FIELD SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 21, 2025 - The Field Support Engineer possesses extensive understanding of various technologies including PCs, tablets, mobile phones, and their operating systems such as Windows, Apple iOS, and Android. Expertise extends to managing Active Directory, SharePoint, VPN, VOIP, and network infrastructures, ensuring robust connectivity and system access. Proficiency in corporate IT solutions is complemented by strong communication skills, enabling effective interactions across technical and management levels, coupled with a knack for proactive problem-solving and project management to enhance operational efficiencies.

Essential Hard and Soft Skills for a Standout Field Support Engineer Resume
  • Hardware installation
  • Software installation
  • Network architecture maintenance
  • Technical inspections
  • Equipment repair
  • Systems installation
  • Testing and verification
  • Problem-solving
  • Backup and security management
  • Configuration knowledge
  • Emergency support
  • Customer support
  • Independent operation
  • Communication skills
  • Client coordination
  • Field support management
  • Strategy development
  • Problem coordination
  • Training needs analysis
  • Issue ownership

Summary of Field Support Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Ability to plan, organize, and carry out technical activities with little to no supervision.
  • Competent in applicable PC applications.
  • Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
  • Strong communication skills.
  • Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
  • Experience in the Material Handling Systems Industry.
  • Systems integration or networking exposure.
  • Understanding of various software programming languages (C, C+, Linux).
  • Understanding of wireless networking and networking infrastructure.
  • Additional knowledge of Raymond Material Handling equipment.
  • Excellent communication skills are essential as is the desire to succeed.
  • Ability to scope effort and coordinate work to meet Project and customer timelines.

2. BS in Electrical Engineering with 4 years of Experience

  • Able to learn technical information quickly and can translate between operational needs and technical solutions in a variety of disciplines
  • Experience in a regulated industry (such as aviation, nuclear, or health) developing maintenance programs and providing hands-on electrical or mechanical field support
  • Experience working with change management and engineering design processes
  • Experience with developing, validating, and implementing operating and maintenance procedures
  • Able to perform basic data analysis in languages like Python, SQL, or MATLAB
  • Able to communicate effectively (verbally and in writing) and build strong relationships with internal regulatory, manufacturing, operations, and engineering teams
  • Experienced in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE, Networking RIO, DH+, D-Net, and Ethernet Communication
  • Experienced in diagnosing Network & Ethernet issues
  • Experience with IP Network troubleshooting, Virtualization, Virtualization.SQL Database, IP Radio Technologies, IP Telephony
  • Ability to work well both in groups and independently.

3. BS in Information Technology with 3 years of Experience

  • Understanding of PC's, tablets, mobile phones, peripherals, and various operating systems (Windows, Apple, iOS, Android)
  • Understanding of Active Directory, SharePoint, VPN, VOIP, remote access, networking, and printers, etc.
  • Broad knowledge of company products and services offerings.
  • Basic knowledge of corporate organization, job, and policies.
  • Comprehensive business, technical, or functional knowledge.
  • Well-versed in core technical competencies (OS, networking, core company applications).
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
  • Basic project management, communication, and analytical skills.
  • Able to suggest operational efficiencies.

4. BS in Mechanical Engineering with 4 years of Experience

  • Understand how the customer uses the product
  • Ability to repair customer equipment
  • Knows unique customer requirements
  • Understands the cost of system failure to the customer
  • Knows proper customer etiquette
  • Professional customer communication skills
  • Knowledge of protocol for office, lab, and manufacturing environments
  • Proper site visit exit communication
  • Understanding of unique customer configuration – materials and software used
  • Ability to perform preventive maintenance as directed by the Service Manager
  • Understand the value of the customers’ total business to 3D Systems

5. BA in Information Systems with 2 years of Experience

  • Understand the value that the CSE brings to the customer
  • Understand the warranty and contract status of the customer
  • Understand and explain the value of upgrades to the customer
  • Understands the full 3D Systems material portfolio and can articulate the benefits of different material offerings
  • Proficient with the use and types of common hand tools including Multi-meter, Laser Power Meters, Vacuum Gauges
  • Proficient with the use of Calipers, Gauge blocks, Oscilloscope and other precision measurement tools
  • Ability to communicate in a courteous and effective manner with customers, including timely contact and follow up 
  • Able to prioritize work activities including customer support and other assigned activities 
  • Ability to multi-task and have good time management skills 
  • Ability to work independently and utilize tools and resources (ex knowledge base documentation and communications prior to reaching out to peers and technical lead) 
Relevant Information
Field Support Manager Skills, Experience, and Job Requirements