Published: Apr 17, 2025 - The Global Account Manager involves developing strategies to address the needs of both new and existing clients, aiming for account growth, business opportunities, and improved customer satisfaction. This role includes building long-term relationships, managing P&L for customer solutions, and leading key business development opportunities across multiple accounts. The position requires creating strong account plans, expanding services, and utilizing CRM data to influence global strategies, all while maintaining influential relationships both internally and externally.

Tips for Global Account Manager Skills and Responsibilities on a Resume
1. Global Account Manager, Horizon Global Solutions, Boston, MA
Job Summary:
- Participate in recruiting, hiring, firing, and mentoring of account team members.
- Responsible for onboarding and training of account members.
- Ensure the optimal and efficient allocation of resources to maximize profitability.
- Responsible for auditing the account team’s work and ensuring proper quality controls are in place and followed.
- Develop and implement new processes and procedures to improve operational efficiency.
- Identify new opportunities to provide value to clients.
- Create and publish monthly transaction volume reports and all other reports required by the client or Vigilant.
- Responsible for communicating all client or Vigilant policy and procedural changes.
- Ensuring the productivity of existing global agency partners and pursuing the growth of business with SIA.
- Maintaining effective working relationships with global agency counterparts so that any operational issues arising can be promptly and amicably addressed.
- Conducting regular performance review meetings with global agency partners.
- Providing advice to agency sales teams at stations on the structure of agency incentive schemes.
- Sharing best practices/success stories across the network.
- Support sales recovery efforts.
Skills on Resume:
- Team Recruitment (Soft Skills)
- Resource Allocation (Hard Skills)
- Quality Auditing (Hard Skills)
- Process Improvement (Hard Skills)
- Client Value (Soft Skills)
- Reporting Generation (Hard Skills)
- Relationship Management (Soft Skills)
- Sales Support (Soft Skills)
2. Global Account Manager, SkyTech Industries, Denver, CO
Job Summary:
- Sell premium digital and fully integrated advertising products to a pre-determined client base and category through direct client and agency engagement
- Establish relationships with clients to understand business needs and goals
- Provide client coverage for client partner colleagues on parental leave
- Create customized solutions and close sales for retained/incremental revenue
- Communicate and report sales plans and actions taken to management
- Collaborate with internal partners effectively
- Plan and drive the sales growth through collaboration with members of the global account sales and support team.
- Manage sales activities for all major accounts.
- Use CRM systems to record all customer information, projects, and present the forecast
- Negotiate contracts and agreements including pricing.
- Achieve annual bookings and / or revenue budgets
- Develop and implement strategic sales plans to accommodate corporate goals
- Responsible for the sales forecasting activities of the region
- Lead the sales development campaign across the region by successfully positioning Ribbon solutions, services and maintenance.
Skills on Resume:
- Client Engagement (Soft Skills)
- Solution Selling (Hard Skills)
- Sales Reporting (Hard Skills)
- Internal Collaboration (Soft Skills)
- Sales Growth (Hard Skills)
- Account Management (Soft Skills)
- CRM Usage (Hard Skills)
- Contract Negotiation (Hard Skills)
3. Global Account Manager, TerraNova Enterprises, Austin, TX
Job Summary:
- Responsible for professionally and effectively representing Jinjia Group
- Maintain and grow relationships with Clients
- Execute profitable decision-making through demonstrated knowledge of facility capabilities
- Build internal relationships with internal stakeholders and cross-functional colleagues to drive strategy and new business opportunities with key strategic partners
- Communicate effectively with cross-functional design, engineering, business development, marketing to define and refine strategy to exceed Client expectations
- Identify and implement Value Propositions with priority customers through the knowledge and application of Jinjia's corporate/business capabilities and resources
- Ability to drive Jinjia's advantage through continuous evaluation of market conditions, competitive environment and opportunities for innovation
- Report and communicate to leadership client's pain points and barriers to success
- Present the Ribbon solutions and differentiators to customers/prospects/ partners to establish a winning position.
- Work with SE team to deliver technical and commercial answers to customers’ questions.
- Attend trade shows, conferences and network within the industry to keep Ribbon's position and communications at a high level.
- Provide input to regional marketing plans
- Keeps abreast of product applications, technical services, market conditions, competitive activities, and industry trends.
- Achieving the assumed growth by up-selling to existing customers.
