GLOBAL OPERATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Apr 21, 2025 - The Global Operations Manager with expertise in multiple operational functions, including finance, customer service, production, and employee management. This position demonstrates a strong ability to streamline processes, implement new structures, and drive efficiency to support rapidly evolving business needs. This role is proficient in using data analysis, performance metrics, and business management software, with a solid understanding of industry regulations and the latest technologies, including networking, security, and business intelligence.
Essential Hard and Soft Skills for a Standout Global Operations Manager Resume
- Strategic planning
- Content creation
- Framework deployment
- Operations management
- Project coordination
- Supply chain
- ERP systems
- Offshoring strategy
- Process design
- Performance tracking
- Meeting facilitation
- Team management
- Stakeholder engagement
- Employee development
- Remote support
- Cross-functional leadership
- Vendor management
- Service delivery
- Issue resolution
- Client relations
Summary of Global Operations Manager Knowledge and Qualifications on Resume
1. BS in Global Operations Management with 4 years of Experience
- Ability to lead and manage indirect groups of associates
- Knowledge of not only the merchandising department(s), but also how it fits into an overall Merchandising strategy
- Experience in RTR process improvement and improvement drive to manage change
- English proficiency is adequate for daily cooperation with US senior stakeholders
- Strong Project management and multi-tasking skills
- Excellent communication, organizational, interpersonal and presentation skills (including platform training skills)
- Ability to take initiative, be proactive, contribute positively to the team, and adjust to a changing environment
- Intermediate computer skills, including Excel, PowerPoint and other web-based applications
- Project and process management skills
- Excellent communication skills including verbal, written and able to communicate globally
- Knowledge in the merchandising
2. BA in Business Administration with 5 years of Experience
- Experience in managing end-to-end operations
- Experience with comprehensive knowledge of running shared service HR operations
- Experienced in leading organization-level projects & enhancement for HR processes & practices
- Proficient in project management
- Expert in managing Senior Stakeholders (internal as well as external)
- Experience in managing managers of managers
- Experience coaching/leading other managers and peers in operational activities
- Solid understanding of leading technology platforms, workflow tools, software packages, band usiness applications in HR area
- Demonstrated ability to deal with confidential information
- Strong problem-solving, time management and priority-setting skills
- Ability to build strong relationships and influence others while working in a cross-functional environment, with senior members of the business
3. BS in Supply Chain Management with 6 years of Experience
- Ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
- Strong analytical and critical thinking skills
- Excellent customer service and communication skills, both verbal and in writing
- Fluent in English with other languages being an advantage, fluency in Spanish as well
- Proficient in MS Word, Excel, Access, Outlook and PowerPoint
- Experience with global service and employee delivery
- Understanding of leading technology platforms, workflow tools, software packages, and business applications in HR area
- Experience working with hourly workforces of significant size and complexity, particularly union and non-union manufacturing, distribution and/or call centers
- Experience working with knowledge workers, particularly programmers and highly skilled technology workforce
- Experience with providing leave and/or accommodation services
4. BA in International Business with 5 years of Experience
- Knowledge of multiple operational functions and principles, including finance, customer service, production, VC and employee management
- Experience in planning and managing operational processes for maximum efficiency and productivity
- Experience with streamlining and implementing new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Experience in developing innovative solutions for increased productivity
- Knowledge of data analysis and performance metrics using business management software
- Knowledge of industry regulations and legislative guidelines
- Experience with the following technologies including client platforms, networking, infrastructure, security, applications, business intelligence, video conferencing, broadcasting
- Experience with budget and business plan development
- Great organizational, communication, and leadership skills, demonstrated by professional success
- Excellent communication skills, including verbal, written and able to communicate globally
- Knowledge in the merchandising department and/or class
5. BS in Industrial Engineering with 6 years of Experience
- Experience in project management or a change management role
- Experience building out operations or growing a business from the ground up
- Demonstrate strong analytical thinking skills
- Strong problem-solving skills and the ability to make sound judgment calls
- Ability to "influence without authority" to rally cross-functional resources to address client needs
- Superior organizational and time management skills
- Knowledge of not only the merchandising department(s), but how it fits into an overall Merchandising strategy
- Ability to navigate across a matrixed organization to coordinate the activities of multiple functions
- Experience in IT delivery and operations.
- Experience in in Operational service delivery management.
- Basic knowledge in IT Risk management.
- Good knowledge of Security management and framework.