FIELD SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 21, 2025 - The Field Support Specialist is equipped with exceptional written, verbal, and phone communication skills, coupled with a strong customer service orientation and the ability to work effectively under pressure in fast-paced environments. These professionals excel in collaborative settings, fostering teamwork across business units and with external partners, while adeptly managing multiple tasks and priorities. Their technical proficiency spans intermediate computer literacy with a strong command of MS Office and SAP, essential for efficient time management and organizational tasks.

Essential Hard and Soft Skills for a Standout Field Support Specialist Resume
  • Troubleshooting
  • Regulatory compliance
  • Data management
  • Database accuracy
  • Title management
  • Status updating
  • Technical support
  • System management
  • Ticketing system management
  • Network setup
  • Service management
  • Vendor resolution
  • Complaint handling
  • Inquiry resolution
  • Vendor communication
  • Document retrieval
  • Ownership transfer
  • Best practice development
  • Task completion
  • Training delivery

Summary of Field Support Specialist Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Knowledge of the end-user computer environment. 
  • Technical aptitude and project management skills. 
  • Troubleshooting, analytical, and problem-resolution skills. 
  • Verbal and written communication skills. 
  • Organizational, Interpersonal and customer service skills. 
  • Ability to present technical information to non-technical audiences.
  • Basic understanding of databases and data processing (use of MS SQL and/or Access)
  • Experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Experience troubleshooting Windows 7 and 10 workstations
  • Experience troubleshooting MAC workstations

2. BA in Communication Studies with 4 years of Experience

  • Ability to work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little direction
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate technical topics into easy to understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Knowledge of Active Directory Users and Comp
  • Knowledge of Apple products including iPhone, iPad and Mac Computers
  • Experience in troubleshooting and management skills of Apple systems

3. BS in Information Technology with 3 years of Experience

  • Experience in supporting Analytical Instrumentation
  • Ability to present information in one-on-one situations to customers, clients, and other employees of the Company.
  • Demonstrate analytical and problem-solving skills.
  • Strong Writing/English skills to create Technical Documents
  • Knowledge in the use of a variety of desktop computer hardware, operations systems, and applications software such as Microsoft Excel, Word, PowerPoint, and Outlook.
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
  • Knowledge of personal risk assessment and safety procedures
  • Proficient in Excel, Word, and Power Point documents

4. BA in Business Administration with 4 years of Experience

  • Professional communication skills both verbal and written.
  • Able to successfully handle multiple projects and priorities at once.
  • Knowledge of networking and networking terminology both wired and wireless
  • Knowledge of the Microsoft Operating Systems and Office Suite products
  • Experience with Android and IOS app-based software.
  • Reliable vehicle and clean driving license.
  • Strong problem-solving and analytical skills.
  • Ability to effectively communicate with Mthe anagement team
  • Technical knowledge of maintenance policies and procedures across all companies
  • Interaction skills internal customer/external customer
  • Experience in the hospitality industry (restaurants, hotels, ect.)

5. BS in Network Engineering with 3 years of Experience

  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. 
  • Well-versed in installing Windows, software, applications, antivirus, and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.

6. BA in Psychology with 2 year of Experience

  • Knowledge of Lidar, photogrammetry, and remote sensing
  • Experience in processing lidar data, lidar-derived products, and other types of terrain products
  • Strong verbal and written communication skills
  • Strong interpersonal and collaboration skills
  • Ability to perform in a detail-oriented environment with a high level of accuracy
  • Ability to organize, prioritize, and perform multiple work assignments simultaneously
  • Ability to compile, review, and reconcile data for accuracy, completeness, and compliance
  • Ability to work in a team environment
  • Ability to establish and maintain effective working relationships
  • Experience in bathymetric Lidar processing
  • Experience in airborne acquisition operations
  • Knowledge of Windows 10 management and configuration.
  • Knowledge of Technical or Hardware installation/support
  • Knowledge of Networking fundamentals dge of Office 365 Administration a plus, but not necessary.

7. BS in Electronics Engineering with 3 years of Experience

  • Excellent written, verbal and phone communication skills.
  • Strong customer service skills.
  • Strong interpersonal skills that foster collaboration within the team, with business partners and with cross-functional teams.
  • Ability to work, learn and adapt in a fast-paced changing environment.
  • Ability to prioritize and work multiple tasks at the same time.
  • Able to maintain a professional attitude at all times, particularly when dealing with people in complex and stressful situations and exhibit a strong sense of urgency.
  • Ability to influence decisions with teams without direct management responsibility skills including a comfort level with addressing complex customer issues with Grainger partners and external suppliers.
  • Intermediate computer literacy and understanding of MS Office (Excel, Outlook, Access), SAP experience
  • Effective time management and organizational skills to be able to manage multiple tasks concurrently while still meeting deadlines. 
  • Understanding and working knowledge of Diebold manufactured/service equipment
  • Strong communication and interpersonal skills
  • Exceptional interpersonal skills and ability to deal with sensitive and difficult situations
  • Ability to communicate professionally and effectively with all levels of company personnel and vendors
  • Ability to multitask and work in multiple software programs at once

8. BA in Management Information Systems with 4 years of Experience

  • Experience with Brokerage operations
  • Experience in cashiering or wire operations
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to work in a fast-paced deadline-driven environment
  • Knowledge and understanding of brokerage, systems or applications
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledgeable using test equipment such as Multimeters, Oscilloscopes, Micrometers etc
  • Familiarity with computers and computer hardware, experienced with Windows-based operating systems
  • Ability to debug electromechanical systems and to conduct root cause failure analysis
  • Experience working in a traveling/servicing role
  • Strong ability and proven track record of problem-solving skills
  • Ability to work effectively with teams to accomplish organizational goals

9. BS in Technical Support Management with 3 years of Experience

  • Ability to operate independently
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write complex reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to learn and follow a process
  • Interest in developing and fostering ongoing relationships
  • Ability to work independently and to deal with ambiguity.
  • Ability to assess customer needs & identify commercial opportunities

10. BA in Organizational Leadership with 4 years of Experience

  • Experience in a data center environment
  • Experience working in office IDF / MDF environments
  • Excellent knowledge of local/ regional languages
  • Strong process-oriented in compliance with company processes.
  • Good time management, prioritizing skills
  • Experience in deploying and maintaining LANs
  • Proficiency in Microsoft (Workstation and Server) and Macintosh operating systems including Active Directory, Microsoft Exchange, VMWare, Routing and Network Management
  • Strong verbal and written communication skills
  • Proficient in devising creative solutions to new and complex problems.
  • Developed skills in training and providing support.
  • Able to quickly develop rapport and eager to build lasting relationships with Field Staff.
  • Capable of juggling multiple responsibilities to ensure consistent communication and follow-up with Field Staff.
  • Ability to communicate appropriate expectations and follow through accordingly.
  • Comfort in dealing with uncertainty and confidently reassuring affected parties of resolution.
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