Skills on Resume:
- Client Relationships (Soft Skills)
- Decision Making (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Value Proposition (Hard Skills)
- Market Evaluation (Hard Skills)
- Client Communication (Soft Skills)
- Industry Networking (Soft Skills)
- Sales Growth (Hard Skills)
4. Global Account Manager, OmniLink Technologies, Chicago, IL
Job Summary:
- Manage the Converse All Stars program in 30 cities across the globe, comprising 2000+ members
- Lead the program to exceed client expectations, delivering a high standard of work at all times – from attention to detail through to member engagement and creative execution
- Manage stakeholders and build relationships with key global Converse leads
- Manage Converse leads and agency partners in each region to effectively execute the program in the market
- Manage the community management team on a bi-daily basis, ensuring all Converse All Star members are engaged with appropriately and in a timely manner
- Manage global digital moments to deliver strong outputs
- Manage local ANZ execution including event set up and attendance
- Host weekly WIPs with the North American team, delivering clear updates and providing follow up notes/actions
- Manage the delivery of the monthly report, providing ongoing recommendations to continually develop the program
- Manage the member database of 2,000 individuals
- Oversee the development of global toolkits, from copy through to design
- Lead Converse account team (AU and Boston) to effectively execute program and deliver on KPIs
- Detecting and understanding client requirements and propose the best solution based on SD Worx’ solutions by using and reinforcing strong relationships with top clients.
- Convincing/influencing clients of the added value of SD Worx thanks to full range of products and services.
Skills on Resume:
- Program Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Team Leadership (Soft Skills)
- Event Coordination (Hard Skills)
- Client Relationship (Soft Skills)
- Report Delivery (Hard Skills)
- Database Management (Hard Skills)
- Solution Proposal (Soft Skills)
5. Global Account Manager, Pathway Consulting, Miami, FL
Job Summary:
- Implementing and being accountable for the operating system which includes project management, quality & reliability factors, cost delivery, and the customer scorecard
- Leading Strategic Account Planning (SAP) activity
- Representing the customer portfolio in Watlow’s Technology Roadmap discussions, both in terms of Environment and Voice of the Customer.
- Orchestrating internal global coverage for customers including coordination of all other roles related to the strategic account plan.
- Developing key relations within the customer organization including the executive suite.
- Ensuring company strategies continue to intersect to maximize sustainable growth
- Understanding account business cycles and the accounts growth needs to provide forecasting data for sales operating financial planning (SOFP) processes.
- Developing, leading, and participating in periodic business reviews for strategic account to ensure periodic customer business reviews are productive
- Ensuring the account team is proactively reviewing, evaluating, and responding to customer complaints, application problems as well as technical support.
- Providing customer scorecard management and reporting, as well as leading the organization to complete improvement activities.
- Analyzing data for trends-sales, existing customer markets, competitors, distribution channels and recommending focus areas for development activities and operational improvements
- Developing the Plan of Growth across the enterprise for specific accounts.
- Owning all aspects of account strategy development via the strategic account plan.
- Participating in Enterprise and Business Unit Strategic Planning Processes
Skills on Resume:
- Project Management (Hard Skills)
- Account Planning (Hard Skills)
- Customer Engagement (Soft Skills)
- Strategic Coordination (Soft Skills)
- Relationship Building (Soft Skills)
- Forecasting Data (Hard Skills)
- Business Review (Hard Skills)
- Trend Analysis (Hard Skills)
6. Global Account Manager, Pinnacle Resources, Seattle, WA
Job Summary:
- Define the goals in areas of responsibility for short and long term performance for target CEC customer.
- Oversee implementation of specific customer goals so that Flex can continue to be best in class.
- Optimize the utilization of resources from Site management, Finance, and Customer to maximize global strategies and policies to enhance customer satisfaction.
- Facilitate and enhance cross-functional relationships both internal and external to maximize customer satisfaction criteria and operational performance.
- Responsible for establishing and maintaining strong customer relationships to create and sustain product demand.
- Define strategies and policies to maximize performance and develop overall organizational awareness.
- Discuss payroll outsourcing & HR themes tactically and strategically and follow up HR tendencies and modernizations.
- Take the initiative in mapping out the market, set up an objective business plan and detect needs and opportunities.
- Creating the correct image of SD Worx as a global Payroll & HR provider by presence on the market.
- Acting as the contact owner from a commercial, contractual and escalation point of view, working closely together with the Service Delivery Manager and other key stakeholders.
- Connect on regular basis with key stakeholders within and outside the GS division to enhance a smooth, efficient and effective collaboration
- Executing strategy with business unit stakeholders to maximize customer growth and profitability for assigned customers.
- Helping to establish, set and achieve key performance indicators for these strategic accounts including growth and profitability.
Skills on Resume:
- Goal Definition (Hard Skills)
- Resource Optimization (Hard Skills)
- Cross-functional Collaboration (Soft Skills)
- Customer Relationship (Soft Skills)
- Strategic Planning (Hard Skills)
- Market Mapping (Hard Skills)
- Stakeholder Management (Soft Skills)
- Performance Tracking (Hard Skills)
7. Global Account Manager, Vertex Partners, San Francisco, CA
Job Summary:
- Identify customer prospects within large, decentralized, complex Global accounts and organizations, and follow up on identified prospects to create new business opportunities for sales pipeline development
- Effectively utilize the solution sales process and CRM to build and manage an appropriate customer opportunity pipeline to meet sales objectives
- Utilize global account management skills to execute sales plans to capture customer category share and ensure a long-term relationship, delivering recurring revenue in all regions.
