Job Summary:

• Coordinates the Corporate Services directors’ team meetings and helps develop and manage the team’s strategic work plan
• Creates content and leads the format of the monthly Corporate Services team meeting
• Develop content and manage the annual Corporate Services’ team Away Days
• Manage the 2 staff members assigned to the Operations Support Team
• Manage all external relationships in areas of responsibility
• Conduct SAP Talks that focus on employee development in the context of the existing role and future career aspirations
• Ensure all team members have the support they need to be successful in the remote working environment
• Build and deploy the proper frameworks, analytics, and knowledge bases, and make sure everything is working correctly.
• Implement global health & safety initiatives within stores.
• Align and closely collaborate with other HQ teams and local teams managing the dark stores operation in each market.
• Work and travel to local markets in order to improve both operational KPIs as well as customers' success globally.

Skills on Resume: 

• Strategic planning (Hard Skills)
• Meeting facilitation (Soft Skills)
• Content creation (Hard Skills)
• Team management (Soft Skills)
• Stakeholder engagement (Soft Skills)
• Employee development (Soft Skills)
• Remote support (Soft Skills)
• Framework deployment (Hard Skills)

Job Summary:

• Oversee and manage all global production and operations as well as the team.
• Manage production from the point of when development is finalized.
• Create, manage and oversee the time and action calendar for all current and future Commerce projects.
• Maintain project timelines to ensure tasks are accomplished on time and actively improve processes and systems.
• Build a world-class consumer operational experience, with full accountability for fast and flawless execution across a highly cross-functional team.
• Oversee multiple functions, such as purchasing, production, supply chain, sourcing, warehouse, and E-commerce.
• Represent Global Ecommerce operations in daily stand-ups, regular meetings with Product and Management teams, and E-commerce sales reviews.
• Manage vendor operational excellence through relations, data-driven metrics, and continuous improvement activities.
• Monitor and report on key operational metrics to drive the continuous improvement of distribution and logistics networks.
• Work closely with customer service to troubleshoot and ensure timely resolution of operating issues when communicating across key internal stakeholders.
• Maintain weekly WIP reports from factories/vendors and monitor if the production process on each order is in time and action.
• Oversee production costing and profitability.
• Problem-solve issues pertaining to production, shipping, and clearing.
• Manage and maintain ERP systems and integrations.

Skills on Resume: 

• Operations management (Hard Skills)
• Project coordination (Hard Skills)
• Timeline oversight (Hard Skills)
• Process improvement (Soft Skills)
• Cross-functional leadership (Soft Skills)
• Supply chain (Hard Skills)
• Vendor management (Soft Skills)
• ERP systems (Hard Skills)

Job Summary:

• Consult with regions and the top 12 markets on how they intend to drive efficiency and effectiveness through offshoring.
• Manage communication across market and offshoring teams and maintain positive relationships with all stakeholders.
• Collaborate with trading teams to ensure campaigns are pacing and meeting agreed upon KPIs.
• Provide a point of escalation for excellence queries from regions and markets.
• Negotiate between regions to ensure clear priorities for offshored teams.
• Set up off-shored teams of around 100 practitioners to support global business needs. 
• Keeping all regional and global stakeholders informed of progress against project milestones.
• Leverage the knowledge within the Global Operations team to ensure the offshored team has the skills and knowledge to deliver to Xaxis’ Excellence Standards.
• Monitor and highlight any discrepancies against excellence standards to allow the offshored team to rectify.
• Ensure workflow processes are in place to allow the clear and timely communication between offshored teams and onshore counterparts
• Work with GroupM Services and the Global Operations Engineering team to deliver tools to help monitor the workflow between on- and off-shored resources.
• Monitor the utilisation rates of markets, identifying under-utilisation issues and helping drive successful resolutions.
• Establish partnership with regional operations teams to solicit feedback that will help determine the optimum structure of the offshoring team.

Skills on Resume: 

• Offshoring strategy (Hard Skills)
• Stakeholder communication (Soft Skills)
• Campaign monitoring (Hard Skills)
• Issue escalation (Soft Skills)
• Conflict resolution (Soft Skills)
• Team setup (Hard Skills)
• Milestone tracking (Hard Skills)
• Workflow optimization (Hard Skills)

Job Summary:

• Plan, hire, and manage smart, engaged & hardworking global and local teams. 
• Growing Crypto footprint across different products and markets
• Leading and executing core infrastructure projects
• Proactively searching for new features to provide a seamless customer experience. 
• Lead the team of operations monitoring agents.
• Implement simple automation (no tech required) to make the area's operations more efficient by identifying more quickly when a driver is out of route or very late in order to support them.
• Communicate with the customer and keep them informed of the status of route
• Develop new technological tools that give us greater control of the operation without the need to grow the team at the same pace as number of routes. 
• Coach and manage a professional team, build further the organization to develop the business.
• Develop the existing supply base of Edmac into a performant & reliable supply chain.
• Overview of the daily operations, including shipping, warehousing, logistics & purchasing, towards a service-level which is every day a little bit better than the day before.
• Bring inventory management to the next level.
• Develop a long-term vision of Distribution Centres around the world in order to ensure an optimal supply chain to customers in the different regions.

