• Using a self-starter and proactive mindset to create ad-hoc reports for senior leadership and the global HR team
• Contribute to monthly payroll inputs and work with the Finance Manager and Office Head on collecting documentation from new starters, creating letters, updating internal templates, and supporting with recurring tax and payroll queries
• Support the HR Manager in creating an HR manual for the Hamburg office and help design, implement, and drive company policies
• Take ownership of specific projects or initiatives as directed by the HR Manager
• Using a proactive mindset to focus on operational excellence, pitching innovative solutions to the HR team to improve internal efficiency and reduce administrative burden
• Maintain strict confidentiality at all times to build trust in the organization and the Human Resources function
• Strong focus on regional remit, with an opportunity to work on Global HR projects from time to time

Skills: HR Queries, Benefits Support, Onboarding Coordination, Document Management, HRIS Maintenance, Ad-hoc Reporting, Payroll Input, Policy Development

• Send communications to candidates about post-offer acceptance next steps, pre-day 1 tasks, their first week at NORC and enrollment in the NORC Launch program
• Provide a high-touch onboarding experience to ensure new hires feel welcome, excited, and at ease
• Serve as support to Hiring Managers and various internal stakeholders to ensure the candidate has a seamless onboarding process, including confirming laptop and other technology set up is ready to go
• Deliver new hire orientation and NORC Launch regularly
• Create and coordinate content updates with the Communications team
• Send a survey to new hires post-orientation and organize feedback received
• Flag feedback that needs management review and work with the Director of T&D to propose solutions or updates to the content delivered
• Help HR leadership identify gaps in the onboarding process or steps that can be made more effective, efficient, and/or create a better experience for new hires, to include a review of current practices supporting the Field and TSSO (Call Center) organization
• Collaborate with the Training and Development team to develop new training to support new hires and/or early career professionals in all segments of the organization

Skills: Candidate Communication, Onboarding Experience, Tech Setup Support, Orientation Delivery, Content Coordination, Feedback Management, Process Improvement, Training Development

• Performs benefits administration through ADP Workforce Now, including claims resolution, change reporting and communicating benefits information to employees
• Assists with recruitment efforts for both exempt and nonexempt personnel
• Assists in the evaluation of reports, decisions and results of the department about established goals
• Recommends new approaches, policies and procedures to continually improve the efficiency of the department and services performed
• Maintains compliance with federal, state and local employment and benefits laws and regulations
• Maintains human resource information system records and compiles reports from the database
• Helps to coordinate, plan and schedule comprehensive interviews and first day itineraries, meeting requests and seminar/presentation preparation
• Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations
• Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement
• Assists with annual performance management process, 360 reviews and employee surveys
• Assists with managing leave administration

Skills: Benefits Administration, Recruitment Support, Compliance Monitoring, HRIS Reporting, Interview Coordination, Policy Communication, Exit Analysis, Leave Management

• Provide timely response and support to all employees’ questions and inquiries as they relate to benefits, the employee handbook and policies
• Assists with all benefits administration from enrollment to termination, processes updates in HR Information System (HRIS) and on vendor websites, and liaises with vendors to address and administer insurance claims
• Monitor employee leave balances and policies
• Prepare semi-monthly payroll and international hires payroll monthly
• Administer compensation changes in HR systems, and employment change letters to employees, and participate in salary surveys
• Process employee terminations, update all HR systems and perform other off-boarding tasks
• Support with the recruitment process such as job ads, using BambooHR Applicant Tracking System (ATS) and other job boards, and identify potential candidates through searches on recruitment platforms
• Maintain relationships and communication with applicants
• Assist with employee onboarding such as new hire employment documents, employee onboarding schedules, liaise with IT, office facilities, and hiring managers
• Co-administer the internship programs
• Assist with HR programs and provide support on global initiatives
• Process the department vendor invoices for payment
• Maintain department filing system (organizational charts, job descriptions, policies), employee records and reports, in compliance with government regulations and audit requirements
• Assist with the HQ and global HR reporting

Skills: Benefits Support, Leave Monitoring, Payroll Processing, Compensation Updates, Offboarding Tasks, Recruitment Support, Onboarding Coordination, HR Reporting

• Assist in recruitment to support the company’s operations growth (arranging interviews)
• Employee orientation and training logistics and recordkeeping
• Assist in the onboarding process (create employee badge, prepare new hire announcement email, send prepared arrival and departure email)
• Apply for applicable work passes/work visas as required by employees
• Tracking of renewal status and preparing the contract documents and notifying the employee to sign the contract
• Assist HR Manager in the formulation and implementation of HR policies and strategies that include attraction, career development, compensation and benefits, training and development, and change management
• Maintain, update and educate employees on HR policies and employee handbooks
• Provide support in arranging for team building, gathering and company dinner and dance

Skills: Interview Scheduling, Training Records, Onboarding Support, Visa Processing, Contract Tracking, Policy Implementation, Employee Communication, Event Coordination