- Develop and leverage reseller and strategic alliance partnerships to penetrate customer accounts, identify opportunities, generate run rate revenue and manage sales projects through to close
- Provide customer feedback and market insight to the organization in support of the Jabra go-to-market strategy, programs and offerings
- Manage individual OPEX to within annual finance guidelines
- Develop and execute Global Account sales plans with the objective of capturing market share, exceeding Regional and Global revenue goals, gross margin targets and other key metrics
- Establishes productive, professional relationships with key personnel in assigned customer accounts in order to conduct account mapping.
- Coordinates the involvement of company global personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Leads the account planning process for assigned Global customers that develops mutual business and performance objectives, as well as financial targets with critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis and coordinates the engagement of support staff
- Engage and align with other regions globally for account-specific knowledge transfer and to communicate/collaborate on account planning.
- Project implementation and coordination to identify issues and recommend solutions while conducting recurring evaluation (6-month updates)
- Manage customer proof of concept and product testing/qualification projects
Skills on Resume:
- Opportunity Identification (Soft Skills)
- Sales Pipeline (Hard Skills)
- Global Account (Hard Skills)
- Partnership Development (Soft Skills)
- Market Feedback (Soft Skills)
- Sales Planning (Hard Skills)
- Account Mapping (Hard Skills)
- Project Coordination (Hard Skills)
8. Global Account Manager, Summit Global Advisors, Dallas, TX
Job Summary:
- Develop strategies and objectives to address the needs of a new and existing set of clients that achieve account growth aspirations, close new business opportunities and increase customer satisfaction
- Develop successful and sustainable long term business relationships with key clients
- Understand and drive the P&L of proposed customer solutions in conjunction with delivery partners
- Lead and be accountable for key Business Development opportunities across a group of new and existing accounts to BT
- Maintain high and influential relationships both internal and external, to draw opportunities to successful closure
- Cntribute to the leadership and management of the business
- Creating strong, deliverable account plans
- Create a wide network within and across the business, to influence Global strategy to support the achievement of client objectives
- Seek innovative ways to expand new services and initiatives across the accounts
- Help customer identify product use cases per employee profiles, delivering value-added customized product and service solutions
- Manage activities related to targeted account sales/marketing campaigns and/or programs
- Establish and cultivate strong relationships with key local players from the Jabra Reseller and Strategic Alliance partner community
- Input, manage and analyze data from customer sales systems (CRM/Zyme) and other resources to create and implement a financially sound sales strategy
- Initiate discussions with management regarding trends that may affect success, recommend solutions and appropriate courses of action
Skills on Resume:
- Strategy Development (Hard Skills)
- Relationship Building (Soft Skills)
- P&L Management (Hard Skills)
- Business Development (Soft Skills)
- Account Planning (Hard Skills)
- Networking Influence (Soft Skills)
- Product Solutions (Hard Skills)
- Sales Campaigns (Hard Skills)
9. Global Account Manager, Proxima Networks, Portland, OR
Job Summary:
- Build winning strategies on a selective number of globally named customers & prospects to sell deep and accelerate revenue/profit across business units & geographical divisions.
- Design strategies and propositions at a ‘Global’ level that shape big-ticket multi-million-dollar $ campaigns.
- Balancing shorter-term activities to ensure quarterly targets are met, with a more strategic approach that accelerates the big-ticket & global campaigns.
- Comfortable at a C-Suite level as well technical level that enables them to engage with software developers and IT architects.
- Understanding of the key milestones that drive the velocity of strategic campaigns with the ability to manage through these milestones highly efficiently, leading the required resources and virtual teams through to success.
- Effective collaboration with the different internal and ecosystem stakeholders that accelerate and support Global Account growth
- Design & maintain strategic Account Plans with the buy-in and collaboration of relevant virtual teams.
- Build an organized pipeline of opportunities with a clear understanding of the milestones to closure.
- Articulate compelling value propositions around Nutanix solutions and services aligned to customer business challenges, customer current state and target state, existing environment, and commercial objectives
- Incorporating awareness of competition, selling ‘what’s on the truck’
- Work with partners to extend reach and drive adoption.
- Prepared to travel across the related territory to drive the business.
- Understand and appreciate global market trends, competitors’ movements, and industry information to serve customers better.
- Maximize Nutanix's total addressable market share in selective Global Accounts.
Skills on Resume:
- Strategy Design (Hard Skills)
- C-Suite Engagement (Soft Skills)
- Campaign Management (Hard Skills)
- Collaboration Skills (Soft Skills)
- Account Planning (Hard Skills)
- Pipeline Building (Hard Skills)
- Value Proposition (Soft Skills)
- Market Awareness (Hard Skills)