FIELD SUPPORT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Mar 24, 2025 - The Field Support Technician is proficient in Oracle PeopleSoft and Workday applications, with a preference for candidates knowledgeable in the Epic application. This role demands analytical skills to resolve varied issues using direct observation and established practices. The position requires effective communication in English, ensuring high-level customer service and professional interactions with all stakeholders, accompanied by the capacity to maintain composure under stress.
Essential Hard and Soft Skills for a Standout Field Support Technician Resume
- Networking fundamentals
- Operating systems knowledge
- Mobile device management
- ITSM systems expertise
- Technical computer skills
- Network hardware configuration
- Microsoft infrastructure expertise
- Citrix Systems application experience
- JAMF and SCCM knowledge
- Vendor Management
- Strong communication skills
- Problem-solving ability
- Active listening
- Time management
- Multi-tasking capability
- Stress management
- Customer service orientation
- Attention to detail
- Critical thinking
- Relationship management
Summary of Field Support Technician Knowledge and Qualifications on Resume
1. BS in Information Technology with 2 years of Experience
- Experience in supporting a large enterprise of end users in a complex MS Windows / MS Office environment.
- Knowledge of various Operating systems (OS) including Windows 10 and MAC OS
- Knowledge of various mobile devices including iOS and Android platforms
- Knowledge of Network fundamentals
- Experience with Citrix Systems application
- Experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.)
- Experience with Microsoft O365 applications
- Ability to produce complex documents, perform analysis, and maintain databases.
- Ability to learn quickly and retain knowledge of a wide variety of systems.
- Knowledge and experience with ITSM systems such as Service Now or Remedy.
- Advanced technical computer skills for technical support specific to functional areas and related systems.
- Knowledge of Dell, Apple, HP and Ricoh hardware
2. BA in Computer Science with 4 years of Experience
- Knowledge of Oracle PeopleSoft and Workday application.
- Knowledge of the Epic application is desirable.
- Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
- Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Ability to set goals and determine how to accomplish defined results with some guidelines.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving.
- Ability to remain calm in stressful situations.
3. BS in Network Engineering with 3 years of Experience
- Strong problem-solving and communication skills
- Ability to manage relationships while being consistent and providing quality.
- Knowledge of electrical wiring standards and code
- Experience with networking
- Knowledge of GoogleSuite
- Experience flying a drone for recreation
- Ability to ascend and descend ladders, scaffolds, and stairs.
- Proficient in Windows and Mac operating systems
- Ability to coordinate with vendors and internal staff
- Ability to multi-task and handle many different situations/and people parallel
- Ability to assess Customer Support Needs
- Ability to prioritize with excellent time management skills
4. BA in Telecommunications with 2 years of Experience
- Strong interpersonal and communication skills
- Knowledge of Windows, Mac OSX, Android, and iOS devices
- Knowledge of JAMF and SCCM
- Knowledge of Cisco AV Solutions
- Knowledge of Mobile Device Management
- Knowledge of network design and layout as well as low voltage (copper/ fibre) cabling
- Ability to confidently communicate with personnel at all levels of the organization.
- Knowledge of deploying and managing network and infrastructure environment
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Experience in Vendor Management
- Experience working in a Service Provider environment and providing technical support to end-customer solutions
- Ability to achieve time-based objectives, balance multiple priorities, and communicate effectively while remaining organized.
5. BS in Electronics Engineering with 4 years of Experience
- Familiar with end-user support and Active Directory to be considered for this role.
- Knowledge of Windows Server and Exchange coupled with generalist networking skills
- A broad knowledge of technical infrastructure from desktop to firewall, backup systems and software.
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Experience working with an IT outsourcer or service provider.
- Ability to speak in English, listen and understand information and direction through verbal and written words and sentences.
- Basic knowledge of Excel, Word, PowerPoint, Outlook, and video teleconferencing programs.
- Ability to write professional reports.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Excellent time management skills.
6. BA in Systems Engineering with 3 years of Experience
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Requires knowledge of financial terms and principles.
- Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
- Ability to comprehend, analyze, and interpret situations.
- Ability to solve problems involving several options.
- Ability to troubleshoot and diagnose issues
- Ability to translate customer needs into a viable technical solution
- Ability to read electrical schematics and use problem-solving skills to quickly identify the root cause of the problem
- Basic computer skills needed to do word processing, spreadsheets, CRM, presentations, finding information and communications
7. BS in Cybersecurity with 2 years of Experience
- Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles.
- Understanding of utilizing helpdesk ticketing systems
- Knowledge of MS Windows and MS Office.
- Understanding of networking principles and technologies (ie. DHCP, DNS)
- Understanding of networking troubleshooting techniques (ie. Ping, traceroute etc)
- Ability to reference, understand and utilize technical manuals and procedural documentation.
- Ability to conduct research into PC issues and products
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Ability to understand the organization's goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Ability to adapt to a fast-paced environment while developing and maintaining strong lines of communication with staff
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.
8. BA in Electrical Engineering with 4 years of Experience
- Experience working at an MSP
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Excellent written and oral communication skills
- In-depth knowledge of Windows and Mac operating systems
- Able to configure Android and iOS mobile phones
- Experience imaging and upgrading workstations
- Experience directly interacting with customers
- Strong technical skills in troubleshooting desktops, laptops, printers and tablets.
- Ability to work independently and manage one's time.
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.