Skills on Resume: 

• Team leadership (Soft Skills)
• Market expansion (Hard Skills)
• Project execution (Hard Skills)
• Customer experience (Soft Skills)
• Operations monitoring (Hard Skills)
• Process automation (Hard Skills)
• Tool development (Hard Skills)
• Inventory management (Hard Skills)

Job Summary:

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization, focused on operations
• Administer and direct the group’s internal operations including processes, policies and documentation, to ensure all functions of the business work together in a highly productive and efficient manner
• Actively pursue strategic and operational objectives
• Monitor all activities associated with business operations and ensure compliance
• Prepare reports for the partners and board
• Coordinate with the management team and ensure optimal results for all operations
• Coordinate with the FD and Finance Team to prepare forecasts for regions
• Develop and implement various internal control measure for preparing reports
• Prepare plans and ensure staff are compliant with all finance procedures and policies set by FD and CFO
• Coordinate with the management team and ensure optimal results for all operations and offices
• Monitor everyday activities and work with Account Managers to resolve any customer complaints appropriately
• Assist in the integration of all working practices across multiple offices

Skills on Resume: 

• Operational coordination (Hard Skills)
• Process management (Hard Skills)
• Strategic planning (Hard Skills)
• Compliance monitoring (Hard Skills)
• Report preparation (Hard Skills)
• Forecast planning (Hard Skills)
• Internal controls (Hard Skills)
• Customer resolution (Soft Skills)

Job Summary:

• Design and implement the processes and systems that ensure tasks move smoothly around the organisation
• Setting and tracking internal SLAs, task management, and anticipating and communicating future workload across teams.
• Working with the Head of Global Ops and the Strategic Programme Manager to develop and maintain company dashboards to track key internal metrics.
• Working closely with the business teams (Sales, Customer Success and Service, Business Product Solutions) 
• Ensure clinical and science dependencies on business success are appropriately prioritised and delivered effectively with the Clinical & Science team, including building and managing a help/ticketing center.
• Working closely with these teams, ensure that input and sign-off are required across the business
• Support communication and ensure information is gathered effectively and in a timely manner.
• Owning and managing the smooth running of internal ops tools, including Zoom Phones, Airtable, Trip Actions, Google Groups etc
• Supporting the administration of the internal operations of the company. 
• Follow-up new trends in warehousing & packing, including 3D, cobots, drones, new IT systems, …
• Ensuring customer satisfaction in terms of delivery, performance and quality.
• Initiate & steer various purchasing projects, in co-operation with buyers.
• Extend the Edmac product portfolio by re-engineering more of the key components used by the Atlas Copco competitors. 
• Make final decisions on supplier selection and component qualification.

Skills on Resume: 

• Process design (Hard Skills)
• SLA tracking (Hard Skills)
• Dashboard management (Hard Skills)
• Cross-team collaboration (Soft Skills)
• Helpdesk oversight (Hard Skills)
• Information gathering (Soft Skills)
• Tool administration (Hard Skills)
• Supplier selection (Hard Skills)

Job Summary:

• Provide day-to-day business direction and support to the SWLM team
• Ensure each SW instance present on the server is licensed
• Work with Asset Management to ensure each license is renewed timely and that SW maintenance is always present
• Avoid additional cost by avoiding purchasing unnecessary licences - check free license pool before SW license order request is raised
• Check SW is properly licensed and ensure any non-compliance is resolved
• Acquire software quotes and obtain executive spend approval
• Manage the E2E process for SW procurement
• Ensure Software maintenance is in place to allow entitled software upgrades
• Monthly analysis of software compliance results
• Take appropriate actions to close installation and entitlement gaps
• Develop and implement various training programs for leaders

Skills on Resume: 

• Team support (Soft Skills)
• License compliance (Hard Skills)
• Asset coordination (Hard Skills)
• Cost avoidance (Hard Skills)
• Procurement process (Hard Skills)
• Upgrade entitlement (Hard Skills)
• Compliance analysis (Hard Skills)
• Training development (Soft Skills)

Job Summary:

• Manage daily activities of the team members to ensure quality service delivery to clients and customers including monitoring service levels, return rate metrics and, x-check responses
• Coach, mentor and develop team members including performance management, utilizing a minimum of monthly one-to-one sessions
• Monitor and manage TM caseloads and Consultant capacity to ensure equally balanced work distribution and delivery of quality service
• Understand and maintain the accuracy of caseload reports
• Assist CSVP/Director in managing client relationships with a focus on timely responsiveness as appropriate for clients
• Ability to look ahead and anticipate both internal and external client needs
• Build and maintain relationships with key support functions
• Seek solutions to ease processes related to front-line service/experience delivery
• Supporting all account functions with the CSVP and identifying strategic solutions to solve challenges
• Ensure team members have the tools and resources needed to perform role responsibilities including current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations
• Serve as the point of contact for and the resolution of escalated issues

Skills on Resume: 

• Service delivery (Hard Skills)
• Team coaching (Soft Skills)
• Workload management (Hard Skills)
• Report accuracy (Hard Skills)
• Client relations (Soft Skills)
• Needs anticipation (Soft Skills)
• Process improvement (Soft Skills)
• Issue resolution (Soft Skills)

Job Summary:

• Escalate issues further to SVP/ VP as appropriate
• Review operational reports for data integrity and accuracy prior to outputs being sent to client(s)
• Conduct and facilitate calls with client(s) for file status and transactional updates
• Manage review of exceptions prior to making recommendations to client
• Work collaboratively with colleagues and with service partners pertinent to execution of position responsibilities
• Participate in prospective global client pursuits including but not limited to contributing to RFP documents and implementation projects
• Coordinate operations efforts for clients with both domestic and international components
• Maintain effective relationships with various government departments and agencies in each region
• Maintain efficient knowledge on all rules and regulations for various business operations including in the area of Information Security.
• Manage daily activities of the  EMEA Relocation Team(s) to meet/exceed client expectations related to service delivery to the client and transferees including proactively monitoring service levels, data integrity/accuracy, and updating ongoing operational reports
• Coach, mentor, and develop  EMEA Relocation Team(s) including performance management
• Understanding and maintaining the accuracy of caseload reports, along with key data points, file notes, and supplier service status information 

Skills on Resume: 

• Issue escalation (Soft Skills)
• Data accuracy (Hard Skills)
• Client communication (Soft Skills)
• Exception review (Hard Skills)
• Team collaboration (Soft Skills)
• RFP contribution (Hard Skills)
• Regulatory knowledge (Hard Skills)
• Performance coaching (Soft Skills)

Job Summary:

• Ensure daily Operations activities are performed and following the established process and tools.
• Monitor processes to ensure service quality, and propose or implement improvements.
• Contribute and reinforce the process to develop systems/applications knowledge (CMDB, Knowledge Base, Services Description and Documentation,…).
• Communicate and cooperate with other IM&T partners for cross organization topics.
• Execute IT service management activities such as Service Reviews, Escalations, Problem Management and analysis, Change authorization, CAB, Reporting, Service Transition to Production.
• Provide input for Service catalogue updates & continuous improvement plans.
• Can act as backup for a Service Delivery Manager and act as coach for other Service Delivery Leads.
• Measure the performance of services provided and ensure continuous improvement action execution.
• Communicate Planned and Unplanned Outages.
• Review RCA with Problem Managers
• Communicate with Service customers on KPIs, Issue Resolution and change request fulfillment.
• Act as a point of escalation for Service customers on Critical issue.

Skills on Resume: 

• Process monitoring (Hard Skills)
• Service improvement (Hard Skills)
• System knowledge (Hard Skills)
• Cross-team communication (Soft Skills)
• IT service (Hard Skills)
• Service catalog (Hard Skills)
• Performance measurement (Hard Skills)
• Issue escalation (Soft Skills)

Job Summary:

• Measure the performance of services provided and ensure continuous improvement action execution.
• Ensure effective delivery of Services and overall performance. 
• Tracks Service Provider performance and Service Levels.
• Ensure smooth relationship and adequate collaboration exists between Service Providers and Givaudan IM&T partners.
• Assists team and act as escalation point for high priority operations (Incidents, requests, changes)
• Accountable for ‘go to production’ risks assessment (management, operation, support) & decision before implementing a change
• Coordinate the implementation of audit recommendations
• Ensure the implementation of security rules as per the policies.
• Ensure that appropriate IT Service continuity plans are executed to support the business and regularly tested.
• Acts as a single point of contact for his domain of responsibility
• Assist the global team during legal investigations
• Participate in risk identification and ranking

Skills on Resume: 

• Performance tracking (Hard Skills)
• Service delivery (Hard Skills)
• Provider management (Soft Skills)
• Collaboration building (Soft Skills)
• Risk assessment (Hard Skills)
• Audit coordination (Hard Skills)
• Security compliance (Hard Skills)
• Continuity planning (Hard Skills)

Job Summary:

• Lead global workstreams with partners in the areas of product readiness, user experience, customer care
• Engage with colleagues across the regional business operations teams in order to educate and transition key activities for ongoing support
• Engage with cross-functional teams (e.g. Business Development, Marketing, Server & E2E, AppleCare, Finance, Analytics & Reporting etc.) to facilitate the program.
• Work with hardware and software engineering teams to track upcoming features and develop customer experience frameworks for operational readiness
• Work side by side with partners to find opportunities to automate, streamline, and optimize processes optimally within the Apple culture.
• Influence decisions and change management through collaboration, leadership and a customer-focused approach.
• Synthesize complex issues into a clear story and/or assess operational opportunities.
• Work with HR to drive the group’s culture and growth mindset to ensure high level of staff retention
• Help deliver appropriate marketing strategies to enhance growth in line with Marketing Plan and in conjunction with Brand Director
• Analyze market and assist with the development of quarterly forecasts for each market region
• Support and manage various key accounts
• Design and implement processes and assist in supporting growth in new markets

Skills on Resume: 

• Workstream leadership (Soft Skills)
• Team engagement (Soft Skills)
• Cross-functional collaboration (Soft Skills)
• Experience frameworks (Hard Skills)
• Process optimization (Hard Skills)
• Change management (Soft Skills)
• Market analysis (Hard Skills)
• Account management (Soft Skills)

Job Summary:

• Leading a team of over 800+ people, including on-site QC experts, team leaders, and back-office functions across the APAC region.
• Ensuring high performance of Inspections Operations, focusing on Productivity, Reactivity, and Innovation.
• Monitoring business KPIs and cost control.
• Engage and grow a team of high-potential talents within the perimeter
• Anticipate internal growth and new businesses’ integration.
• Overseeing all aspects of Operations Excellence from client claims and supplier relations 
• Regulatory compliance and back-office processes supervision.
• Delivering the highest standard of service quality
• Enhancing cost optimization measures to meet within budget.
• Piloting back-office functions in the Company's shared Service Center based in the Philippines
• Producing inspection protocols and reports.

Skills on Resume: 

• Team leadership (Soft Skills)
• Operations management (Hard Skills)
• KPI monitoring (Hard Skills)
• Talent development (Soft Skills)
• Business integration (Hard Skills)
• Regulatory compliance (Hard Skills)
• Cost optimization (Hard Skills)
• Report production (Hard Skills)

Job Summary:

• Manage the implementation of short and long-term operational strategy and planning processes 
• Working closely with the VP Operations, Global Management team, and other senior leaders.
• Project lead the setup and continuous improvement of planning processes
• Develop and follow up on company objectives, operational procedures, and further business processes,
• Resource planning and business performance reviews.
• Support the VP Operations in overseeing and reviewing the performance of departmental projects that span across countries by setting up appropriate regular follow-up procedures.
• Develop strong collaborative relationships with stakeholders in related departments (e.g. Finance) and country organizations.
• Develop routines to monitor performance indicators, highlighting trends and analyzing causes of unexpected variance 
• Enable the business to propose actions for improving business outcomes
• Responsible for customer and partner relationships
• Helping customers navigate through the complexities of international trade.
• Help to build and implement the operational processes and strategies 
• Drive business growth and efficiency for customers.

Skills on Resume: 

• Strategy implementation (Hard Skills)
• Process improvement (Hard Skills)
• Project leadership (Soft Skills)
• Resource planning (Hard Skills)
• Stakeholder collaboration (Soft Skills)
• Performance monitoring (Hard Skills)
• Customer relations (Soft Skills)
• Business growth (Hard Skills)

Job Summary:

• Accountable for operational aspects of the client relationship
• Supports Company vision and value statements, policies and procedures, privacy, security and confidentiality standards and code of ethical behavior
• Work collaboratively with colleagues and with service partners pertinent to the execution of position responsibilities
• Participate in prospective domestic client pursuits including but not limited to contributing to RFP documents and implementation projects
• Coordinate domestic operations efforts for clients with both domestic and international components
• Collaborate closely with the Tech team to continue to improve the product platform
• Provide the highest quality experience for customers.
• Lead hiring, management, and development of a team of Operations Associates.
• Build out and launch offices and operations internationally
• Manage projections related to operational changes while working in a dynamic environment
• Work with the product team to identify opportunities 
• Streamline operations and improve client experience
• Work with senior management to establish KPIs and track results
• Interface with counsel, clients, and regulators to support the growth of the international business

Skills on Resume: 

• Client management (Soft Skills)
• Policy compliance (Hard Skills)
• Team collaboration (Soft Skills)
• RFP contribution (Hard Skills)
• Platform improvement (Hard Skills)
• Customer experience (Soft Skills)
• Team development (Soft Skills)
• KPI tracking (Hard Skills)