WHAT DOES A GLOBAL OPERATIONS MANAGER DO?
Published: Apr 18, 2025 - The Global Operations Manager oversees a team that supports administrative functions, coordinates special projects, and ensures effective workflows across teams for successful product delivery. This role is responsible for implementing systems, updating policies, managing supplier onboarding, and maintaining a project tracker for the Corporate Services directorate. Additionally, this position trains and develops team members, manages supplier relationships, and addresses issues while escalating to the Director of Global Operations.
A Review of Professional Skills and Functions for Global Operations Manager
1. Global Operations Manager Duties
- Task Management: Ensures tasks and milestones are being met appropriately.
- Product Knowledge: Responsible for taking a deep dive into Products and Services to ensure interconnected initiatives are well supported.
- Dashboard Development: Own the development and maintenance of all dashboards created within one of Data Visualization's products.
- Quality Assurance: Regularly QA and ensure all data connections are working properly.
- Performance Insights: Interpret performance and product insights that drive business operations forward.
- Data Analysis: Identify discrepancies and gaps in data and understand how to quickly solve.
- Data Recommendations: Provide data-driven recommendations and take action on them.
- Community Engagement: Fosters a global community by discovering intersection points and encourages cross-market/region collaboration related to clients and solutions.
- International Support: Helps support international markets and regions by representing needs, requirements, priorities, and challenges back to the Matterkind and Kinesso Global teams to prioritize and resolve.
- Strategy Alignment: In partnership with the Operations leadership team, ensure the Operations team goals and objectives are aligned with the company’s strategies and business objectives.
- Budget Management: Develop and manage budgets for Operations, monitor and take corrective action to assure that budgets are met.
- Process Improvement: Engage with business partners to plan, develop, organize, implement, direct, and evaluate the impact of proposed global regulatory, quality, and clinical research changes to current manufacturing processes and impact to the market.
- Quality Support: Support the investigation of complaints, product quality issues, and serious quality incident reports.
2. Global Operations Manager Details
- Operational Excellence: Drive operational excellence based on the continuous review of current processes and the identification of opportunity areas that create efficiencies and remove obstacles.
- Project Leadership: Lead large-scale projects, designing and implementing enhancements to Operational Architecture in partnership with strategy, business, and engineering partners.
- Project Management: Manage a wide variety of projects simultaneously and partner closely with numerous cross-functional partners across the organization to ensure best-in-class collaboration across all Operations projects.
- Workflow Ownership: Own several business-critical workflows and oversee successful global execution.
- Process Analysis: Analyse workflows, systems, and procedures being used against customer needs, market trends and department headcount, as well as operational and strategic requirements.
- Process Optimization: Continuously review and revise systems and processes, based on user and customer needs to simplify and optimise the bookings process, whilst focused on enhancing the customer journey.
- Cross-Department Coordination: Coordinate effectively with all departments where there is operational dependency to ensure that the operations unit is capable of producing the agreed results and service standards.
- Resource Planning: Establish and control operations, resource planning and expense budgets, to ensure that resources are used creatively and effectively to maintain favourable cost/revenue ratios in keeping with departmental standards.
- Team Leadership: Responsible for all leadership and management processes for the operations team including recruitment, training, continuous development and performance feedback and management.
- Global Operations: Directly responsible for the global operations function and delivery of an accurate, efficient, and high-quality service to the customer, within agreed service levels.
- Customer Support: Ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer expectations.
- System Upgrades: Actively participate in upgrading systems and procedures to meet the growth strategy, trade and customer needs and successfully implement changes by coordinating with all relevant departments.
- Issue Resolution: Resolve product or service problems, disruptions or customer complaints including those involving operations staff (including addressing any performance management problems that may develop).
3. Global Operations Manager Responsibilities
- Platform Support: Support global work streams with internal and external partners in the areas of platform health and support including bug tracking, reporting/analytics, physical test assets, product launch monitoring.
- Cross-Functional Engagement: Engage with cross-functional teams (ie: Business Development, Marketing, Field Design, Server & E2E, AppleCare, Finance, Analytics & Reporting, etc.) to facilitate the program.
- Process Optimization: Work side by side with partners to develop, streamline and optimize processes during launch and continue to implement post-launch.
- Leadership Influence: Influence decisions and organizational change through collaboration, leadership, and customer/partner-focused approach.
- Issue Synthesis: Synthesize complex issues into a clear story, assessing operational opportunities.
- Stakeholder Communication: Regularly communicate with stakeholders across the Small & Medium Business Sales Group to execute on projects and establish effective feedback loops.
- Project Synthesis: Synthesize project work for leadership consumption to make effective, analytically driven decisions regarding the global operating model.
- Operational Alignment: Drive standardization and operational alignment across workflows and regions.
- Opportunity Identification: Proactively identify opportunities for CIC to participate in projects and tasks that support the organization's long-term strategy.
- Stakeholder Liaison: Liaise with stakeholders across various organizations to ensure CIC is represented at a strategic and operational level.
- Global Operations: Develop an understanding of all tasks, initiatives, projects etc. that fall within the remit of the Global Operations team at any given time.
- Team Support: Carry out regular check-ins and team meetings with team members to facilitate and provide support and direction.
4. Global Operations Manager Job Summary
- Team Management: Oversees and manages a team that provides administrative support and special projects coordination and management to the wider Corporate Services directorate.
- System Implementation: Implementing new systems, creating or revising written policies, procuring, and onboarding significant suppliers, and updating department processes.
- Project Tracking: Maintaining the Corporate Services directorate’s projects tracker reflecting departmental priorities & monitoring progress on ongoing projects.
- Workflow Coordination: Leading coordination and effective workflows across different teams for the successful delivery and handover of final product.
- Document Composition: Composition of guidance documents and resources, including developing launch/ release communications.
- Product Handover: Leading the transition and handover of final products to the respective teams for future maintenance.
- Project Assignment: Assigning projects to team members.
- Issue Resolution: Addressing issues and determining when to involve and escalate to the Director of Global Operations.
- Team Training: Training and developing team members to handle a variety of projects that require a diverse set of skillsets.
- Team Motivation: Motivating team members to undertake new and multiple projects throughout the year.
- Skill Development: Building the skillsets and experience of team members to ensure training and exposure across departments is managed.
- Supplier Management: Manages the relationships with travel suppliers and travel risk factors of C40’s global travel programme.
5. Global Operations Manager Accountabilities
- Travel Management: Serving as the organisation’s lead corporate travel manager.
- Supplier Monitoring: Monitoring the performance of travel suppliers.
- Supplier Coordination: Working with multiple suppliers including a travel management company and an international security firm.
- Policy Maintenance: Ensuring all travel policies and guidance documents are up to date.
- Trend Analysis: Staying abreast of travel trends throughout 7 global regions and multiple points of sale.
- Facility Management: Manages C40 global facilities (offices in London, New York City, Copenhagen, Johannesburg, Singapore, Brussels, and Beijing).
- Office Management: Serve as the Office Manager for the London office based in the City.
- Real Estate Management: Manage the relationship with real estate suppliers.
- Expansion Strategy: Manage the global expansion and planning strategies.
- Safety Compliance: Monitoring Health & Safety Regulation adherence in coordination with Risk & Compliance.
- Strategy Communication: Manages the communication of the Corporate Services strategy and priorities across the team.