• Experience in a recruitment environment
• Must have excellent organization skills
• Proficient in MS Office and computer applications
• Self-motivated, well-organized and able to work independently
• Strong interpersonal and communication skills
• Ability to pick up trends and engage in social media platforms
• Excellent command of spoken and written English, and command of Putonghua
• Able to work independently as well as part of a team, with flexibility
• Willingness to learn and take initiative on a variety of tasks and projects
• Prior experience handling confidential business matters and information with discretion
• Capable in office applications and software, as well as Human Resource Information Systems (HRIS)

Qualifications: BA in Human Resource Management with 6 years of Experience

• Experience working in a fast-moving, complex, ever-changing environment
• Ability to use sound judgment and research skills to identify the right solution to meet business needs
• Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs
• Must have strong attention to detail
• Basic knowledge and understanding of HR policies, processes and regional employment laws
• Working experience in HR Operational 
• Self-reliant, flexible and positive attitude as well as willingness to adapt to changes
• Must have problem-solving skills
• Must be fluent in German or French or English
• Proficiency in Microsoft Office, Excel and PowerPoint 

Qualifications: BA in Organizational Leadership with 4 years of Experience

• Prior internship or office experience
• Excellent organizational skills and a keen eye for attention to detail 
• Proven ability to handle multiple tasks in a fast-paced environment
• Possesses strong verbal communication, writing and interpersonal skills
• Ability to form strong cross-functional relationships
• Demonstrated use of analytical skills, both using tools (ex., Excel, Business Objects, etc.) and problem-solving/critical thinking skills
• Strong attention to detail while juggling multiple priorities
• Possesses cross-cultural awareness and high emotional intelligence
• Able to be self-motivated and have a strong work ethic and sense of confidentiality
• Must have a “customer service” orientation with the ability to escalate issues
• Flexibility to work/commute in both New York and New Jersey
• Must have computer proficiency, including Microsoft Office Suite of products, Microsoft Office, Excel, Word, PowerPoint and Microsoft Outlook for email, calendar, contacts, scheduling and task management 
• Strong interpersonal, communication (verbal and written), presentation and networking skills
• Demonstrates ability to work in a fast-paced environment with composure, as well as independently

Qualifications: BS in Business Administration with 7 years of Experience

• Must have teamwork capability with high integrity
• Working knowledge of Microsoft Office programs and SAP systems
• Strong ability in time management
• Ability to be proactive and be able to anticipate needs
• Must pay attention to detail
• Must have customer orientation skills
• Excellent written, verbal and social communication skills
• Previous working experience in a call center 
• Previous working knowledge of Sales 

Qualifications: BS in Management with 3 years of Experience

• Working experience in HR
• Previous customer service experience
• Proficiency in the Microsoft suite including Word, PowerPoint, and Excel 
• Ability to work with data and use basic formulas
• Must be detail-oriented, with a drive for process improvement
• Experience with performing analysis
• Comfortable with navigation of systems and can "self-teach”
• Able to work at a fast pace with a high degree of accuracy
• Excellent interpersonal and communication skills

Qualifications: BA in Sociology with 2 years of Experience

• Previous work experience ideally in an HR administration/HR Operations/Customer Service Centre role
• Must have written and spoken fluency in the German language 
• Demonstrated excellence in customer service
• Demonstrate accuracy and attention to detail
• Demonstrated problem-solving skills
• Strong verbal and written communication skills as well as telephone and email etiquette skills
• Ability to multitask and prioritize/handle competing priorities in a fast-paced environment
• Ability to understand case notes to provide excellent customer service and to identify/escalate other issues or root causes
• Must be self-motivated to take initiative and ownership of issues
• Ability to identify patterns that could indicate systemic issues
• Demonstrated ability to work with diverse personalities
• Demonstrated ability to function in a team environment
• Demonstrated strong ability to build relationships internally and externally
• Demonstrated ability to adjust to change in a positive, productive manner
• Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences
• Demonstrated ability to handle confidential information
• Demonstrated proficiency in the Microsoft Office suite
• Experience in working with HR Information Systems software, e.g., Workday, SAP, Service Now

Qualifications: BS in Industrial-Organizational Psychology with 8 years of Experience

• Strong knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Ability to work on shifts that are aligned with Operations at the location's Fulfillment Center
• Must have strong analytical skills
• Able to identify problems and root causes, work with numbers, data, run metrics and pull reports, etc
• Must have Level 4 according to the European Qualification Framework 2
• Experience in employment law, HR / Payroll
• Able to maintain utmost confidentiality and protect sensitive HR information
• Ability to work independently and thrive in a fast-paced environment
• Excellent written/verbal communication skills
• Must be fluent in Spanish

Qualifications: BS in Labor Relations with 4 years of Experience

• Experience within a manufacturing environment
• Ability to handle confidential information appropriately
• Comfortable working in a fast-paced environment
• Proficient in Microsoft Word applications
• Strong problem-solving capability
• Excellent verbal and written communication skills
• Comfortable interacting with employees at all levels
• Solid experience in general HR functions in sizable organizations in the financial industry
• Ability to interact with people at all levels
• Good team player, proactive, mature, excellent analytical skills 
• Able to work with minimal supervision
• Demonstrable evidence of the ability to be flexible, adjust plans quickly to meet changing business needs

Qualifications: BA in Public Administration with 5 years of Experience